{"id":423,"date":"2019-07-09T09:19:30","date_gmt":"2019-07-09T09:19:30","guid":{"rendered":"http:\/\/www.focusfeedback.nl\/?page_id=423"},"modified":"2026-01-15T11:59:54","modified_gmt":"2026-01-15T11:59:54","slug":"home","status":"publish","type":"page","link":"https:\/\/www.focusfeedback.nl\/en\/","title":{"rendered":"Home"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_row full_width=&#8221;stretch_row&#8221; content_placement=&#8221;bottom&#8221; css=&#8221;.vc_custom_1742470022089{margin-top: 0px !important;margin-bottom: 0px !important;border-top-width: 0px !important;border-bottom-width: 0px !important;padding-top: 0px !important;padding-bottom: 0px !important;background-image: url(https:\/\/www.focusfeedback.nl\/wp-content\/uploads\/2025\/03\/0.-Home-1.png?id=5589) !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}&#8221; min_height=&#8221;400&#8243; el_class=&#8221;customHeaderAfbeelding&#8221;][vc_column css=&#8221;.vc_custom_1563864693306{margin-top: 0px !important;border-top-width: 0px !important;padding-top: 0px !important;}&#8221;][vc_column_text css=&#8221;&#8221;]<span class=\"customText2\" style=\"font-weight: bold; font-family: 'Poppins', -apple-system, BlinkMacSystemFont, 'Segoe UI', Roboto, Oxygen-Sans, Ubuntu, Cantarell, 'Helvetica Neue', sans-serif; font-size: 40px; color: white; text-shadow: 1px 1px 2px #000000;\">Solutions for Customer &amp; Employee Excellence<\/span>[\/vc_column_text][\/vc_column][\/vc_row][vc_row full_width=&#8221;stretch_row_content_no_spaces&#8221; content_placement=&#8221;top&#8221; css=&#8221;.vc_custom_1742469938926{margin-top: 0px !important;margin-bottom: 0px !important;border-top-width: 0px !important;border-bottom-width: 0px !important;padding-top: 0px !important;padding-bottom: 0px !important;}&#8221;][vc_column css=&#8221;.vc_custom_1563864693306{margin-top: 0px !important;border-top-width: 0px !important;padding-top: 0px !important;}&#8221;][vc_single_image image=&#8221;1847&#8243; img_size=&#8221;full&#8221; css=&#8221;&#8221;][\/vc_column][\/vc_row][vc_row css=&#8221;.vc_custom_1563005496952{margin-top: 0px !important;padding-top: 0px !important;}&#8221;][vc_column width=&#8221;2\/3&#8243; css=&#8221;.vc_custom_1563006064211{margin-top: 0px !important;border-top-width: 0px !important;padding-top: 0px !important;}&#8221;][vc_column_text css=&#8221;.vc_custom_1713866042997{padding-bottom: 30px !important;}&#8221;]<\/p>\n<h1>Your customer satisfaction is our priority<\/h1>\n<h2>Experience how feedback contributes to increasing customer satisfaction<\/h2>\n<p>Let your organization grow with valuable feedback. With customer satisfaction surveys (CSAT) and employee satisfaction surveys (ESAT), you discover the strengths, and improvement opportunities of your organizations. Easily send surveys, create dashboards, and follow up on feedback with Focus Feedback. This makes improvement simple.<\/p>\n<p>Experience positive change with enthusiastic an loyal customers and employees.[\/vc_column_text][vc_btn title=&#8221;Solutions&#8221; style=&#8221;gradient-custom&#8221; gradient_custom_color_1=&#8221;#41b2d9&#8243; gradient_custom_color_2=&#8221;#41b2d9&#8243; shape=&#8221;square&#8221; size=&#8221;lg&#8221; align=&#8221;left&#8221; css=&#8221;.vc_custom_1713864484569{padding-bottom: 25px !important;}&#8221; link=&#8221;url:https%3A%2F%2Fwww.focusfeedback.nl%2Fen%2Fsolutions%2F|title:Solutions&#8221;][\/vc_column][vc_column width=&#8221;1\/3&#8243; css=&#8221;.vc_custom_1563006073988{margin-top: 0px !important;border-top-width: 0px !important;padding-top: 0px !important;}&#8221;][\/vc_column][\/vc_row][vc_row full_width=&#8221;stretch_row&#8221; equal_height=&#8221;yes&#8221; css=&#8221;.vc_custom_1713864646904{margin-top: 0px !important;padding-bottom: 20px !important;background-color: #f7f7f7 !important;}&#8221;][vc_column width=&#8221;1\/2&#8243;][vc_column_text]<\/p>\n<h2>Customer Satisfaction Survey<\/h2>\n<p>Give customers a voice with personalized customer satisfaction surveys. Send emails and surveys in your house style without limits. We collaborate with you, offer support, and cheer you on from the sidelines. Enthusiasm is your key to success.<\/p>\n<p>Ready to get started? So are we!<\/p>\n<p><strong><a href=\"https:\/\/www.focusfeedback.nl\/en\/solutions\/customer-focus-cfx\/\">Learn more about customer satisfaction surveys <i class=\"icon-right-circled\" style=\"\" aria-hidden=\"true\"><\/i><\/a><\/strong>[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/2&#8243;][vc_column_text]<\/p>\n<h2>Employee Satisfaction Survey<\/h2>\n<p>Do you konw how satisfied your team is? This is important because happy employees lead to happy customers. Easily send surveys to your team and create dynamic dashboards. Give your team a voice and grow with engaged employees.<\/p>\n<p>Discover the power of employee feedback!<\/p>\n<p><strong><a href=\"https:\/\/www.focusfeedback.nl\/en\/solutions\/employee-focus-efx\/\">Read more about employee satisfaction surveys <i class=\"icon-right-circled\" style=\"\" aria-hidden=\"true\"><\/i><\/a><\/strong>[\/vc_column_text][\/vc_column][\/vc_row][vc_row full_width=&#8221;stretch_row_content_no_spaces&#8221; css=&#8221;.vc_custom_1564475670545{margin-top: 0px !important;border-top-width: 0px !important;padding-top: 0px !important;}&#8221;][vc_column css=&#8221;.vc_custom_1564475647607{margin-top: 0px !important;border-top-width: 0px !important;padding-top: 0px !important;}&#8221;][vc_single_image image=&#8221;85&#8243; img_size=&#8221;full&#8221; css=&#8221;.vc_custom_1562770199935{margin-top: 0px !important;margin-bottom: 0px !important;border-top-width: 0px !important;border-bottom-width: 0px !important;padding-top: 0px !important;padding-bottom: 0px !important;}&#8221;][\/vc_column][\/vc_row][vc_row full_width=&#8221;stretch_row_content_no_spaces&#8221; css=&#8221;.vc_custom_1713865163839{margin-top: 40px !important;padding-bottom: 20px !important;}&#8221;][vc_column width=&#8221;1\/6&#8243;][\/vc_column][vc_column width=&#8221;1\/3&#8243; css=&#8221;.vc_custom_1713864708992{margin-top: 0px !important;padding-top: 0px !important;}&#8221;][vc_single_image image=&#8221;5172&#8243; img_size=&#8221;medium&#8221; alignment=&#8221;center&#8221;][\/vc_column][vc_column width=&#8221;1\/3&#8243;][vc_column_text css=&#8221;.vc_custom_1768478316400{padding-right: 70px !important;}&#8221;]<\/p>\n<h2>Focused feedback<\/h2>\n<p>Our software and dashboards are built on one clear principle: ask only what truly matters. Three questions are often enough to gain meaningful insights. No long surveys that frustrate people, just concise feedback that works. Completing the questionnaire takes about two minutes and delivers clear, actionable input from customers and employees.[\/vc_column_text][\/vc_column][\/vc_row][vc_row full_width=&#8221;stretch_row_content_no_spaces&#8221; content_placement=&#8221;middle&#8221; css=&#8221;.vc_custom_1713865841383{padding-bottom: 20px !important;background-color: #f7f7f7 !important;}&#8221;][vc_column width=&#8221;1\/6&#8243;][\/vc_column][vc_column width=&#8221;1\/3&#8243;][vc_column_text css=&#8221;.vc_custom_1713865095734{padding-right: 70px !important;}&#8221;]<\/p>\n<h2>Meet our fan club<\/h2>\n<p>Our motto? &#8216;Making Ambassadors!&#8217;. We aim to make a real fan out of every customer, because who can better tell about their good experiences than customers themselves? These experiences have been specially collected for you.<\/p>\n<p>Curious about the experiences of others on their journey to even more satisfaction?<\/p>\n<p><a href=\"https:\/\/www.focusfeedback.nl\/en\/solutions\/\"><strong><span style=\"color: #40b2d9;\">Check all experiences here <i class=\"icon-right-circled\" style=\"\" aria-hidden=\"true\"><\/i><\/span><\/strong><\/a>[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/2&#8243;][vc_single_image image=&#8221;5178&#8243; img_size=&#8221;large&#8221; alignment=&#8221;center&#8221;][\/vc_column][\/vc_row][vc_row full_width=&#8221;stretch_row_content_no_spaces&#8221; content_placement=&#8221;middle&#8221;][vc_column width=&#8221;1\/2&#8243; css=&#8221;.vc_custom_1713865271818{margin-top: 0px !important;padding-top: 0px !important;}&#8221;][vc_single_image image=&#8221;5166&#8243; img_size=&#8221;large&#8221; alignment=&#8221;center&#8221;][\/vc_column][vc_column width=&#8221;1\/3&#8243; css=&#8221;.vc_custom_1713865395692{padding-left: 10px !important;}&#8221;][vc_column_text css=&#8221;.vc_custom_1713865536682{padding-right: 70px !important;}&#8221;]<\/p>\n<h2>Who is Focus Feedback?<\/h2>\n<p>Focus Feedback was born out of pure enthusiasm for enthusiasm. A customer centric world, that&#8217;s what we aim for.<\/p>\n<p>Focus Feedback is a Dutch team that is there for you! Think of us as your remote satisfaction colleagues. Together, we work towards more enthusiasm, loyalty, and improvements for the entire organization.<\/p>\n<p><a href=\"https:\/\/www.focusfeedback.nl\/en\/team\/\"><strong><span style=\"color: #40b2d9;\">Meet our team! <i class=\"icon-right-circled\" style=\"\" aria-hidden=\"true\"><\/i><\/span><\/strong><\/a>[\/vc_column_text][\/vc_column][\/vc_row][vc_row css=&#8221;.vc_custom_1564477253366{padding-top: 60px !important;}&#8221;][vc_column width=&#8221;2\/3&#8243;][vc_column_text css=&#8221;.vc_custom_1713865667260{padding-bottom: 30px !important;}&#8221;]<\/p>\n<h1>We never tire of talking about customer satisfaction<\/h1>\n<p>Take a look at our knowledge center. Here you discover all the beauties from the world of customer satisfaction, and why we are so passionate about Customer Experience (CX). 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line-height:20px !important; color:#40b2d9 !important; font-weight:600 !important; text-decoration:none !important; text-transform:uppercase !important; letter-spacing:normal !important; display:inline-block !important; float:left !important; clear:both !important; margin:0px 0px 0px 0px !important; position:relative !important}<\/style>\n<style type=\"text\/css\">.eg-hebert-nederlands-element-0-a{display:block !important; text-align:left !important; clear:both !important; margin:0px 0px 0px 0px !important; position:relative !important}<\/style>\n<style type=\"text\/css\">.eg-hebert-nederlands-container{background:transparent}<\/style>\n<style type=\"text\/css\">.eg-hebert-nederlands-content{background:#ffffff; padding:30px 30px 60px 30px; border-width:0px 1px 1px 1px; border-radius:0px 0px 0px 0px; border-color:#e5e5e5; border-style:solid; text-align:center}<\/style>\n<style type=\"text\/css\">.esg-grid .mainul li.eg-hebert-nederlands-wrapper{background:#ffffff; padding:0px 0px 0px 0px; border-width:0px 0px 0px 0px; border-radius:0px 0px 0px 0px; border-color:transparent; border-style:none}<\/style>\n<style type=\"text\/css\">.esg-grid .mainul li.eg-hebert-nederlands-wrapper .esg-media-poster{background-size:cover; background-position:center center; background-repeat:no-repeat}<\/style>\n<!-- THE ESSENTIAL GRID 3.0.11 POST -->\n\n<article class=\"myportfolio-container simple-light source_type_post\" id=\"esg-grid-3-1-wrap\">\n\n    <div id=\"esg-grid-3-1\" class=\"esg-grid\" style=\"background: transparent;padding: 0px 0px 0px 0px ; box-sizing:border-box; -moz-box-sizing:border-box; -webkit-box-sizing:border-box; display:none\">\n<ul>\n<li id=\"eg-3-post-id-6605\" data-skin=\"hebert-nederlands\" class=\"filterall filter-blog filter-optional eg-hebert-nederlands-wrapper eg-post-id-6605\" data-date=\"1788253223\">\n    <div class=\"esg-media-cover-wrapper\">\n<a href=\"https:\/\/www.focusfeedback.nl\/en\/focus-feedback-and-miles-research\/\" target=\"_self\"><div class=\"esg-entry-media\"><img decoding=\"async\" src=\"https:\/\/www.focusfeedback.nl\/wp-content\/uploads\/2026\/09\/F4SxMiles2.jpeg\" data-no-lazy=\"1\" alt=\"\" width=\"2048\" height=\"1536\"><\/div>\n\n<\/a>                <div class=\"esg-overlay esg-transition eg-hebert-nederlands-container\" data-transition=\"esg-none\"><\/div>\n\n<div class=\"esg-entry-content eg-hebert-nederlands-content\">\n\t\t\t\t<div class=\"esg-content eg-post-6605 eg-hebert-nederlands-element-31-a\"><a class=\"eg-hebert-nederlands-element-31 eg-post-6605\" href=\"https:\/\/www.focusfeedback.nl\/en\/focus-feedback-and-miles-research\/\" target=\"_self\">Blog<\/a><\/div>\n\t\t\t\t<div class=\"esg-content eg-post-6605 eg-hebert-nederlands-element-0-a\"><a class=\"eg-hebert-nederlands-element-0 eg-post-6605\" href=\"https:\/\/www.focusfeedback.nl\/en\/focus-feedback-and-miles-research\/\" target=\"_self\">Focus Feedback becomes part of Miles Research<\/a><\/div>\n              <div class=\"esg-content eg-hebert-nederlands-element-3 esg-none esg-clear\" style=\"height: 5px; visibility: hidden;\"><\/div>\n              <div class=\"esg-content eg-hebert-nederlands-element-5 esg-none esg-clear\" style=\"height: 5px; visibility: hidden;\"><\/div>\n\t\t\t\t<div class=\"esg-content eg-post-6605 eg-hebert-nederlands-element-6\"><span style=\"display: block;overflow: hidden; height: 110px; max-height: 110px\">Focus Feedback and Feedback4Sports are joining forces with Miles Research, a specialist in strategic market research. Same client relationship, more expertise.<\/span><\/div>\n              <div class=\"esg-content eg-hebert-nederlands-element-7 esg-none esg-clear\" style=\"height: 5px; visibility: hidden;\"><\/div>\n<\/div>   <\/div>\n\n<\/li>\n<li id=\"eg-3-post-id-6529\" data-skin=\"hebert-nederlands\" class=\"filterall filter-blog filter-optional eg-hebert-nederlands-wrapper eg-post-id-6529\" data-date=\"1780313653\">\n    <div class=\"esg-media-cover-wrapper\">\n<a href=\"https:\/\/www.focusfeedback.nl\/en\/the-biggest-growth-opportunities\/\" target=\"_self\"><div class=\"esg-entry-media\"><img decoding=\"async\" src=\"https:\/\/www.focusfeedback.nl\/wp-content\/uploads\/2026\/06\/De-grootste-groeikansen-Die-verstop-je-zelf.png\" data-no-lazy=\"1\" alt=\"De grootste groeikansen Die verstop je zelf\" width=\"1408\" height=\"768\"><\/div>\n\n<\/a>                <div class=\"esg-overlay esg-transition eg-hebert-nederlands-container\" data-transition=\"esg-none\"><\/div>\n\n<div class=\"esg-entry-content eg-hebert-nederlands-content\">\n\t\t\t\t<div class=\"esg-content eg-post-6529 eg-hebert-nederlands-element-31-a\"><a class=\"eg-hebert-nederlands-element-31 eg-post-6529\" href=\"https:\/\/www.focusfeedback.nl\/en\/the-biggest-growth-opportunities\/\" target=\"_self\">Blog<\/a><\/div>\n\t\t\t\t<div class=\"esg-content eg-post-6529 eg-hebert-nederlands-element-0-a\"><a class=\"eg-hebert-nederlands-element-0 eg-post-6529\" href=\"https:\/\/www.focusfeedback.nl\/en\/the-biggest-growth-opportunities\/\" target=\"_self\">The biggest growth opportunities? You're hiding them yourself<\/a><\/div>\n              <div class=\"esg-content eg-hebert-nederlands-element-3 esg-none esg-clear\" style=\"height: 5px; visibility: hidden;\"><\/div>\n              <div class=\"esg-content eg-hebert-nederlands-element-5 esg-none esg-clear\" style=\"height: 5px; visibility: hidden;\"><\/div>\n\t\t\t\t<div class=\"esg-content eg-post-6529 eg-hebert-nederlands-element-6\"><span style=\"display: block;overflow: hidden; height: 110px; max-height: 110px\">Your customers know exactly what sets you apart, and why they almost left. Are you asking? Discover how structured feedback drives real growth<\/span><\/div>\n              <div class=\"esg-content eg-hebert-nederlands-element-7 esg-none esg-clear\" style=\"height: 5px; visibility: hidden;\"><\/div>\n<\/div>   <\/div>\n\n<\/li>\n<li id=\"eg-3-post-id-6547\" data-skin=\"hebert-nederlands\" class=\"filterall filter-blog filter-optional eg-hebert-nederlands-wrapper eg-post-id-6547\" data-date=\"1777878783\">\n    <div class=\"esg-media-cover-wrapper\">\n<a href=\"https:\/\/www.focusfeedback.nl\/en\/customer-satisfaction-b2b\/\" target=\"_self\"><div class=\"esg-entry-media\"><img decoding=\"async\" src=\"https:\/\/www.focusfeedback.nl\/wp-content\/uploads\/2026\/06\/NPS-in-B2B.png\" data-no-lazy=\"1\" alt=\"NPS in B2B\" width=\"940\" height=\"788\"><\/div>\n\n<\/a>                <div class=\"esg-overlay esg-transition eg-hebert-nederlands-container\" data-transition=\"esg-none\"><\/div>\n\n<div class=\"esg-entry-content eg-hebert-nederlands-content\">\n\t\t\t\t<div class=\"esg-content eg-post-6547 eg-hebert-nederlands-element-31-a\"><a class=\"eg-hebert-nederlands-element-31 eg-post-6547\" href=\"https:\/\/www.focusfeedback.nl\/en\/customer-satisfaction-b2b\/\" target=\"_self\">Blog<\/a><\/div>\n\t\t\t\t<div class=\"esg-content eg-post-6547 eg-hebert-nederlands-element-0-a\"><a class=\"eg-hebert-nederlands-element-0 eg-post-6547\" href=\"https:\/\/www.focusfeedback.nl\/en\/customer-satisfaction-b2b\/\" target=\"_self\">How do you measure customer satisfaction in B2B?<\/a><\/div>\n              <div class=\"esg-content eg-hebert-nederlands-element-3 esg-none esg-clear\" style=\"height: 5px; visibility: hidden;\"><\/div>\n              <div class=\"esg-content eg-hebert-nederlands-element-5 esg-none esg-clear\" style=\"height: 5px; visibility: hidden;\"><\/div>\n\t\t\t\t<div class=\"esg-content eg-post-6547 eg-hebert-nederlands-element-6\"><span style=\"display: block;overflow: hidden; height: 110px; max-height: 110px\">How do you measure customer satisfaction in B2B? 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!important;background-repeat: no-repeat !important;background-size: cover !important;}&#8221; min_height=&#8221;400&#8243; el_class=&#8221;customHeaderAfbeelding&#8221;][vc_column<span class=\"excerpt-hellip\"> [\u2026]<\/span><\/p>\n","protected":false},"author":2,"featured_media":-1,"parent":0,"menu_order":1,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-423","page","type-page","status-publish","has-post-thumbnail","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Solutions for Customer Excellence &amp; Employee Excellence<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.focusfeedback.nl\/en\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" 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