{"id":6119,"date":"2025-09-22T13:31:27","date_gmt":"2025-09-22T13:31:27","guid":{"rendered":"https:\/\/www.focusfeedback.nl\/faq\/"},"modified":"2025-09-23T13:03:44","modified_gmt":"2025-09-23T13:03:44","slug":"faq","status":"publish","type":"page","link":"https:\/\/www.focusfeedback.nl\/en\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_row full_width=&#8221;stretch_row&#8221; content_placement=&#8221;bottom&#8221; css=&#8221;.vc_custom_1742296488068{padding-bottom: 50px !important;background-image: url(https:\/\/www.focusfeedback.nl\/wp-content\/uploads\/2025\/03\/4.-Solutions.png?id=5638) !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}&#8221; min_height=&#8221;650px&#8221; el_class=&#8221;customHeaderAfbeelding&#8221;][vc_column css=&#8221;.vc_custom_1742291123880{border-bottom-width: 100px !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}&#8221;][\/vc_column][\/vc_row][vc_row full_width=&#8221;stretch_row_content_no_spaces&#8221; content_placement=&#8221;top&#8221; css=&#8221;.vc_custom_1563864697805{margin-top: 0px !important;margin-bottom: 0px !important;border-top-width: 0px !important;border-bottom-width: 0px !important;padding-top: 0px !important;padding-bottom: 0px !important;}&#8221;][vc_column css=&#8221;.vc_custom_1563864693306{margin-top: 0px !important;border-top-width: 0px !important;padding-top: 0px !important;}&#8221;][vc_single_image image=&#8221;85&#8243; img_size=&#8221;full&#8221; css=&#8221;.vc_custom_1562770199935{margin-top: 0px !important;margin-bottom: 0px !important;border-top-width: 0px !important;border-bottom-width: 0px !important;padding-top: 0px !important;padding-bottom: 0px !important;}&#8221;][\/vc_column][\/vc_row][vc_row content_placement=&#8221;top&#8221; css=&#8221;.vc_custom_1705302293129{margin-top: -50px !important;margin-bottom: 0px !important;border-top-width: 0px !important;border-bottom-width: 0px !important;padding-top: 20px !important;padding-bottom: 0px !important;}&#8221;][vc_column css=&#8221;.vc_custom_1563864693306{margin-top: 0px !important;border-top-width: 0px !important;padding-top: 0px !important;}&#8221;]<style>#breadcrumb-6a65dbfed9fb7 li::after { content: \"\u00bb\" }<\/style><ol class=\"wwp-vc-breadcrumbs \" id=\"breadcrumb-6a65dbfed9fb7\"><li class=\"visited\"><a href=\"\/\">Home<\/a><\/li><li class=\"current\"><span>FAQ<\/span><\/li><\/ol>[\/vc_column][\/vc_row][vc_row css=&#8221;.vc_custom_1565679978216{margin-top: 30px !important;padding-top: 0px !important;}&#8221;][vc_column width=&#8221;2\/3&#8243; css=&#8221;.vc_custom_1701328620348{margin-top: 0px !important;border-top-width: 0px !important;padding-top: 0px !important;padding-bottom: 30px !important;}&#8221;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h1>Focus Feedback \u2013 Frequently Asked Questions<\/h1>\n<p data-start=\"76\" data-end=\"168\">Have a question about our software, process or services? You\u2019re in the right place.<\/p>\n<p data-start=\"170\" data-end=\"339\">We\u2019ve organized the most frequently asked questions into clear categories. Simply click on the topic that matches your question, and you\u2019ll find the answer right away.<\/p>\n<p data-start=\"341\" data-end=\"455\">Can\u2019t find what you\u2019re looking for or have a specific question?<br data-start=\"404\" data-end=\"407\" \/>Feel free to contact us, we\u2019re happy to help.<\/p>\n<p>[\/vc_column_text][vc_column_text css=&#8221;&#8221;][\/vc_column_text][vc_column_text css=&#8221;&#8221;]<\/p>\n<ol>\n<li><a href=\"https:\/\/www.focusfeedback.nl\/en\/faq\/general-information\/\">General Information about Focus Feedback<\/a><\/li>\n<li><a href=\"https:\/\/www.focusfeedback.nl\/en\/faq\/costs-and-billing\/\">Pricing and Invoicing<\/a><\/li>\n<li><a href=\"https:\/\/www.focusfeedback.nl\/en\/faq\/nps-and-feedback\/\">NPS and Feedback Methodology<\/a><\/li>\n<li><a href=\"https:\/\/www.focusfeedback.nl\/en\/faq\/technology-and-integrations\/\">Technology and Integrations<\/a><\/li>\n<li><a href=\"https:\/\/www.focusfeedback.nl\/en\/faq\/ai-artificial-intelligence\/\">Use of AI<\/a><\/li>\n<li><a href=\"https:\/\/www.focusfeedback.nl\/en\/faq\/dashboard-and-user-experience\/\">Dashboard and User Experience<\/a><\/li>\n<li><a href=\"https:\/\/www.focusfeedback.nl\/en\/faq\/user-management-and-access\/\">User Management and Access<\/a><\/li>\n<li><a href=\"https:\/\/www.focusfeedback.nl\/en\/faq\/processing-feedback\/\">Processing Feedback<\/a><\/li>\n<li><a href=\"https:\/\/www.focusfeedback.nl\/en\/faq\/optimization-and-increasing-respons-rates\/\">Survey Optimization and Increasing Response Rates<\/a><\/li>\n<li><a href=\"https:\/\/www.focusfeedback.nl\/en\/faq\/getting-started-with-focus-feedback\/\">Getting Started with Focus Feedback \/ Contact<\/a><\/li>\n<\/ol>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/3&#8243; css=&#8221;.vc_custom_1563006073988{margin-top: 0px !important;border-top-width: 0px !important;padding-top: 0px !important;}&#8221;][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_row full_width=&#8221;stretch_row&#8221; content_placement=&#8221;bottom&#8221; css=&#8221;.vc_custom_1742296488068{padding-bottom: 50px !important;background-image: url(https:\/\/www.focusfeedback.nl\/wp-content\/uploads\/2025\/03\/4.-Solutions.png?id=5638) !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}&#8221; min_height=&#8221;650px&#8221; el_class=&#8221;customHeaderAfbeelding&#8221;][vc_column css=&#8221;.vc_custom_1742291123880{border-bottom-width: 100px !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}&#8221;][\/vc_column][\/vc_row][vc_row full_width=&#8221;stretch_row_content_no_spaces&#8221;<span class=\"excerpt-hellip\"> [\u2026]<\/span><\/p>\n","protected":false},"author":10,"featured_media":-1,"parent":0,"menu_order":2,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-6119","page","type-page","status-publish","has-post-thumbnail","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.9 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Veelgestelde vragen | Focus Feedback<\/title>\n<meta name=\"description\" content=\"Wij geven graag antwoord op jouw vragen. 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