{"id":1372,"date":"2019-07-09T09:48:14","date_gmt":"2019-07-09T09:48:14","guid":{"rendered":"https:\/\/www.focusfeedback.nl\/focus-center\/"},"modified":"2025-03-20T12:59:49","modified_gmt":"2025-03-20T12:59:49","slug":"focus-center","status":"publish","type":"page","link":"https:\/\/www.focusfeedback.nl\/en\/focus-center\/","title":{"rendered":"Focus Center"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_row full_width=&#8221;stretch_row_content_no_spaces&#8221; css=&#8221;.vc_custom_1742475714576{margin-top: 0px !important;margin-bottom: 0px !important;border-top-width: 0px !important;border-bottom-width: 0px !important;padding-top: 0px !important;padding-bottom: 0px !important;background-image: url(https:\/\/www.focusfeedback.nl\/wp-content\/uploads\/2025\/03\/13.-Handmatig-classificeren-naar-direct-inzicht.png?id=5667) !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}&#8221; el_class=&#8221;vc_column-inner vc_custom_1563865751175&#8243; min_height=&#8221;400&#8243;][vc_column css=&#8221;.vc_custom_1563865751175{margin-top: 0px !important;border-top-width: 0px !important;padding-top: 0px !important;}&#8221;][\/vc_column][\/vc_row][vc_row full_width=&#8221;stretch_row_content_no_spaces&#8221;][vc_column][vc_single_image image=&#8221;1847&#8243; img_size=&#8221;full&#8221; css=&#8221;&#8221;][\/vc_column][\/vc_row][vc_row css=&#8221;.vc_custom_1705302911235{margin-top: 0px !important;margin-bottom: 0px !important;padding-top: 20px !important;padding-bottom: 0px !important;}&#8221; el_class=&#8221;vc_custom_1569577940939&#8243;][vc_column css=&#8221;.vc_custom_1604500913508{margin-top: 0px !important;margin-bottom: 0px !important;padding-top: 0px !important;padding-bottom: 0px !important;}&#8221; el_class=&#8221;vc_custom_1569577940939&#8243;]<style>#breadcrumb-6ab877cec1cc8 li::after { content: \"\u00bb\" }<\/style><ol class=\"wwp-vc-breadcrumbs \" id=\"breadcrumb-6ab877cec1cc8\"><li class=\"visited\"><a href=\"\/\">Home<\/a><\/li><li class=\"current\"><span>Focus Center<\/span><\/li><\/ol>[\/vc_column][\/vc_row][vc_row content_placement=&#8221;middle&#8221; css=&#8221;.vc_custom_1604500999988{margin-top: 15px !important;padding-top: 0px !important;background-position: 0 0 !important;background-repeat: no-repeat !important;}&#8221; el_class=&#8221;vc_custom_1566370318231&#8243;][vc_column width=&#8221;2\/3&#8243; css=&#8221;.vc_custom_1604500995340{margin-top: 0px !important;padding-top: 0px !important;padding-bottom: 25px !important;}&#8221; el_class=&#8221;vc_custom_1566370318231&#8243;][vc_column_text]<\/p>\n<h1>Focus Center by Focus Feedback<\/h1>\n<p>At Focus Feedback, we have a wealth of experience and a solid foundation of knowledge and expertise. 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text-align: center; \"><!-- THE FILTER BUTTONS --><div class=\"esg-filter-wrapper  esg-fgc-6\" style=\"margin-left: 2.5px; margin-right: 2.5px;\"><div class=\"esg-mobile-filter-button\"><span>Filter Categories<\/span><i class=\"eg-icon-down-open\"><\/i><\/div><div class=\"esg-filterbutton selected esg-allfilter\" data-filter=\"filterall\" data-fid=\"-1\"><span>All<\/span><\/div><div class=\"esg-filterbutton\" data-fid=\"23\" data-filter=\"filter-blog\"><span>Blog<\/span><span class=\"esg-filter-checked\"><i class=\"eg-icon-ok-1\"><\/i><\/span><\/div><div class=\"esg-filterbutton\" data-fid=\"22\" data-filter=\"filter-story\"><span>Story<\/span><span class=\"esg-filter-checked\"><i class=\"eg-icon-ok-1\"><\/i><\/span><\/div><div class=\"esg-filterbutton\" data-fid=\"37\" data-filter=\"filter-nieuws-en\"><span>Nieuws<\/span><span class=\"esg-filter-checked\"><i class=\"eg-icon-ok-1\"><\/i><\/span><\/div><div class=\"esg-filterbutton\" data-fid=\"27\" data-filter=\"filter-video\"><span>Video<\/span><span class=\"esg-filter-checked\"><i class=\"eg-icon-ok-1\"><\/i><\/span><\/div><div class=\"esg-filterbutton\" data-fid=\"26\" data-filter=\"filter-vacature\"><span>Vacature<\/span><span class=\"esg-filter-checked\"><i class=\"eg-icon-ok-1\"><\/i><\/span><\/div><div class=\"esg-filterbutton\" data-fid=\"13\" data-filter=\"filter-podcast\"><span>Podcast<\/span><span class=\"esg-filter-checked\"><i class=\"eg-icon-ok-1\"><\/i><\/span><\/div><div class=\"eg-clearfix\"><\/div><\/div><\/article><div class=\"esg-clear-no-height\"><\/div><ul>\n<li id=\"eg-6-post-id-6605\" data-skin=\"resources-focusfeedback\" class=\"filterall filter-blog filter-optional eg-resources-focusfeedback-wrapper eg-post-id-6605\" data-date=\"1788253223\">\n    <div class=\"esg-media-cover-wrapper\">\n<a href=\"https:\/\/www.focusfeedback.nl\/en\/focus-feedback-and-miles-research\/\" target=\"_self\"><div class=\"esg-entry-media\"><img decoding=\"async\" src=\"https:\/\/www.focusfeedback.nl\/wp-content\/uploads\/2026\/09\/F4SxMiles2.jpeg\" data-no-lazy=\"1\" alt=\"\" width=\"2048\" height=\"1536\"><\/div>\n\n<\/a>                <div class=\"esg-overlay esg-transition eg-resources-focusfeedback-container\" data-transition=\"esg-none\"><\/div>\n\n<div class=\"esg-entry-content eg-resources-focusfeedback-content\">\n\t\t\t\t<div class=\"esg-content eg-post-6605 eg-resources-focusfeedback-element-32\">Blog<\/div>\n\t\t\t\t<div class=\"esg-content eg-post-6605 eg-resources-focusfeedback-element-0-a\"><a class=\"eg-resources-focusfeedback-element-0 eg-post-6605\" href=\"https:\/\/www.focusfeedback.nl\/en\/focus-feedback-and-miles-research\/\" target=\"_self\">Focus Feedback becomes part of Miles Research<\/a><\/div>\n              <div class=\"esg-content eg-resources-focusfeedback-element-3 esg-none esg-clear\" style=\"height: 5px; visibility: hidden;\"><\/div>\n              <div class=\"esg-content eg-resources-focusfeedback-element-5 esg-none esg-clear\" style=\"height: 5px; visibility: hidden;\"><\/div>\n\t\t\t\t<div class=\"esg-content eg-post-6605 eg-resources-focusfeedback-element-6\"><span style=\"display: block;overflow: hidden; height: 110px; max-height: 110px\">Focus Feedback and Feedback4Sports are joining forces with Miles Research, a specialist in strategic market research. Same client relationship, more expertise.<\/span><\/div>\n              <div class=\"esg-content eg-resources-focusfeedback-element-7 esg-none esg-clear\" style=\"height: 5px; visibility: hidden;\"><\/div>\n<\/div>   <\/div>\n\n<\/li>\n<li id=\"eg-6-post-id-6529\" data-skin=\"resources-focusfeedback\" class=\"filterall filter-blog filter-optional eg-resources-focusfeedback-wrapper eg-post-id-6529\" data-date=\"1780313653\">\n    <div class=\"esg-media-cover-wrapper\">\n<a href=\"https:\/\/www.focusfeedback.nl\/en\/the-biggest-growth-opportunities\/\" target=\"_self\"><div class=\"esg-entry-media\"><img decoding=\"async\" src=\"https:\/\/www.focusfeedback.nl\/wp-content\/uploads\/2026\/06\/De-grootste-groeikansen-Die-verstop-je-zelf.png\" data-no-lazy=\"1\" alt=\"De grootste groeikansen Die verstop je zelf\" width=\"1408\" height=\"768\"><\/div>\n\n<\/a>                <div class=\"esg-overlay esg-transition eg-resources-focusfeedback-container\" data-transition=\"esg-none\"><\/div>\n\n<div class=\"esg-entry-content eg-resources-focusfeedback-content\">\n\t\t\t\t<div class=\"esg-content eg-post-6529 eg-resources-focusfeedback-element-32\">Blog<\/div>\n\t\t\t\t<div class=\"esg-content eg-post-6529 eg-resources-focusfeedback-element-0-a\"><a class=\"eg-resources-focusfeedback-element-0 eg-post-6529\" href=\"https:\/\/www.focusfeedback.nl\/en\/the-biggest-growth-opportunities\/\" target=\"_self\">The biggest growth opportunities? You're hiding them yourself<\/a><\/div>\n              <div class=\"esg-content eg-resources-focusfeedback-element-3 esg-none esg-clear\" style=\"height: 5px; visibility: hidden;\"><\/div>\n              <div class=\"esg-content eg-resources-focusfeedback-element-5 esg-none esg-clear\" style=\"height: 5px; visibility: hidden;\"><\/div>\n\t\t\t\t<div class=\"esg-content eg-post-6529 eg-resources-focusfeedback-element-6\"><span style=\"display: block;overflow: hidden; height: 110px; max-height: 110px\">Your customers know exactly what sets you apart, and why they almost left. Are you asking? Discover how structured feedback drives real growth<\/span><\/div>\n              <div class=\"esg-content eg-resources-focusfeedback-element-7 esg-none esg-clear\" style=\"height: 5px; visibility: hidden;\"><\/div>\n<\/div>   <\/div>\n\n<\/li>\n<li id=\"eg-6-post-id-6547\" data-skin=\"resources-focusfeedback\" class=\"filterall filter-blog filter-optional eg-resources-focusfeedback-wrapper eg-post-id-6547\" data-date=\"1777878783\">\n    <div class=\"esg-media-cover-wrapper\">\n<a href=\"https:\/\/www.focusfeedback.nl\/en\/customer-satisfaction-b2b\/\" target=\"_self\"><div class=\"esg-entry-media\"><img decoding=\"async\" src=\"https:\/\/www.focusfeedback.nl\/wp-content\/uploads\/2026\/06\/NPS-in-B2B.png\" data-no-lazy=\"1\" alt=\"NPS in B2B\" width=\"940\" height=\"788\"><\/div>\n\n<\/a>                <div class=\"esg-overlay esg-transition eg-resources-focusfeedback-container\" data-transition=\"esg-none\"><\/div>\n\n<div class=\"esg-entry-content eg-resources-focusfeedback-content\">\n\t\t\t\t<div class=\"esg-content eg-post-6547 eg-resources-focusfeedback-element-32\">Blog<\/div>\n\t\t\t\t<div class=\"esg-content eg-post-6547 eg-resources-focusfeedback-element-0-a\"><a class=\"eg-resources-focusfeedback-element-0 eg-post-6547\" href=\"https:\/\/www.focusfeedback.nl\/en\/customer-satisfaction-b2b\/\" target=\"_self\">How do you measure customer satisfaction in B2B?<\/a><\/div>\n              <div class=\"esg-content eg-resources-focusfeedback-element-3 esg-none esg-clear\" style=\"height: 5px; visibility: hidden;\"><\/div>\n              <div class=\"esg-content eg-resources-focusfeedback-element-5 esg-none esg-clear\" style=\"height: 5px; visibility: hidden;\"><\/div>\n\t\t\t\t<div class=\"esg-content eg-post-6547 eg-resources-focusfeedback-element-6\"><span style=\"display: block;overflow: hidden; height: 110px; max-height: 110px\">How do you measure customer satisfaction in B2B? Discover how NPS works, when to use it, and why follow-up makes the difference between simply measuring and genuinely improving.<\/span><\/div>\n              <div class=\"esg-content eg-resources-focusfeedback-element-7 esg-none esg-clear\" style=\"height: 5px; visibility: hidden;\"><\/div>\n<\/div>   <\/div>\n\n<\/li>\n<li id=\"eg-6-post-id-6425\" data-skin=\"resources-focusfeedback\" class=\"filterall filter-blog filter-optional eg-resources-focusfeedback-wrapper eg-post-id-6425\" data-date=\"1774482493\">\n    <div class=\"esg-media-cover-wrapper\">\n<a href=\"https:\/\/www.focusfeedback.nl\/en\/what-happens-after-a-bad-experience\/\" target=\"_self\"><div class=\"esg-entry-media\"><img decoding=\"async\" src=\"https:\/\/www.focusfeedback.nl\/wp-content\/uploads\/2026\/03\/Wat-gebeurt-er-na-een-slechte-ervaring-overig.png\" data-no-lazy=\"1\" alt=\"\" width=\"1408\" height=\"768\"><\/div>\n\n<\/a>                <div class=\"esg-overlay esg-transition eg-resources-focusfeedback-container\" data-transition=\"esg-none\"><\/div>\n\n<div class=\"esg-entry-content eg-resources-focusfeedback-content\">\n\t\t\t\t<div class=\"esg-content eg-post-6425 eg-resources-focusfeedback-element-32\">Blog<\/div>\n\t\t\t\t<div class=\"esg-content eg-post-6425 eg-resources-focusfeedback-element-0-a\"><a class=\"eg-resources-focusfeedback-element-0 eg-post-6425\" href=\"https:\/\/www.focusfeedback.nl\/en\/what-happens-after-a-bad-experience\/\" target=\"_self\">What happens after a bad experience<\/a><\/div>\n              <div class=\"esg-content eg-resources-focusfeedback-element-3 esg-none esg-clear\" style=\"height: 5px; visibility: hidden;\"><\/div>\n              <div class=\"esg-content eg-resources-focusfeedback-element-5 esg-none esg-clear\" style=\"height: 5px; visibility: hidden;\"><\/div>\n\t\t\t\t<div class=\"esg-content eg-post-6425 eg-resources-focusfeedback-element-6\"><span style=\"display: block;overflow: hidden; height: 110px; max-height: 110px\">After a bad experience, your customer decides to stay or leave, without you. Learn how to respond before that window closes for good.<\/span><\/div>\n              <div class=\"esg-content eg-resources-focusfeedback-element-7 esg-none esg-clear\" style=\"height: 5px; visibility: hidden;\"><\/div>\n<\/div>   <\/div>\n\n<\/li>\n<li id=\"eg-6-post-id-6550\" data-skin=\"resources-focusfeedback\" class=\"filterall filter-blog filter-optional eg-resources-focusfeedback-wrapper eg-post-id-6550\" data-date=\"1770193250\">\n    <div class=\"esg-media-cover-wrapper\">\n<a href=\"https:\/\/www.focusfeedback.nl\/en\/how-do-you-measure-customer-satisfaction-in-b2b\/\" target=\"_self\"><div class=\"esg-entry-media\"><img decoding=\"async\" src=\"https:\/\/www.focusfeedback.nl\/wp-content\/uploads\/2026\/06\/Wat-is-een-goede-NPS-in-B2B.png\" data-no-lazy=\"1\" alt=\"Wat is een goede NPS in B2B\" width=\"940\" height=\"788\"><\/div>\n\n<\/a>                <div class=\"esg-overlay esg-transition eg-resources-focusfeedback-container\" data-transition=\"esg-none\"><\/div>\n\n<div class=\"esg-entry-content eg-resources-focusfeedback-content\">\n\t\t\t\t<div class=\"esg-content eg-post-6550 eg-resources-focusfeedback-element-32\">Blog<\/div>\n\t\t\t\t<div class=\"esg-content eg-post-6550 eg-resources-focusfeedback-element-0-a\"><a class=\"eg-resources-focusfeedback-element-0 eg-post-6550\" href=\"https:\/\/www.focusfeedback.nl\/en\/how-do-you-measure-customer-satisfaction-in-b2b\/\" target=\"_self\">How do you measure customer satisfaction in B2B?<\/a><\/div>\n              <div class=\"esg-content eg-resources-focusfeedback-element-3 esg-none esg-clear\" style=\"height: 5px; visibility: hidden;\"><\/div>\n              <div class=\"esg-content eg-resources-focusfeedback-element-5 esg-none esg-clear\" style=\"height: 5px; visibility: hidden;\"><\/div>\n\t\t\t\t<div class=\"esg-content eg-post-6550 eg-resources-focusfeedback-element-6\"><span style=\"display: block;overflow: hidden; height: 110px; max-height: 110px\">What does your B2B NPS really mean? Learn what is considered good or bad, how benchmarks differ by industry, and why follow-up makes all the difference.<\/span><\/div>\n              <div class=\"esg-content eg-resources-focusfeedback-element-7 esg-none esg-clear\" style=\"height: 5px; visibility: hidden;\"><\/div>\n<\/div>   <\/div>\n\n<\/li>\n<li id=\"eg-6-post-id-2980\" data-skin=\"resources-focusfeedback\" class=\"filterall filter-blog filter-optional eg-resources-focusfeedback-wrapper eg-post-id-2980\" data-date=\"1770118814\">\n    <div class=\"esg-media-cover-wrapper\">\n<a href=\"https:\/\/www.focusfeedback.nl\/en\/nps-more-than-a-score\/\" target=\"_self\"><div class=\"esg-entry-media\"><img decoding=\"async\" src=\"https:\/\/www.focusfeedback.nl\/wp-content\/uploads\/2019\/08\/FocusFeedback_meerdanscore.jpg\" data-no-lazy=\"1\" alt=\"\" width=\"355\" height=\"200\"><\/div>\n\n<\/a>                <div class=\"esg-overlay esg-transition eg-resources-focusfeedback-container\" data-transition=\"esg-none\"><\/div>\n\n<div class=\"esg-entry-content eg-resources-focusfeedback-content\">\n\t\t\t\t<div class=\"esg-content eg-post-2980 eg-resources-focusfeedback-element-32\">Blog<\/div>\n\t\t\t\t<div class=\"esg-content eg-post-2980 eg-resources-focusfeedback-element-0-a\"><a class=\"eg-resources-focusfeedback-element-0 eg-post-2980\" href=\"https:\/\/www.focusfeedback.nl\/en\/nps-more-than-a-score\/\" target=\"_self\">NPS: much more than a score<\/a><\/div>\n              <div class=\"esg-content eg-resources-focusfeedback-element-3 esg-none esg-clear\" style=\"height: 5px; visibility: hidden;\"><\/div>\n              <div class=\"esg-content eg-resources-focusfeedback-element-5 esg-none esg-clear\" style=\"height: 5px; visibility: hidden;\"><\/div>\n\t\t\t\t<div class=\"esg-content eg-post-2980 eg-resources-focusfeedback-element-6\"><span style=\"display: block;overflow: hidden; height: 110px; max-height: 110px\">The score tells you whether something is going on. The explanation tells you what and why. Yet many organisations stop at the number. In this article, you'll learn how...<\/span><\/div>\n              <div class=\"esg-content eg-resources-focusfeedback-element-7 esg-none esg-clear\" style=\"height: 5px; visibility: hidden;\"><\/div>\n<\/div>   <\/div>\n\n<\/li>\n<li id=\"eg-6-post-id-6389\" data-skin=\"resources-focusfeedback\" class=\"filterall filter-blog filter-optional eg-resources-focusfeedback-wrapper eg-post-id-6389\" data-date=\"1770021794\">\n    <div class=\"esg-media-cover-wrapper\">\n<a href=\"https:\/\/www.focusfeedback.nl\/en\/feelings-not-facts\/\" target=\"_self\"><div class=\"esg-entry-media\"><img decoding=\"async\" src=\"https:\/\/www.focusfeedback.nl\/wp-content\/uploads\/2026\/02\/Missed-call.png\" data-no-lazy=\"1\" alt=\"\" width=\"940\" height=\"788\"><\/div>\n\n<\/a>                <div class=\"esg-overlay esg-transition eg-resources-focusfeedback-container\" data-transition=\"esg-none\"><\/div>\n\n<div class=\"esg-entry-content eg-resources-focusfeedback-content\">\n\t\t\t\t<div class=\"esg-content eg-post-6389 eg-resources-focusfeedback-element-32\">Blog<\/div>\n\t\t\t\t<div class=\"esg-content eg-post-6389 eg-resources-focusfeedback-element-0-a\"><a class=\"eg-resources-focusfeedback-element-0 eg-post-6389\" href=\"https:\/\/www.focusfeedback.nl\/en\/feelings-not-facts\/\" target=\"_self\">Your customers judge you on feelings, not facts<\/a><\/div>\n              <div class=\"esg-content eg-resources-focusfeedback-element-3 esg-none esg-clear\" style=\"height: 5px; visibility: hidden;\"><\/div>\n              <div class=\"esg-content eg-resources-focusfeedback-element-5 esg-none esg-clear\" style=\"height: 5px; visibility: hidden;\"><\/div>\n\t\t\t\t<div class=\"esg-content eg-post-6389 eg-resources-focusfeedback-element-6\"><span style=\"display: block;overflow: hidden; height: 110px; max-height: 110px\">Your process can be flawless yet fall short. Not because of mistakes, but unspoken expectations. Ask for feedback while the experience is still fresh.<\/span><\/div>\n              <div class=\"esg-content eg-resources-focusfeedback-element-7 esg-none esg-clear\" style=\"height: 5px; visibility: hidden;\"><\/div>\n<\/div>   <\/div>\n\n<\/li>\n<li id=\"eg-6-post-id-6318\" data-skin=\"resources-focusfeedback\" class=\"filterall filter-blog filter-optional eg-resources-focusfeedback-wrapper eg-post-id-6318\" data-date=\"1767689891\">\n    <div class=\"esg-media-cover-wrapper\">\n<a href=\"https:\/\/www.focusfeedback.nl\/en\/why-feedback-works-all-year-round\/\" target=\"_self\"><div class=\"esg-entry-media\"><img decoding=\"async\" src=\"https:\/\/www.focusfeedback.nl\/wp-content\/uploads\/2026\/01\/1FF-Waarom-feedback-het-hele-jaar-door-werkt.png\" data-no-lazy=\"1\" alt=\"Waarom feedback het hele jaar door werkt\" width=\"940\" height=\"788\"><\/div>\n\n<\/a>                <div class=\"esg-overlay esg-transition eg-resources-focusfeedback-container\" data-transition=\"esg-none\"><\/div>\n\n<div class=\"esg-entry-content eg-resources-focusfeedback-content\">\n\t\t\t\t<div class=\"esg-content eg-post-6318 eg-resources-focusfeedback-element-32\">Blog<\/div>\n\t\t\t\t<div class=\"esg-content eg-post-6318 eg-resources-focusfeedback-element-0-a\"><a class=\"eg-resources-focusfeedback-element-0 eg-post-6318\" href=\"https:\/\/www.focusfeedback.nl\/en\/why-feedback-works-all-year-round\/\" target=\"_self\">Why feedback works all year round<\/a><\/div>\n              <div class=\"esg-content eg-resources-focusfeedback-element-3 esg-none esg-clear\" style=\"height: 5px; visibility: hidden;\"><\/div>\n              <div class=\"esg-content eg-resources-focusfeedback-element-5 esg-none esg-clear\" style=\"height: 5px; visibility: hidden;\"><\/div>\n\t\t\t\t<div class=\"esg-content eg-post-6318 eg-resources-focusfeedback-element-6\"><span style=\"display: block;overflow: hidden; height: 110px; max-height: 110px\">Continuous feedback spots issues early, reveals trends, and helps you understand customers better. Improve continuously and keep them engaged.<\/span><\/div>\n              <div class=\"esg-content eg-resources-focusfeedback-element-7 esg-none esg-clear\" style=\"height: 5px; visibility: hidden;\"><\/div>\n<\/div>   <\/div>\n\n<\/li>\n<li id=\"eg-6-post-id-6264\" data-skin=\"resources-focusfeedback\" class=\"filterall filter-blog filter-optional eg-resources-focusfeedback-wrapper eg-post-id-6264\" data-date=\"1763382860\">\n    <div class=\"esg-media-cover-wrapper\">\n<a href=\"https:\/\/www.focusfeedback.nl\/en\/open-inspiration-center\/\" target=\"_self\"><div class=\"esg-entry-media\"><img decoding=\"async\" src=\"https:\/\/www.focusfeedback.nl\/wp-content\/uploads\/2025\/11\/Kopie-van-StoryWidget-Sneller-Facebook-bericht.png\" data-no-lazy=\"1\" alt=\"\" width=\"940\" height=\"788\"><\/div>\n\n<\/a>                <div class=\"esg-overlay esg-transition eg-resources-focusfeedback-container\" data-transition=\"esg-none\"><\/div>\n\n<div class=\"esg-entry-content eg-resources-focusfeedback-content\">\n\t\t\t\t<div class=\"esg-content eg-post-6264 eg-resources-focusfeedback-element-32\">Blog<\/div>\n\t\t\t\t<div class=\"esg-content eg-post-6264 eg-resources-focusfeedback-element-0-a\"><a class=\"eg-resources-focusfeedback-element-0 eg-post-6264\" href=\"https:\/\/www.focusfeedback.nl\/en\/open-inspiration-center\/\" target=\"_self\">Our Inspiration Center is open. Do you dare to step inside?<\/a><\/div>\n              <div class=\"esg-content eg-resources-focusfeedback-element-3 esg-none esg-clear\" style=\"height: 5px; visibility: hidden;\"><\/div>\n              <div class=\"esg-content eg-resources-focusfeedback-element-5 esg-none esg-clear\" style=\"height: 5px; visibility: hidden;\"><\/div>\n\t\t\t\t<div class=\"esg-content eg-post-6264 eg-resources-focusfeedback-element-6\"><span style=\"display: block;overflow: hidden; height: 110px; max-height: 110px\">Discover free insights, examples, and feedback-driven ideas in our Inspiration Center. Get inspired.<\/span><\/div>\n              <div class=\"esg-content eg-resources-focusfeedback-element-7 esg-none esg-clear\" style=\"height: 5px; visibility: hidden;\"><\/div>\n<\/div>   <\/div>\n\n<\/li>\n<li id=\"eg-6-post-id-6010\" data-skin=\"resources-focusfeedback\" class=\"filterall filter-blog filter-optional eg-resources-focusfeedback-wrapper eg-post-id-6010\" data-date=\"1758792584\">\n    <div class=\"esg-media-cover-wrapper\">\n<a href=\"https:\/\/www.focusfeedback.nl\/en\/mirror\/\" target=\"_self\"><div class=\"esg-entry-media\"><img decoding=\"async\" src=\"https:\/\/www.focusfeedback.nl\/wp-content\/uploads\/2025\/09\/Durf-jij-in-de-spiegel-te-kijken-1.png\" data-no-lazy=\"1\" alt=\"\" width=\"2000\" height=\"1414\"><\/div>\n\n<\/a>                <div class=\"esg-overlay esg-transition eg-resources-focusfeedback-container\" data-transition=\"esg-none\"><\/div>\n\n<div class=\"esg-entry-content eg-resources-focusfeedback-content\">\n\t\t\t\t<div class=\"esg-content eg-post-6010 eg-resources-focusfeedback-element-32\">Blog<\/div>\n\t\t\t\t<div class=\"esg-content eg-post-6010 eg-resources-focusfeedback-element-0-a\"><a class=\"eg-resources-focusfeedback-element-0 eg-post-6010\" href=\"https:\/\/www.focusfeedback.nl\/en\/mirror\/\" target=\"_self\">Have you looked in the mirror today?<\/a><\/div>\n              <div class=\"esg-content eg-resources-focusfeedback-element-3 esg-none esg-clear\" style=\"height: 5px; visibility: hidden;\"><\/div>\n              <div class=\"esg-content eg-resources-focusfeedback-element-5 esg-none esg-clear\" style=\"height: 5px; visibility: hidden;\"><\/div>\n\t\t\t\t<div class=\"esg-content eg-post-6010 eg-resources-focusfeedback-element-6\"><span style=\"display: block;overflow: hidden; height: 110px; max-height: 110px\">Feedback reveals what you might be missing. Discover how small signals can have a big impact on customer satisfaction and how insights help you retain customers.<\/span><\/div>\n              <div class=\"esg-content eg-resources-focusfeedback-element-7 esg-none esg-clear\" style=\"height: 5px; visibility: hidden;\"><\/div>\n<\/div>   <\/div>\n\n<\/li>\n<li id=\"eg-6-post-id-6030\" data-skin=\"resources-focusfeedback\" class=\"filterall filter-blog filter-optional eg-resources-focusfeedback-wrapper eg-post-id-6030\" data-date=\"1757410795\">\n    <div class=\"esg-media-cover-wrapper\">\n<a href=\"https:\/\/www.focusfeedback.nl\/en\/mistake-thank-you\/\" target=\"_self\"><div class=\"esg-entry-media\"><img decoding=\"async\" src=\"https:\/\/www.focusfeedback.nl\/wp-content\/uploads\/2025\/09\/Ontwerp-zonder-titel-2025-09-09T113543.827.png\" data-no-lazy=\"1\" alt=\"service recovery paradox\" width=\"2000\" height=\"1414\"><\/div>\n\n<\/a>                <div class=\"esg-overlay esg-transition eg-resources-focusfeedback-container\" data-transition=\"esg-none\"><\/div>\n\n<div class=\"esg-entry-content eg-resources-focusfeedback-content\">\n\t\t\t\t<div class=\"esg-content eg-post-6030 eg-resources-focusfeedback-element-32\">Blog<\/div>\n\t\t\t\t<div class=\"esg-content eg-post-6030 eg-resources-focusfeedback-element-0-a\"><a class=\"eg-resources-focusfeedback-element-0 eg-post-6030\" href=\"https:\/\/www.focusfeedback.nl\/en\/mistake-thank-you\/\" target=\"_self\">Mistake? Thank you!<\/a><\/div>\n              <div class=\"esg-content eg-resources-focusfeedback-element-3 esg-none esg-clear\" style=\"height: 5px; visibility: hidden;\"><\/div>\n              <div class=\"esg-content eg-resources-focusfeedback-element-5 esg-none esg-clear\" style=\"height: 5px; visibility: hidden;\"><\/div>\n\t\t\t\t<div class=\"esg-content eg-post-6030 eg-resources-focusfeedback-element-6\"><span style=\"display: block;overflow: hidden; height: 110px; max-height: 110px\">Discover how a mistake can actually build more trust and loyalty. Learn how smart recovery boosts customer satisfaction and NPS.<\/span><\/div>\n              <div class=\"esg-content eg-resources-focusfeedback-element-7 esg-none esg-clear\" style=\"height: 5px; visibility: hidden;\"><\/div>\n<\/div>   <\/div>\n\n<\/li>\n<li id=\"eg-6-post-id-5908\" data-skin=\"resources-focusfeedback\" class=\"filterall filter-blog filter-optional eg-resources-focusfeedback-wrapper eg-post-id-5908\" data-date=\"1744898437\">\n    <div class=\"esg-media-cover-wrapper\">\n<a href=\"https:\/\/www.focusfeedback.nl\/en\/inflation-customer-satisfaction\/\" target=\"_self\"><div class=\"esg-entry-media\"><img decoding=\"async\" src=\"https:\/\/www.focusfeedback.nl\/wp-content\/uploads\/2025\/04\/Wat-doet-inflatie-met-tevredenheid-2.png\" data-no-lazy=\"1\" alt=\"\" width=\"940\" height=\"788\"><\/div>\n\n<\/a>                <div class=\"esg-overlay esg-transition eg-resources-focusfeedback-container\" data-transition=\"esg-none\"><\/div>\n\n<div class=\"esg-entry-content eg-resources-focusfeedback-content\">\n\t\t\t\t<div class=\"esg-content eg-post-5908 eg-resources-focusfeedback-element-32\">Blog<\/div>\n\t\t\t\t<div class=\"esg-content eg-post-5908 eg-resources-focusfeedback-element-0-a\"><a class=\"eg-resources-focusfeedback-element-0 eg-post-5908\" href=\"https:\/\/www.focusfeedback.nl\/en\/inflation-customer-satisfaction\/\" target=\"_self\">What does inflation do to customer satisfaction?<\/a><\/div>\n              <div class=\"esg-content eg-resources-focusfeedback-element-3 esg-none esg-clear\" style=\"height: 5px; visibility: hidden;\"><\/div>\n              <div class=\"esg-content eg-resources-focusfeedback-element-5 esg-none esg-clear\" style=\"height: 5px; visibility: hidden;\"><\/div>\n\t\t\t\t<div class=\"esg-content eg-post-5908 eg-resources-focusfeedback-element-6\"><span style=\"display: block;overflow: hidden; height: 110px; max-height: 110px\">Price increases may seem harmless for your NPS. But looks can be deceiving. How to truly understand what customers feel.<\/span><\/div>\n              <div class=\"esg-content eg-resources-focusfeedback-element-7 esg-none esg-clear\" style=\"height: 5px; visibility: hidden;\"><\/div>\n<\/div>   <\/div>\n\n<\/li>\n<li id=\"eg-6-post-id-5855\" data-skin=\"resources-focusfeedback\" class=\"filterall filter-blog filter-optional eg-resources-focusfeedback-wrapper eg-post-id-5855\" data-date=\"1744032154\">\n    <div class=\"esg-media-cover-wrapper\">\n<a href=\"https:\/\/www.focusfeedback.nl\/en\/what-your-customer-is-really-saying\/\" target=\"_self\"><div class=\"esg-entry-media\"><img decoding=\"async\" src=\"https:\/\/www.focusfeedback.nl\/wp-content\/uploads\/2025\/04\/AI-in-NPS.png\" data-no-lazy=\"1\" alt=\"AI in NPS\" width=\"940\" height=\"788\"><\/div>\n\n<\/a>                <div class=\"esg-overlay esg-transition eg-resources-focusfeedback-container\" data-transition=\"esg-none\"><\/div>\n\n<div class=\"esg-entry-content eg-resources-focusfeedback-content\">\n\t\t\t\t<div class=\"esg-content eg-post-5855 eg-resources-focusfeedback-element-32\">Blog<\/div>\n\t\t\t\t<div class=\"esg-content eg-post-5855 eg-resources-focusfeedback-element-0-a\"><a class=\"eg-resources-focusfeedback-element-0 eg-post-5855\" href=\"https:\/\/www.focusfeedback.nl\/en\/what-your-customer-is-really-saying\/\" target=\"_self\">Do you know what your customer is really saying?<\/a><\/div>\n              <div class=\"esg-content eg-resources-focusfeedback-element-3 esg-none esg-clear\" style=\"height: 5px; visibility: hidden;\"><\/div>\n              <div class=\"esg-content eg-resources-focusfeedback-element-5 esg-none esg-clear\" style=\"height: 5px; visibility: hidden;\"><\/div>\n\t\t\t\t<div class=\"esg-content eg-post-5855 eg-resources-focusfeedback-element-6\"><span style=\"display: block;overflow: hidden; height: 110px; max-height: 110px\">Complaints may seem random, but AI detects patterns in customer feedback. Discover how smart analysis strengthens customer relationships.<\/span><\/div>\n              <div class=\"esg-content eg-resources-focusfeedback-element-7 esg-none esg-clear\" style=\"height: 5px; visibility: hidden;\"><\/div>\n<\/div>   <\/div>\n\n<\/li>\n<li id=\"eg-6-post-id-5488\" data-skin=\"resources-focusfeedback\" class=\"filterall filter-blog filter-optional filter-optioneel eg-resources-focusfeedback-wrapper eg-post-id-5488\" data-date=\"1729144845\">\n    <div class=\"esg-media-cover-wrapper\">\n<a href=\"https:\/\/www.focusfeedback.nl\/en\/unforgettable-christmas\/\" target=\"_self\"><div class=\"esg-entry-media\"><img decoding=\"async\" src=\"https:\/\/www.focusfeedback.nl\/wp-content\/uploads\/2024\/07\/3.-Afbeelding-Kerstmis-en-CX.png\" data-no-lazy=\"1\" alt=\"Kerstmis en CX\" width=\"940\" height=\"788\"><\/div>\n\n<\/a>                <div class=\"esg-overlay esg-transition eg-resources-focusfeedback-container\" data-transition=\"esg-none\"><\/div>\n\n<div class=\"esg-entry-content eg-resources-focusfeedback-content\">\n\t\t\t\t<div class=\"esg-content eg-post-5488 eg-resources-focusfeedback-element-32\">Blog<\/div>\n\t\t\t\t<div class=\"esg-content eg-post-5488 eg-resources-focusfeedback-element-0-a\"><a class=\"eg-resources-focusfeedback-element-0 eg-post-5488\" href=\"https:\/\/www.focusfeedback.nl\/en\/unforgettable-christmas\/\" target=\"_self\">An Unforgettable Christmas for Your Customers<\/a><\/div>\n              <div class=\"esg-content eg-resources-focusfeedback-element-3 esg-none esg-clear\" style=\"height: 5px; visibility: hidden;\"><\/div>\n              <div class=\"esg-content eg-resources-focusfeedback-element-5 esg-none esg-clear\" style=\"height: 5px; visibility: hidden;\"><\/div>\n\t\t\t\t<div class=\"esg-content eg-post-5488 eg-resources-focusfeedback-element-6\"><span style=\"display: block;overflow: hidden; height: 110px; max-height: 110px\">Did you know that 76% of consumers stop doing business after one bad experience? Discover how you can prevent consumers from leaving.<\/span><\/div>\n              <div class=\"esg-content eg-resources-focusfeedback-element-7 esg-none esg-clear\" style=\"height: 5px; visibility: hidden;\"><\/div>\n<\/div>   <\/div>\n\n<\/li>\n<li id=\"eg-6-post-id-5495\" data-skin=\"resources-focusfeedback\" class=\"filterall filter-blog filter-optional filter-optioneel eg-resources-focusfeedback-wrapper eg-post-id-5495\" data-date=\"1726552802\">\n    <div class=\"esg-media-cover-wrapper\">\n<a href=\"https:\/\/www.focusfeedback.nl\/en\/feedback-your-key-to-success\/\" target=\"_self\"><div class=\"esg-entry-media\"><img decoding=\"async\" src=\"https:\/\/www.focusfeedback.nl\/wp-content\/uploads\/2024\/07\/2.-Afbeelding-Jouw-sleutel-tot-success.png\" data-no-lazy=\"1\" alt=\"Jouw sleutel tot success\" width=\"940\" height=\"788\"><\/div>\n\n<\/a>                <div class=\"esg-overlay esg-transition eg-resources-focusfeedback-container\" data-transition=\"esg-none\"><\/div>\n\n<div class=\"esg-entry-content eg-resources-focusfeedback-content\">\n\t\t\t\t<div class=\"esg-content eg-post-5495 eg-resources-focusfeedback-element-32\">Blog<\/div>\n\t\t\t\t<div class=\"esg-content eg-post-5495 eg-resources-focusfeedback-element-0-a\"><a class=\"eg-resources-focusfeedback-element-0 eg-post-5495\" href=\"https:\/\/www.focusfeedback.nl\/en\/feedback-your-key-to-success\/\" target=\"_self\">Feedback: Your Key to Success<\/a><\/div>\n              <div class=\"esg-content eg-resources-focusfeedback-element-3 esg-none esg-clear\" style=\"height: 5px; visibility: hidden;\"><\/div>\n              <div class=\"esg-content eg-resources-focusfeedback-element-5 esg-none esg-clear\" style=\"height: 5px; visibility: hidden;\"><\/div>\n\t\t\t\t<div class=\"esg-content eg-post-5495 eg-resources-focusfeedback-element-6\"><span style=\"display: block;overflow: hidden; height: 110px; max-height: 110px\">It might be wise to start collecting feedback. This way, you'll discover the secret to returning customers!<\/span><\/div>\n              <div class=\"esg-content eg-resources-focusfeedback-element-7 esg-none esg-clear\" style=\"height: 5px; visibility: hidden;\"><\/div>\n<\/div>   <\/div>\n\n<\/li>\n<li id=\"eg-6-post-id-5505\" data-skin=\"resources-focusfeedback\" class=\"filterall filter-blog filter-optional filter-optioneel eg-resources-focusfeedback-wrapper eg-post-id-5505\" data-date=\"1724135438\">\n    <div class=\"esg-media-cover-wrapper\">\n<a href=\"https:\/\/www.focusfeedback.nl\/en\/the-power-of-empathy-in-customer-contact\/\" target=\"_self\"><div class=\"esg-entry-media\"><img decoding=\"async\" src=\"https:\/\/www.focusfeedback.nl\/wp-content\/uploads\/2024\/07\/1.-Afbeelding-De-kracht-van-empathie-in-klantcontact.png\" data-no-lazy=\"1\" alt=\"\" width=\"940\" height=\"788\"><\/div>\n\n<\/a>                <div class=\"esg-overlay esg-transition eg-resources-focusfeedback-container\" data-transition=\"esg-none\"><\/div>\n\n<div class=\"esg-entry-content eg-resources-focusfeedback-content\">\n\t\t\t\t<div class=\"esg-content eg-post-5505 eg-resources-focusfeedback-element-32\">Blog<\/div>\n\t\t\t\t<div class=\"esg-content eg-post-5505 eg-resources-focusfeedback-element-0-a\"><a class=\"eg-resources-focusfeedback-element-0 eg-post-5505\" href=\"https:\/\/www.focusfeedback.nl\/en\/the-power-of-empathy-in-customer-contact\/\" target=\"_self\">The Power of Empathy in Customer Contact<\/a><\/div>\n              <div class=\"esg-content eg-resources-focusfeedback-element-3 esg-none esg-clear\" style=\"height: 5px; visibility: hidden;\"><\/div>\n              <div class=\"esg-content eg-resources-focusfeedback-element-5 esg-none esg-clear\" style=\"height: 5px; visibility: hidden;\"><\/div>\n\t\t\t\t<div class=\"esg-content eg-post-5505 eg-resources-focusfeedback-element-6\"><span style=\"display: block;overflow: hidden; height: 110px; max-height: 110px\">Empathy in customer contact prevents escalation, fosters understanding, and leads to satisfied customers and a good reputation.<\/span><\/div>\n              <div class=\"esg-content eg-resources-focusfeedback-element-7 esg-none esg-clear\" style=\"height: 5px; visibility: hidden;\"><\/div>\n<\/div>   <\/div>\n\n<\/li>\n<li id=\"eg-6-post-id-5450\" data-skin=\"resources-focusfeedback\" class=\"filterall filter-blog filter-optional filter-optioneel eg-resources-focusfeedback-wrapper eg-post-id-5450\" data-date=\"1718266919\">\n    <div class=\"esg-media-cover-wrapper\">\n<a href=\"https:\/\/www.focusfeedback.nl\/en\/are-you-struggling-with-higher-customer-expectations\/\" target=\"_self\"><div class=\"esg-entry-media\"><img decoding=\"async\" src=\"https:\/\/www.focusfeedback.nl\/wp-content\/uploads\/2024\/06\/Hoe-ga-jij-om-met-hogere-klantverwachtingen.png\" data-no-lazy=\"1\" alt=\"Hoe ga jij om met hogere klantverwachtingen\" width=\"2938\" height=\"2463\"><\/div>\n\n<\/a>                <div class=\"esg-overlay esg-transition eg-resources-focusfeedback-container\" data-transition=\"esg-none\"><\/div>\n\n<div class=\"esg-entry-content eg-resources-focusfeedback-content\">\n\t\t\t\t<div class=\"esg-content eg-post-5450 eg-resources-focusfeedback-element-32\">Blog<\/div>\n\t\t\t\t<div class=\"esg-content eg-post-5450 eg-resources-focusfeedback-element-0-a\"><a class=\"eg-resources-focusfeedback-element-0 eg-post-5450\" href=\"https:\/\/www.focusfeedback.nl\/en\/are-you-struggling-with-higher-customer-expectations\/\" target=\"_self\">Are You Struggling with Higher Customer Expectations?<\/a><\/div>\n              <div class=\"esg-content eg-resources-focusfeedback-element-3 esg-none esg-clear\" style=\"height: 5px; visibility: hidden;\"><\/div>\n              <div class=\"esg-content eg-resources-focusfeedback-element-5 esg-none esg-clear\" style=\"height: 5px; visibility: hidden;\"><\/div>\n\t\t\t\t<div class=\"esg-content eg-post-5450 eg-resources-focusfeedback-element-6\"><span style=\"display: block;overflow: hidden; height: 110px; max-height: 110px\">Customer expectations keep rising. Discover how to meet these high demands with customer feedback and build a loyal customer base.<\/span><\/div>\n              <div class=\"esg-content eg-resources-focusfeedback-element-7 esg-none esg-clear\" style=\"height: 5px; visibility: hidden;\"><\/div>\n<\/div>   <\/div>\n\n<\/li>\n<li id=\"eg-6-post-id-5384\" data-skin=\"resources-focusfeedback\" class=\"filterall filter-nieuws-en filter-optional eg-resources-focusfeedback-wrapper eg-post-id-5384\" data-date=\"1717657970\">\n    <div class=\"esg-media-cover-wrapper\">\n<a href=\"https:\/\/www.focusfeedback.nl\/en\/faster-and-smarter-gpt-4o-at-focus-feedback\/\" target=\"_self\"><div class=\"esg-entry-media\"><img decoding=\"async\" src=\"https:\/\/www.focusfeedback.nl\/wp-content\/uploads\/2024\/06\/Focus-Feedback-gaat-over-naar-GPT-4o.png\" data-no-lazy=\"1\" alt=\"Focus Feedback gaat over naar GPT-4o\" width=\"940\" height=\"788\"><\/div>\n\n<\/a>                <div class=\"esg-overlay esg-transition eg-resources-focusfeedback-container\" data-transition=\"esg-none\"><\/div>\n\n<div class=\"esg-entry-content eg-resources-focusfeedback-content\">\n\t\t\t\t<div class=\"esg-content eg-post-5384 eg-resources-focusfeedback-element-32\">Nieuws<\/div>\n\t\t\t\t<div class=\"esg-content eg-post-5384 eg-resources-focusfeedback-element-0-a\"><a class=\"eg-resources-focusfeedback-element-0 eg-post-5384\" href=\"https:\/\/www.focusfeedback.nl\/en\/faster-and-smarter-gpt-4o-at-focus-feedback\/\" target=\"_self\">Faster and Smarter: GPT-4o at Focus Feedback<\/a><\/div>\n              <div class=\"esg-content eg-resources-focusfeedback-element-3 esg-none esg-clear\" style=\"height: 5px; visibility: hidden;\"><\/div>\n              <div class=\"esg-content eg-resources-focusfeedback-element-5 esg-none esg-clear\" style=\"height: 5px; visibility: hidden;\"><\/div>\n\t\t\t\t<div class=\"esg-content eg-post-5384 eg-resources-focusfeedback-element-6\"><span style=\"display: block;overflow: hidden; height: 110px; max-height: 110px\">GPT-4o offers many benefits for you, but also provides even more possibilities for continuous development and innovation.<\/span><\/div>\n              <div class=\"esg-content eg-resources-focusfeedback-element-7 esg-none esg-clear\" style=\"height: 5px; visibility: hidden;\"><\/div>\n<\/div>   <\/div>\n\n<\/li>\n<li id=\"eg-6-post-id-5342\" data-skin=\"resources-focusfeedback\" class=\"filterall filter-nieuws-en filter-optional eg-resources-focusfeedback-wrapper eg-post-id-5342\" data-date=\"1714032489\">\n    <div class=\"esg-media-cover-wrapper\">\n<a href=\"https:\/\/www.focusfeedback.nl\/en\/new-feedback-approach-works-for-bsh-china\/\" target=\"_self\"><div class=\"esg-entry-media\"><img decoding=\"async\" src=\"https:\/\/www.focusfeedback.nl\/wp-content\/uploads\/2024\/04\/Wereldwijd-automatisch-classificeren.png\" data-no-lazy=\"1\" alt=\"Wereldwijd automatisch classificeren\" width=\"940\" height=\"788\"><\/div>\n\n<\/a>                <div class=\"esg-overlay esg-transition eg-resources-focusfeedback-container\" data-transition=\"esg-none\"><\/div>\n\n<div class=\"esg-entry-content eg-resources-focusfeedback-content\">\n\t\t\t\t<div class=\"esg-content eg-post-5342 eg-resources-focusfeedback-element-32\">Nieuws<\/div>\n\t\t\t\t<div class=\"esg-content eg-post-5342 eg-resources-focusfeedback-element-0-a\"><a class=\"eg-resources-focusfeedback-element-0 eg-post-5342\" href=\"https:\/\/www.focusfeedback.nl\/en\/new-feedback-approach-works-for-bsh-china\/\" target=\"_self\">AI improves BHS China's Feedback Process<\/a><\/div>\n              <div class=\"esg-content eg-resources-focusfeedback-element-3 esg-none esg-clear\" style=\"height: 5px; visibility: hidden;\"><\/div>\n              <div class=\"esg-content eg-resources-focusfeedback-element-5 esg-none esg-clear\" style=\"height: 5px; visibility: hidden;\"><\/div>\n\t\t\t\t<div class=\"esg-content eg-post-5342 eg-resources-focusfeedback-element-6\"><span style=\"display: block;overflow: hidden; height: 110px; max-height: 110px\">Automatic classification allows them to focus on improving their service and strengthening customer relationships.<\/span><\/div>\n              <div class=\"esg-content eg-resources-focusfeedback-element-7 esg-none esg-clear\" style=\"height: 5px; visibility: hidden;\"><\/div>\n<\/div>   <\/div>\n\n<\/li>\n<li id=\"eg-6-post-id-5245\" data-skin=\"resources-focusfeedback\" class=\"filterall filter-nieuws-en filter-optional eg-resources-focusfeedback-wrapper eg-post-id-5245\" data-date=\"1713876774\">\n    <div class=\"esg-media-cover-wrapper\">\n<a href=\"https:\/\/www.focusfeedback.nl\/en\/feedback-translation\/\" target=\"_self\"><div class=\"esg-entry-media\"><img decoding=\"async\" src=\"https:\/\/www.focusfeedback.nl\/wp-content\/uploads\/2024\/04\/Albert-vertaalt.png\" data-no-lazy=\"1\" alt=\"Albert vertaalt\" width=\"940\" height=\"788\"><\/div>\n\n<\/a>                <div class=\"esg-overlay esg-transition eg-resources-focusfeedback-container\" data-transition=\"esg-none\"><\/div>\n\n<div class=\"esg-entry-content eg-resources-focusfeedback-content\">\n\t\t\t\t<div class=\"esg-content eg-post-5245 eg-resources-focusfeedback-element-32\">Nieuws<\/div>\n\t\t\t\t<div class=\"esg-content eg-post-5245 eg-resources-focusfeedback-element-0-a\"><a class=\"eg-resources-focusfeedback-element-0 eg-post-5245\" href=\"https:\/\/www.focusfeedback.nl\/en\/feedback-translation\/\" target=\"_self\">Discover the new translation feature of Albert AI<\/a><\/div>\n              <div class=\"esg-content eg-resources-focusfeedback-element-3 esg-none esg-clear\" style=\"height: 5px; visibility: hidden;\"><\/div>\n              <div class=\"esg-content eg-resources-focusfeedback-element-5 esg-none esg-clear\" style=\"height: 5px; visibility: hidden;\"><\/div>\n\t\t\t\t<div class=\"esg-content eg-post-5245 eg-resources-focusfeedback-element-6\"><span style=\"display: block;overflow: hidden; height: 110px; max-height: 110px\">Feedback in different languages? No problem! With our translation feature of Albert AI, you understand every customer.<\/span><\/div>\n              <div class=\"esg-content eg-resources-focusfeedback-element-7 esg-none esg-clear\" style=\"height: 5px; visibility: hidden;\"><\/div>\n<\/div>   <\/div>\n\n<\/li>\n<li id=\"eg-6-post-id-5202\" data-skin=\"resources-focusfeedback\" class=\"filterall filter-story filter-optional eg-resources-focusfeedback-wrapper eg-post-id-5202\" data-date=\"1711012011\">\n    <div class=\"esg-media-cover-wrapper\">\n<a href=\"https:\/\/www.focusfeedback.nl\/en\/the-era-contour-smile-guarantee\/\" target=\"_self\"><div class=\"esg-entry-media\"><img decoding=\"async\" src=\"https:\/\/www.focusfeedback.nl\/wp-content\/uploads\/2024\/03\/Foto-team-blije-klant-2.jpg\" data-no-lazy=\"1\" alt=\"Foto team blije klant\" width=\"1370\" height=\"1026\"><\/div>\n\n<\/a>                <div class=\"esg-overlay esg-transition eg-resources-focusfeedback-container\" data-transition=\"esg-none\"><\/div>\n\n<div class=\"esg-entry-content eg-resources-focusfeedback-content\">\n\t\t\t\t<div class=\"esg-content eg-post-5202 eg-resources-focusfeedback-element-32\">Story<\/div>\n\t\t\t\t<div class=\"esg-content eg-post-5202 eg-resources-focusfeedback-element-0-a\"><a class=\"eg-resources-focusfeedback-element-0 eg-post-5202\" href=\"https:\/\/www.focusfeedback.nl\/en\/the-era-contour-smile-guarantee\/\" target=\"_self\">The ERA Contour Smile Guarantee<\/a><\/div>\n              <div class=\"esg-content eg-resources-focusfeedback-element-3 esg-none esg-clear\" style=\"height: 5px; visibility: hidden;\"><\/div>\n              <div class=\"esg-content eg-resources-focusfeedback-element-5 esg-none esg-clear\" style=\"height: 5px; visibility: hidden;\"><\/div>\n\t\t\t\t<div class=\"esg-content eg-post-5202 eg-resources-focusfeedback-element-6\"><span style=\"display: block;overflow: hidden; height: 110px; max-height: 110px\">Visible on the \"Happy Customers Board\" and actively shared via intranet, feedback lives throughout the company.<\/span><\/div>\n              <div class=\"esg-content eg-resources-focusfeedback-element-7 esg-none esg-clear\" style=\"height: 5px; visibility: hidden;\"><\/div>\n<\/div>   <\/div>\n\n<\/li>\n<li id=\"eg-6-post-id-4718\" data-skin=\"resources-focusfeedback\" class=\"filterall filter-nieuws-en filter-optional eg-resources-focusfeedback-wrapper eg-post-id-4718\" data-date=\"1705391254\">\n    <div class=\"esg-media-cover-wrapper\">\n<a href=\"https:\/\/www.focusfeedback.nl\/en\/revolutionize-your-customer-feedback-with-automatic-classification\/\" target=\"_self\"><div class=\"esg-entry-media\"><img decoding=\"async\" src=\"https:\/\/www.focusfeedback.nl\/wp-content\/uploads\/2024\/01\/Albert-AI-automatisch-feedback-classificeren-1.png\" data-no-lazy=\"1\" alt=\"Albert AI - automatisch feedback classificeren\" width=\"1645\" height=\"1379\"><\/div>\n\n<\/a>                <div class=\"esg-overlay esg-transition eg-resources-focusfeedback-container\" data-transition=\"esg-none\"><\/div>\n\n<div class=\"esg-entry-content eg-resources-focusfeedback-content\">\n\t\t\t\t<div class=\"esg-content eg-post-4718 eg-resources-focusfeedback-element-32\">Nieuws<\/div>\n\t\t\t\t<div class=\"esg-content eg-post-4718 eg-resources-focusfeedback-element-0-a\"><a class=\"eg-resources-focusfeedback-element-0 eg-post-4718\" href=\"https:\/\/www.focusfeedback.nl\/en\/revolutionize-your-customer-feedback-with-automatic-classification\/\" target=\"_self\">Revolution in the world of customer feedback<\/a><\/div>\n              <div class=\"esg-content eg-resources-focusfeedback-element-3 esg-none esg-clear\" style=\"height: 5px; visibility: hidden;\"><\/div>\n              <div class=\"esg-content eg-resources-focusfeedback-element-5 esg-none esg-clear\" style=\"height: 5px; visibility: hidden;\"><\/div>\n\t\t\t\t<div class=\"esg-content eg-post-4718 eg-resources-focusfeedback-element-6\"><span style=\"display: block;overflow: hidden; height: 110px; max-height: 110px\">Meet Albert AI, our innovative Artificial Intelligence solution that changes feedback processing.<\/span><\/div>\n              <div class=\"esg-content eg-resources-focusfeedback-element-7 esg-none esg-clear\" style=\"height: 5px; visibility: hidden;\"><\/div>\n<\/div>   <\/div>\n\n<\/li>\n<li id=\"eg-6-post-id-4661\" data-skin=\"resources-focusfeedback\" class=\"filterall filter-story filter-optional eg-resources-focusfeedback-wrapper eg-post-id-4661\" data-date=\"1704787246\">\n    <div class=\"esg-media-cover-wrapper\">\n<a href=\"https:\/\/www.focusfeedback.nl\/en\/feedback-as-a-compass-stebrus-path-to-customer-satisfaction\/\" target=\"_self\"><div class=\"esg-entry-media\"><img decoding=\"async\" src=\"https:\/\/www.focusfeedback.nl\/wp-content\/uploads\/2024\/01\/Focus-Feedback-x-Stebru.png\" data-no-lazy=\"1\" alt=\"Focus Feedback x Stebru\" width=\"2233\" height=\"1872\"><\/div>\n\n<\/a>                <div class=\"esg-overlay esg-transition eg-resources-focusfeedback-container\" data-transition=\"esg-none\"><\/div>\n\n<div class=\"esg-entry-content eg-resources-focusfeedback-content\">\n\t\t\t\t<div class=\"esg-content eg-post-4661 eg-resources-focusfeedback-element-32\">Story<\/div>\n\t\t\t\t<div class=\"esg-content eg-post-4661 eg-resources-focusfeedback-element-0-a\"><a class=\"eg-resources-focusfeedback-element-0 eg-post-4661\" href=\"https:\/\/www.focusfeedback.nl\/en\/feedback-as-a-compass-stebrus-path-to-customer-satisfaction\/\" target=\"_self\">Feedback as a compass: Stebru's path to Customer Satisfaction<\/a><\/div>\n              <div class=\"esg-content eg-resources-focusfeedback-element-3 esg-none esg-clear\" style=\"height: 5px; visibility: hidden;\"><\/div>\n              <div class=\"esg-content eg-resources-focusfeedback-element-5 esg-none esg-clear\" style=\"height: 5px; visibility: hidden;\"><\/div>\n\t\t\t\t<div class=\"esg-content eg-post-4661 eg-resources-focusfeedback-element-6\"><span style=\"display: block;overflow: hidden; height: 110px; max-height: 110px\">Ffedback is worth its weight in gold,\" says Vivian de Zwart of Stebru. Discover how she turns feedback insights into action.<\/span><\/div>\n              <div class=\"esg-content eg-resources-focusfeedback-element-7 esg-none esg-clear\" style=\"height: 5px; visibility: hidden;\"><\/div>\n<\/div>   <\/div>\n\n<\/li>\n<li id=\"eg-6-post-id-4658\" data-skin=\"resources-focusfeedback\" class=\"filterall filter-story filter-optional eg-resources-focusfeedback-wrapper eg-post-id-4658\" data-date=\"1704710044\">\n    <div class=\"esg-media-cover-wrapper\">\n<a href=\"https:\/\/www.focusfeedback.nl\/en\/an-in-depth-look-at-feedback-at-de-nederlandse-zorg-bemiddelaar\/\" target=\"_self\"><div class=\"esg-entry-media\"><img decoding=\"async\" src=\"https:\/\/www.focusfeedback.nl\/wp-content\/uploads\/2024\/01\/Focus-Feedback-x-DNZB.png\" data-no-lazy=\"1\" alt=\"Focus Feedback x DNZB\" width=\"2115\" height=\"1773\"><\/div>\n\n<\/a>                <div class=\"esg-overlay esg-transition eg-resources-focusfeedback-container\" data-transition=\"esg-none\"><\/div>\n\n<div class=\"esg-entry-content eg-resources-focusfeedback-content\">\n\t\t\t\t<div class=\"esg-content eg-post-4658 eg-resources-focusfeedback-element-32\">Story<\/div>\n\t\t\t\t<div class=\"esg-content eg-post-4658 eg-resources-focusfeedback-element-0-a\"><a class=\"eg-resources-focusfeedback-element-0 eg-post-4658\" href=\"https:\/\/www.focusfeedback.nl\/en\/an-in-depth-look-at-feedback-at-de-nederlandse-zorg-bemiddelaar\/\" target=\"_self\">An in-depth look at feedback at \u2018De Nederlandse Zorg Bemiddelaar\u2019<\/a><\/div>\n              <div class=\"esg-content eg-resources-focusfeedback-element-3 esg-none esg-clear\" style=\"height: 5px; visibility: hidden;\"><\/div>\n              <div class=\"esg-content eg-resources-focusfeedback-element-5 esg-none esg-clear\" style=\"height: 5px; visibility: hidden;\"><\/div>\n\t\t\t\t<div class=\"esg-content eg-post-4658 eg-resources-focusfeedback-element-6\"><span style=\"display: block;overflow: hidden; height: 110px; max-height: 110px\">\u201cFeedback is a gift. It shows us where we stand as an organization and how we can improve our policy,\u201d says Robin from De Nederlandse Zorg Bemiddelaar<\/span><\/div>\n              <div class=\"esg-content eg-resources-focusfeedback-element-7 esg-none esg-clear\" style=\"height: 5px; visibility: hidden;\"><\/div>\n<\/div>   <\/div>\n\n<\/li>\n<li id=\"eg-6-post-id-4306\" data-skin=\"resources-focusfeedback\" class=\"filterall filter-nieuws-en filter-optional eg-resources-focusfeedback-wrapper eg-post-id-4306\" data-date=\"1698657751\">\n    <div class=\"esg-media-cover-wrapper\">\n<a href=\"https:\/\/www.focusfeedback.nl\/en\/automatic-feedback-classification-without-training\/\" target=\"_self\"><div class=\"esg-entry-media\"><img decoding=\"async\" src=\"https:\/\/www.focusfeedback.nl\/wp-content\/uploads\/2023\/10\/AI-zonder-training.png\" data-no-lazy=\"1\" alt=\"AI zonder training\" width=\"940\" height=\"788\"><\/div>\n\n<\/a>                <div class=\"esg-overlay esg-transition eg-resources-focusfeedback-container\" data-transition=\"esg-none\"><\/div>\n\n<div class=\"esg-entry-content eg-resources-focusfeedback-content\">\n\t\t\t\t<div class=\"esg-content eg-post-4306 eg-resources-focusfeedback-element-32\">Nieuws<\/div>\n\t\t\t\t<div class=\"esg-content eg-post-4306 eg-resources-focusfeedback-element-0-a\"><a class=\"eg-resources-focusfeedback-element-0 eg-post-4306\" href=\"https:\/\/www.focusfeedback.nl\/en\/automatic-feedback-classification-without-training\/\" target=\"_self\">Automatic feedback classification without training<\/a><\/div>\n              <div class=\"esg-content eg-resources-focusfeedback-element-3 esg-none esg-clear\" style=\"height: 5px; visibility: hidden;\"><\/div>\n              <div class=\"esg-content eg-resources-focusfeedback-element-5 esg-none esg-clear\" style=\"height: 5px; visibility: hidden;\"><\/div>\n\t\t\t\t<div class=\"esg-content eg-post-4306 eg-resources-focusfeedback-element-6\"><span style=\"display: block;overflow: hidden; height: 110px; max-height: 110px\">Albert does not need to be trained with personal customer data and is ready for immediate feedback classification.<\/span><\/div>\n              <div class=\"esg-content eg-resources-focusfeedback-element-7 esg-none esg-clear\" style=\"height: 5px; visibility: hidden;\"><\/div>\n<\/div>   <\/div>\n\n<\/li>\n<li id=\"eg-6-post-id-4315\" data-skin=\"resources-focusfeedback\" class=\"filterall filter-nieuws-en filter-optional eg-resources-focusfeedback-wrapper eg-post-id-4315\" data-date=\"1697547159\">\n    <div class=\"esg-media-cover-wrapper\">\n<a href=\"https:\/\/www.focusfeedback.nl\/en\/optimal-security-in-feedback-classification-with-albert-ai\/\" target=\"_self\"><div class=\"esg-entry-media\"><img decoding=\"async\" src=\"https:\/\/www.focusfeedback.nl\/wp-content\/uploads\/2023\/10\/Albert-AI-onmiddelijke-classificatie-zonder-training.png\" data-no-lazy=\"1\" alt=\"Albert AI onmiddelijke classificatie zonder training\" width=\"940\" height=\"788\"><\/div>\n\n<\/a>                <div class=\"esg-overlay esg-transition eg-resources-focusfeedback-container\" data-transition=\"esg-none\"><\/div>\n\n<div class=\"esg-entry-content eg-resources-focusfeedback-content\">\n\t\t\t\t<div class=\"esg-content eg-post-4315 eg-resources-focusfeedback-element-32\">Nieuws<\/div>\n\t\t\t\t<div class=\"esg-content eg-post-4315 eg-resources-focusfeedback-element-0-a\"><a class=\"eg-resources-focusfeedback-element-0 eg-post-4315\" href=\"https:\/\/www.focusfeedback.nl\/en\/optimal-security-in-feedback-classification-with-albert-ai\/\" target=\"_self\">Optimal security in feedback classification with Albert AI<\/a><\/div>\n              <div class=\"esg-content eg-resources-focusfeedback-element-3 esg-none esg-clear\" style=\"height: 5px; visibility: hidden;\"><\/div>\n              <div class=\"esg-content eg-resources-focusfeedback-element-5 esg-none esg-clear\" style=\"height: 5px; visibility: hidden;\"><\/div>\n\t\t\t\t<div class=\"esg-content eg-post-4315 eg-resources-focusfeedback-element-6\"><span style=\"display: block;overflow: hidden; height: 110px; max-height: 110px\">Working with Albert AI? You can fully trust that we will take the utmost care of all confidential information.<\/span><\/div>\n              <div class=\"esg-content eg-resources-focusfeedback-element-7 esg-none esg-clear\" style=\"height: 5px; visibility: hidden;\"><\/div>\n<\/div>   <\/div>\n\n<\/li>\n<li id=\"eg-6-post-id-4276\" data-skin=\"resources-focusfeedback\" class=\"filterall filter-blog filter-nieuws-en filter-optional eg-resources-focusfeedback-wrapper eg-post-id-4276\" data-date=\"1697118695\">\n    <div class=\"esg-media-cover-wrapper\">\n<a href=\"https:\/\/www.focusfeedback.nl\/en\/your-unbiased-feedback-assistant\/\" target=\"_self\"><div class=\"esg-entry-media\"><img decoding=\"async\" src=\"https:\/\/www.focusfeedback.nl\/wp-content\/uploads\/2023\/10\/Albert-AI-onbevooroordeelde-inzichten.png\" data-no-lazy=\"1\" alt=\"Albert AI onbevooroordeelde inzichten\" width=\"940\" height=\"788\"><\/div>\n\n<\/a>                <div class=\"esg-overlay esg-transition eg-resources-focusfeedback-container\" data-transition=\"esg-none\"><\/div>\n\n<div class=\"esg-entry-content eg-resources-focusfeedback-content\">\n\t\t\t\t<div class=\"esg-content eg-post-4276 eg-resources-focusfeedback-element-32\">Blog, Nieuws<\/div>\n\t\t\t\t<div class=\"esg-content eg-post-4276 eg-resources-focusfeedback-element-0-a\"><a class=\"eg-resources-focusfeedback-element-0 eg-post-4276\" href=\"https:\/\/www.focusfeedback.nl\/en\/your-unbiased-feedback-assistant\/\" target=\"_self\">Albert AI: Your unbiased feedback assistant<\/a><\/div>\n              <div class=\"esg-content eg-resources-focusfeedback-element-3 esg-none esg-clear\" style=\"height: 5px; visibility: hidden;\"><\/div>\n              <div class=\"esg-content eg-resources-focusfeedback-element-5 esg-none esg-clear\" style=\"height: 5px; visibility: hidden;\"><\/div>\n\t\t\t\t<div class=\"esg-content eg-post-4276 eg-resources-focusfeedback-element-6\"><span style=\"display: block;overflow: hidden; height: 110px; max-height: 110px\">Do you know the feeling? When your mood affects how you work and interpret feedback.  This is no longer necessary because of Albert AI.<\/span><\/div>\n              <div class=\"esg-content eg-resources-focusfeedback-element-7 esg-none esg-clear\" style=\"height: 5px; visibility: hidden;\"><\/div>\n<\/div>   <\/div>\n\n<\/li>\n<li id=\"eg-6-post-id-4252\" data-skin=\"resources-focusfeedback\" class=\"filterall filter-blog filter-nieuws-en filter-optional eg-resources-focusfeedback-wrapper eg-post-id-4252\" data-date=\"1696331786\">\n    <div class=\"esg-media-cover-wrapper\">\n<a href=\"https:\/\/www.focusfeedback.nl\/en\/classification-in-every-language\/\" target=\"_self\"><div class=\"esg-entry-media\"><img decoding=\"async\" src=\"https:\/\/www.focusfeedback.nl\/wp-content\/uploads\/2023\/10\/Albert-AI-spreekt-elke-taal.png\" data-no-lazy=\"1\" alt=\"Albert AI spreekt elke taal\" width=\"940\" height=\"788\"><\/div>\n\n<\/a>                <div class=\"esg-overlay esg-transition eg-resources-focusfeedback-container\" data-transition=\"esg-none\"><\/div>\n\n<div class=\"esg-entry-content eg-resources-focusfeedback-content\">\n\t\t\t\t<div class=\"esg-content eg-post-4252 eg-resources-focusfeedback-element-32\">Blog, Nieuws<\/div>\n\t\t\t\t<div class=\"esg-content eg-post-4252 eg-resources-focusfeedback-element-0-a\"><a class=\"eg-resources-focusfeedback-element-0 eg-post-4252\" href=\"https:\/\/www.focusfeedback.nl\/en\/classification-in-every-language\/\" target=\"_self\">Albert AI: classification in every language<\/a><\/div>\n              <div class=\"esg-content eg-resources-focusfeedback-element-3 esg-none esg-clear\" style=\"height: 5px; visibility: hidden;\"><\/div>\n              <div class=\"esg-content eg-resources-focusfeedback-element-5 esg-none esg-clear\" style=\"height: 5px; visibility: hidden;\"><\/div>\n\t\t\t\t<div class=\"esg-content eg-post-4252 eg-resources-focusfeedback-element-6\"><span style=\"display: block;overflow: hidden; height: 110px; max-height: 110px\">Looking for a way to navigate written feedback in an instant? Meet Albert AI: your solution for instant insights.<\/span><\/div>\n              <div class=\"esg-content eg-resources-focusfeedback-element-7 esg-none esg-clear\" style=\"height: 5px; visibility: hidden;\"><\/div>\n<\/div>   <\/div>\n\n<\/li>\n<li id=\"eg-6-post-id-4206\" data-skin=\"resources-focusfeedback\" class=\"filterall filter-nieuws-en filter-optional eg-resources-focusfeedback-wrapper eg-post-id-4206\" data-date=\"1695881088\">\n    <div class=\"esg-media-cover-wrapper\">\n<a href=\"https:\/\/www.focusfeedback.nl\/en\/lightning-fast-feedback-analysis\/\" target=\"_self\"><div class=\"esg-entry-media\"><img decoding=\"async\" src=\"https:\/\/www.focusfeedback.nl\/wp-content\/uploads\/2023\/09\/super-fast-insights-with-Albert.png\" data-no-lazy=\"1\" alt=\"super fast insights with Albert\" width=\"940\" height=\"788\"><\/div>\n\n<\/a>                <div class=\"esg-overlay esg-transition eg-resources-focusfeedback-container\" data-transition=\"esg-none\"><\/div>\n\n<div class=\"esg-entry-content eg-resources-focusfeedback-content\">\n\t\t\t\t<div class=\"esg-content eg-post-4206 eg-resources-focusfeedback-element-32\">Nieuws<\/div>\n\t\t\t\t<div class=\"esg-content eg-post-4206 eg-resources-focusfeedback-element-0-a\"><a class=\"eg-resources-focusfeedback-element-0 eg-post-4206\" href=\"https:\/\/www.focusfeedback.nl\/en\/lightning-fast-feedback-analysis\/\" target=\"_self\">Lightning-fast feedback analysis with Albert AI<\/a><\/div>\n              <div class=\"esg-content eg-resources-focusfeedback-element-3 esg-none esg-clear\" style=\"height: 5px; visibility: hidden;\"><\/div>\n              <div class=\"esg-content eg-resources-focusfeedback-element-5 esg-none esg-clear\" style=\"height: 5px; visibility: hidden;\"><\/div>\n\t\t\t\t<div class=\"esg-content eg-post-4206 eg-resources-focusfeedback-element-6\"><span style=\"display: block;overflow: hidden; height: 110px; max-height: 110px\">Looking for a way to navigate written feedback in an instant? Meet Albert AI: your solution for instant insights.<\/span><\/div>\n              <div class=\"esg-content eg-resources-focusfeedback-element-7 esg-none esg-clear\" style=\"height: 5px; visibility: hidden;\"><\/div>\n<\/div>   <\/div>\n\n<\/li>\n<li id=\"eg-6-post-id-4193\" data-skin=\"resources-focusfeedback\" class=\"filterall filter-blog filter-optional filter-optioneel eg-resources-focusfeedback-wrapper eg-post-id-4193\" data-date=\"1695727793\">\n    <div class=\"esg-media-cover-wrapper\">\n<a href=\"https:\/\/www.focusfeedback.nl\/en\/meet-your-feedback-assistant\/\" target=\"_self\"><div class=\"esg-entry-media\"><img decoding=\"async\" src=\"https:\/\/www.focusfeedback.nl\/wp-content\/uploads\/2023\/09\/Working-day-and-night.png\" data-no-lazy=\"1\" alt=\"Working day and night\" width=\"940\" height=\"788\"><\/div>\n\n<\/a>                <div class=\"esg-overlay esg-transition eg-resources-focusfeedback-container\" data-transition=\"esg-none\"><\/div>\n\n<div class=\"esg-entry-content eg-resources-focusfeedback-content\">\n\t\t\t\t<div class=\"esg-content eg-post-4193 eg-resources-focusfeedback-element-32\">Blog<\/div>\n\t\t\t\t<div class=\"esg-content eg-post-4193 eg-resources-focusfeedback-element-0-a\"><a class=\"eg-resources-focusfeedback-element-0 eg-post-4193\" href=\"https:\/\/www.focusfeedback.nl\/en\/meet-your-feedback-assistant\/\" target=\"_self\">Meet your 24\/7 feedback assistant<\/a><\/div>\n              <div class=\"esg-content eg-resources-focusfeedback-element-3 esg-none esg-clear\" style=\"height: 5px; visibility: hidden;\"><\/div>\n              <div class=\"esg-content eg-resources-focusfeedback-element-5 esg-none esg-clear\" style=\"height: 5px; visibility: hidden;\"><\/div>\n\t\t\t\t<div class=\"esg-content eg-post-4193 eg-resources-focusfeedback-element-6\"><span style=\"display: block;overflow: hidden; height: 110px; max-height: 110px\">Feedback never stops. Customers don't wait; they share their feedback 24\/7. Can you keep up with that pace?<\/span><\/div>\n              <div class=\"esg-content eg-resources-focusfeedback-element-7 esg-none esg-clear\" style=\"height: 5px; visibility: hidden;\"><\/div>\n<\/div>   <\/div>\n\n<\/li>\n<li id=\"eg-6-post-id-3971\" data-skin=\"resources-focusfeedback\" class=\"filterall filter-blog filter-optional filter-optioneel eg-resources-focusfeedback-wrapper eg-post-id-3971\" data-date=\"1691391653\">\n    <div class=\"esg-media-cover-wrapper\">\n<a href=\"https:\/\/www.focusfeedback.nl\/en\/csr-ongoing-process\/\" target=\"_self\"><div class=\"esg-entry-media\"><img decoding=\"async\" src=\"https:\/\/www.focusfeedback.nl\/wp-content\/uploads\/2023\/07\/1.2-website.png\" data-no-lazy=\"1\" alt=\"Waarom Net Promoter Score een doorlopend proces is\" width=\"940\" height=\"788\"><\/div>\n\n<\/a>                <div class=\"esg-overlay esg-transition eg-resources-focusfeedback-container\" data-transition=\"esg-none\"><\/div>\n\n<div class=\"esg-entry-content eg-resources-focusfeedback-content\">\n\t\t\t\t<div class=\"esg-content eg-post-3971 eg-resources-focusfeedback-element-32\">Blog<\/div>\n\t\t\t\t<div class=\"esg-content eg-post-3971 eg-resources-focusfeedback-element-0-a\"><a class=\"eg-resources-focusfeedback-element-0 eg-post-3971\" href=\"https:\/\/www.focusfeedback.nl\/en\/csr-ongoing-process\/\" target=\"_self\">Why customer satisfaction research is an ongoing process<\/a><\/div>\n              <div class=\"esg-content eg-resources-focusfeedback-element-3 esg-none esg-clear\" style=\"height: 5px; visibility: hidden;\"><\/div>\n              <div class=\"esg-content eg-resources-focusfeedback-element-5 esg-none esg-clear\" style=\"height: 5px; visibility: hidden;\"><\/div>\n\t\t\t\t<div class=\"esg-content eg-post-3971 eg-resources-focusfeedback-element-6\"><span style=\"display: block;overflow: hidden; height: 110px; max-height: 110px\">Collecting feedback is an ongoing process that requires constant attention and monitoring. Customer needs are dynamic.<\/span><\/div>\n              <div class=\"esg-content eg-resources-focusfeedback-element-7 esg-none esg-clear\" style=\"height: 5px; visibility: hidden;\"><\/div>\n<\/div>   <\/div>\n\n<\/li>\n<li id=\"eg-6-post-id-3929\" data-skin=\"resources-focusfeedback\" class=\"filterall filter-blog filter-optional filter-optioneel eg-resources-focusfeedback-wrapper eg-post-id-3929\" data-date=\"1690182043\">\n    <div class=\"esg-media-cover-wrapper\">\n<a href=\"https:\/\/www.focusfeedback.nl\/en\/narrowcasting-strengthening-with-internal-engagement\/\" target=\"_self\"><div class=\"esg-entry-media\"><img decoding=\"async\" src=\"https:\/\/www.focusfeedback.nl\/wp-content\/uploads\/2023\/07\/3.1-Website-Narrowcasting.jpg\" data-no-lazy=\"1\" alt=\"Narrowcasting\" width=\"1898\" height=\"935\"><\/div>\n\n<\/a>                <div class=\"esg-overlay esg-transition eg-resources-focusfeedback-container\" data-transition=\"esg-none\"><\/div>\n\n<div class=\"esg-entry-content eg-resources-focusfeedback-content\">\n\t\t\t\t<div class=\"esg-content eg-post-3929 eg-resources-focusfeedback-element-32\">Blog<\/div>\n\t\t\t\t<div class=\"esg-content eg-post-3929 eg-resources-focusfeedback-element-0-a\"><a class=\"eg-resources-focusfeedback-element-0 eg-post-3929\" href=\"https:\/\/www.focusfeedback.nl\/en\/narrowcasting-strengthening-with-internal-engagement\/\" target=\"_self\">Narrowcasting: strengthening customer satisfaction with internal engagement!<\/a><\/div>\n              <div class=\"esg-content eg-resources-focusfeedback-element-3 esg-none esg-clear\" style=\"height: 5px; visibility: hidden;\"><\/div>\n              <div class=\"esg-content eg-resources-focusfeedback-element-5 esg-none esg-clear\" style=\"height: 5px; visibility: hidden;\"><\/div>\n\t\t\t\t<div class=\"esg-content eg-post-3929 eg-resources-focusfeedback-element-6\"><span style=\"display: block;overflow: hidden; height: 110px; max-height: 110px\">We offer you some tools to increase employees' internal engagement. Work together to strengthen customer loyalty and enthusiams.<\/span><\/div>\n              <div class=\"esg-content eg-resources-focusfeedback-element-7 esg-none esg-clear\" style=\"height: 5px; visibility: hidden;\"><\/div>\n<\/div>   <\/div>\n\n<\/li>\n<li id=\"eg-6-post-id-3923\" data-skin=\"resources-focusfeedback\" class=\"filterall filter-blog filter-optional filter-optioneel eg-resources-focusfeedback-wrapper eg-post-id-3923\" data-date=\"1689577258\">\n    <div class=\"esg-media-cover-wrapper\">\n<a href=\"https:\/\/www.focusfeedback.nl\/en\/a-team-of-engaged-ambassadors\/\" target=\"_self\"><div class=\"esg-entry-media\"><img decoding=\"async\" src=\"https:\/\/www.focusfeedback.nl\/wp-content\/uploads\/2023\/07\/2.1-Website-betrokken-ambassadeurs.png\" data-no-lazy=\"1\" alt=\"Een team van betrokken ambassadeurs\" width=\"940\" height=\"788\"><\/div>\n\n<\/a>                <div class=\"esg-overlay esg-transition eg-resources-focusfeedback-container\" data-transition=\"esg-none\"><\/div>\n\n<div class=\"esg-entry-content eg-resources-focusfeedback-content\">\n\t\t\t\t<div class=\"esg-content eg-post-3923 eg-resources-focusfeedback-element-32\">Blog<\/div>\n\t\t\t\t<div class=\"esg-content eg-post-3923 eg-resources-focusfeedback-element-0-a\"><a class=\"eg-resources-focusfeedback-element-0 eg-post-3923\" href=\"https:\/\/www.focusfeedback.nl\/en\/a-team-of-engaged-ambassadors\/\" target=\"_self\">How to create a team of engaged ambassadors!<\/a><\/div>\n              <div class=\"esg-content eg-resources-focusfeedback-element-3 esg-none esg-clear\" style=\"height: 5px; visibility: hidden;\"><\/div>\n              <div class=\"esg-content eg-resources-focusfeedback-element-5 esg-none esg-clear\" style=\"height: 5px; visibility: hidden;\"><\/div>\n\t\t\t\t<div class=\"esg-content eg-post-3923 eg-resources-focusfeedback-element-6\"><span style=\"display: block;overflow: hidden; height: 110px; max-height: 110px\">We offer you some tools to increase employees' internal engagement. Work together to strengthen customer loyalty and enthusiams.<\/span><\/div>\n              <div class=\"esg-content eg-resources-focusfeedback-element-7 esg-none esg-clear\" style=\"height: 5px; visibility: hidden;\"><\/div>\n<\/div>   <\/div>\n\n<\/li>\n<li id=\"eg-6-post-id-3915\" data-skin=\"resources-focusfeedback\" class=\"filterall filter-blog filter-optional filter-optioneel eg-resources-focusfeedback-wrapper eg-post-id-3915\" data-date=\"1688970463\">\n    <div class=\"esg-media-cover-wrapper\">\n<a href=\"https:\/\/www.focusfeedback.nl\/en\/importance-of-internal-engagement\/\" target=\"_self\"><div class=\"esg-entry-media\"><img decoding=\"async\" src=\"https:\/\/www.focusfeedback.nl\/wp-content\/uploads\/2023\/07\/1.1-Website-Interne-betrokkenheid.png\" data-no-lazy=\"1\" alt=\"Interne betrokkenheid bij NPS\" width=\"940\" height=\"788\"><\/div>\n\n<\/a>                <div class=\"esg-overlay esg-transition eg-resources-focusfeedback-container\" data-transition=\"esg-none\"><\/div>\n\n<div class=\"esg-entry-content eg-resources-focusfeedback-content\">\n\t\t\t\t<div class=\"esg-content eg-post-3915 eg-resources-focusfeedback-element-32\">Blog<\/div>\n\t\t\t\t<div class=\"esg-content eg-post-3915 eg-resources-focusfeedback-element-0-a\"><a class=\"eg-resources-focusfeedback-element-0 eg-post-3915\" href=\"https:\/\/www.focusfeedback.nl\/en\/importance-of-internal-engagement\/\" target=\"_self\">Internal engagement in customer satisfaction research<\/a><\/div>\n              <div class=\"esg-content eg-resources-focusfeedback-element-3 esg-none esg-clear\" style=\"height: 5px; visibility: hidden;\"><\/div>\n              <div class=\"esg-content eg-resources-focusfeedback-element-5 esg-none esg-clear\" style=\"height: 5px; visibility: hidden;\"><\/div>\n\t\t\t\t<div class=\"esg-content eg-post-3915 eg-resources-focusfeedback-element-6\"><span style=\"display: block;overflow: hidden; height: 110px; max-height: 110px\">How does internal engagement foster a culture where every employee feels accountable for delivering exceptional customer experiences?<\/span><\/div>\n              <div class=\"esg-content eg-resources-focusfeedback-element-7 esg-none esg-clear\" style=\"height: 5px; visibility: hidden;\"><\/div>\n<\/div>   <\/div>\n\n<\/li>\n<li id=\"eg-6-post-id-3824\" data-skin=\"resources-focusfeedback\" class=\"filterall filter-blog filter-optional filter-optioneel eg-resources-focusfeedback-wrapper eg-post-id-3824\" data-date=\"1687763603\">\n    <div class=\"esg-media-cover-wrapper\">\n<a href=\"https:\/\/www.focusfeedback.nl\/en\/positive-feedback\/\" target=\"_self\"><div class=\"esg-entry-media\"><img decoding=\"async\" src=\"https:\/\/www.focusfeedback.nl\/wp-content\/uploads\/2023\/06\/Ontwerp-zonder-titel-37.png\" data-no-lazy=\"1\" alt=\"Positieve feedback\" width=\"1080\" height=\"822\"><\/div>\n\n<\/a>                <div class=\"esg-overlay esg-transition eg-resources-focusfeedback-container\" data-transition=\"esg-none\"><\/div>\n\n<div class=\"esg-entry-content eg-resources-focusfeedback-content\">\n\t\t\t\t<div class=\"esg-content eg-post-3824 eg-resources-focusfeedback-element-32\">Blog<\/div>\n\t\t\t\t<div class=\"esg-content eg-post-3824 eg-resources-focusfeedback-element-0-a\"><a class=\"eg-resources-focusfeedback-element-0 eg-post-3824\" href=\"https:\/\/www.focusfeedback.nl\/en\/positive-feedback\/\" target=\"_self\">Positive customer feedback: what do you do with it?<\/a><\/div>\n              <div class=\"esg-content eg-resources-focusfeedback-element-3 esg-none esg-clear\" style=\"height: 5px; visibility: hidden;\"><\/div>\n              <div class=\"esg-content eg-resources-focusfeedback-element-5 esg-none esg-clear\" style=\"height: 5px; visibility: hidden;\"><\/div>\n\t\t\t\t<div class=\"esg-content eg-post-3824 eg-resources-focusfeedback-element-6\"><span style=\"display: block;overflow: hidden; height: 110px; max-height: 110px\">A 9 or 10 from a customer. Now what? Most organizations read it and move on. While positive customer feedback is one of your most powerful growth tools. Discover...<\/span><\/div>\n              <div class=\"esg-content eg-resources-focusfeedback-element-7 esg-none esg-clear\" style=\"height: 5px; visibility: hidden;\"><\/div>\n<\/div>   <\/div>\n\n<\/li>\n<li id=\"eg-6-post-id-3808\" data-skin=\"resources-focusfeedback\" class=\"filterall filter-blog filter-optional filter-optioneel eg-resources-focusfeedback-wrapper eg-post-id-3808\" data-date=\"1687157868\">\n    <div class=\"esg-media-cover-wrapper\">\n<a href=\"https:\/\/www.focusfeedback.nl\/en\/embrace-negative-feedback\/\" target=\"_self\"><div class=\"esg-entry-media\"><img decoding=\"async\" src=\"https:\/\/www.focusfeedback.nl\/wp-content\/uploads\/2023\/05\/ALL-FEEDBACK-MATTERS-1.png\" data-no-lazy=\"1\" alt=\"Why You Should Embrace Negative Feedback\" width=\"940\" height=\"788\"><\/div>\n\n<\/a>                <div class=\"esg-overlay esg-transition eg-resources-focusfeedback-container\" data-transition=\"esg-none\"><\/div>\n\n<div class=\"esg-entry-content eg-resources-focusfeedback-content\">\n\t\t\t\t<div class=\"esg-content eg-post-3808 eg-resources-focusfeedback-element-32\">Blog<\/div>\n\t\t\t\t<div class=\"esg-content eg-post-3808 eg-resources-focusfeedback-element-0-a\"><a class=\"eg-resources-focusfeedback-element-0 eg-post-3808\" href=\"https:\/\/www.focusfeedback.nl\/en\/embrace-negative-feedback\/\" target=\"_self\">Why You Should Embrace Negative Feedback<\/a><\/div>\n              <div class=\"esg-content eg-resources-focusfeedback-element-3 esg-none esg-clear\" style=\"height: 5px; visibility: hidden;\"><\/div>\n              <div class=\"esg-content eg-resources-focusfeedback-element-5 esg-none esg-clear\" style=\"height: 5px; visibility: hidden;\"><\/div>\n\t\t\t\t<div class=\"esg-content eg-post-3808 eg-resources-focusfeedback-element-6\"><span style=\"display: block;overflow: hidden; height: 110px; max-height: 110px\">All feedback, including negative feedback, is a valuable source of information. It is the key to im-proving your products and services.<\/span><\/div>\n              <div class=\"esg-content eg-resources-focusfeedback-element-7 esg-none esg-clear\" style=\"height: 5px; visibility: hidden;\"><\/div>\n<\/div>   <\/div>\n\n<\/li>\n<li id=\"eg-6-post-id-3816\" data-skin=\"resources-focusfeedback\" class=\"filterall filter-blog filter-optional filter-optioneel eg-resources-focusfeedback-wrapper eg-post-id-3816\" data-date=\"1686642426\">\n    <div class=\"esg-media-cover-wrapper\">\n<a href=\"https:\/\/www.focusfeedback.nl\/en\/closed-loop-feedback\/\" target=\"_self\"><div class=\"esg-entry-media\"><img decoding=\"async\" src=\"https:\/\/www.focusfeedback.nl\/wp-content\/uploads\/2023\/06\/Closed-Loop-Feedback-5.png\" data-no-lazy=\"1\" alt=\"Closed Loop Feedback (5)\" width=\"940\" height=\"788\"><\/div>\n\n<\/a>                <div class=\"esg-overlay esg-transition eg-resources-focusfeedback-container\" data-transition=\"esg-none\"><\/div>\n\n<div class=\"esg-entry-content eg-resources-focusfeedback-content\">\n\t\t\t\t<div class=\"esg-content eg-post-3816 eg-resources-focusfeedback-element-32\">Blog<\/div>\n\t\t\t\t<div class=\"esg-content eg-post-3816 eg-resources-focusfeedback-element-0-a\"><a class=\"eg-resources-focusfeedback-element-0 eg-post-3816\" href=\"https:\/\/www.focusfeedback.nl\/en\/closed-loop-feedback\/\" target=\"_self\">Closed Loop Feedback<\/a><\/div>\n              <div class=\"esg-content eg-resources-focusfeedback-element-3 esg-none esg-clear\" style=\"height: 5px; visibility: hidden;\"><\/div>\n              <div class=\"esg-content eg-resources-focusfeedback-element-5 esg-none esg-clear\" style=\"height: 5px; visibility: hidden;\"><\/div>\n\t\t\t\t<div class=\"esg-content eg-post-3816 eg-resources-focusfeedback-element-6\"><span style=\"display: block;overflow: hidden; height: 110px; max-height: 110px\">Closed Loop Feedback is all about closing the loop. The explanations in written feedback are key within Closed Loop Feedback.<\/span><\/div>\n              <div class=\"esg-content eg-resources-focusfeedback-element-7 esg-none esg-clear\" style=\"height: 5px; visibility: hidden;\"><\/div>\n<\/div>   <\/div>\n\n<\/li>\n<li id=\"eg-6-post-id-3788\" data-skin=\"resources-focusfeedback\" class=\"filterall filter-nieuws-en filter-optional filter-optioneel eg-resources-focusfeedback-wrapper eg-post-id-3788\" data-date=\"1683802814\">\n    <div class=\"esg-media-cover-wrapper\">\n<a href=\"https:\/\/www.focusfeedback.nl\/en\/focus-feedback-conquers-the-world-with-feedback-solutions\/\" target=\"_self\"><div class=\"esg-entry-media\"><img decoding=\"async\" src=\"https:\/\/www.focusfeedback.nl\/wp-content\/uploads\/2023\/05\/Focus-Feedback-around-the-world-BG.png\" data-no-lazy=\"1\" alt=\"Focus Feedback around the world BG\" width=\"1080\" height=\"1080\"><\/div>\n\n<\/a>                <div class=\"esg-overlay esg-transition eg-resources-focusfeedback-container\" data-transition=\"esg-none\"><\/div>\n\n<div class=\"esg-entry-content eg-resources-focusfeedback-content\">\n\t\t\t\t<div class=\"esg-content eg-post-3788 eg-resources-focusfeedback-element-32\">Nieuws<\/div>\n\t\t\t\t<div class=\"esg-content eg-post-3788 eg-resources-focusfeedback-element-0-a\"><a class=\"eg-resources-focusfeedback-element-0 eg-post-3788\" href=\"https:\/\/www.focusfeedback.nl\/en\/focus-feedback-conquers-the-world-with-feedback-solutions\/\" target=\"_self\">Focus Feedback conquers the world with feedback solutions<\/a><\/div>\n              <div class=\"esg-content eg-resources-focusfeedback-element-3 esg-none esg-clear\" style=\"height: 5px; visibility: hidden;\"><\/div>\n              <div class=\"esg-content eg-resources-focusfeedback-element-5 esg-none esg-clear\" style=\"height: 5px; visibility: hidden;\"><\/div>\n\t\t\t\t<div class=\"esg-content eg-post-3788 eg-resources-focusfeedback-element-6\"><span style=\"display: block;overflow: hidden; height: 110px; max-height: 110px\">Big news! Focus Feedback has achieved a significant milestone by collecting feedback in 50 countries worldwide!<\/span><\/div>\n              <div class=\"esg-content eg-resources-focusfeedback-element-7 esg-none esg-clear\" style=\"height: 5px; visibility: hidden;\"><\/div>\n<\/div>   <\/div>\n\n<\/li>\n<li id=\"eg-6-post-id-3773\" data-skin=\"resources-focusfeedback\" class=\"filterall filter-nieuws-en filter-optional filter-optioneel eg-resources-focusfeedback-wrapper eg-post-id-3773\" data-date=\"1682327416\">\n    <div class=\"esg-media-cover-wrapper\">\n<a href=\"https:\/\/www.focusfeedback.nl\/en\/understand-your-customers-like-never-before\/\" target=\"_self\"><div class=\"esg-entry-media\"><img decoding=\"async\" src=\"https:\/\/www.focusfeedback.nl\/wp-content\/uploads\/2023\/04\/Customer-loyalty.png\" data-no-lazy=\"1\" alt=\"Customer loyalty\" width=\"1074\" height=\"709\"><\/div>\n\n<\/a>                <div class=\"esg-overlay esg-transition eg-resources-focusfeedback-container\" data-transition=\"esg-none\"><\/div>\n\n<div class=\"esg-entry-content eg-resources-focusfeedback-content\">\n\t\t\t\t<div class=\"esg-content eg-post-3773 eg-resources-focusfeedback-element-32\">Nieuws<\/div>\n\t\t\t\t<div class=\"esg-content eg-post-3773 eg-resources-focusfeedback-element-0-a\"><a class=\"eg-resources-focusfeedback-element-0 eg-post-3773\" href=\"https:\/\/www.focusfeedback.nl\/en\/understand-your-customers-like-never-before\/\" target=\"_self\">The power of customer satisfaction research<\/a><\/div>\n              <div class=\"esg-content eg-resources-focusfeedback-element-3 esg-none esg-clear\" style=\"height: 5px; visibility: hidden;\"><\/div>\n              <div class=\"esg-content eg-resources-focusfeedback-element-5 esg-none esg-clear\" style=\"height: 5px; visibility: hidden;\"><\/div>\n\t\t\t\t<div class=\"esg-content eg-post-3773 eg-resources-focusfeedback-element-6\"><span style=\"display: block;overflow: hidden; height: 110px; max-height: 110px\">Easily measure whether your customers are loyal and whether they would recommend you to friends, family or colleagues with our customer satisfaction measurement software<\/span><\/div>\n              <div class=\"esg-content eg-resources-focusfeedback-element-7 esg-none esg-clear\" style=\"height: 5px; visibility: hidden;\"><\/div>\n<\/div>   <\/div>\n\n<\/li>\n<li id=\"eg-6-post-id-3734\" data-skin=\"resources-focusfeedback\" class=\"filterall filter-story filter-optional eg-resources-focusfeedback-wrapper eg-post-id-3734\" data-date=\"1680773955\">\n    <div class=\"esg-media-cover-wrapper\">\n<a href=\"https:\/\/www.focusfeedback.nl\/en\/nothing-is-more-powerful-than-feedback-from-customers-themselves\/\" target=\"_self\"><div class=\"esg-entry-media\"><img decoding=\"async\" src=\"https:\/\/www.focusfeedback.nl\/wp-content\/uploads\/2019\/08\/Vormbouw_FocusFeedback.jpg\" data-no-lazy=\"1\" alt=\"\" width=\"1920\" height=\"1080\"><\/div>\n\n<\/a>                <div class=\"esg-overlay esg-transition eg-resources-focusfeedback-container\" data-transition=\"esg-none\"><\/div>\n\n<div class=\"esg-entry-content eg-resources-focusfeedback-content\">\n\t\t\t\t<div class=\"esg-content eg-post-3734 eg-resources-focusfeedback-element-32\">Story<\/div>\n\t\t\t\t<div class=\"esg-content eg-post-3734 eg-resources-focusfeedback-element-0-a\"><a class=\"eg-resources-focusfeedback-element-0 eg-post-3734\" href=\"https:\/\/www.focusfeedback.nl\/en\/nothing-is-more-powerful-than-feedback-from-customers-themselves\/\" target=\"_self\">\"Nothing is more powerful than feedback from customers themselves\"<\/a><\/div>\n              <div class=\"esg-content eg-resources-focusfeedback-element-3 esg-none esg-clear\" style=\"height: 5px; visibility: hidden;\"><\/div>\n              <div class=\"esg-content eg-resources-focusfeedback-element-5 esg-none esg-clear\" style=\"height: 5px; visibility: hidden;\"><\/div>\n\t\t\t\t<div class=\"esg-content eg-post-3734 eg-resources-focusfeedback-element-6\"><span style=\"display: block;overflow: hidden; height: 110px; max-height: 110px\">\"With Focus Feedback we have clear insight into the current state of affairs, so that we know our starting point and where we are now,\" says Juul van Schijndel...<\/span><\/div>\n              <div class=\"esg-content eg-resources-focusfeedback-element-7 esg-none esg-clear\" style=\"height: 5px; visibility: hidden;\"><\/div>\n<\/div>   <\/div>\n\n<\/li>\n<li id=\"eg-6-post-id-3430\" data-skin=\"resources-focusfeedback\" class=\"filterall filter-blog filter-news filter-optional eg-resources-focusfeedback-wrapper eg-post-id-3430\" data-date=\"1647937776\">\n    <div class=\"esg-media-cover-wrapper\">\n<a href=\"https:\/\/www.focusfeedback.nl\/en\/webinar-haal-meer-uit-je-feedback-classificeren-deep-dive-dashboards\/\" target=\"_self\"><div class=\"esg-entry-media\"><img decoding=\"async\" src=\"https:\/\/www.focusfeedback.nl\/wp-content\/uploads\/2022\/03\/Ontwerp-zonder-titel-75.png\" data-no-lazy=\"1\" alt=\"\" width=\"1000\" height=\"800\"><\/div>\n\n<\/a>                <div class=\"esg-overlay esg-transition eg-resources-focusfeedback-container\" data-transition=\"esg-none\"><\/div>\n\n<div class=\"esg-entry-content eg-resources-focusfeedback-content\">\n\t\t\t\t<div class=\"esg-content eg-post-3430 eg-resources-focusfeedback-element-32\">Blog, News<\/div>\n\t\t\t\t<div class=\"esg-content eg-post-3430 eg-resources-focusfeedback-element-0-a\"><a class=\"eg-resources-focusfeedback-element-0 eg-post-3430\" href=\"https:\/\/www.focusfeedback.nl\/en\/webinar-haal-meer-uit-je-feedback-classificeren-deep-dive-dashboards\/\" target=\"_self\">Webinar 'Haal meer uit je feedback' | Classificeren & Deep Dive Dashboards<\/a><\/div>\n              <div class=\"esg-content eg-resources-focusfeedback-element-3 esg-none esg-clear\" style=\"height: 5px; visibility: hidden;\"><\/div>\n              <div class=\"esg-content eg-resources-focusfeedback-element-5 esg-none esg-clear\" style=\"height: 5px; visibility: hidden;\"><\/div>\n\t\t\t\t<div class=\"esg-content eg-post-3430 eg-resources-focusfeedback-element-6\"><span style=\"display: block;overflow: hidden; height: 110px; max-height: 110px\">We host a free webinar in collaboration with the CX Rockstar James Dodkins!! You don\u2019t want to mis this! We help you and your organization to become even better...<\/span><\/div>\n              <div class=\"esg-content eg-resources-focusfeedback-element-7 esg-none esg-clear\" style=\"height: 5px; visibility: hidden;\"><\/div>\n<\/div>   <\/div>\n\n<\/li>\n<li id=\"eg-6-post-id-3258\" data-skin=\"resources-focusfeedback\" class=\"filterall filter-blog eg-resources-focusfeedback-wrapper eg-post-id-3258\" data-date=\"1632310945\">\n    <div class=\"esg-media-cover-wrapper\">\n<a href=\"https:\/\/www.focusfeedback.nl\/en\/the-top-10-most-common-customer-satisfaction-manipulations\/\" target=\"_self\"><div class=\"esg-entry-media\"><img decoding=\"async\" src=\"https:\/\/www.focusfeedback.nl\/wp-content\/uploads\/2021\/09\/manipulaties.jpg\" data-no-lazy=\"1\" alt=\"\" width=\"1200\" height=\"851\"><\/div>\n\n<\/a>                <div class=\"esg-overlay esg-transition eg-resources-focusfeedback-container\" data-transition=\"esg-none\"><\/div>\n\n<div class=\"esg-entry-content eg-resources-focusfeedback-content\">\n\t\t\t\t<div class=\"esg-content eg-post-3258 eg-resources-focusfeedback-element-32\">Blog<\/div>\n\t\t\t\t<div class=\"esg-content eg-post-3258 eg-resources-focusfeedback-element-0-a\"><a class=\"eg-resources-focusfeedback-element-0 eg-post-3258\" href=\"https:\/\/www.focusfeedback.nl\/en\/the-top-10-most-common-customer-satisfaction-manipulations\/\" target=\"_self\">The top 10 most common customer satisfaction manipulations<\/a><\/div>\n              <div class=\"esg-content eg-resources-focusfeedback-element-3 esg-none esg-clear\" style=\"height: 5px; visibility: hidden;\"><\/div>\n              <div class=\"esg-content eg-resources-focusfeedback-element-5 esg-none esg-clear\" style=\"height: 5px; visibility: hidden;\"><\/div>\n\t\t\t\t<div class=\"esg-content eg-post-3258 eg-resources-focusfeedback-element-6\"><span style=\"display: block;overflow: hidden; height: 110px; max-height: 110px\">Unfortunately, we still come across it: customer satisfaction manipulations. That's a fancy name. But what does it mean?<\/span><\/div>\n              <div class=\"esg-content eg-resources-focusfeedback-element-7 esg-none esg-clear\" style=\"height: 5px; visibility: hidden;\"><\/div>\n<\/div>   <\/div>\n\n<\/li>\n<li id=\"eg-6-post-id-3248\" data-skin=\"resources-focusfeedback\" class=\"filterall filter-blog filter-optional eg-resources-focusfeedback-wrapper eg-post-id-3248\" data-date=\"1632310527\">\n    <div class=\"esg-media-cover-wrapper\">\n<a href=\"https:\/\/www.focusfeedback.nl\/en\/5-tips-to-reward-employees-for-working-on-customer-satisfaction\/\" target=\"_self\"><div class=\"esg-entry-media\"><img decoding=\"async\" src=\"https:\/\/www.focusfeedback.nl\/wp-content\/uploads\/2021\/09\/belonen.jpg\" data-no-lazy=\"1\" alt=\"\" width=\"1200\" height=\"851\"><\/div>\n\n<\/a>                <div class=\"esg-overlay esg-transition eg-resources-focusfeedback-container\" data-transition=\"esg-none\"><\/div>\n\n<div class=\"esg-entry-content eg-resources-focusfeedback-content\">\n\t\t\t\t<div class=\"esg-content eg-post-3248 eg-resources-focusfeedback-element-32\">Blog<\/div>\n\t\t\t\t<div class=\"esg-content eg-post-3248 eg-resources-focusfeedback-element-0-a\"><a class=\"eg-resources-focusfeedback-element-0 eg-post-3248\" href=\"https:\/\/www.focusfeedback.nl\/en\/5-tips-to-reward-employees-for-working-on-customer-satisfaction\/\" target=\"_self\">5 tips to reward employees for working on customer satisfaction<\/a><\/div>\n              <div class=\"esg-content eg-resources-focusfeedback-element-3 esg-none esg-clear\" style=\"height: 5px; visibility: hidden;\"><\/div>\n              <div class=\"esg-content eg-resources-focusfeedback-element-5 esg-none esg-clear\" style=\"height: 5px; visibility: hidden;\"><\/div>\n\t\t\t\t<div class=\"esg-content eg-post-3248 eg-resources-focusfeedback-element-6\"><span style=\"display: block;overflow: hidden; height: 110px; max-height: 110px\">We have previously taken the position that bonuses are \u2018not the way to go\u2019. But, when you do want to reward your employees for customer satisfaction tasks, how do...<\/span><\/div>\n              <div class=\"esg-content eg-resources-focusfeedback-element-7 esg-none esg-clear\" style=\"height: 5px; visibility: hidden;\"><\/div>\n<\/div>   <\/div>\n\n<\/li>\n<li id=\"eg-6-post-id-3241\" data-skin=\"resources-focusfeedback\" class=\"filterall filter-blog eg-resources-focusfeedback-wrapper eg-post-id-3241\" data-date=\"1632309853\">\n    <div class=\"esg-media-cover-wrapper\">\n<a href=\"https:\/\/www.focusfeedback.nl\/en\/cx-stories-from-our-own-experiences-the-grumpy-chef\/\" target=\"_self\"><div class=\"esg-entry-media\"><img decoding=\"async\" src=\"https:\/\/www.focusfeedback.nl\/wp-content\/uploads\/2021\/09\/chefkok.jpg\" data-no-lazy=\"1\" alt=\"\" width=\"1200\" height=\"852\"><\/div>\n\n<\/a>                <div class=\"esg-overlay esg-transition eg-resources-focusfeedback-container\" data-transition=\"esg-none\"><\/div>\n\n<div class=\"esg-entry-content eg-resources-focusfeedback-content\">\n\t\t\t\t<div class=\"esg-content eg-post-3241 eg-resources-focusfeedback-element-32\">Blog<\/div>\n\t\t\t\t<div class=\"esg-content eg-post-3241 eg-resources-focusfeedback-element-0-a\"><a class=\"eg-resources-focusfeedback-element-0 eg-post-3241\" href=\"https:\/\/www.focusfeedback.nl\/en\/cx-stories-from-our-own-experiences-the-grumpy-chef\/\" target=\"_self\">CX Stories from our own experiences: the grumpy chef<\/a><\/div>\n              <div class=\"esg-content eg-resources-focusfeedback-element-3 esg-none esg-clear\" style=\"height: 5px; visibility: hidden;\"><\/div>\n              <div class=\"esg-content eg-resources-focusfeedback-element-5 esg-none esg-clear\" style=\"height: 5px; visibility: hidden;\"><\/div>\n\t\t\t\t<div class=\"esg-content eg-post-3241 eg-resources-focusfeedback-element-6\"><span style=\"display: block;overflow: hidden; height: 110px; max-height: 110px\">As you may already know, Focus Feedback originated from a background in the international hotel industry. Catering-related examples are regularly presented for inspiration. The inspirational stories are too good...<\/span><\/div>\n              <div class=\"esg-content eg-resources-focusfeedback-element-7 esg-none esg-clear\" style=\"height: 5px; visibility: hidden;\"><\/div>\n<\/div>   <\/div>\n\n<\/li>\n<li id=\"eg-6-post-id-3229\" data-skin=\"resources-focusfeedback\" class=\"filterall filter-blog eg-resources-focusfeedback-wrapper eg-post-id-3229\" data-date=\"1632303521\">\n    <div class=\"esg-media-cover-wrapper\">\n<a href=\"https:\/\/www.focusfeedback.nl\/en\/5-reasons-why-bonuses-are-harmful-to-your-customer-satisfaction\/\" target=\"_self\"><div class=\"esg-entry-media\"><img decoding=\"async\" src=\"https:\/\/www.focusfeedback.nl\/wp-content\/uploads\/2021\/09\/5-reden-klanttevredenheid.jpeg\" data-no-lazy=\"1\" alt=\"\" width=\"590\" height=\"270\"><\/div>\n\n<\/a>                <div class=\"esg-overlay esg-transition eg-resources-focusfeedback-container\" data-transition=\"esg-none\"><\/div>\n\n<div class=\"esg-entry-content eg-resources-focusfeedback-content\">\n\t\t\t\t<div class=\"esg-content eg-post-3229 eg-resources-focusfeedback-element-32\">Blog<\/div>\n\t\t\t\t<div class=\"esg-content eg-post-3229 eg-resources-focusfeedback-element-0-a\"><a class=\"eg-resources-focusfeedback-element-0 eg-post-3229\" href=\"https:\/\/www.focusfeedback.nl\/en\/5-reasons-why-bonuses-are-harmful-to-your-customer-satisfaction\/\" target=\"_self\">5 reasons why bonuses are harmful to your customer satisfaction<\/a><\/div>\n              <div class=\"esg-content eg-resources-focusfeedback-element-3 esg-none esg-clear\" style=\"height: 5px; visibility: hidden;\"><\/div>\n              <div class=\"esg-content eg-resources-focusfeedback-element-5 esg-none esg-clear\" style=\"height: 5px; visibility: hidden;\"><\/div>\n\t\t\t\t<div class=\"esg-content eg-post-3229 eg-resources-focusfeedback-element-6\"><span style=\"display: block;overflow: hidden; height: 110px; max-height: 110px\">\u201cIf we achieve an NPS of +.., the entire marketing department will receive a bonus.\u201d\r\nNice, wouldn't you say?\r\nBut what is wrong with this bonus scheme? Well, a whole lot...<\/span><\/div>\n              <div class=\"esg-content eg-resources-focusfeedback-element-7 esg-none esg-clear\" style=\"height: 5px; visibility: hidden;\"><\/div>\n<\/div>   <\/div>\n\n<\/li>\n<li id=\"eg-6-post-id-3196\" data-skin=\"resources-focusfeedback\" class=\"filterall filter-blog filter-optional eg-resources-focusfeedback-wrapper eg-post-id-3196\" data-date=\"1631786633\">\n    <div class=\"esg-media-cover-wrapper\">\n<a href=\"https:\/\/www.focusfeedback.nl\/en\/4-useful-tips-to-get-your-team-excited-about-customer-satisfaction\/\" target=\"_self\"><div class=\"esg-entry-media\"><img decoding=\"async\" src=\"https:\/\/www.focusfeedback.nl\/wp-content\/uploads\/2021\/09\/focus-feedback-enthousiasme.jpg\" data-no-lazy=\"1\" alt=\"\" width=\"1080\" height=\"766\"><\/div>\n\n<\/a>                <div class=\"esg-overlay esg-transition eg-resources-focusfeedback-container\" data-transition=\"esg-none\"><\/div>\n\n<div class=\"esg-entry-content eg-resources-focusfeedback-content\">\n\t\t\t\t<div class=\"esg-content eg-post-3196 eg-resources-focusfeedback-element-32\">Blog<\/div>\n\t\t\t\t<div class=\"esg-content eg-post-3196 eg-resources-focusfeedback-element-0-a\"><a class=\"eg-resources-focusfeedback-element-0 eg-post-3196\" href=\"https:\/\/www.focusfeedback.nl\/en\/4-useful-tips-to-get-your-team-excited-about-customer-satisfaction\/\" target=\"_self\">4 useful tips to get your team excited about customer satisfaction<\/a><\/div>\n              <div class=\"esg-content eg-resources-focusfeedback-element-3 esg-none esg-clear\" style=\"height: 5px; visibility: hidden;\"><\/div>\n              <div class=\"esg-content eg-resources-focusfeedback-element-5 esg-none esg-clear\" style=\"height: 5px; visibility: hidden;\"><\/div>\n\t\t\t\t<div class=\"esg-content eg-post-3196 eg-resources-focusfeedback-element-6\"><span style=\"display: block;overflow: hidden; height: 110px; max-height: 110px\">Working on customer satisfaction is something you do together. But how do you get your team excited about working on customer satisfaction?<\/span><\/div>\n              <div class=\"esg-content eg-resources-focusfeedback-element-7 esg-none esg-clear\" style=\"height: 5px; visibility: hidden;\"><\/div>\n<\/div>   <\/div>\n\n<\/li>\n<li id=\"eg-6-post-id-3188\" data-skin=\"resources-focusfeedback\" class=\"filterall filter-blog filter-optional eg-resources-focusfeedback-wrapper eg-post-id-3188\" data-date=\"1631784886\">\n    <div class=\"esg-media-cover-wrapper\">\n<a href=\"https:\/\/www.focusfeedback.nl\/en\/enthusiasm-is-flammable\/\" target=\"_self\"><div class=\"esg-entry-media\"><img decoding=\"async\" src=\"https:\/\/www.focusfeedback.nl\/wp-content\/uploads\/2021\/09\/focus-feedback-flammable.png\" data-no-lazy=\"1\" alt=\"\" width=\"585\" height=\"502\"><\/div>\n\n<\/a>                <div class=\"esg-overlay esg-transition eg-resources-focusfeedback-container\" data-transition=\"esg-none\"><\/div>\n\n<div class=\"esg-entry-content eg-resources-focusfeedback-content\">\n\t\t\t\t<div class=\"esg-content eg-post-3188 eg-resources-focusfeedback-element-32\">Blog<\/div>\n\t\t\t\t<div class=\"esg-content eg-post-3188 eg-resources-focusfeedback-element-0-a\"><a class=\"eg-resources-focusfeedback-element-0 eg-post-3188\" href=\"https:\/\/www.focusfeedback.nl\/en\/enthusiasm-is-flammable\/\" target=\"_self\">Enthusiasm is flammable!<\/a><\/div>\n              <div class=\"esg-content eg-resources-focusfeedback-element-3 esg-none esg-clear\" style=\"height: 5px; visibility: hidden;\"><\/div>\n              <div class=\"esg-content eg-resources-focusfeedback-element-5 esg-none esg-clear\" style=\"height: 5px; visibility: hidden;\"><\/div>\n\t\t\t\t<div class=\"esg-content eg-post-3188 eg-resources-focusfeedback-element-6\"><span style=\"display: block;overflow: hidden; height: 110px; max-height: 110px\">There is a man in the park. He sits alone on a bench. The park is filled with people. You hear a pleasant buzz.<\/span><\/div>\n              <div class=\"esg-content eg-resources-focusfeedback-element-7 esg-none esg-clear\" style=\"height: 5px; visibility: hidden;\"><\/div>\n<\/div>   <\/div>\n\n<\/li>\n<li id=\"eg-6-post-id-3089\" data-skin=\"resources-focusfeedback\" class=\"filterall filter-news filter-nieuws-en filter-optional eg-resources-focusfeedback-wrapper eg-post-id-3089\" data-date=\"1617094624\">\n    <div class=\"esg-media-cover-wrapper\">\n<a href=\"https:\/\/www.focusfeedback.nl\/en\/bsh-measures-customer-satisfaction-for-over-10-years-with-focus-feedback\/\" target=\"_self\"><div class=\"esg-entry-media\"><img decoding=\"async\" src=\"https:\/\/www.focusfeedback.nl\/wp-content\/uploads\/2021\/03\/Focus-Feedback-BSH.jpg\" data-no-lazy=\"1\" alt=\"\" width=\"700\" height=\"396\"><\/div>\n\n<\/a>                <div class=\"esg-overlay esg-transition eg-resources-focusfeedback-container\" data-transition=\"esg-none\"><\/div>\n\n<div class=\"esg-entry-content eg-resources-focusfeedback-content\">\n\t\t\t\t<div class=\"esg-content eg-post-3089 eg-resources-focusfeedback-element-32\">News, Nieuws<\/div>\n\t\t\t\t<div class=\"esg-content eg-post-3089 eg-resources-focusfeedback-element-0-a\"><a class=\"eg-resources-focusfeedback-element-0 eg-post-3089\" href=\"https:\/\/www.focusfeedback.nl\/en\/bsh-measures-customer-satisfaction-for-over-10-years-with-focus-feedback\/\" target=\"_self\">BSH measures customer satisfaction for over 10 years with Focus Feedback<\/a><\/div>\n              <div class=\"esg-content eg-resources-focusfeedback-element-3 esg-none esg-clear\" style=\"height: 5px; visibility: hidden;\"><\/div>\n              <div class=\"esg-content eg-resources-focusfeedback-element-5 esg-none esg-clear\" style=\"height: 5px; visibility: hidden;\"><\/div>\n\t\t\t\t<div class=\"esg-content eg-post-3089 eg-resources-focusfeedback-element-6\"><span style=\"display: block;overflow: hidden; height: 110px; max-height: 110px\">Wow! Has it been 10 years already?! It feels like yesterday that the first NPS survey was sent for BSH. Now -10 years later- we have something to celebrate!<\/span><\/div>\n              <div class=\"esg-content eg-resources-focusfeedback-element-7 esg-none esg-clear\" style=\"height: 5px; visibility: hidden;\"><\/div>\n<\/div>   <\/div>\n\n<\/li>\n<li id=\"eg-6-post-id-3070\" data-skin=\"resources-focusfeedback\" class=\"filterall filter-blog eg-resources-focusfeedback-wrapper eg-post-id-3070\" data-date=\"1616164694\">\n    <div class=\"esg-media-cover-wrapper\">\n<a href=\"https:\/\/www.focusfeedback.nl\/en\/happiness-at-work-works-for-every-organization\/\" target=\"_self\"><div class=\"esg-entry-media\"><img decoding=\"async\" src=\"https:\/\/www.focusfeedback.nl\/wp-content\/uploads\/2021\/03\/werkgeluk.jpg\" data-no-lazy=\"1\" alt=\"Werkgeluk organisaties\" width=\"760\" height=\"503\"><\/div>\n\n<\/a>                <div class=\"esg-overlay esg-transition eg-resources-focusfeedback-container\" data-transition=\"esg-none\"><\/div>\n\n<div class=\"esg-entry-content eg-resources-focusfeedback-content\">\n\t\t\t\t<div class=\"esg-content eg-post-3070 eg-resources-focusfeedback-element-32\">Blog<\/div>\n\t\t\t\t<div class=\"esg-content eg-post-3070 eg-resources-focusfeedback-element-0-a\"><a class=\"eg-resources-focusfeedback-element-0 eg-post-3070\" href=\"https:\/\/www.focusfeedback.nl\/en\/happiness-at-work-works-for-every-organization\/\" target=\"_self\">Happiness at work works for every organization<\/a><\/div>\n              <div class=\"esg-content eg-resources-focusfeedback-element-3 esg-none esg-clear\" style=\"height: 5px; visibility: hidden;\"><\/div>\n              <div class=\"esg-content eg-resources-focusfeedback-element-5 esg-none esg-clear\" style=\"height: 5px; visibility: hidden;\"><\/div>\n\t\t\t\t<div class=\"esg-content eg-post-3070 eg-resources-focusfeedback-element-6\"><span style=\"display: block;overflow: hidden; height: 110px; max-height: 110px\">Happiness at work is a term that you hear more and more often. We can\u2019t deny it anymore. But what is the meaning of happiness at work?<\/span><\/div>\n              <div class=\"esg-content eg-resources-focusfeedback-element-7 esg-none esg-clear\" style=\"height: 5px; visibility: hidden;\"><\/div>\n<\/div>   <\/div>\n\n<\/li>\n<li id=\"eg-6-post-id-2973\" data-skin=\"resources-focusfeedback\" class=\"filterall filter-blog eg-resources-focusfeedback-wrapper eg-post-id-2973\" data-date=\"1612278883\">\n    <div class=\"esg-media-cover-wrapper\">\n<a href=\"https:\/\/www.focusfeedback.nl\/en\/doctor-dave\/\" target=\"_self\"><div class=\"esg-entry-media\"><img decoding=\"async\" src=\"https:\/\/www.focusfeedback.nl\/wp-content\/uploads\/2019\/08\/FocusFeedback_Dokterdave.jpg\" data-no-lazy=\"1\" alt=\"\" width=\"355\" height=\"200\"><\/div>\n\n<\/a>                <div class=\"esg-overlay esg-transition eg-resources-focusfeedback-container\" data-transition=\"esg-none\"><\/div>\n\n<div class=\"esg-entry-content eg-resources-focusfeedback-content\">\n\t\t\t\t<div class=\"esg-content eg-post-2973 eg-resources-focusfeedback-element-32\">Blog<\/div>\n\t\t\t\t<div class=\"esg-content eg-post-2973 eg-resources-focusfeedback-element-0-a\"><a class=\"eg-resources-focusfeedback-element-0 eg-post-2973\" href=\"https:\/\/www.focusfeedback.nl\/en\/doctor-dave\/\" target=\"_self\">Doctor Dave<\/a><\/div>\n              <div class=\"esg-content eg-resources-focusfeedback-element-3 esg-none esg-clear\" style=\"height: 5px; visibility: hidden;\"><\/div>\n              <div class=\"esg-content eg-resources-focusfeedback-element-5 esg-none esg-clear\" style=\"height: 5px; visibility: hidden;\"><\/div>\n\t\t\t\t<div class=\"esg-content eg-post-2973 eg-resources-focusfeedback-element-6\"><span style=\"display: block;overflow: hidden; height: 110px; max-height: 110px\">[vc_single_image image=\"85\" img_size=\"full\" css=\".vc_custom_1564473378786{margin-top: 0px !important;margin-bottom:...<\/span><\/div>\n              <div class=\"esg-content eg-resources-focusfeedback-element-7 esg-none esg-clear\" style=\"height: 5px; visibility: hidden;\"><\/div>\n<\/div>   <\/div>\n\n<\/li>\n<li id=\"eg-6-post-id-2889\" data-skin=\"resources-focusfeedback\" class=\"filterall filter-blog eg-resources-focusfeedback-wrapper eg-post-id-2889\" data-date=\"1605012438\">\n    <div class=\"esg-media-cover-wrapper\">\n<a href=\"https:\/\/www.focusfeedback.nl\/en\/focus-feedback-invites-james-dodkins\/\" target=\"_self\"><div class=\"esg-entry-media\"><img decoding=\"async\" src=\"https:\/\/www.focusfeedback.nl\/wp-content\/uploads\/2020\/11\/screenshot-webinar-34.png\" data-no-lazy=\"1\" alt=\"\" width=\"963\" height=\"541\"><\/div>\n\n<\/a>                <div class=\"esg-overlay esg-transition eg-resources-focusfeedback-container\" data-transition=\"esg-none\"><\/div>\n\n<div class=\"esg-entry-content eg-resources-focusfeedback-content\">\n\t\t\t\t<div class=\"esg-content eg-post-2889 eg-resources-focusfeedback-element-32\">Blog<\/div>\n\t\t\t\t<div class=\"esg-content eg-post-2889 eg-resources-focusfeedback-element-0-a\"><a class=\"eg-resources-focusfeedback-element-0 eg-post-2889\" href=\"https:\/\/www.focusfeedback.nl\/en\/focus-feedback-invites-james-dodkins\/\" target=\"_self\">Focus Feedback invites James Dodkins<\/a><\/div>\n              <div class=\"esg-content eg-resources-focusfeedback-element-3 esg-none esg-clear\" style=\"height: 5px; visibility: hidden;\"><\/div>\n              <div class=\"esg-content eg-resources-focusfeedback-element-5 esg-none esg-clear\" style=\"height: 5px; visibility: hidden;\"><\/div>\n\t\t\t\t<div class=\"esg-content eg-post-2889 eg-resources-focusfeedback-element-6\"><span style=\"display: block;overflow: hidden; height: 110px; max-height: 110px\">Tuesday, October 27th, 2020 was the day of the first Focus Feedback webinar. \u2018Focus Feedback invites CX Rockstar James Dodkins\u2019. And it was a big success!<\/span><\/div>\n              <div class=\"esg-content eg-resources-focusfeedback-element-7 esg-none esg-clear\" style=\"height: 5px; visibility: hidden;\"><\/div>\n<\/div>   <\/div>\n\n<\/li>\n<li id=\"eg-6-post-id-2664\" data-skin=\"resources-focusfeedback\" class=\"filterall filter-blog eg-resources-focusfeedback-wrapper eg-post-id-2664\" data-date=\"1601451151\">\n    <div class=\"esg-media-cover-wrapper\">\n<a href=\"https:\/\/www.focusfeedback.nl\/en\/we-would-love-to-get-your-feedback-about-your-social-media-experience\/\" target=\"_self\"><div class=\"esg-entry-media\"><img decoding=\"async\" src=\"https:\/\/www.focusfeedback.nl\/wp-content\/uploads\/2020\/09\/chatbot.jpg\" data-no-lazy=\"1\" alt=\"\" width=\"380\" height=\"270\"><\/div>\n\n<\/a>                <div class=\"esg-overlay esg-transition eg-resources-focusfeedback-container\" data-transition=\"esg-none\"><\/div>\n\n<div class=\"esg-entry-content eg-resources-focusfeedback-content\">\n\t\t\t\t<div class=\"esg-content eg-post-2664 eg-resources-focusfeedback-element-32\">Blog<\/div>\n\t\t\t\t<div class=\"esg-content eg-post-2664 eg-resources-focusfeedback-element-0-a\"><a class=\"eg-resources-focusfeedback-element-0 eg-post-2664\" href=\"https:\/\/www.focusfeedback.nl\/en\/we-would-love-to-get-your-feedback-about-your-social-media-experience\/\" target=\"_self\">\u201cWe would love to get your feedback about your Social Media experience.\u201d<\/a><\/div>\n              <div class=\"esg-content eg-resources-focusfeedback-element-3 esg-none esg-clear\" style=\"height: 5px; visibility: hidden;\"><\/div>\n              <div class=\"esg-content eg-resources-focusfeedback-element-5 esg-none esg-clear\" style=\"height: 5px; visibility: hidden;\"><\/div>\n\t\t\t\t<div class=\"esg-content eg-post-2664 eg-resources-focusfeedback-element-6\"><span style=\"display: block;overflow: hidden; height: 110px; max-height: 110px\">Focus Feedback is active in various branches, sectors and organizations. We are happy to support wherever we can and we were asked by BSH to help gather feedback on...<\/span><\/div>\n              <div class=\"esg-content eg-resources-focusfeedback-element-7 esg-none esg-clear\" style=\"height: 5px; visibility: hidden;\"><\/div>\n<\/div>   <\/div>\n\n<\/li>\n<li id=\"eg-6-post-id-1839\" data-skin=\"resources-focusfeedback\" class=\"filterall filter-blog filter-optional eg-resources-focusfeedback-wrapper eg-post-id-1839\" data-date=\"1571653296\">\n    <div class=\"esg-media-cover-wrapper\">\n<a href=\"https:\/\/www.focusfeedback.nl\/en\/first-focus-feedback-book-presented-by-sydney-brouwer\/\" target=\"_self\"><div class=\"esg-entry-media\"><img decoding=\"async\" src=\"https:\/\/www.focusfeedback.nl\/wp-content\/uploads\/2019\/10\/Focusfeedback_boek.png\" data-no-lazy=\"1\" alt=\"\" width=\"355\" height=\"200\"><\/div>\n\n<\/a>                <div class=\"esg-overlay esg-transition eg-resources-focusfeedback-container\" data-transition=\"esg-none\"><\/div>\n\n<div class=\"esg-entry-content eg-resources-focusfeedback-content\">\n\t\t\t\t<div class=\"esg-content eg-post-1839 eg-resources-focusfeedback-element-32\">Blog<\/div>\n\t\t\t\t<div class=\"esg-content eg-post-1839 eg-resources-focusfeedback-element-0-a\"><a class=\"eg-resources-focusfeedback-element-0 eg-post-1839\" href=\"https:\/\/www.focusfeedback.nl\/en\/first-focus-feedback-book-presented-by-sydney-brouwer\/\" target=\"_self\">First Focus Feedback book presented by Sydney Brouwer<\/a><\/div>\n              <div class=\"esg-content eg-resources-focusfeedback-element-3 esg-none esg-clear\" style=\"height: 5px; visibility: hidden;\"><\/div>\n              <div class=\"esg-content eg-resources-focusfeedback-element-5 esg-none esg-clear\" style=\"height: 5px; visibility: hidden;\"><\/div>\n\t\t\t\t<div class=\"esg-content eg-post-1839 eg-resources-focusfeedback-element-6\"><span style=\"display: block;overflow: hidden; height: 110px; max-height: 110px\">Izaac van Kralingen (Corporate NPS Officer at BSH Home Appliances) received a special surprise during the inspiration session. Sydney Brouwer, speaker, author and expert in the field of customer...<\/span><\/div>\n              <div class=\"esg-content eg-resources-focusfeedback-element-7 esg-none esg-clear\" style=\"height: 5px; visibility: hidden;\"><\/div>\n<\/div>   <\/div>\n\n<\/li>\n<li id=\"eg-6-post-id-1826\" data-skin=\"resources-focusfeedback\" class=\"filterall filter-blog filter-video filter-optional eg-resources-focusfeedback-wrapper eg-post-id-1826\" data-date=\"1571296932\">\n    <div class=\"esg-media-cover-wrapper\">\n<a href=\"https:\/\/www.focusfeedback.nl\/en\/focus-feedback-inspiration-session-no-guts-no-glory-with-nps-at-bsh-home-appliances\/\" target=\"_self\"><div class=\"esg-entry-media\"><img decoding=\"async\" src=\"https:\/\/www.focusfeedback.nl\/wp-content\/uploads\/2019\/10\/The-Toucahbles.jpg\" data-no-lazy=\"1\" alt=\"\" width=\"1600\" height=\"1200\"><\/div>\n\n<\/a>                <div class=\"esg-overlay esg-transition eg-resources-focusfeedback-container\" data-transition=\"esg-none\"><\/div>\n\n<div class=\"esg-entry-content eg-resources-focusfeedback-content\">\n\t\t\t\t<div class=\"esg-content eg-post-1826 eg-resources-focusfeedback-element-32\">Blog, Video<\/div>\n\t\t\t\t<div class=\"esg-content eg-post-1826 eg-resources-focusfeedback-element-0-a\"><a class=\"eg-resources-focusfeedback-element-0 eg-post-1826\" href=\"https:\/\/www.focusfeedback.nl\/en\/focus-feedback-inspiration-session-no-guts-no-glory-with-nps-at-bsh-home-appliances\/\" target=\"_self\">Focus Feedback Inspiration session: No Guts, No Glory with NPS at Bosch and Siemens Home Appliances<\/a><\/div>\n              <div class=\"esg-content eg-resources-focusfeedback-element-3 esg-none esg-clear\" style=\"height: 5px; visibility: hidden;\"><\/div>\n              <div class=\"esg-content eg-resources-focusfeedback-element-5 esg-none esg-clear\" style=\"height: 5px; visibility: hidden;\"><\/div>\n\t\t\t\t<div class=\"esg-content eg-post-1826 eg-resources-focusfeedback-element-6\"><span style=\"display: block;overflow: hidden; height: 110px; max-height: 110px\">On September 30th, Focus Feedback organized a new inspiration session for members of The Touchables, a club of customer experience professionals. This was held in the impressive Inspiration House...<\/span><\/div>\n              <div class=\"esg-content eg-resources-focusfeedback-element-7 esg-none esg-clear\" style=\"height: 5px; visibility: hidden;\"><\/div>\n<\/div>   <\/div>\n\n<\/li>\n<li id=\"eg-6-post-id-1717\" data-skin=\"resources-focusfeedback\" class=\"filterall filter-vacature filter-optional eg-resources-focusfeedback-wrapper eg-post-id-1717\" data-date=\"1569843971\">\n    <div class=\"esg-media-cover-wrapper\">\n<a href=\"https:\/\/www.focusfeedback.nl\/en\/medior-senior-angular-specialist-at-focus-feedback\/\" target=\"_self\"><div class=\"esg-entry-media\"><img decoding=\"async\" src=\"https:\/\/www.focusfeedback.nl\/wp-content\/uploads\/2019\/08\/Headervisual_EFX.jpg\" data-no-lazy=\"1\" alt=\"\" width=\"2000\" height=\"1029\"><\/div>\n\n<\/a>                <div class=\"esg-overlay esg-transition eg-resources-focusfeedback-container\" data-transition=\"esg-none\"><\/div>\n\n<div class=\"esg-entry-content eg-resources-focusfeedback-content\">\n\t\t\t\t<div class=\"esg-content eg-post-1717 eg-resources-focusfeedback-element-32\">Vacature<\/div>\n\t\t\t\t<div class=\"esg-content eg-post-1717 eg-resources-focusfeedback-element-0-a\"><a class=\"eg-resources-focusfeedback-element-0 eg-post-1717\" href=\"https:\/\/www.focusfeedback.nl\/en\/medior-senior-angular-specialist-at-focus-feedback\/\" target=\"_self\">Medior\/Senior Angular Specialist at Focus Feedback<\/a><\/div>\n              <div class=\"esg-content eg-resources-focusfeedback-element-3 esg-none esg-clear\" style=\"height: 5px; visibility: hidden;\"><\/div>\n              <div class=\"esg-content eg-resources-focusfeedback-element-5 esg-none esg-clear\" style=\"height: 5px; visibility: hidden;\"><\/div>\n\t\t\t\t<div class=\"esg-content eg-post-1717 eg-resources-focusfeedback-element-6\"><span style=\"display: block;overflow: hidden; height: 110px; max-height: 110px\">Your role: There is a vacancy for a software developer with experience in the field of Angular. You will work in a small close-knit team at our site in...<\/span><\/div>\n              <div class=\"esg-content eg-resources-focusfeedback-element-7 esg-none esg-clear\" style=\"height: 5px; visibility: hidden;\"><\/div>\n<\/div>   <\/div>\n\n<\/li>\n<li id=\"eg-6-post-id-1715\" data-skin=\"resources-focusfeedback\" class=\"filterall filter-vacature filter-optional eg-resources-focusfeedback-wrapper eg-post-id-1715\" data-date=\"1569843954\">\n    <div class=\"esg-media-cover-wrapper\">\n<a href=\"https:\/\/www.focusfeedback.nl\/en\/customer-success-manager-at-focus-feedback\/\" target=\"_self\"><div class=\"esg-entry-media\"><img decoding=\"async\" src=\"https:\/\/www.focusfeedback.nl\/wp-content\/uploads\/2019\/09\/Vacature.png\" data-no-lazy=\"1\" alt=\"\" width=\"2000\" height=\"1029\"><\/div>\n\n<\/a>                <div class=\"esg-overlay esg-transition eg-resources-focusfeedback-container\" data-transition=\"esg-none\"><\/div>\n\n<div class=\"esg-entry-content eg-resources-focusfeedback-content\">\n\t\t\t\t<div class=\"esg-content eg-post-1715 eg-resources-focusfeedback-element-32\">Vacature<\/div>\n\t\t\t\t<div class=\"esg-content eg-post-1715 eg-resources-focusfeedback-element-0-a\"><a class=\"eg-resources-focusfeedback-element-0 eg-post-1715\" href=\"https:\/\/www.focusfeedback.nl\/en\/customer-success-manager-at-focus-feedback\/\" target=\"_self\">Customer Success Manager at Focus Feedback<\/a><\/div>\n              <div class=\"esg-content eg-resources-focusfeedback-element-3 esg-none esg-clear\" style=\"height: 5px; visibility: hidden;\"><\/div>\n              <div class=\"esg-content eg-resources-focusfeedback-element-5 esg-none esg-clear\" style=\"height: 5px; visibility: hidden;\"><\/div>\n\t\t\t\t<div class=\"esg-content eg-post-1715 eg-resources-focusfeedback-element-6\"><span style=\"display: block;overflow: hidden; height: 110px; max-height: 110px\">Your role\r\nAs a Customer Success Manager, you will work each day as an effective relationship manager and expert in the fieldof Customer and Employee Experience, contributing to the success...<\/span><\/div>\n              <div class=\"esg-content eg-resources-focusfeedback-element-7 esg-none esg-clear\" style=\"height: 5px; visibility: hidden;\"><\/div>\n<\/div>   <\/div>\n\n<\/li>\n<li id=\"eg-6-post-id-1713\" data-skin=\"resources-focusfeedback\" class=\"filterall filter-vacature filter-optional eg-resources-focusfeedback-wrapper eg-post-id-1713\" data-date=\"1569843934\">\n    <div class=\"esg-media-cover-wrapper\">\n<a href=\"https:\/\/www.focusfeedback.nl\/en\/junior-angular-specialist-bij-focus-feedback\/\" target=\"_self\"><div class=\"esg-entry-media\"><img decoding=\"async\" src=\"https:\/\/www.focusfeedback.nl\/wp-content\/uploads\/2019\/08\/Headervisual_home.jpg\" data-no-lazy=\"1\" alt=\"\" width=\"2000\" height=\"1029\"><\/div>\n\n<\/a>                <div class=\"esg-overlay esg-transition eg-resources-focusfeedback-container\" data-transition=\"esg-none\"><\/div>\n\n<div class=\"esg-entry-content eg-resources-focusfeedback-content\">\n\t\t\t\t<div class=\"esg-content eg-post-1713 eg-resources-focusfeedback-element-32\">Vacature<\/div>\n\t\t\t\t<div class=\"esg-content eg-post-1713 eg-resources-focusfeedback-element-0-a\"><a class=\"eg-resources-focusfeedback-element-0 eg-post-1713\" href=\"https:\/\/www.focusfeedback.nl\/en\/junior-angular-specialist-bij-focus-feedback\/\" target=\"_self\">Junior Angular Specialist at Focus Feedback<\/a><\/div>\n              <div class=\"esg-content eg-resources-focusfeedback-element-3 esg-none esg-clear\" style=\"height: 5px; visibility: hidden;\"><\/div>\n              <div class=\"esg-content eg-resources-focusfeedback-element-5 esg-none esg-clear\" style=\"height: 5px; visibility: hidden;\"><\/div>\n\t\t\t\t<div class=\"esg-content eg-post-1713 eg-resources-focusfeedback-element-6\"><span style=\"display: block;overflow: hidden; height: 110px; max-height: 110px\">Your role: There is a vacancy for a software developer with some experience in the field of Angular. You will work in a small close-knit team at our site...<\/span><\/div>\n              <div class=\"esg-content eg-resources-focusfeedback-element-7 esg-none esg-clear\" style=\"height: 5px; visibility: hidden;\"><\/div>\n<\/div>   <\/div>\n\n<\/li>\n<li id=\"eg-6-post-id-1514\" data-skin=\"resources-focusfeedback\" class=\"filterall filter-blog filter-video filter-post-format-video filter-optional eg-resources-focusfeedback-wrapper eg-post-id-1514\" data-date=\"1569512239\">\n    <div class=\"esg-media-cover-wrapper\">\n<a href=\"https:\/\/www.focusfeedback.nl\/en\/focus-feedback-is-also-available-for-the-construction-industry\/\" target=\"_self\"><div class=\"esg-entry-media\"><img decoding=\"async\" src=\"https:\/\/www.focusfeedback.nl\/wp-content\/uploads\/2019\/08\/big-image.png\" data-no-lazy=\"1\" alt=\"\" width=\"450\" height=\"257\"><\/div>\n\n<\/a>                <div class=\"esg-overlay esg-transition eg-resources-focusfeedback-container\" data-transition=\"esg-none\"><\/div>\n\n<div class=\"esg-entry-content eg-resources-focusfeedback-content\">\n\t\t\t\t<div class=\"esg-content eg-post-1514 eg-resources-focusfeedback-element-32\">Blog, Video<\/div>\n\t\t\t\t<div class=\"esg-content eg-post-1514 eg-resources-focusfeedback-element-0-a\"><a class=\"eg-resources-focusfeedback-element-0 eg-post-1514\" href=\"https:\/\/www.focusfeedback.nl\/en\/focus-feedback-is-also-available-for-the-construction-industry\/\" target=\"_self\">Focus Feedback is also available for the construction industry<\/a><\/div>\n              <div class=\"esg-content eg-resources-focusfeedback-element-3 esg-none esg-clear\" style=\"height: 5px; visibility: hidden;\"><\/div>\n              <div class=\"esg-content eg-resources-focusfeedback-element-5 esg-none esg-clear\" style=\"height: 5px; visibility: hidden;\"><\/div>\n\t\t\t\t<div class=\"esg-content eg-post-1514 eg-resources-focusfeedback-element-6\"><span style=\"display: block;overflow: hidden; height: 110px; max-height: 110px\">Through simple, interim NPS measurements (Net Promoter Score), organizations can now continuously measure and improve their customer loyalty.\r\n\r\nFocus Feedback\r\n\r\nFocus Feedback is a software system for proactive feedback management. In...<\/span><\/div>\n              <div class=\"esg-content eg-resources-focusfeedback-element-7 esg-none esg-clear\" style=\"height: 5px; visibility: hidden;\"><\/div>\n<\/div>   <\/div>\n\n<\/li>\n<li id=\"eg-6-post-id-807\" data-skin=\"resources-focusfeedback\" class=\"filterall filter-blog filter-optional eg-resources-focusfeedback-wrapper eg-post-id-807\" data-date=\"1566473167\">\n    <div class=\"esg-media-cover-wrapper\">\n<a href=\"https:\/\/www.focusfeedback.nl\/en\/nps-on-vacation\/\" target=\"_self\"><div class=\"esg-entry-media\"><img decoding=\"async\" src=\"https:\/\/www.focusfeedback.nl\/wp-content\/uploads\/2019\/08\/NPSopvakantie.jpg\" data-no-lazy=\"1\" alt=\"\" width=\"355\" height=\"200\"><\/div>\n\n<\/a>                <div class=\"esg-overlay esg-transition eg-resources-focusfeedback-container\" data-transition=\"esg-none\"><\/div>\n\n<div class=\"esg-entry-content eg-resources-focusfeedback-content\">\n\t\t\t\t<div class=\"esg-content eg-post-807 eg-resources-focusfeedback-element-32\">Blog<\/div>\n\t\t\t\t<div class=\"esg-content eg-post-807 eg-resources-focusfeedback-element-0-a\"><a class=\"eg-resources-focusfeedback-element-0 eg-post-807\" href=\"https:\/\/www.focusfeedback.nl\/en\/nps-on-vacation\/\" target=\"_self\">NPS on vacation<\/a><\/div>\n              <div class=\"esg-content eg-resources-focusfeedback-element-3 esg-none esg-clear\" style=\"height: 5px; visibility: hidden;\"><\/div>\n              <div class=\"esg-content eg-resources-focusfeedback-element-5 esg-none esg-clear\" style=\"height: 5px; visibility: hidden;\"><\/div>\n\t\t\t\t<div class=\"esg-content eg-post-807 eg-resources-focusfeedback-element-6\"><span style=\"display: block;overflow: hidden; height: 110px; max-height: 110px\">Do you ever have that feeling, that you cannot leave your work completely at home during the holiday period?\r\n\r\nUnfortunately, I am guilty of this. The NPS\u00ae philosophy in particular...<\/span><\/div>\n              <div class=\"esg-content eg-resources-focusfeedback-element-7 esg-none esg-clear\" style=\"height: 5px; visibility: hidden;\"><\/div>\n<\/div>   <\/div>\n\n<\/li>\n<li id=\"eg-6-post-id-805\" data-skin=\"resources-focusfeedback\" class=\"filterall filter-blog filter-optional eg-resources-focusfeedback-wrapper eg-post-id-805\" data-date=\"1566473123\">\n    <div class=\"esg-media-cover-wrapper\">\n<a href=\"https:\/\/www.focusfeedback.nl\/en\/do-you-deliberately-deliver-bad-products\/\" target=\"_self\"><div class=\"esg-entry-media\"><img decoding=\"async\" src=\"https:\/\/www.focusfeedback.nl\/wp-content\/uploads\/2019\/08\/FocusFeedback_feeeedback.jpg\" data-no-lazy=\"1\" alt=\"\" width=\"355\" height=\"200\"><\/div>\n\n<\/a>                <div class=\"esg-overlay esg-transition eg-resources-focusfeedback-container\" data-transition=\"esg-none\"><\/div>\n\n<div class=\"esg-entry-content eg-resources-focusfeedback-content\">\n\t\t\t\t<div class=\"esg-content eg-post-805 eg-resources-focusfeedback-element-32\">Blog<\/div>\n\t\t\t\t<div class=\"esg-content eg-post-805 eg-resources-focusfeedback-element-0-a\"><a class=\"eg-resources-focusfeedback-element-0 eg-post-805\" href=\"https:\/\/www.focusfeedback.nl\/en\/do-you-deliberately-deliver-bad-products\/\" target=\"_self\">Do you deliberately deliver bad products?<\/a><\/div>\n              <div class=\"esg-content eg-resources-focusfeedback-element-3 esg-none esg-clear\" style=\"height: 5px; visibility: hidden;\"><\/div>\n              <div class=\"esg-content eg-resources-focusfeedback-element-5 esg-none esg-clear\" style=\"height: 5px; visibility: hidden;\"><\/div>\n\t\t\t\t<div class=\"esg-content eg-post-805 eg-resources-focusfeedback-element-6\"><span style=\"display: block;overflow: hidden; height: 110px; max-height: 110px\">Are you already familiar with the Service Recovery Paradox?\r\nIn short, this means that people who have a bad experience with a product or service are initially less satisfied. And...<\/span><\/div>\n              <div class=\"esg-content eg-resources-focusfeedback-element-7 esg-none esg-clear\" style=\"height: 5px; visibility: hidden;\"><\/div>\n<\/div>   <\/div>\n\n<\/li>\n<li id=\"eg-6-post-id-796\" data-skin=\"resources-focusfeedback\" class=\"filterall filter-blog filter-optional eg-resources-focusfeedback-wrapper eg-post-id-796\" data-date=\"1566472917\">\n    <div class=\"esg-media-cover-wrapper\">\n<a href=\"https:\/\/www.focusfeedback.nl\/en\/it-takes-many-good-deeds-to-build-a-good-reputation-and-only-one-bad-one-to-lose-it\/\" target=\"_self\"><div class=\"esg-entry-media\"><img decoding=\"async\" src=\"https:\/\/www.focusfeedback.nl\/wp-content\/uploads\/2019\/08\/Auto.jpg\" data-no-lazy=\"1\" alt=\"\" width=\"355\" height=\"200\"><\/div>\n\n<\/a>                <div class=\"esg-overlay esg-transition eg-resources-focusfeedback-container\" data-transition=\"esg-none\"><\/div>\n\n<div class=\"esg-entry-content eg-resources-focusfeedback-content\">\n\t\t\t\t<div class=\"esg-content eg-post-796 eg-resources-focusfeedback-element-32\">Blog<\/div>\n\t\t\t\t<div class=\"esg-content eg-post-796 eg-resources-focusfeedback-element-0-a\"><a class=\"eg-resources-focusfeedback-element-0 eg-post-796\" href=\"https:\/\/www.focusfeedback.nl\/en\/it-takes-many-good-deeds-to-build-a-good-reputation-and-only-one-bad-one-to-lose-it\/\" target=\"_self\">It takes many good deeds to build a good reputation, and only one bad one to lose it.<\/a><\/div>\n              <div class=\"esg-content eg-resources-focusfeedback-element-3 esg-none esg-clear\" style=\"height: 5px; visibility: hidden;\"><\/div>\n              <div class=\"esg-content eg-resources-focusfeedback-element-5 esg-none esg-clear\" style=\"height: 5px; visibility: hidden;\"><\/div>\n\t\t\t\t<div class=\"esg-content eg-post-796 eg-resources-focusfeedback-element-6\"><span style=\"display: block;overflow: hidden; height: 110px; max-height: 110px\">A well-known saying. And it is so often true in the world of customer experience. I recently experienced an example of this myself.\r\n\r\nI bought my second-hand Volvo at a...<\/span><\/div>\n              <div class=\"esg-content eg-resources-focusfeedback-element-7 esg-none esg-clear\" style=\"height: 5px; visibility: hidden;\"><\/div>\n<\/div>   <\/div>\n\n<\/li>\n<li id=\"eg-6-post-id-794\" data-skin=\"resources-focusfeedback\" class=\"filterall filter-blog filter-optional eg-resources-focusfeedback-wrapper eg-post-id-794\" data-date=\"1566472878\">\n    <div class=\"esg-media-cover-wrapper\">\n<a href=\"https:\/\/www.focusfeedback.nl\/en\/your-nps-survey-do-you-send-reminders-or-not\/\" target=\"_self\"><div class=\"esg-entry-media\"><img decoding=\"async\" src=\"https:\/\/www.focusfeedback.nl\/wp-content\/uploads\/2019\/08\/Watisermooierdan.jpg\" data-no-lazy=\"1\" alt=\"\" width=\"355\" height=\"200\"><\/div>\n\n<\/a>                <div class=\"esg-overlay esg-transition eg-resources-focusfeedback-container\" data-transition=\"esg-none\"><\/div>\n\n<div class=\"esg-entry-content eg-resources-focusfeedback-content\">\n\t\t\t\t<div class=\"esg-content eg-post-794 eg-resources-focusfeedback-element-32\">Blog<\/div>\n\t\t\t\t<div class=\"esg-content eg-post-794 eg-resources-focusfeedback-element-0-a\"><a class=\"eg-resources-focusfeedback-element-0 eg-post-794\" href=\"https:\/\/www.focusfeedback.nl\/en\/your-nps-survey-do-you-send-reminders-or-not\/\" target=\"_self\">\"What could be better than basing your business model on customer enthusiasm?\"<\/a><\/div>\n              <div class=\"esg-content eg-resources-focusfeedback-element-3 esg-none esg-clear\" style=\"height: 5px; visibility: hidden;\"><\/div>\n              <div class=\"esg-content eg-resources-focusfeedback-element-5 esg-none esg-clear\" style=\"height: 5px; visibility: hidden;\"><\/div>\n\t\t\t\t<div class=\"esg-content eg-post-794 eg-resources-focusfeedback-element-6\"><span style=\"display: block;overflow: hidden; height: 110px; max-height: 110px\">Mr Nico Rietdijk - Director of the NVB (Dutch Association of Developers and Building Contractors) writes about the great opportunities that lie ahead for the construction industry.<\/span><\/div>\n              <div class=\"esg-content eg-resources-focusfeedback-element-7 esg-none esg-clear\" style=\"height: 5px; visibility: hidden;\"><\/div>\n<\/div>   <\/div>\n\n<\/li>\n<li id=\"eg-6-post-id-792\" data-skin=\"resources-focusfeedback\" class=\"filterall filter-blog filter-optional eg-resources-focusfeedback-wrapper eg-post-id-792\" data-date=\"1566472845\">\n    <div class=\"esg-media-cover-wrapper\">\n<a href=\"https:\/\/www.focusfeedback.nl\/en\/wellness-coupon-becomes-annoyance-coupon\/\" target=\"_self\"><div class=\"esg-entry-media\"><img decoding=\"async\" src=\"https:\/\/www.focusfeedback.nl\/wp-content\/uploads\/2019\/08\/FocusFeedback_vertroetelcheque.jpg\" data-no-lazy=\"1\" alt=\"\" width=\"355\" height=\"200\"><\/div>\n\n<\/a>                <div class=\"esg-overlay esg-transition eg-resources-focusfeedback-container\" data-transition=\"esg-none\"><\/div>\n\n<div class=\"esg-entry-content eg-resources-focusfeedback-content\">\n\t\t\t\t<div class=\"esg-content eg-post-792 eg-resources-focusfeedback-element-32\">Blog<\/div>\n\t\t\t\t<div class=\"esg-content eg-post-792 eg-resources-focusfeedback-element-0-a\"><a class=\"eg-resources-focusfeedback-element-0 eg-post-792\" href=\"https:\/\/www.focusfeedback.nl\/en\/wellness-coupon-becomes-annoyance-coupon\/\" target=\"_self\">Wellness Coupon becomes Annoyance Coupon<\/a><\/div>\n              <div class=\"esg-content eg-resources-focusfeedback-element-3 esg-none esg-clear\" style=\"height: 5px; visibility: hidden;\"><\/div>\n              <div class=\"esg-content eg-resources-focusfeedback-element-5 esg-none esg-clear\" style=\"height: 5px; visibility: hidden;\"><\/div>\n\t\t\t\t<div class=\"esg-content eg-post-792 eg-resources-focusfeedback-element-6\"><span style=\"display: block;overflow: hidden; height: 110px; max-height: 110px\">In the middle of last year, it was my birthday again. And at this time, you always get the question: \"What do you want for your birthday?\" Familiar, isn\u2019t...<\/span><\/div>\n              <div class=\"esg-content eg-resources-focusfeedback-element-7 esg-none esg-clear\" style=\"height: 5px; visibility: hidden;\"><\/div>\n<\/div>   <\/div>\n\n<\/li>\n<li id=\"eg-6-post-id-1423\" data-skin=\"resources-focusfeedback\" class=\"filterall filter-blog filter-optional eg-resources-focusfeedback-wrapper eg-post-id-1423\" data-date=\"1566472810\">\n    <div class=\"esg-media-cover-wrapper\">\n<a href=\"https:\/\/www.focusfeedback.nl\/en\/how-nps-works\/\" target=\"_self\"><div class=\"esg-entry-media\"><img decoding=\"async\" src=\"https:\/\/www.focusfeedback.nl\/wp-content\/uploads\/2019\/08\/HoewerktNPS.jpg\" data-no-lazy=\"1\" alt=\"\" width=\"355\" height=\"200\"><\/div>\n\n<\/a>                <div class=\"esg-overlay esg-transition eg-resources-focusfeedback-container\" data-transition=\"esg-none\"><\/div>\n\n<div class=\"esg-entry-content eg-resources-focusfeedback-content\">\n\t\t\t\t<div class=\"esg-content eg-post-1423 eg-resources-focusfeedback-element-32\">Blog<\/div>\n\t\t\t\t<div class=\"esg-content eg-post-1423 eg-resources-focusfeedback-element-0-a\"><a class=\"eg-resources-focusfeedback-element-0 eg-post-1423\" href=\"https:\/\/www.focusfeedback.nl\/en\/how-nps-works\/\" target=\"_self\">How NPS works<\/a><\/div>\n              <div class=\"esg-content eg-resources-focusfeedback-element-3 esg-none esg-clear\" style=\"height: 5px; visibility: hidden;\"><\/div>\n              <div class=\"esg-content eg-resources-focusfeedback-element-5 esg-none esg-clear\" style=\"height: 5px; visibility: hidden;\"><\/div>\n\t\t\t\t<div class=\"esg-content eg-post-1423 eg-resources-focusfeedback-element-6\"><span style=\"display: block;overflow: hidden; height: 110px; max-height: 110px\">The method was developed in 2003 by management consultant Fred Reichheld of Bain & Company, in co-operation with the company Satmetrix. The goal is to provide insight into customer...<\/span><\/div>\n              <div class=\"esg-content eg-resources-focusfeedback-element-7 esg-none esg-clear\" style=\"height: 5px; visibility: hidden;\"><\/div>\n<\/div>   <\/div>\n\n<\/li>\n<li id=\"eg-6-post-id-788\" data-skin=\"resources-focusfeedback\" class=\"filterall filter-blog filter-optional eg-resources-focusfeedback-wrapper eg-post-id-788\" data-date=\"1566472786\">\n    <div class=\"esg-media-cover-wrapper\">\n<a href=\"https:\/\/www.focusfeedback.nl\/en\/inspiration-session-bsh-beyond-nps\/\" target=\"_self\"><div class=\"esg-entry-media\"><img decoding=\"async\" src=\"https:\/\/www.focusfeedback.nl\/wp-content\/uploads\/2019\/08\/Unica_FocusFeedback.jpg\" data-no-lazy=\"1\" alt=\"\" width=\"1920\" height=\"1080\"><\/div>\n\n<\/a>                <div class=\"esg-overlay esg-transition eg-resources-focusfeedback-container\" data-transition=\"esg-none\"><\/div>\n\n<div class=\"esg-entry-content eg-resources-focusfeedback-content\">\n\t\t\t\t<div class=\"esg-content eg-post-788 eg-resources-focusfeedback-element-32\">Blog<\/div>\n\t\t\t\t<div class=\"esg-content eg-post-788 eg-resources-focusfeedback-element-0-a\"><a class=\"eg-resources-focusfeedback-element-0 eg-post-788\" href=\"https:\/\/www.focusfeedback.nl\/en\/inspiration-session-bsh-beyond-nps\/\" target=\"_self\">Inspiration session Bosch and Siemens Home Appliances Beyond NPS<\/a><\/div>\n              <div class=\"esg-content eg-resources-focusfeedback-element-3 esg-none esg-clear\" style=\"height: 5px; visibility: hidden;\"><\/div>\n              <div class=\"esg-content eg-resources-focusfeedback-element-5 esg-none esg-clear\" style=\"height: 5px; visibility: hidden;\"><\/div>\n\t\t\t\t<div class=\"esg-content eg-post-788 eg-resources-focusfeedback-element-6\"><span style=\"display: block;overflow: hidden; height: 110px; max-height: 110px\">About dating, cultural differences, sea bass and NPS at a large international organization\r\n\r\nThe Net Promoter Score, abbreviated NPS, is a simple way to measure the customer loyalty of organizations.\r\n\r\nInspiration...<\/span><\/div>\n              <div class=\"esg-content eg-resources-focusfeedback-element-7 esg-none esg-clear\" style=\"height: 5px; visibility: hidden;\"><\/div>\n<\/div>   <\/div>\n\n<\/li>\n<li id=\"eg-6-post-id-779\" data-skin=\"resources-focusfeedback\" class=\"filterall filter-blog filter-optional eg-resources-focusfeedback-wrapper eg-post-id-779\" data-date=\"1566472289\">\n    <div class=\"esg-media-cover-wrapper\">\n<a href=\"https:\/\/www.focusfeedback.nl\/en\/wat-is-een-goede-nps\/\" target=\"_self\"><div class=\"esg-entry-media\"><img decoding=\"async\" src=\"https:\/\/www.focusfeedback.nl\/wp-content\/uploads\/2019\/08\/FocusFeedback_NPS.jpg\" data-no-lazy=\"1\" alt=\"\" width=\"355\" height=\"200\"><\/div>\n\n<\/a>                <div class=\"esg-overlay esg-transition eg-resources-focusfeedback-container\" data-transition=\"esg-none\"><\/div>\n\n<div class=\"esg-entry-content eg-resources-focusfeedback-content\">\n\t\t\t\t<div class=\"esg-content eg-post-779 eg-resources-focusfeedback-element-32\">Blog<\/div>\n\t\t\t\t<div class=\"esg-content eg-post-779 eg-resources-focusfeedback-element-0-a\"><a class=\"eg-resources-focusfeedback-element-0 eg-post-779\" href=\"https:\/\/www.focusfeedback.nl\/en\/wat-is-een-goede-nps\/\" target=\"_self\">What is a good NPS?<\/a><\/div>\n              <div class=\"esg-content eg-resources-focusfeedback-element-3 esg-none esg-clear\" style=\"height: 5px; visibility: hidden;\"><\/div>\n              <div class=\"esg-content eg-resources-focusfeedback-element-5 esg-none esg-clear\" style=\"height: 5px; visibility: hidden;\"><\/div>\n\t\t\t\t<div class=\"esg-content eg-post-779 eg-resources-focusfeedback-element-6\"><span style=\"display: block;overflow: hidden; height: 110px; max-height: 110px\">The Net Promoter Score - or NPS - is a measure of customer loyalty to a brand or company. The higher the score, the more loyal the customer. But...<\/span><\/div>\n              <div class=\"esg-content eg-resources-focusfeedback-element-7 esg-none esg-clear\" style=\"height: 5px; visibility: hidden;\"><\/div>\n<\/div>   <\/div>\n\n<\/li>\n<li id=\"eg-6-post-id-777\" data-skin=\"resources-focusfeedback\" class=\"filterall filter-blog filter-optional eg-resources-focusfeedback-wrapper eg-post-id-777\" data-date=\"1566472259\">\n    <div class=\"esg-media-cover-wrapper\">\n<a href=\"https:\/\/www.focusfeedback.nl\/en\/the-nps-inspiration-day-2017\/\" target=\"_self\"><div class=\"esg-entry-media\"><img decoding=\"async\" src=\"https:\/\/www.focusfeedback.nl\/wp-content\/uploads\/2019\/08\/NPSInspiratie.jpg\" data-no-lazy=\"1\" alt=\"\" width=\"355\" height=\"200\"><\/div>\n\n<\/a>                <div class=\"esg-overlay esg-transition eg-resources-focusfeedback-container\" data-transition=\"esg-none\"><\/div>\n\n<div class=\"esg-entry-content eg-resources-focusfeedback-content\">\n\t\t\t\t<div class=\"esg-content eg-post-777 eg-resources-focusfeedback-element-32\">Blog<\/div>\n\t\t\t\t<div class=\"esg-content eg-post-777 eg-resources-focusfeedback-element-0-a\"><a class=\"eg-resources-focusfeedback-element-0 eg-post-777\" href=\"https:\/\/www.focusfeedback.nl\/en\/the-nps-inspiration-day-2017\/\" target=\"_self\">The NPS Inspiration Day 2017<\/a><\/div>\n              <div class=\"esg-content eg-resources-focusfeedback-element-3 esg-none esg-clear\" style=\"height: 5px; visibility: hidden;\"><\/div>\n              <div class=\"esg-content eg-resources-focusfeedback-element-5 esg-none esg-clear\" style=\"height: 5px; visibility: hidden;\"><\/div>\n\t\t\t\t<div class=\"esg-content eg-post-777 eg-resources-focusfeedback-element-6\"><span style=\"display: block;overflow: hidden; height: 110px; max-height: 110px\">Together with a number of our customers and users, we held the NPS Inspiration Day for our clients in the construction industry. This day was all about exchanging experiences,...<\/span><\/div>\n              <div class=\"esg-content eg-resources-focusfeedback-element-7 esg-none esg-clear\" style=\"height: 5px; visibility: hidden;\"><\/div>\n<\/div>   <\/div>\n\n<\/li>\n<li id=\"eg-6-post-id-1412\" data-skin=\"resources-focusfeedback\" class=\"filterall filter-story filter-optional eg-resources-focusfeedback-wrapper eg-post-id-1412\" data-date=\"1566389269\">\n    <div class=\"esg-media-cover-wrapper\">\n<a href=\"https:\/\/www.focusfeedback.nl\/en\/nps-makes-customer-intimacy-tangible\/\" target=\"_self\"><div class=\"esg-entry-media\"><img decoding=\"async\" src=\"https:\/\/www.focusfeedback.nl\/wp-content\/uploads\/2019\/08\/Dura-Vermeer-9.jpg\" data-no-lazy=\"1\" alt=\"\" width=\"1920\" height=\"1080\"><\/div>\n\n<\/a>                <div class=\"esg-overlay esg-transition eg-resources-focusfeedback-container\" data-transition=\"esg-none\"><\/div>\n\n<div class=\"esg-entry-content eg-resources-focusfeedback-content\">\n\t\t\t\t<div class=\"esg-content eg-post-1412 eg-resources-focusfeedback-element-32\">Story<\/div>\n\t\t\t\t<div class=\"esg-content eg-post-1412 eg-resources-focusfeedback-element-0-a\"><a class=\"eg-resources-focusfeedback-element-0 eg-post-1412\" href=\"https:\/\/www.focusfeedback.nl\/en\/nps-makes-customer-intimacy-tangible\/\" target=\"_self\">NPS makes customer intimacy tangible<\/a><\/div>\n              <div class=\"esg-content eg-resources-focusfeedback-element-3 esg-none esg-clear\" style=\"height: 5px; visibility: hidden;\"><\/div>\n              <div class=\"esg-content eg-resources-focusfeedback-element-5 esg-none esg-clear\" style=\"height: 5px; visibility: hidden;\"><\/div>\n\t\t\t\t<div class=\"esg-content eg-post-1412 eg-resources-focusfeedback-element-6\"><span style=\"display: block;overflow: hidden; height: 110px; max-height: 110px\">Marieke Mentink, Deputy Director at Dura Vermeer Bouw Hengelo: \"NPS Makes Customer Intimacy Tangible\" From Expert Execution to Additional Value.<\/span><\/div>\n              <div class=\"esg-content eg-resources-focusfeedback-element-7 esg-none esg-clear\" style=\"height: 5px; visibility: hidden;\"><\/div>\n<\/div>   <\/div>\n\n<\/li>\n<li id=\"eg-6-post-id-1415\" data-skin=\"resources-focusfeedback\" class=\"filterall filter-story filter-optional eg-resources-focusfeedback-wrapper eg-post-id-1415\" data-date=\"1566389186\">\n    <div class=\"esg-media-cover-wrapper\">\n<a href=\"https:\/\/www.focusfeedback.nl\/en\/enthusiasm-as-kpi\/\" target=\"_self\"><div class=\"esg-entry-media\"><img decoding=\"async\" src=\"https:\/\/www.focusfeedback.nl\/wp-content\/uploads\/2019\/08\/FocusFeedback_NPS.jpg\" data-no-lazy=\"1\" alt=\"\" width=\"355\" height=\"200\"><\/div>\n\n<\/a>                <div class=\"esg-overlay esg-transition eg-resources-focusfeedback-container\" data-transition=\"esg-none\"><\/div>\n\n<div class=\"esg-entry-content eg-resources-focusfeedback-content\">\n\t\t\t\t<div class=\"esg-content eg-post-1415 eg-resources-focusfeedback-element-32\">Story<\/div>\n\t\t\t\t<div class=\"esg-content eg-post-1415 eg-resources-focusfeedback-element-0-a\"><a class=\"eg-resources-focusfeedback-element-0 eg-post-1415\" href=\"https:\/\/www.focusfeedback.nl\/en\/enthusiasm-as-kpi\/\" target=\"_self\">\u201cEnthusiasm as KPI\u201d<\/a><\/div>\n              <div class=\"esg-content eg-resources-focusfeedback-element-3 esg-none esg-clear\" style=\"height: 5px; visibility: hidden;\"><\/div>\n              <div class=\"esg-content eg-resources-focusfeedback-element-5 esg-none esg-clear\" style=\"height: 5px; visibility: hidden;\"><\/div>\n\t\t\t\t<div class=\"esg-content eg-post-1415 eg-resources-focusfeedback-element-6\"><span style=\"display: block;overflow: hidden; height: 110px; max-height: 110px\">Izaac van Kralingen, Global NPS Officer - Bosch and Siemens Home Appliances: \"Enthusiasm as a KPI\" From Operational Excellence to Consumer Centricity.<\/span><\/div>\n              <div class=\"esg-content eg-resources-focusfeedback-element-7 esg-none esg-clear\" style=\"height: 5px; visibility: hidden;\"><\/div>\n<\/div>   <\/div>\n\n<\/li>\n<li id=\"eg-6-post-id-1432\" data-skin=\"resources-focusfeedback\" class=\"filterall filter-story filter-optional eg-resources-focusfeedback-wrapper eg-post-id-1432\" data-date=\"1566388863\">\n    <div class=\"esg-media-cover-wrapper\">\n<a href=\"https:\/\/www.focusfeedback.nl\/en\/nps-is-a-golden-ticket\/\" target=\"_self\"><div class=\"esg-entry-media\"><img decoding=\"async\" src=\"https:\/\/www.focusfeedback.nl\/wp-content\/uploads\/2019\/08\/Vormbouw_FocusFeedback.jpg\" data-no-lazy=\"1\" alt=\"\" width=\"1920\" height=\"1080\"><\/div>\n\n<\/a>                <div class=\"esg-overlay esg-transition eg-resources-focusfeedback-container\" data-transition=\"esg-none\"><\/div>\n\n<div class=\"esg-entry-content eg-resources-focusfeedback-content\">\n\t\t\t\t<div class=\"esg-content eg-post-1432 eg-resources-focusfeedback-element-32\">Story<\/div>\n\t\t\t\t<div class=\"esg-content eg-post-1432 eg-resources-focusfeedback-element-0-a\"><a class=\"eg-resources-focusfeedback-element-0 eg-post-1432\" href=\"https:\/\/www.focusfeedback.nl\/en\/nps-is-a-golden-ticket\/\" target=\"_self\">Customers satisfaction research is a golden ticket<\/a><\/div>\n              <div class=\"esg-content eg-resources-focusfeedback-element-3 esg-none esg-clear\" style=\"height: 5px; visibility: hidden;\"><\/div>\n              <div class=\"esg-content eg-resources-focusfeedback-element-5 esg-none esg-clear\" style=\"height: 5px; visibility: hidden;\"><\/div>\n\t\t\t\t<div class=\"esg-content eg-post-1432 eg-resources-focusfeedback-element-6\"><span style=\"display: block;overflow: hidden; height: 110px; max-height: 110px\">Every employee at VORM knows the drill: Every day I strive to be, along with colleagues and partners, the best \u2018VORMer\u2019 for our customers through performing each day better...<\/span><\/div>\n              <div class=\"esg-content eg-resources-focusfeedback-element-7 esg-none esg-clear\" style=\"height: 5px; visibility: hidden;\"><\/div>\n<\/div>   <\/div>\n\n<\/li>\n<li id=\"eg-6-post-id-1402\" data-skin=\"resources-focusfeedback\" class=\"filterall filter-story filter-optional eg-resources-focusfeedback-wrapper eg-post-id-1402\" data-date=\"1566388540\">\n    <div class=\"esg-media-cover-wrapper\">\n<a href=\"https:\/\/www.focusfeedback.nl\/en\/net-promoter-score-nps-the-basis-for-customer-loyality\/\" target=\"_self\"><div class=\"esg-entry-media\"><img decoding=\"async\" src=\"https:\/\/www.focusfeedback.nl\/wp-content\/uploads\/2019\/08\/Unica_FocusFeedback.jpg\" data-no-lazy=\"1\" alt=\"\" width=\"1920\" height=\"1080\"><\/div>\n\n<\/a>                <div class=\"esg-overlay esg-transition eg-resources-focusfeedback-container\" data-transition=\"esg-none\"><\/div>\n\n<div class=\"esg-entry-content eg-resources-focusfeedback-content\">\n\t\t\t\t<div class=\"esg-content eg-post-1402 eg-resources-focusfeedback-element-32\">Story<\/div>\n\t\t\t\t<div class=\"esg-content eg-post-1402 eg-resources-focusfeedback-element-0-a\"><a class=\"eg-resources-focusfeedback-element-0 eg-post-1402\" href=\"https:\/\/www.focusfeedback.nl\/en\/net-promoter-score-nps-the-basis-for-customer-loyality\/\" target=\"_self\">Net Promoter Score (NPS) - The basis for customer loyality<\/a><\/div>\n              <div class=\"esg-content eg-resources-focusfeedback-element-3 esg-none esg-clear\" style=\"height: 5px; visibility: hidden;\"><\/div>\n              <div class=\"esg-content eg-resources-focusfeedback-element-5 esg-none esg-clear\" style=\"height: 5px; visibility: hidden;\"><\/div>\n\t\t\t\t<div class=\"esg-content eg-post-1402 eg-resources-focusfeedback-element-6\"><span style=\"display: block;overflow: hidden; height: 110px; max-height: 110px\">Tom Verschoor, Director, and Jeffrey Hoppenbrouwers, Marketing & Communication Manager at Unica Fire Safety: \"NPS is the Basis for Customer Loyalty\"<\/span><\/div>\n              <div class=\"esg-content eg-resources-focusfeedback-element-7 esg-none esg-clear\" style=\"height: 5px; visibility: hidden;\"><\/div>\n<\/div>   <\/div>\n\n<\/li>\n<li id=\"eg-6-post-id-1407\" data-skin=\"resources-focusfeedback\" class=\"filterall filter-story filter-optional eg-resources-focusfeedback-wrapper eg-post-id-1407\" data-date=\"1566388294\">\n    <div class=\"esg-media-cover-wrapper\">\n<a href=\"https:\/\/www.focusfeedback.nl\/en\/nps-embedded-in-policy\/\" target=\"_self\"><div class=\"esg-entry-media\"><img decoding=\"async\" src=\"https:\/\/www.focusfeedback.nl\/wp-content\/uploads\/2019\/08\/DuraVermeer_Focusfeedback.jpg\" data-no-lazy=\"1\" alt=\"\" width=\"1920\" height=\"1080\"><\/div>\n\n<\/a>                <div class=\"esg-overlay esg-transition eg-resources-focusfeedback-container\" data-transition=\"esg-none\"><\/div>\n\n<div class=\"esg-entry-content eg-resources-focusfeedback-content\">\n\t\t\t\t<div class=\"esg-content eg-post-1407 eg-resources-focusfeedback-element-32\">Story<\/div>\n\t\t\t\t<div class=\"esg-content eg-post-1407 eg-resources-focusfeedback-element-0-a\"><a class=\"eg-resources-focusfeedback-element-0 eg-post-1407\" href=\"https:\/\/www.focusfeedback.nl\/en\/nps-embedded-in-policy\/\" target=\"_self\">NPS embedded in policy<\/a><\/div>\n              <div class=\"esg-content eg-resources-focusfeedback-element-3 esg-none esg-clear\" style=\"height: 5px; visibility: hidden;\"><\/div>\n              <div class=\"esg-content eg-resources-focusfeedback-element-5 esg-none esg-clear\" style=\"height: 5px; visibility: hidden;\"><\/div>\n\t\t\t\t<div class=\"esg-content eg-post-1407 eg-resources-focusfeedback-element-6\"><span style=\"display: block;overflow: hidden; height: 110px; max-height: 110px\">Customer satisfaction is firmly embedded in the company policy at Dura Vermeer. It is not only something for the home buyer consultant, but also for the estimator, the foreman,...<\/span><\/div>\n              <div class=\"esg-content eg-resources-focusfeedback-element-7 esg-none esg-clear\" style=\"height: 5px; visibility: hidden;\"><\/div>\n<\/div>   <\/div>\n\n<\/li>\n<li id=\"eg-6-post-id-1426\" data-skin=\"resources-focusfeedback\" class=\"filterall filter-story filter-optional eg-resources-focusfeedback-wrapper eg-post-id-1426\" data-date=\"1566387639\">\n    <div class=\"esg-media-cover-wrapper\">\n<a href=\"https:\/\/www.focusfeedback.nl\/en\/nps-gives-customers-a-voice\/\" target=\"_self\"><div class=\"esg-entry-media\"><img decoding=\"async\" src=\"https:\/\/www.focusfeedback.nl\/wp-content\/uploads\/2019\/08\/Janssendejong.png\" data-no-lazy=\"1\" alt=\"\" width=\"1920\" height=\"1080\"><\/div>\n\n<\/a>                <div class=\"esg-overlay esg-transition eg-resources-focusfeedback-container\" data-transition=\"esg-none\"><\/div>\n\n<div class=\"esg-entry-content eg-resources-focusfeedback-content\">\n\t\t\t\t<div class=\"esg-content eg-post-1426 eg-resources-focusfeedback-element-32\">Story<\/div>\n\t\t\t\t<div class=\"esg-content eg-post-1426 eg-resources-focusfeedback-element-0-a\"><a class=\"eg-resources-focusfeedback-element-0 eg-post-1426\" href=\"https:\/\/www.focusfeedback.nl\/en\/nps-gives-customers-a-voice\/\" target=\"_self\">NPS gives customers a voice<\/a><\/div>\n              <div class=\"esg-content eg-resources-focusfeedback-element-3 esg-none esg-clear\" style=\"height: 5px; visibility: hidden;\"><\/div>\n              <div class=\"esg-content eg-resources-focusfeedback-element-5 esg-none esg-clear\" style=\"height: 5px; visibility: hidden;\"><\/div>\n\t\t\t\t<div class=\"esg-content eg-post-1426 eg-resources-focusfeedback-element-6\"><span style=\"display: block;overflow: hidden; height: 110px; max-height: 110px\">Net Promoter Score measurements gives customers a voice at Janssen de Jong, and their voice is heard. They regard positive feedback as a compliment, and very motivating, while we...<\/span><\/div>\n              <div class=\"esg-content eg-resources-focusfeedback-element-7 esg-none esg-clear\" style=\"height: 5px; visibility: hidden;\"><\/div>\n<\/div>   <\/div>\n\n<\/li>\n<li id=\"eg-6-post-id-1397\" data-skin=\"resources-focusfeedback\" class=\"filterall filter-story filter-optional eg-resources-focusfeedback-wrapper eg-post-id-1397\" data-date=\"1566387451\">\n    <div class=\"esg-media-cover-wrapper\">\n<a href=\"https:\/\/www.focusfeedback.nl\/en\/portal-with-homedna-brings-convenience\/\" target=\"_self\"><div class=\"esg-entry-media\"><img decoding=\"async\" src=\"https:\/\/www.focusfeedback.nl\/wp-content\/uploads\/2019\/08\/Eracontour.png\" data-no-lazy=\"1\" alt=\"\" width=\"355\" height=\"200\"><\/div>\n\n<\/a>                <div class=\"esg-overlay esg-transition eg-resources-focusfeedback-container\" data-transition=\"esg-none\"><\/div>\n\n<div class=\"esg-entry-content eg-resources-focusfeedback-content\">\n\t\t\t\t<div class=\"esg-content eg-post-1397 eg-resources-focusfeedback-element-32\">Story<\/div>\n\t\t\t\t<div class=\"esg-content eg-post-1397 eg-resources-focusfeedback-element-0-a\"><a class=\"eg-resources-focusfeedback-element-0 eg-post-1397\" href=\"https:\/\/www.focusfeedback.nl\/en\/portal-with-homedna-brings-convenience\/\" target=\"_self\">Portal with HomeDNA brings convenience<\/a><\/div>\n              <div class=\"esg-content eg-resources-focusfeedback-element-3 esg-none esg-clear\" style=\"height: 5px; visibility: hidden;\"><\/div>\n              <div class=\"esg-content eg-resources-focusfeedback-element-5 esg-none esg-clear\" style=\"height: 5px; visibility: hidden;\"><\/div>\n\t\t\t\t<div class=\"esg-content eg-post-1397 eg-resources-focusfeedback-element-6\"><span style=\"display: block;overflow: hidden; height: 110px; max-height: 110px\">For ERA Contour, Focus Feedback is not simply an in-house developed system that provides score figures, but rather a methodology that encompasses everything, your entire way of working.<\/span><\/div>\n              <div class=\"esg-content eg-resources-focusfeedback-element-7 esg-none esg-clear\" style=\"height: 5px; visibility: hidden;\"><\/div>\n<\/div>   <\/div>\n\n<\/li>\n<li id=\"eg-6-post-id-1437\" data-skin=\"resources-focusfeedback\" class=\"filterall filter-story filter-optional eg-resources-focusfeedback-wrapper eg-post-id-1437\" data-date=\"1566386757\">\n    <div class=\"esg-media-cover-wrapper\">\n<a href=\"https:\/\/www.focusfeedback.nl\/en\/interim-feedback-to-help-continuous-improvement-at-heembouw\/\" target=\"_self\"><div class=\"esg-entry-media\"><img decoding=\"async\" src=\"https:\/\/www.focusfeedback.nl\/wp-content\/uploads\/2019\/08\/Heembouw_FocusFeedback.jpg\" data-no-lazy=\"1\" alt=\"\" width=\"1920\" height=\"1080\"><\/div>\n\n<\/a>                <div class=\"esg-overlay esg-transition eg-resources-focusfeedback-container\" 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