{"id":4354,"date":"2023-11-06T10:23:29","date_gmt":"2023-11-06T10:23:29","guid":{"rendered":"https:\/\/www.focusfeedback.nl\/?page_id=4354"},"modified":"2025-03-27T14:49:24","modified_gmt":"2025-03-27T14:49:24","slug":"automatic-classification-for-a-better-customer-experience","status":"publish","type":"page","link":"https:\/\/www.focusfeedback.nl\/en\/solutions\/automatic-classification-for-a-better-customer-experience\/","title":{"rendered":"Automatic classification for a better Customer Experience"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_row full_width=&#8221;stretch_row_content_no_spaces&#8221; css=&#8221;.vc_custom_1743087101280{margin-top: 0px !important;border-top-width: 0px !important;border-bottom-width: 0px !important;padding-top: 0px !important;padding-bottom: 0px !important;background-image: url(https:\/\/www.focusfeedback.nl\/wp-content\/uploads\/2025\/03\/13.-Handmatig-classificeren-naar-direct-inzicht.png?id=5667) !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}&#8221; el_class=&#8221;customHeaderAfbeelding&#8221;][vc_column css=&#8221;.vc_custom_1563865751175{margin-top: 0px !important;border-top-width: 0px !important;padding-top: 0px !important;}&#8221;][\/vc_column][\/vc_row][vc_row css=&#8221;.vc_custom_1706609350052{margin-top: -10px !important;margin-bottom: 0px !important;border-top-width: 0px !important;border-bottom-width: 0px !important;padding-top: 20px !important;padding-bottom: 0px !important;}&#8221;][vc_column css=&#8221;.vc_custom_1566369049757{margin-top: 0px !important;margin-bottom: 0px !important;border-top-width: 0px !important;border-bottom-width: 0px !important;padding-top: 0px !important;padding-bottom: 0px !important;}&#8221;]<style>#breadcrumb-6ad62f6735cc8 li::after { content: \"\u00bb\" }<\/style><ol class=\"wwp-vc-breadcrumbs \" id=\"breadcrumb-6ad62f6735cc8\"><li class=\"visited\"><a href=\"\/\">Home<\/a><\/li><li class=\"visited\"><a href=\"https:\/\/www.focusfeedback.nl\/en\/solutions\/\">Solutions<\/a><\/li><li class=\"current\"><span>Automatic classification for a better Customer Experience<\/span><\/li><\/ol>[\/vc_column][\/vc_row][vc_row content_placement=&#8221;middle&#8221; css=&#8221;.vc_custom_1566983542111{margin-top: 25px !important;background-image: url(http:\/\/www.focusfeedback.nl\/wp-content\/uploads\/2019\/07\/FocusFeedback_Background4.png?id=309) !important;background-position: 0 0 !important;background-repeat: no-repeat !important;}&#8221;][vc_column width=&#8221;3\/4&#8243; css=&#8221;.vc_custom_1699265672655{margin-top: 0px !important;margin-bottom: 0px !important;border-top-width: 0px !important;border-bottom-width: 0px !important;padding-top: 0px !important;padding-bottom: 0px !important;}&#8221;][vc_column_text css=&#8221;.vc_custom_1699266486637{margin-top: -30px !important;border-top-width: 0px !important;padding-top: 0px !important;}&#8221;]<\/p>\n<h1>Automatic classification for a better Customer Experience<\/h1>\n<p>With Artificial Intelligence (AI), customer feedback is automatically classified. This gives you quick insights into customer needs. You can make structural improvements. This benefits the customer experience (CX).<\/p>\n<h2>Fast customer feedback analysis<\/h2>\n<p>Feedback received in open text fields is considered unstructured data. OpenAI categorizes and labels these customer experiences automatically. Written feedback is translated into understandable customer insights directly. This speeds up the customer feedback analysis. Trends and patterns become visible in no time. The advantage? You can structurally improve your company and respond quickly to customer needs, creating loyal ambassadors.<\/p>\n<h2>Integration without problems<\/h2>\n<p>Automatic customer feedback classification is integrated in a modular manner within Focus Feedback. You choose whether to use it or not. Are you interested? No problem! The integration runs smoothly, ensuring existing workflows remain undisrupted.<\/p>\n<h2>Safe feedback analysis<\/h2>\n<p>Worry not about about data protection while using automatic classification. We have conducted a thorough DPIA (Data Protection Impact Assessment). Based on the results, we have taken appropriate security measures. Personal data is automatically deleted before feedback is sent to OpenAI. Our automatic classification tool complies with the most recent global data security standards.<\/p>\n<h2>Unbiased customer feedback analysis<\/h2>\n<p>Automatic classification is trained for unbiased and accurate data processing. This ensures reliable and objective feedback analysis.<\/p>\n<h2>The benefits of automatic classification<\/h2>\n<p>AI classifies customer feedback quickly and efficiently. This results in reduced staff costs and improved quality. Quickly meet customer needs and contribute to a more profitable and efficient process. Use our tool to effortlessly generate valuable customer insights.<\/p>\n<p>Almost forgot, our smart tool&#8217;s name is Albert AI! If you have questions about Albert AI, feel free to ask.[\/vc_column_text][vc_single_image image=&#8221;4377&#8243; img_size=&#8221;large&#8221; onclick=&#8221;img_link_large&#8221; img_link_target=&#8221;_blank&#8221;][\/vc_column][vc_column width=&#8221;1\/4&#8243;][\/vc_column][\/vc_row][vc_row][vc_column width=&#8221;3\/4&#8243;][vc_btn title=&#8221;Contact us&#8221; style=&#8221;gradient-custom&#8221; gradient_custom_color_1=&#8221;#40b1d9&#8243; gradient_custom_color_2=&#8221;#40b1d9&#8243; shape=&#8221;square&#8221; i_icon_fontawesome=&#8221;fas fa-angle-double-right&#8221; add_icon=&#8221;true&#8221; link=&#8221;url:https%3A%2F%2Fwww.focusfeedback.nl%2Fen%2Fcontact%2F|title:Contact%20us|target:_blank&#8221;][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_row full_width=&#8221;stretch_row_content_no_spaces&#8221; css=&#8221;.vc_custom_1743087101280{margin-top: 0px !important;border-top-width: 0px !important;border-bottom-width: 0px !important;padding-top: 0px !important;padding-bottom: 0px !important;background-image: url(https:\/\/www.focusfeedback.nl\/wp-content\/uploads\/2025\/03\/13.-Handmatig-classificeren-naar-direct-inzicht.png?id=5667) !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}&#8221; el_class=&#8221;customHeaderAfbeelding&#8221;][vc_column css=&#8221;.vc_custom_1563865751175{margin-top: 0px !important;border-top-width: 0px<span class=\"excerpt-hellip\"> [\u2026]<\/span><\/p>\n","protected":false},"author":10,"featured_media":0,"parent":1364,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-4354","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Automatic classification for better Customer Experience<\/title>\n<meta name=\"description\" content=\"Get quick insights in customer needs. 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