{"id":1364,"date":"2019-07-09T09:46:51","date_gmt":"2019-07-09T09:46:51","guid":{"rendered":"https:\/\/www.focusfeedback.nl\/solutions\/"},"modified":"2026-01-15T12:19:43","modified_gmt":"2026-01-15T12:19:43","slug":"solutions","status":"publish","type":"page","link":"https:\/\/www.focusfeedback.nl\/en\/solutions\/","title":{"rendered":"Solutions"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_row full_width=&#8221;stretch_row_content_no_spaces&#8221; content_placement=&#8221;top&#8221; css=&#8221;.vc_custom_1742470166612{margin-top: 0px !important;margin-bottom: 0px !important;border-top-width: 0px !important;border-bottom-width: 0px !important;padding-top: 0px !important;padding-bottom: 0px !important;background-image: url(https:\/\/www.focusfeedback.nl\/wp-content\/uploads\/2025\/03\/4.-Solutions.png?id=5639) !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}&#8221; min_height=&#8221;400&#8243;][vc_column css=&#8221;.vc_custom_1563864693306{margin-top: 0px !important;border-top-width: 0px !important;padding-top: 0px !important;}&#8221;][\/vc_column][\/vc_row][vc_row full_width=&#8221;stretch_row_content_no_spaces&#8221; content_placement=&#8221;top&#8221; css=&#8221;.vc_custom_1742470143511{margin-top: 0px !important;margin-bottom: 0px !important;border-top-width: 0px !important;border-bottom-width: 0px !important;padding-top: 0px !important;padding-bottom: 0px !important;}&#8221;][vc_column css=&#8221;.vc_custom_1563864693306{margin-top: 0px !important;border-top-width: 0px !important;padding-top: 0px !important;}&#8221;][vc_single_image image=&#8221;1847&#8243; img_size=&#8221;full&#8221; css=&#8221;&#8221;][\/vc_column][\/vc_row][vc_row content_placement=&#8221;top&#8221; css=&#8221;.vc_custom_1705302639951{margin-top: -50px !important;margin-bottom: 0px !important;border-top-width: 0px !important;border-bottom-width: 0px !important;padding-top: 20px !important;padding-bottom: 0px !important;}&#8221;][vc_column css=&#8221;.vc_custom_1563864693306{margin-top: 0px !important;border-top-width: 0px !important;padding-top: 0px !important;}&#8221;]<style>#breadcrumb-6a79a345bfd47 li::after { content: \"\u00bb\" }<\/style><ol class=\"wwp-vc-breadcrumbs \" id=\"breadcrumb-6a79a345bfd47\"><li class=\"visited\"><a href=\"\/\">Home<\/a><\/li><li class=\"current\"><span>Solutions<\/span><\/li><\/ol>[\/vc_column][\/vc_row][vc_row css=&#8221;.vc_custom_1565679978216{margin-top: 30px !important;padding-top: 0px !important;}&#8221;][vc_column width=&#8221;2\/3&#8243; css=&#8221;.vc_custom_1563006064211{margin-top: 0px !important;border-top-width: 0px !important;padding-top: 0px !important;}&#8221;][vc_column_text]<\/p>\n<h1>Customer Experience Research with Focus Feedback<\/h1>\n<p>At Focus Feedback, it&#8217;s all about enthusiasm, ambassadors, and fans! But with our powerful feedback tools, you can measure more than just customer enthusiasm and loyalty. This can also apply to your colleagues. Customer Experience (CX) is of significant importance globally and we understand better than anyone that it can be challenging to know where to start.<\/p>\n<p>No worries! Our feedback tool is so simple and user-friendly that you&#8217;ll never want to use anything else. Together, we take the first step towards an organization full of ambassadors and fans. Ready for a leap in enthusiasm? Join us today and discover the unparalleled power of feedback![\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/3&#8243; css=&#8221;.vc_custom_1563006073988{margin-top: 0px !important;border-top-width: 0px !important;padding-top: 0px !important;}&#8221;][\/vc_column][\/vc_row][vc_row css=&#8221;.vc_custom_1707396521093{margin-top: 30px !important;padding-top: 0px !important;padding-bottom: 20px !important;}&#8221;][vc_column width=&#8221;1\/12&#8243; css=&#8221;.vc_custom_1707396233230{margin-top: 0px !important;border-top-width: 0px !important;padding-top: 0px !important;}&#8221;][vc_single_image image=&#8221;841&#8243;][\/vc_column][vc_column width=&#8221;5\/12&#8243;][vc_column_text]<\/p>\n<h2>Measuring Customer Experience<\/h2>\n<p>Curious about your CX? We give your customers a voice so you can discover what excites them and what can be improved. Ask the right questions at the right time.<br \/>\nWe send automated surveys to your customers and tailor the right moment for your organization to deliver them. With Focus Feedback, you stand out with an exceptional customer experience.[\/vc_column_text][vc_btn title=&#8221;Learn more about customer feedback&#8221; style=&#8221;gradient-custom&#8221; gradient_custom_color_1=&#8221;#40b1d9&#8243; gradient_custom_color_2=&#8221;#40b1d9&#8243; shape=&#8221;square&#8221; size=&#8221;sm&#8221; css=&#8221;.vc_custom_1707397408395{padding-top: 20px !important;}&#8221; link=&#8221;url:https%3A%2F%2Fwww.focusfeedback.nl%2Fen%2Fsolutions%2Fcustomer-focus-cfx%2F&#8221;][\/vc_column][vc_column width=&#8221;1\/12&#8243;][vc_single_image image=&#8221;1812&#8243;][\/vc_column][vc_column width=&#8221;5\/12&#8243;][vc_column_text]<\/p>\n<h2>Feedback for Employee Satisfaction<\/h2>\n<p>Measuring employee satisfaction works in many ways the same as measuring customer experience. If you want to know something, you have to ask!<br \/>\nWe assist in setting up your feedback tools and together determine the crucial measurement moments. Together, we create the right measurement moments and questions.<\/p>\n<p>[\/vc_column_text][vc_btn title=&#8221;Learn more about employee satisfaction&#8221; style=&#8221;gradient-custom&#8221; gradient_custom_color_1=&#8221;#40b1d9&#8243; gradient_custom_color_2=&#8221;#40b1d9&#8243; shape=&#8221;square&#8221; size=&#8221;sm&#8221; css=&#8221;.vc_custom_1707397538656{padding-top: 20px !important;}&#8221; link=&#8221;url:https%3A%2F%2Fwww.focusfeedback.nl%2Fen%2Fsolutions%2Femployee-focus-efx%2F&#8221;][\/vc_column][\/vc_row][vc_row full_width=&#8221;stretch_row_content_no_spaces&#8221; equal_height=&#8221;yes&#8221; content_placement=&#8221;middle&#8221; css=&#8221;.vc_custom_1707397100731{margin-top: 0px !important;margin-right: 0px !important;margin-bottom: 0px !important;margin-left: 0px !important;padding-top: 0px !important;padding-right: 0px !important;padding-bottom: 0px !important;padding-left: 0px !important;background-color: #f7f7f7 !important;}&#8221;][vc_column width=&#8221;1\/2&#8243;][vc_column_text css=&#8221;.vc_custom_1768479597031{padding-right: 60px !important;padding-left: 60px !important;}&#8221;]<\/p>\n<h2>Feedback as the foundation<\/h2>\n<p data-start=\"104\" data-end=\"562\">We believe that short, focused questions often deliver more than long surveys. To measure the experience of employees or customers, three questions are usually enough.<\/p>\n<p data-start=\"104\" data-end=\"562\">The main question is simple: \u201cWould you recommend us?\u201d This is followed by two brief questions: \u201cWhy yes?\u201d and \u201cWhy not?\u201d This approach provides quick insights into what works well and what can be improved, without taking up much of the respondent\u2019s time.<\/p>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/2&#8243; css=&#8221;.vc_custom_1708358896648{padding-top: 0px !important;padding-bottom: 0px !important;background-color: #f7f7f7 !important;}&#8221;][vc_single_image image=&#8221;4560&#8243; img_size=&#8221;full&#8221;][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_row full_width=&#8221;stretch_row_content_no_spaces&#8221; content_placement=&#8221;top&#8221; css=&#8221;.vc_custom_1742470166612{margin-top: 0px !important;margin-bottom: 0px !important;border-top-width: 0px !important;border-bottom-width: 0px !important;padding-top: 0px !important;padding-bottom: 0px !important;background-image: url(https:\/\/www.focusfeedback.nl\/wp-content\/uploads\/2025\/03\/4.-Solutions.png?id=5639) !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}&#8221; min_height=&#8221;400&#8243;][vc_column css=&#8221;.vc_custom_1563864693306{margin-top:<span class=\"excerpt-hellip\"> [\u2026]<\/span><\/p>\n","protected":false},"author":2,"featured_media":-1,"parent":0,"menu_order":2,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-1364","page","type-page","status-publish","has-post-thumbnail","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.1 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Solutions - Focus Feedback<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.focusfeedback.nl\/en\/solutions\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Solutions - Focus Feedback\" \/>\n<meta property=\"og:description\" content=\"[vc_row full_width=&#8221;stretch_row_content_no_spaces&#8221; 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