{"id":1375,"date":"2019-07-09T09:48:32","date_gmt":"2019-07-09T09:48:32","guid":{"rendered":"https:\/\/www.focusfeedback.nl\/stories\/"},"modified":"2025-04-08T08:46:24","modified_gmt":"2025-04-08T08:46:24","slug":"stories","status":"publish","type":"page","link":"https:\/\/www.focusfeedback.nl\/en\/stories\/","title":{"rendered":"Stories"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_row full_width=&#8221;stretch_row&#8221; content_placement=&#8221;bottom&#8221; css=&#8221;.vc_custom_1742305171078{padding-bottom: 50px !important;background-image: url(https:\/\/www.focusfeedback.nl\/wp-content\/uploads\/2023\/06\/5.0-Stories.png?id=3903) !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}&#8221; min_height=&#8221;650&#8243; el_class=&#8221;customHeaderAfbeelding&#8221;][vc_column css=&#8221;.vc_custom_1742291123880{border-bottom-width: 100px !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}&#8221;][\/vc_column][\/vc_row][vc_row full_width=&#8221;stretch_row_content_no_spaces&#8221; css=&#8221;.vc_custom_1742305119510{margin-bottom: 0px !important;padding-bottom: 0px !important;}&#8221;][vc_column css=&#8221;.vc_custom_1742398093260{margin-top: 0px !important;padding-top: 0px !important;}&#8221;][vc_single_image image=&#8221;85&#8243; img_size=&#8221;full&#8221; css=&#8221;.vc_custom_1566371062808{margin-bottom: 0px !important;padding-bottom: 0px !important;}&#8221;][\/vc_column][\/vc_row][vc_row css=&#8221;.vc_custom_1705302567034{margin-top: -50px !important;margin-bottom: 0px !important;padding-top: 20px !important;padding-bottom: 0px !important;}&#8221;][vc_column css=&#8221;.vc_custom_1566370809396{margin-top: 0px !important;margin-bottom: 0px !important;padding-top: 0px !important;padding-bottom: 0px !important;}&#8221;]<style>#breadcrumb-6a79a35cc92a6 li::after { content: \"\u00bb\" }<\/style><ol class=\"wwp-vc-breadcrumbs \" id=\"breadcrumb-6a79a35cc92a6\"><li class=\"visited\"><a href=\"\/\">Home<\/a><\/li><li class=\"current\"><span>Stories<\/span><\/li><\/ol>[\/vc_column][\/vc_row][vc_row css=&#8221;.vc_custom_1569345208233{margin-top: -20px !important;padding-top: 0px !important;}&#8221;][vc_column width=&#8221;2\/3&#8243; css=&#8221;.vc_custom_1701329250174{margin-top: 0px !important;padding-top: 0px !important;padding-bottom: 30px !important;}&#8221;][vc_column_text]<\/p>\n<h1>NPS klantverhalen<\/h1>\n<h2>Klantverhalen die inspireren<\/h2>\n<p>We streven ernaar ook van onze eigen klanten promoters te maken. Want het is niet alleen belangrijk om klanten te hebben, maar nog belangrijker om fans te cre\u00ebren! En dat doen we door snelle, persoonlijke interactie op belangrijke momenten. Onze klanten delen graag hoe we samen, op basis van de NPS en eNPS, feedback hebben verzameld, geanalyseerd en omgezet naar concrete verbeterpunten. Bekijk onze klantverhalen en ervaar wat wij voor jou kunnen betekenen![\/vc_column_text][vc_btn title=&#8221;Word ons volgende succesverhaal&#8221; style=&#8221;gradient-custom&#8221; gradient_custom_color_1=&#8221;#41b2d9&#8243; gradient_custom_color_2=&#8221;#41b2d9&#8243; shape=&#8221;square&#8221; i_align=&#8221;right&#8221; i_icon_fontawesome=&#8221;&#8221; css=&#8221;.vc_custom_1705918882381{padding-top: 30px !important;}&#8221; add_icon=&#8221;true&#8221; link=&#8221;url:https%3A%2F%2Fwww.focusfeedback.nl%2Fen%2Fcontact%2F|title:Contact|&#8221;][\/vc_column][vc_column width=&#8221;1\/3&#8243;][\/vc_column][\/vc_row][vc_row full_width=&#8221;stretch_row_content_no_spaces&#8221; equal_height=&#8221;yes&#8221; content_placement=&#8221;middle&#8221;][vc_column][vc_row_inner content_placement=&#8221;middle&#8221; css=&#8221;.vc_custom_1564057615918{margin-top: 0px !important;margin-bottom: 0px !important;border-top-width: 0px !important;border-bottom-width: 0px !important;padding-top: 0px !important;padding-bottom: 0px !important;}&#8221;][vc_column_inner width=&#8221;1\/2&#8243; css=&#8221;.vc_custom_1742400319304{margin-top: 0px !important;margin-right: 0px !important;margin-bottom: 0px !important;margin-left: 0px !important;border-top-width: 0px !important;border-right-width: 0px !important;border-bottom-width: 0px !important;border-left-width: 0px !important;padding-top: 0px !important;padding-right: 0px !important;padding-bottom: 0px !important;padding-left: 0px !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}&#8221;][vc_single_image image=&#8221;1143&#8243; img_size=&#8221;full&#8221; alignment=&#8221;center&#8221; css=&#8221;&#8221; el_class=&#8221;AfbeeldingNPS&#8221;][\/vc_column_inner][vc_column_inner width=&#8221;1\/2&#8243; css=&#8221;.vc_custom_1564469086252{margin-top: 0px !important;margin-right: 0px !important;margin-bottom: 0px !important;margin-left: 0px !important;padding-top: 0px !important;padding-right: 0px !important;padding-bottom: 0px !important;padding-left: 0px !important;}&#8221;][vc_column_text css=&#8221;.vc_custom_1579353245913{margin-top: 0px !important;margin-bottom: 0px !important;padding-right: 50px !important;padding-left: 50px !important;}&#8221;]<span style=\"color: #40b2d9;\">Izaac van Kralingen, Global NPS Officer &#8211; BSH Huishoudapparaten<\/span><\/p>\n<h2><a href=\"https:\/\/www.focusfeedback.nl\/enthousiasme-als-kpi\/\"><strong>\u201cEnthousiasme als KPI\u201d<\/strong><\/a><\/h2>\n<p>\u201cIn 2010 zijn wij van klachtenmanagement en de strategie van operational excellence overgegaan naar consumer centricity en het werken met de Net Promoter Score (NPS). Wij merkten dat consumenten wilden reageren, commentaar geven, juist ook positief. Zo zijn we met Focus Feedback gestart. De software achter Focus Feedback is betrouwbaar, gebruiksvriendelijk en flexibel: het werkt, je vindt snel wat je zoekt en je past het eenvoudig aan. Wij gebruiken het nu in 30 landen, straks 40. Het werkt dus ook internationaal\u201d [\u2026]<\/p>\n<p><a href=\"https:\/\/www.focusfeedback.nl\/enthousiasme-als-kpi\/\"><strong><span style=\"color: #40b2d9;\">Lees het verhaal van onze klant Bosch en Siemens <i class=\"icon-right-circled\" style=\"\" aria-hidden=\"true\"><\/i><\/span><\/strong><\/a>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][vc_row_inner equal_height=&#8221;yes&#8221; content_placement=&#8221;middle&#8221; css=&#8221;.vc_custom_1566379679788{margin-top: 0px !important;margin-bottom: 0px !important;border-top-width: 0px !important;border-bottom-width: 0px !important;padding-top: 0px !important;padding-bottom: 0px !important;}&#8221;][vc_column_inner width=&#8221;1\/2&#8243; css=&#8221;.vc_custom_1564469092361{margin-top: 0px !important;margin-right: 0px !important;margin-bottom: 0px !important;margin-left: 0px !important;padding-top: 0px !important;padding-right: 0px !important;padding-bottom: 0px !important;padding-left: 0px !important;}&#8221;][vc_column_text css=&#8221;.vc_custom_1579353299093{margin-top: 0px !important;margin-bottom: 0px !important;padding-right: 50px !important;padding-left: 60px !important;}&#8221;]<span style=\"color: #40b2d9;\">Marieke Mentink, Adjunct Directeur Dura Vermeer Bouw Hengelo<br \/>\n<\/span><\/p>\n<h2><a href=\"https:\/\/www.focusfeedback.nl\/nps-maakt-customer-intimacy-tastbaar\/\"><strong>\u201cNPS maakt customer intimacy tastbaar\u201d<\/strong><\/a><\/h2>\n<p>\u201cWe zagen de focus binnen onze markt verschuiven van techniek en productie naar toegevoegde waarde en klantgerichtheid. Deskundige uitvoerders? Die waren er genoeg. Wij wilden ons onderscheiden, onze klanten extra waarde bieden. Daarom kozen we een nieuwe strategie: customer intimacy. We begonnen bij Klantenservice met een NPS-meting\u00a0na elke afgeronde klacht. Met Focus Feedback, real-time en geautomatiseerd. Daarna volgde Kopersadvies met metingen op vier momenten in het aankoopproces\u201d[\u2026]<\/p>\n<p><a href=\"https:\/\/www.focusfeedback.nl\/nps-maakt-customer-intimacy-tastbaar\/\"><strong><span style=\"color: #40b2d9;\">Lees meer over de ervaringen van onze klant Dura Vermeer <i class=\"icon-right-circled\" style=\"\" aria-hidden=\"true\"><\/i><\/span><\/strong><\/a>[\/vc_column_text][\/vc_column_inner][vc_column_inner el_class=&#8221;AfbeeldingNPS&#8221; width=&#8221;1\/2&#8243; css=&#8221;.vc_custom_1742400469370{margin-top: 0px !important;margin-right: 0px !important;margin-bottom: 0px !important;margin-left: 0px !important;border-top-width: 0px !important;border-right-width: 0px !important;border-bottom-width: 0px !important;border-left-width: 0px !important;padding-top: 0px !important;padding-right: 0px !important;padding-bottom: 0px !important;padding-left: 0px !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}&#8221;][vc_single_image image=&#8221;999&#8243; img_size=&#8221;full&#8221; css=&#8221;&#8221; el_class=&#8221;AfbeeldingNPS&#8221;][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row full_width=&#8221;stretch_row_content_no_spaces&#8221; css=&#8221;.vc_custom_1566379717301{margin-top: 0px !important;padding-top: 0px !important;}&#8221;][vc_column][vc_single_image image=&#8221;85&#8243; img_size=&#8221;full&#8221;][\/vc_column][\/vc_row][vc_row][vc_column width=&#8221;2\/3&#8243; css=&#8221;.vc_custom_1701329282646{padding-bottom: 30px !important;}&#8221;][vc_column_text]<\/p>\n<h2> More success stories <\/h2>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/3&#8243;][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text]<style type=\"text\/css\">a.eg-henryharrison-element-1,a.eg-henryharrison-element-2{-webkit-transition:all .4s linear;   -moz-transition:all .4s linear;   -o-transition:all .4s linear;   -ms-transition:all .4s linear;   transition:all .4s linear}.eg-jimmy-carter-element-11 i:before{margin-left:0px; 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margin-right:5px; cursor:pointer; padding:0px 11px; border:1px solid #e5e5e5; line-height:30px; font-size:12px; font-weight:400; font-family:\\\"Open Sans\\\",sans-serif; display:inline-block; background:#eee; margin-bottom:5px}.simple-light .esg-navigationbutton *{color:#000}.simple-light .esg-left,.simple-light .esg-right{color:#000; padding:0px 7px}.simple-light .esg-pagination-button:last-child{margin-right:0}.simple-light .esg-sortbutton-wrapper,.simple-light .esg-cartbutton-wrapper{display:inline-block}.simple-light .esg-sortbutton-order,.simple-light .esg-cartbutton-order{display:inline-block;  vertical-align:top;  border:1px solid #e5e5e5;  width:29px;  line-height:30px;  font-size:9px;  font-weight:400;  color:#000;  cursor:pointer;  background:#eee}.simple-light .esg-cartbutton{color:#333; cursor:default !important}.simple-light .esg-cartbutton .esgicon-basket{color:#333;   font-size:15px;   line-height:15px;   margin-right:10px}.simple-light .esg-cartbutton-wrapper{cursor:default !important}.simple-light .esg-sortbutton,.simple-light .esg-cartbutton{display:inline-block; position:relative; cursor:pointer; margin-right:5px}.simple-light .esg-navigationbutton:hover,.simple-light .esg-filterbutton:hover,.simple-light .esg-sortbutton:hover,.simple-light .esg-sortbutton-order:hover,.simple-light .esg-cartbutton a:hover,.simple-light .esg-filterbutton.selected{background-color:#fff;   border-color:#bbb;   color:#333;   box-shadow:0px 3px 5px 0px rgba(0,0,0,0.13)}.simple-light .esg-navigationbutton:hover *{color:#333}.simple-light .esg-sortbutton-order.tp-desc:hover{border-color:#bbb; color:#333; box-shadow:0px -3px 5px 0px rgba(0,0,0,0.13) !important}.simple-light .esg-filter-checked{padding:3px;  color:#c5c5c5;  background:#ddd;  margin-left:7px;  font-size:9px;  font-weight:400;  line-height:20px;  vertical-align:middle}.simple-light .esg-filterbutton.selected .esg-filter-checked,.simple-light .esg-filterbutton:hover .esg-filter-checked{padding:3px;  color:#fff;  background:#000;  margin-left:7px;  font-size:9px;  font-weight:400;  line-height:20px;  vertical-align:middle}<\/style>\n<style type=\"text\/css\">.eg-hebert-nederlands-element-31{font-size:10px !important; line-height:20px !important; color:#40b2d9 !important; font-weight:600 !important; padding:0px 0px 0px 0px !important; border-radius:0px 0px 0px 0px !important; background:transparent !important; z-index:2 !important; display:block; text-transform:uppercase !important}.eg-hebert-nederlands-element-0{font-size:20px !important; line-height:25px !important; color:#000000 !important; font-weight:700 !important; padding:0px 0px 0px 0px !important; border-radius:0px 0px 0px 0px !important; background:transparent !important; z-index:2 !important; display:block; font-family:\"Raleway\" !important}.eg-hebert-nederlands-element-6{font-size:15px; line-height:29px; color:#626262; font-weight:300; display:block; text-align:left; clear:both; margin:5px 0px 0px 0px ; padding:0px 0px 0px 0px ; border-radius:0px 0px 0px 0px ; background:transparent; position:relative; z-index:2 !important; font-family:\"Raleway\"}<\/style>\n<style type=\"text\/css\"><\/style>\n<style type=\"text\/css\">.eg-hebert-nederlands-element-31-a{font-size:10px !important; line-height:20px !important; color:#40b2d9 !important; font-weight:600 !important; text-decoration:none !important; text-transform:uppercase !important; letter-spacing:normal !important; display:inline-block !important; float:left !important; clear:both !important; margin:0px 0px 0px 0px !important; position:relative !important}<\/style>\n<style type=\"text\/css\">.eg-hebert-nederlands-element-0-a{display:block !important; text-align:left !important; clear:both !important; margin:0px 0px 0px 0px !important; position:relative !important}<\/style>\n<style type=\"text\/css\">.eg-hebert-nederlands-container{background:transparent}<\/style>\n<style type=\"text\/css\">.eg-hebert-nederlands-content{background:#ffffff; padding:30px 30px 60px 30px; border-width:0px 1px 1px 1px; border-radius:0px 0px 0px 0px; border-color:#e5e5e5; border-style:solid; text-align:center}<\/style>\n<style type=\"text\/css\">.esg-grid .mainul li.eg-hebert-nederlands-wrapper{background:#ffffff; padding:0px 0px 0px 0px; border-width:0px 0px 0px 0px; border-radius:0px 0px 0px 0px; border-color:transparent; border-style:none}<\/style>\n<style type=\"text\/css\">.esg-grid .mainul li.eg-hebert-nederlands-wrapper .esg-media-poster{background-size:cover; background-position:center center; background-repeat:no-repeat}<\/style>\n<!-- THE ESSENTIAL GRID 3.0.11 POST -->\n\n<article class=\"myportfolio-container simple-light source_type_post\" id=\"esg-grid-11-1-wrap\">\n\n    <div id=\"esg-grid-11-1\" class=\"esg-grid\" style=\"background: transparent;padding: 0px 0px 0px 0px ; box-sizing:border-box; -moz-box-sizing:border-box; -webkit-box-sizing:border-box; display:none\">\n<ul>\n<li id=\"eg-11-post-id-5202\" data-skin=\"hebert-nederlands\" class=\"filterall filter-story filter-optional eg-hebert-nederlands-wrapper eg-post-id-5202\" data-excerpt=\"visible-on\" data-title=\"the-era-co\" data-date=\"1711012011\">\n    <div class=\"esg-media-cover-wrapper\">\n<a href=\"https:\/\/www.focusfeedback.nl\/en\/the-era-contour-smile-guarantee\/\" target=\"_self\"><div class=\"esg-entry-media\"><img decoding=\"async\" src=\"https:\/\/www.focusfeedback.nl\/wp-content\/uploads\/2024\/03\/Foto-team-blije-klant-2.jpg\" data-no-lazy=\"1\" alt=\"Foto team blije klant\" width=\"1370\" height=\"1026\"><\/div>\n\n<\/a>                <div class=\"esg-overlay esg-transition eg-hebert-nederlands-container\" data-transition=\"esg-none\"><\/div>\n\n<div class=\"esg-entry-content eg-hebert-nederlands-content\">\n\t\t\t\t<div class=\"esg-content eg-post-5202 eg-hebert-nederlands-element-31-a\"><a class=\"eg-hebert-nederlands-element-31 eg-post-5202\" href=\"https:\/\/www.focusfeedback.nl\/en\/the-era-contour-smile-guarantee\/\" target=\"_self\">Story<\/a><\/div>\n\t\t\t\t<div class=\"esg-content eg-post-5202 eg-hebert-nederlands-element-0-a\"><a class=\"eg-hebert-nederlands-element-0 eg-post-5202\" href=\"https:\/\/www.focusfeedback.nl\/en\/the-era-contour-smile-guarantee\/\" target=\"_self\">The ERA Contour Smile Guarantee<\/a><\/div>\n              <div class=\"esg-content eg-hebert-nederlands-element-3 esg-none esg-clear\" style=\"height: 5px; visibility: hidden;\"><\/div>\n              <div class=\"esg-content eg-hebert-nederlands-element-5 esg-none esg-clear\" style=\"height: 5px; visibility: hidden;\"><\/div>\n\t\t\t\t<div class=\"esg-content eg-post-5202 eg-hebert-nederlands-element-6\"><span style=\"display: block;overflow: hidden; height: 110px; max-height: 110px\">Visible on the \"Happy Customers Board\" and actively shared via intranet, feedback lives throughout the company.<\/span><\/div>\n              <div class=\"esg-content eg-hebert-nederlands-element-7 esg-none esg-clear\" style=\"height: 5px; visibility: hidden;\"><\/div>\n<\/div>   <\/div>\n\n<\/li>\n<li id=\"eg-11-post-id-4661\" data-skin=\"hebert-nederlands\" class=\"filterall filter-story filter-optional eg-hebert-nederlands-wrapper eg-post-id-4661\" data-excerpt=\"ffedback-i\" data-title=\"feedback-a\" data-date=\"1704787246\">\n    <div class=\"esg-media-cover-wrapper\">\n<a href=\"https:\/\/www.focusfeedback.nl\/en\/feedback-as-a-compass-stebrus-path-to-customer-satisfaction\/\" target=\"_self\"><div class=\"esg-entry-media\"><img decoding=\"async\" src=\"https:\/\/www.focusfeedback.nl\/wp-content\/uploads\/2024\/01\/Focus-Feedback-x-Stebru.png\" data-no-lazy=\"1\" alt=\"Focus Feedback x Stebru\" width=\"2233\" height=\"1872\"><\/div>\n\n<\/a>                <div class=\"esg-overlay esg-transition eg-hebert-nederlands-container\" data-transition=\"esg-none\"><\/div>\n\n<div class=\"esg-entry-content eg-hebert-nederlands-content\">\n\t\t\t\t<div class=\"esg-content eg-post-4661 eg-hebert-nederlands-element-31-a\"><a class=\"eg-hebert-nederlands-element-31 eg-post-4661\" href=\"https:\/\/www.focusfeedback.nl\/en\/feedback-as-a-compass-stebrus-path-to-customer-satisfaction\/\" target=\"_self\">Story<\/a><\/div>\n\t\t\t\t<div class=\"esg-content eg-post-4661 eg-hebert-nederlands-element-0-a\"><a class=\"eg-hebert-nederlands-element-0 eg-post-4661\" href=\"https:\/\/www.focusfeedback.nl\/en\/feedback-as-a-compass-stebrus-path-to-customer-satisfaction\/\" target=\"_self\">Feedback as a compass: Stebru's path to Customer Satisfaction<\/a><\/div>\n              <div class=\"esg-content eg-hebert-nederlands-element-3 esg-none esg-clear\" style=\"height: 5px; visibility: hidden;\"><\/div>\n              <div class=\"esg-content eg-hebert-nederlands-element-5 esg-none esg-clear\" style=\"height: 5px; visibility: hidden;\"><\/div>\n\t\t\t\t<div class=\"esg-content eg-post-4661 eg-hebert-nederlands-element-6\"><span style=\"display: block;overflow: hidden; height: 110px; max-height: 110px\">Ffedback is worth its weight in gold,\" says Vivian de Zwart of Stebru. Discover how she turns feedback insights into action.<\/span><\/div>\n              <div class=\"esg-content eg-hebert-nederlands-element-7 esg-none esg-clear\" style=\"height: 5px; visibility: hidden;\"><\/div>\n<\/div>   <\/div>\n\n<\/li>\n<li id=\"eg-11-post-id-4658\" data-skin=\"hebert-nederlands\" class=\"filterall filter-story filter-optional eg-hebert-nederlands-wrapper eg-post-id-4658\" data-excerpt=\"feedbac\" data-title=\"an-in-dept\" data-date=\"1704710044\">\n    <div class=\"esg-media-cover-wrapper\">\n<a href=\"https:\/\/www.focusfeedback.nl\/en\/an-in-depth-look-at-feedback-at-de-nederlandse-zorg-bemiddelaar\/\" target=\"_self\"><div class=\"esg-entry-media\"><img decoding=\"async\" src=\"https:\/\/www.focusfeedback.nl\/wp-content\/uploads\/2024\/01\/Focus-Feedback-x-DNZB.png\" data-no-lazy=\"1\" alt=\"Focus Feedback x DNZB\" width=\"2115\" height=\"1773\"><\/div>\n\n<\/a>                <div class=\"esg-overlay esg-transition eg-hebert-nederlands-container\" data-transition=\"esg-none\"><\/div>\n\n<div class=\"esg-entry-content eg-hebert-nederlands-content\">\n\t\t\t\t<div class=\"esg-content eg-post-4658 eg-hebert-nederlands-element-31-a\"><a class=\"eg-hebert-nederlands-element-31 eg-post-4658\" href=\"https:\/\/www.focusfeedback.nl\/en\/an-in-depth-look-at-feedback-at-de-nederlandse-zorg-bemiddelaar\/\" target=\"_self\">Story<\/a><\/div>\n\t\t\t\t<div class=\"esg-content eg-post-4658 eg-hebert-nederlands-element-0-a\"><a class=\"eg-hebert-nederlands-element-0 eg-post-4658\" href=\"https:\/\/www.focusfeedback.nl\/en\/an-in-depth-look-at-feedback-at-de-nederlandse-zorg-bemiddelaar\/\" target=\"_self\">An in-depth look at feedback at \u2018De Nederlandse Zorg Bemiddelaar\u2019<\/a><\/div>\n              <div class=\"esg-content eg-hebert-nederlands-element-3 esg-none esg-clear\" style=\"height: 5px; visibility: hidden;\"><\/div>\n              <div class=\"esg-content eg-hebert-nederlands-element-5 esg-none esg-clear\" style=\"height: 5px; visibility: hidden;\"><\/div>\n\t\t\t\t<div class=\"esg-content eg-post-4658 eg-hebert-nederlands-element-6\"><span style=\"display: block;overflow: hidden; height: 110px; max-height: 110px\">\u201cFeedback is a gift. It shows us where we stand as an organization and how we can improve our policy,\u201d says Robin from De Nederlandse Zorg Bemiddelaar<\/span><\/div>\n              <div class=\"esg-content eg-hebert-nederlands-element-7 esg-none esg-clear\" style=\"height: 5px; visibility: hidden;\"><\/div>\n<\/div>   <\/div>\n\n<\/li>\n<li id=\"eg-11-post-id-3734\" data-skin=\"hebert-nederlands\" class=\"filterall filter-story filter-optional eg-hebert-nederlands-wrapper eg-post-id-3734\" data-date=\"1680773955\" data-excerpt=\"with-focu\" data-title=\"nothing-i\">\n    <div class=\"esg-media-cover-wrapper\">\n<a href=\"https:\/\/www.focusfeedback.nl\/en\/nothing-is-more-powerful-than-feedback-from-customers-themselves\/\" target=\"_self\"><div class=\"esg-entry-media\"><img decoding=\"async\" src=\"https:\/\/www.focusfeedback.nl\/wp-content\/uploads\/2019\/08\/Vormbouw_FocusFeedback.jpg\" data-no-lazy=\"1\" alt=\"\" width=\"1920\" height=\"1080\"><\/div>\n\n<\/a>                <div class=\"esg-overlay esg-transition eg-hebert-nederlands-container\" data-transition=\"esg-none\"><\/div>\n\n<div class=\"esg-entry-content eg-hebert-nederlands-content\">\n\t\t\t\t<div class=\"esg-content eg-post-3734 eg-hebert-nederlands-element-31-a\"><a class=\"eg-hebert-nederlands-element-31 eg-post-3734\" href=\"https:\/\/www.focusfeedback.nl\/en\/nothing-is-more-powerful-than-feedback-from-customers-themselves\/\" target=\"_self\">Story<\/a><\/div>\n\t\t\t\t<div class=\"esg-content eg-post-3734 eg-hebert-nederlands-element-0-a\"><a class=\"eg-hebert-nederlands-element-0 eg-post-3734\" href=\"https:\/\/www.focusfeedback.nl\/en\/nothing-is-more-powerful-than-feedback-from-customers-themselves\/\" target=\"_self\">\"Nothing is more powerful than feedback from customers themselves\"<\/a><\/div>\n              <div class=\"esg-content eg-hebert-nederlands-element-3 esg-none esg-clear\" style=\"height: 5px; visibility: hidden;\"><\/div>\n              <div class=\"esg-content eg-hebert-nederlands-element-5 esg-none esg-clear\" style=\"height: 5px; visibility: hidden;\"><\/div>\n\t\t\t\t<div class=\"esg-content eg-post-3734 eg-hebert-nederlands-element-6\"><span style=\"display: block;overflow: hidden; height: 110px; max-height: 110px\">\"With Focus Feedback we have clear insight into the current state of affairs, so that we know our starting point and where we are now,\" says Juul van Schijndel...<\/span><\/div>\n              <div class=\"esg-content eg-hebert-nederlands-element-7 esg-none esg-clear\" style=\"height: 5px; visibility: hidden;\"><\/div>\n<\/div>   <\/div>\n\n<\/li>\n<li id=\"eg-11-post-id-1412\" data-skin=\"hebert-nederlands\" class=\"filterall filter-story filter-optional eg-hebert-nederlands-wrapper eg-post-id-1412\" data-title=\"nps-makes\" data-excerpt=\"marieke-me\" data-date=\"1566389269\">\n    <div class=\"esg-media-cover-wrapper\">\n<a href=\"https:\/\/www.focusfeedback.nl\/en\/nps-makes-customer-intimacy-tangible\/\" target=\"_self\"><div class=\"esg-entry-media\"><img decoding=\"async\" src=\"https:\/\/www.focusfeedback.nl\/wp-content\/uploads\/2019\/08\/Dura-Vermeer-9.jpg\" data-no-lazy=\"1\" alt=\"\" width=\"1920\" height=\"1080\"><\/div>\n\n<\/a>                <div class=\"esg-overlay esg-transition eg-hebert-nederlands-container\" data-transition=\"esg-none\"><\/div>\n\n<div class=\"esg-entry-content eg-hebert-nederlands-content\">\n\t\t\t\t<div class=\"esg-content eg-post-1412 eg-hebert-nederlands-element-31-a\"><a class=\"eg-hebert-nederlands-element-31 eg-post-1412\" href=\"https:\/\/www.focusfeedback.nl\/en\/nps-makes-customer-intimacy-tangible\/\" target=\"_self\">Story<\/a><\/div>\n\t\t\t\t<div class=\"esg-content eg-post-1412 eg-hebert-nederlands-element-0-a\"><a class=\"eg-hebert-nederlands-element-0 eg-post-1412\" href=\"https:\/\/www.focusfeedback.nl\/en\/nps-makes-customer-intimacy-tangible\/\" target=\"_self\">NPS makes customer intimacy tangible<\/a><\/div>\n              <div class=\"esg-content eg-hebert-nederlands-element-3 esg-none esg-clear\" style=\"height: 5px; visibility: hidden;\"><\/div>\n              <div class=\"esg-content eg-hebert-nederlands-element-5 esg-none esg-clear\" style=\"height: 5px; visibility: hidden;\"><\/div>\n\t\t\t\t<div class=\"esg-content eg-post-1412 eg-hebert-nederlands-element-6\"><span style=\"display: block;overflow: hidden; height: 110px; max-height: 110px\">Marieke Mentink, Deputy Director at Dura Vermeer Bouw Hengelo: \"NPS Makes Customer Intimacy Tangible\" From Expert Execution to Additional Value.<\/span><\/div>\n              <div class=\"esg-content eg-hebert-nederlands-element-7 esg-none esg-clear\" style=\"height: 5px; visibility: hidden;\"><\/div>\n<\/div>   <\/div>\n\n<\/li>\n<li id=\"eg-11-post-id-1415\" data-skin=\"hebert-nederlands\" class=\"filterall filter-story filter-optional eg-hebert-nederlands-wrapper eg-post-id-1415\" data-title=\"enthusi\" data-excerpt=\"izaac-van\" data-date=\"1566389186\">\n    <div class=\"esg-media-cover-wrapper\">\n<a href=\"https:\/\/www.focusfeedback.nl\/en\/enthusiasm-as-kpi\/\" target=\"_self\"><div class=\"esg-entry-media\"><img decoding=\"async\" src=\"https:\/\/www.focusfeedback.nl\/wp-content\/uploads\/2019\/08\/FocusFeedback_NPS.jpg\" data-no-lazy=\"1\" alt=\"\" width=\"355\" height=\"200\"><\/div>\n\n<\/a>                <div class=\"esg-overlay esg-transition eg-hebert-nederlands-container\" data-transition=\"esg-none\"><\/div>\n\n<div class=\"esg-entry-content eg-hebert-nederlands-content\">\n\t\t\t\t<div class=\"esg-content eg-post-1415 eg-hebert-nederlands-element-31-a\"><a class=\"eg-hebert-nederlands-element-31 eg-post-1415\" href=\"https:\/\/www.focusfeedback.nl\/en\/enthusiasm-as-kpi\/\" target=\"_self\">Story<\/a><\/div>\n\t\t\t\t<div class=\"esg-content eg-post-1415 eg-hebert-nederlands-element-0-a\"><a class=\"eg-hebert-nederlands-element-0 eg-post-1415\" href=\"https:\/\/www.focusfeedback.nl\/en\/enthusiasm-as-kpi\/\" target=\"_self\">\u201cEnthusiasm as KPI\u201d<\/a><\/div>\n              <div class=\"esg-content eg-hebert-nederlands-element-3 esg-none esg-clear\" style=\"height: 5px; visibility: hidden;\"><\/div>\n              <div class=\"esg-content eg-hebert-nederlands-element-5 esg-none esg-clear\" style=\"height: 5px; visibility: hidden;\"><\/div>\n\t\t\t\t<div class=\"esg-content eg-post-1415 eg-hebert-nederlands-element-6\"><span style=\"display: block;overflow: hidden; height: 110px; max-height: 110px\">Izaac van Kralingen, Global NPS Officer - Bosch and Siemens Home Appliances: \"Enthusiasm as a KPI\" From Operational Excellence to Consumer Centricity.<\/span><\/div>\n              <div class=\"esg-content eg-hebert-nederlands-element-7 esg-none esg-clear\" style=\"height: 5px; visibility: hidden;\"><\/div>\n<\/div>   <\/div>\n\n<\/li>\n<li id=\"eg-11-post-id-1432\" data-skin=\"hebert-nederlands\" class=\"filterall filter-story filter-optional eg-hebert-nederlands-wrapper eg-post-id-1432\" data-excerpt=\"every-empl\" data-title=\"customers\" data-date=\"1566388863\">\n    <div class=\"esg-media-cover-wrapper\">\n<a href=\"https:\/\/www.focusfeedback.nl\/en\/nps-is-a-golden-ticket\/\" target=\"_self\"><div class=\"esg-entry-media\"><img decoding=\"async\" src=\"https:\/\/www.focusfeedback.nl\/wp-content\/uploads\/2019\/08\/Vormbouw_FocusFeedback.jpg\" data-no-lazy=\"1\" alt=\"\" width=\"1920\" height=\"1080\"><\/div>\n\n<\/a>                <div class=\"esg-overlay esg-transition eg-hebert-nederlands-container\" data-transition=\"esg-none\"><\/div>\n\n<div class=\"esg-entry-content eg-hebert-nederlands-content\">\n\t\t\t\t<div class=\"esg-content eg-post-1432 eg-hebert-nederlands-element-31-a\"><a class=\"eg-hebert-nederlands-element-31 eg-post-1432\" href=\"https:\/\/www.focusfeedback.nl\/en\/nps-is-a-golden-ticket\/\" target=\"_self\">Story<\/a><\/div>\n\t\t\t\t<div class=\"esg-content eg-post-1432 eg-hebert-nederlands-element-0-a\"><a class=\"eg-hebert-nederlands-element-0 eg-post-1432\" href=\"https:\/\/www.focusfeedback.nl\/en\/nps-is-a-golden-ticket\/\" target=\"_self\">Customers satisfaction research is a golden ticket<\/a><\/div>\n              <div class=\"esg-content eg-hebert-nederlands-element-3 esg-none esg-clear\" style=\"height: 5px; visibility: hidden;\"><\/div>\n              <div class=\"esg-content eg-hebert-nederlands-element-5 esg-none esg-clear\" style=\"height: 5px; visibility: hidden;\"><\/div>\n\t\t\t\t<div class=\"esg-content eg-post-1432 eg-hebert-nederlands-element-6\"><span style=\"display: block;overflow: hidden; height: 110px; max-height: 110px\">Every employee at VORM knows the drill: Every day I strive to be, along with colleagues and partners, the best \u2018VORMer\u2019 for our customers through performing each day better...<\/span><\/div>\n              <div class=\"esg-content eg-hebert-nederlands-element-7 esg-none esg-clear\" style=\"height: 5px; visibility: hidden;\"><\/div>\n<\/div>   <\/div>\n\n<\/li>\n<li id=\"eg-11-post-id-1402\" data-skin=\"hebert-nederlands\" class=\"filterall filter-story filter-optional eg-hebert-nederlands-wrapper eg-post-id-1402\" data-excerpt=\"tom-versch\" data-title=\"net-promot\" data-date=\"1566388540\">\n    <div class=\"esg-media-cover-wrapper\">\n<a href=\"https:\/\/www.focusfeedback.nl\/en\/net-promoter-score-nps-the-basis-for-customer-loyality\/\" target=\"_self\"><div class=\"esg-entry-media\"><img decoding=\"async\" src=\"https:\/\/www.focusfeedback.nl\/wp-content\/uploads\/2019\/08\/Unica_FocusFeedback.jpg\" data-no-lazy=\"1\" alt=\"\" width=\"1920\" height=\"1080\"><\/div>\n\n<\/a>                <div class=\"esg-overlay esg-transition eg-hebert-nederlands-container\" data-transition=\"esg-none\"><\/div>\n\n<div class=\"esg-entry-content eg-hebert-nederlands-content\">\n\t\t\t\t<div class=\"esg-content eg-post-1402 eg-hebert-nederlands-element-31-a\"><a class=\"eg-hebert-nederlands-element-31 eg-post-1402\" href=\"https:\/\/www.focusfeedback.nl\/en\/net-promoter-score-nps-the-basis-for-customer-loyality\/\" target=\"_self\">Story<\/a><\/div>\n\t\t\t\t<div class=\"esg-content eg-post-1402 eg-hebert-nederlands-element-0-a\"><a class=\"eg-hebert-nederlands-element-0 eg-post-1402\" href=\"https:\/\/www.focusfeedback.nl\/en\/net-promoter-score-nps-the-basis-for-customer-loyality\/\" target=\"_self\">Net Promoter Score (NPS) - The basis for customer loyality<\/a><\/div>\n              <div class=\"esg-content eg-hebert-nederlands-element-3 esg-none esg-clear\" style=\"height: 5px; visibility: hidden;\"><\/div>\n              <div class=\"esg-content eg-hebert-nederlands-element-5 esg-none esg-clear\" style=\"height: 5px; visibility: hidden;\"><\/div>\n\t\t\t\t<div class=\"esg-content eg-post-1402 eg-hebert-nederlands-element-6\"><span style=\"display: block;overflow: hidden; height: 110px; max-height: 110px\">Tom Verschoor, Director, and Jeffrey Hoppenbrouwers, Marketing & Communication Manager at Unica Fire Safety: \"NPS is the Basis for Customer Loyalty\"<\/span><\/div>\n              <div class=\"esg-content eg-hebert-nederlands-element-7 esg-none esg-clear\" style=\"height: 5px; visibility: hidden;\"><\/div>\n<\/div>   <\/div>\n\n<\/li>\n<li id=\"eg-11-post-id-1407\" data-skin=\"hebert-nederlands\" class=\"filterall filter-story filter-optional eg-hebert-nederlands-wrapper eg-post-id-1407\" data-title=\"nps-embedd\" data-excerpt=\"customer-s\" data-date=\"1566388294\">\n    <div class=\"esg-media-cover-wrapper\">\n<a href=\"https:\/\/www.focusfeedback.nl\/en\/nps-embedded-in-policy\/\" target=\"_self\"><div class=\"esg-entry-media\"><img decoding=\"async\" src=\"https:\/\/www.focusfeedback.nl\/wp-content\/uploads\/2019\/08\/DuraVermeer_Focusfeedback.jpg\" data-no-lazy=\"1\" alt=\"\" width=\"1920\" height=\"1080\"><\/div>\n\n<\/a>                <div class=\"esg-overlay esg-transition eg-hebert-nederlands-container\" data-transition=\"esg-none\"><\/div>\n\n<div class=\"esg-entry-content eg-hebert-nederlands-content\">\n\t\t\t\t<div class=\"esg-content eg-post-1407 eg-hebert-nederlands-element-31-a\"><a class=\"eg-hebert-nederlands-element-31 eg-post-1407\" href=\"https:\/\/www.focusfeedback.nl\/en\/nps-embedded-in-policy\/\" target=\"_self\">Story<\/a><\/div>\n\t\t\t\t<div class=\"esg-content eg-post-1407 eg-hebert-nederlands-element-0-a\"><a class=\"eg-hebert-nederlands-element-0 eg-post-1407\" href=\"https:\/\/www.focusfeedback.nl\/en\/nps-embedded-in-policy\/\" target=\"_self\">NPS embedded in policy<\/a><\/div>\n              <div class=\"esg-content eg-hebert-nederlands-element-3 esg-none esg-clear\" style=\"height: 5px; visibility: hidden;\"><\/div>\n              <div class=\"esg-content eg-hebert-nederlands-element-5 esg-none esg-clear\" style=\"height: 5px; visibility: hidden;\"><\/div>\n\t\t\t\t<div class=\"esg-content eg-post-1407 eg-hebert-nederlands-element-6\"><span style=\"display: block;overflow: hidden; height: 110px; max-height: 110px\">Customer satisfaction is firmly embedded in the company policy at Dura Vermeer. It is not only something for the home buyer consultant, but also for the estimator, the foreman,...<\/span><\/div>\n              <div class=\"esg-content eg-hebert-nederlands-element-7 esg-none esg-clear\" style=\"height: 5px; visibility: hidden;\"><\/div>\n<\/div>   <\/div>\n\n<\/li>\n<li id=\"eg-11-post-id-1426\" data-skin=\"hebert-nederlands\" class=\"filterall filter-story filter-optional eg-hebert-nederlands-wrapper eg-post-id-1426\" data-excerpt=\"net-promot\" data-title=\"nps-gives\" data-date=\"1566387639\">\n    <div class=\"esg-media-cover-wrapper\">\n<a href=\"https:\/\/www.focusfeedback.nl\/en\/nps-gives-customers-a-voice\/\" target=\"_self\"><div class=\"esg-entry-media\"><img decoding=\"async\" src=\"https:\/\/www.focusfeedback.nl\/wp-content\/uploads\/2019\/08\/Janssendejong.png\" data-no-lazy=\"1\" alt=\"\" width=\"1920\" height=\"1080\"><\/div>\n\n<\/a>                <div class=\"esg-overlay esg-transition eg-hebert-nederlands-container\" data-transition=\"esg-none\"><\/div>\n\n<div class=\"esg-entry-content eg-hebert-nederlands-content\">\n\t\t\t\t<div class=\"esg-content eg-post-1426 eg-hebert-nederlands-element-31-a\"><a class=\"eg-hebert-nederlands-element-31 eg-post-1426\" href=\"https:\/\/www.focusfeedback.nl\/en\/nps-gives-customers-a-voice\/\" target=\"_self\">Story<\/a><\/div>\n\t\t\t\t<div class=\"esg-content eg-post-1426 eg-hebert-nederlands-element-0-a\"><a class=\"eg-hebert-nederlands-element-0 eg-post-1426\" href=\"https:\/\/www.focusfeedback.nl\/en\/nps-gives-customers-a-voice\/\" target=\"_self\">NPS gives customers a voice<\/a><\/div>\n              <div class=\"esg-content eg-hebert-nederlands-element-3 esg-none esg-clear\" style=\"height: 5px; visibility: hidden;\"><\/div>\n              <div class=\"esg-content eg-hebert-nederlands-element-5 esg-none esg-clear\" style=\"height: 5px; visibility: hidden;\"><\/div>\n\t\t\t\t<div class=\"esg-content eg-post-1426 eg-hebert-nederlands-element-6\"><span style=\"display: block;overflow: hidden; height: 110px; max-height: 110px\">Net Promoter Score measurements gives customers a voice at Janssen de Jong, and their voice is heard. They regard positive feedback as a compliment, and very motivating, while we...<\/span><\/div>\n              <div class=\"esg-content eg-hebert-nederlands-element-7 esg-none esg-clear\" style=\"height: 5px; visibility: hidden;\"><\/div>\n<\/div>   <\/div>\n\n<\/li>\n<li id=\"eg-11-post-id-1397\" data-skin=\"hebert-nederlands\" class=\"filterall filter-story filter-optional eg-hebert-nederlands-wrapper eg-post-id-1397\" data-title=\"portal-wit\" data-excerpt=\"for-era-co\" data-date=\"1566387451\">\n    <div class=\"esg-media-cover-wrapper\">\n<a href=\"https:\/\/www.focusfeedback.nl\/en\/portal-with-homedna-brings-convenience\/\" target=\"_self\"><div class=\"esg-entry-media\"><img decoding=\"async\" src=\"https:\/\/www.focusfeedback.nl\/wp-content\/uploads\/2019\/08\/Eracontour.png\" data-no-lazy=\"1\" alt=\"\" width=\"355\" height=\"200\"><\/div>\n\n<\/a>                <div class=\"esg-overlay esg-transition eg-hebert-nederlands-container\" data-transition=\"esg-none\"><\/div>\n\n<div class=\"esg-entry-content eg-hebert-nederlands-content\">\n\t\t\t\t<div class=\"esg-content eg-post-1397 eg-hebert-nederlands-element-31-a\"><a class=\"eg-hebert-nederlands-element-31 eg-post-1397\" href=\"https:\/\/www.focusfeedback.nl\/en\/portal-with-homedna-brings-convenience\/\" target=\"_self\">Story<\/a><\/div>\n\t\t\t\t<div class=\"esg-content eg-post-1397 eg-hebert-nederlands-element-0-a\"><a class=\"eg-hebert-nederlands-element-0 eg-post-1397\" href=\"https:\/\/www.focusfeedback.nl\/en\/portal-with-homedna-brings-convenience\/\" target=\"_self\">Portal with HomeDNA brings convenience<\/a><\/div>\n              <div class=\"esg-content eg-hebert-nederlands-element-3 esg-none esg-clear\" style=\"height: 5px; visibility: hidden;\"><\/div>\n              <div class=\"esg-content eg-hebert-nederlands-element-5 esg-none esg-clear\" style=\"height: 5px; visibility: hidden;\"><\/div>\n\t\t\t\t<div class=\"esg-content eg-post-1397 eg-hebert-nederlands-element-6\"><span style=\"display: block;overflow: hidden; height: 110px; max-height: 110px\">For ERA Contour, Focus Feedback is not simply an in-house developed system that provides score figures, but rather a methodology that encompasses everything, your entire way of working.<\/span><\/div>\n              <div class=\"esg-content eg-hebert-nederlands-element-7 esg-none esg-clear\" style=\"height: 5px; visibility: hidden;\"><\/div>\n<\/div>   <\/div>\n\n<\/li>\n<li id=\"eg-11-post-id-1437\" data-skin=\"hebert-nederlands\" class=\"filterall filter-story filter-optional eg-hebert-nederlands-wrapper eg-post-id-1437\" data-title=\"interim-fe\" data-excerpt=\"heembouw-t\" data-date=\"1566386757\">\n    <div class=\"esg-media-cover-wrapper\">\n<a href=\"https:\/\/www.focusfeedback.nl\/en\/interim-feedback-to-help-continuous-improvement-at-heembouw\/\" target=\"_self\"><div class=\"esg-entry-media\"><img decoding=\"async\" src=\"https:\/\/www.focusfeedback.nl\/wp-content\/uploads\/2019\/08\/Heembouw_FocusFeedback.jpg\" data-no-lazy=\"1\" alt=\"\" width=\"1920\" height=\"1080\"><\/div>\n\n<\/a>                <div class=\"esg-overlay esg-transition eg-hebert-nederlands-container\" data-transition=\"esg-none\"><\/div>\n\n<div class=\"esg-entry-content eg-hebert-nederlands-content\">\n\t\t\t\t<div class=\"esg-content eg-post-1437 eg-hebert-nederlands-element-31-a\"><a class=\"eg-hebert-nederlands-element-31 eg-post-1437\" href=\"https:\/\/www.focusfeedback.nl\/en\/interim-feedback-to-help-continuous-improvement-at-heembouw\/\" target=\"_self\">Story<\/a><\/div>\n\t\t\t\t<div class=\"esg-content eg-post-1437 eg-hebert-nederlands-element-0-a\"><a class=\"eg-hebert-nederlands-element-0 eg-post-1437\" href=\"https:\/\/www.focusfeedback.nl\/en\/interim-feedback-to-help-continuous-improvement-at-heembouw\/\" target=\"_self\">Interim feedback to help continuous improvement at Heembouw<\/a><\/div>\n              <div class=\"esg-content eg-hebert-nederlands-element-3 esg-none esg-clear\" style=\"height: 5px; visibility: hidden;\"><\/div>\n              <div class=\"esg-content eg-hebert-nederlands-element-5 esg-none esg-clear\" style=\"height: 5px; visibility: hidden;\"><\/div>\n\t\t\t\t<div class=\"esg-content eg-post-1437 eg-hebert-nederlands-element-6\"><span style=\"display: block;overflow: hidden; height: 110px; max-height: 110px\">Heembouw transforms customer feedback into a celebration, aiming for high Net Promoter Scores and making home buying and building a joyous experience.<\/span><\/div>\n              <div class=\"esg-content eg-hebert-nederlands-element-7 esg-none esg-clear\" style=\"height: 5px; visibility: hidden;\"><\/div>\n<\/div>   <\/div>\n\n<\/li>\n<\/ul>\n<article class=\"esg-filters esg-multiplefilters\" style=\"margin-top: 10px; text-align: center; \"><div class=\"esg-pagination  esg-fgc-11\" style=\"margin-left: 2.5px; margin-right: 2.5px;\"><\/div><\/article><div 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