{"version":"1.0","provider_name":"Focus Feedback","provider_url":"https:\/\/www.focusfeedback.nl\/en\/","title":"NPS: \"What is true and what is not\" - Focus Feedback","type":"rich","width":600,"height":338,"html":"<blockquote class=\"wp-embedded-content\" data-secret=\"Q889O1YnnQ\"><a href=\"https:\/\/www.focusfeedback.nl\/en\/nps-what-is-true-and-what-is-not\/\">NPS: &#8220;What is true and what is not&#8221;<\/a><\/blockquote><iframe sandbox=\"allow-scripts\" security=\"restricted\" src=\"https:\/\/www.focusfeedback.nl\/en\/nps-what-is-true-and-what-is-not\/embed\/#?secret=Q889O1YnnQ\" width=\"600\" height=\"338\" title=\"&#8220;NPS: &#8220;What is true and what is not&#8221;&#8221; &#8212; Focus Feedback\" data-secret=\"Q889O1YnnQ\" frameborder=\"0\" marginwidth=\"0\" marginheight=\"0\" scrolling=\"no\" class=\"wp-embedded-content\"><\/iframe><script>\n\/*! This file is auto-generated *\/\n!function(d,l){\"use strict\";l.querySelector&&d.addEventListener&&\"undefined\"!=typeof URL&&(d.wp=d.wp||{},d.wp.receiveEmbedMessage||(d.wp.receiveEmbedMessage=function(e){var t=e.data;if((t||t.secret||t.message||t.value)&&!\/[^a-zA-Z0-9]\/.test(t.secret)){for(var s,r,n,a=l.querySelectorAll('iframe[data-secret=\"'+t.secret+'\"]'),o=l.querySelectorAll('blockquote[data-secret=\"'+t.secret+'\"]'),c=new RegExp(\"^https?:$\",\"i\"),i=0;i<o.length;i++)o[i].style.display=\"none\";for(i=0;i<a.length;i++)s=a[i],e.source===s.contentWindow&&(s.removeAttribute(\"style\"),\"height\"===t.message?(1e3<(r=parseInt(t.value,10))?r=1e3:~~r<200&&(r=200),s.height=r):\"link\"===t.message&&(r=new URL(s.getAttribute(\"src\")),n=new URL(t.value),c.test(n.protocol))&&n.host===r.host&&l.activeElement===s&&(d.top.location.href=t.value))}},d.addEventListener(\"message\",d.wp.receiveEmbedMessage,!1),l.addEventListener(\"DOMContentLoaded\",function(){for(var e,t,s=l.querySelectorAll(\"iframe.wp-embedded-content\"),r=0;r<s.length;r++)(t=(e=s[r]).getAttribute(\"data-secret\"))||(t=Math.random().toString(36).substring(2,12),e.src+=\"#?secret=\"+t,e.setAttribute(\"data-secret\",t)),e.contentWindow.postMessage({message:\"ready\",secret:t},\"*\")},!1)))}(window,document);\n\/\/# sourceURL=https:\/\/www.focusfeedback.nl\/wp-includes\/js\/wp-embed.min.js\n<\/script>\n","thumbnail_url":"https:\/\/www.focusfeedback.nl\/wp-content\/uploads\/2019\/09\/DaveSydney.png","thumbnail_width":700,"thumbnail_height":394,"description":"The NPS (Net Promoter Score) is one of the most used KPIs in the world of Customer Experience. It can help companies to improve their customer experience, but it can also do a lot of harm. In this episode, host Sydney Brouwer talks about the advantages and disadvantages of NPS with Dave Wurms, CEO of Focus Feedback. We discuss how you get the most value from the system and what you should definitely avoid."}