{"id":1382,"date":"2019-07-23T07:04:53","date_gmt":"2019-07-23T07:04:53","guid":{"rendered":"https:\/\/www.focusfeedback.nl\/solutions\/customer-focus-cfx\/"},"modified":"2026-01-13T06:55:47","modified_gmt":"2026-01-13T06:55:47","slug":"customer-focus-cfx","status":"publish","type":"page","link":"https:\/\/www.focusfeedback.nl\/en\/solutions\/customer-focus-cfx\/","title":{"rendered":"Customer Focus CFX"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_row full_width=&#8221;stretch_row_content_no_spaces&#8221; content_placement=&#8221;top&#8221; css=&#8221;.vc_custom_1742470372569{margin-top: 0px !important;margin-bottom: 0px !important;border-top-width: 0px !important;border-bottom-width: 0px !important;padding-top: 0px !important;padding-bottom: 0px !important;background-image: url(https:\/\/www.focusfeedback.nl\/wp-content\/uploads\/2025\/03\/6.-Customer-Focus-CFX.png?id=5643) !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}&#8221; min_height=&#8221;400&#8243;][vc_column css=&#8221;.vc_custom_1563865751175{margin-top: 0px !important;border-top-width: 0px !important;padding-top: 0px !important;}&#8221;][\/vc_column][\/vc_row][vc_row full_width=&#8221;stretch_row_content_no_spaces&#8221; content_placement=&#8221;top&#8221; css=&#8221;.vc_custom_1742470316955{margin-top: 0px !important;margin-bottom: -40px !important;border-top-width: 0px !important;border-bottom-width: 0px !important;padding-top: 0px !important;padding-bottom: 0px !important;}&#8221;][vc_column css=&#8221;.vc_custom_1563865751175{margin-top: 0px !important;border-top-width: 0px !important;padding-top: 0px !important;}&#8221;][vc_single_image image=&#8221;1847&#8243; img_size=&#8221;full&#8221; css=&#8221;&#8221;][\/vc_column][\/vc_row][vc_row css=&#8221;.vc_custom_1768287357662{margin-top: 20px !important;margin-bottom: 0px !important;border-top-width: 0px !important;border-bottom-width: 0px !important;padding-top: 20px !important;padding-bottom: 0px !important;}&#8221;][vc_column css=&#8221;.vc_custom_1566369049757{margin-top: 0px !important;margin-bottom: 0px !important;border-top-width: 0px !important;border-bottom-width: 0px !important;padding-top: 0px !important;padding-bottom: 0px !important;}&#8221;]<style>#breadcrumb-6ab718b0bc24d li::after { content: \"\u00bb\" }<\/style><ol class=\"wwp-vc-breadcrumbs \" id=\"breadcrumb-6ab718b0bc24d\"><li class=\"visited\"><a href=\"\/\">Home<\/a><\/li><li class=\"visited\"><a href=\"https:\/\/www.focusfeedback.nl\/en\/solutions\/\">Solutions<\/a><\/li><li class=\"current\"><span>Customer Focus CFX<\/span><\/li><\/ol>[\/vc_column][\/vc_row][vc_row content_placement=&#8221;middle&#8221; css=&#8221;.vc_custom_1566983542111{margin-top: 25px !important;background-image: url(http:\/\/www.focusfeedback.nl\/wp-content\/uploads\/2019\/07\/FocusFeedback_Background4.png?id=309) !important;background-position: 0 0 !important;background-repeat: no-repeat !important;}&#8221;][vc_column width=&#8221;2\/3&#8243; css=&#8221;.vc_custom_1565678833893{margin-top: 0px !important;margin-bottom: 0px !important;border-top-width: 0px !important;border-bottom-width: 0px !important;padding-top: 0px !important;padding-bottom: 0px !important;}&#8221;][vc_column_text css=&#8221;.vc_custom_1707985771749{margin-top: -30px !important;border-top-width: 0px !important;padding-top: 0px !important;}&#8221;]<\/p>\n<h1>Customer Satisfaction for Success<\/h1>\n<p>Your customer is the true expert when it comes to your company&#8217;s performance. That&#8217;s why we give your customers a voice. We analyze loyalty, enthusiasm, and customer satisfaction, making sure that <a href=\"https:\/\/www.focusfeedback.nl\/en\/solutions\/customer-focus-cfx\/customer-experience-management\/\">customer feedback<\/a> is always given top priority. With a focus on continuous improvement and enthusiasm, we strengthen your organization and make it future-proof. Discover the valuable insights that emerge from feedback and continue to grow.[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/3&#8243;][\/vc_column][\/vc_row][vc_row full_width=&#8221;stretch_row_content_no_spaces&#8221; equal_height=&#8221;yes&#8221; content_placement=&#8221;middle&#8221; css=&#8221;.vc_custom_1707398299077{background-color: #f7f7f7 !important;}&#8221;][vc_column width=&#8221;1\/6&#8243;][\/vc_column][vc_column width=&#8221;1\/3&#8243; css=&#8221;.vc_custom_1708420847565{padding-bottom: 0px !important;}&#8221;][vc_column_text css=&#8221;.vc_custom_1707397919483{margin-top: 0px !important;margin-bottom: 0px !important;border-top-width: 0px !important;border-bottom-width: 0px !important;padding-top: 0px !important;padding-right: 50px !important;padding-bottom: 0px !important;padding-left: 50px !important;}&#8221;]<\/p>\n<h2>Customer loyalty makes the difference<\/h2>\n<p>It&#8217;s the customer experiences that determine whether your product, service or even your entire organization is successful and sustainable. Therefore, it&#8217;s crucial to know what customers think and what they experience. Customers are the most valuable advisors and the best experts.<\/p>\n<p>The better the customer experience, the more enthusiastic they are. And it&#8217;s precisely those enthusiastic customers who are more loyal and recommend your product or service to others. This enhances your organization&#8217;s image, reduces costs, and increases revenue.[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/2&#8243; css=&#8221;.vc_custom_1708420781478{padding-top: 0px !important;padding-bottom: 0px !important;}&#8221;][vc_single_image image=&#8221;4486&#8243; img_size=&#8221;full&#8221;][\/vc_column][\/vc_row][vc_row full_width=&#8221;stretch_row_content_no_spaces&#8221; equal_height=&#8221;yes&#8221; content_placement=&#8221;middle&#8221;][vc_column width=&#8221;1\/2&#8243; css=&#8221;.vc_custom_1708420800764{padding-top: 0px !important;padding-bottom: 0px !important;}&#8221;][vc_single_image image=&#8221;4465&#8243; img_size=&#8221;full&#8221;][\/vc_column][vc_column width=&#8221;1\/2&#8243; css=&#8221;.vc_custom_1708420825166{padding-top: 0px !important;padding-bottom: 0px !important;}&#8221;][vc_column_text css=&#8221;.vc_custom_1707398230938{margin-top: 0px !important;margin-bottom: 0px !important;border-top-width: 0px !important;border-bottom-width: 0px !important;padding-top: 20px !important;padding-right: 50px !important;padding-bottom: 0px !important;padding-left: 50px !important;}&#8221;]<\/p>\n<h2>Customer research and measuring customer satisfaction<\/h2>\n<p>Focus Feedback provides software for measuring customer satisfaction. We offer you:<\/p>\n<ul>\n<li>A personalized environment;<\/li>\n<li>An unlimited number of users;<\/li>\n<li>The unlimited distribution of surveys;<\/li>\n<li>Notifications when customer feedback is received;<\/li>\n<li>Self-setup of dashboards;<\/li>\n<li>Feedback classification;<\/li>\n<li>Easy follow-up on feedback with the Closed Loop Feedback module;<\/li>\n<li>Easy sharing of feedback (both internally and externally).<\/li>\n<\/ul>\n<p>And much more! 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