{"id":6123,"date":"2025-09-16T14:20:32","date_gmt":"2025-09-16T14:20:32","guid":{"rendered":"https:\/\/www.focusfeedback.nl\/faq\/algemene-informatie\/"},"modified":"2025-09-23T08:50:48","modified_gmt":"2025-09-23T08:50:48","slug":"general-information","status":"publish","type":"page","link":"https:\/\/www.focusfeedback.nl\/en\/faq\/general-information\/","title":{"rendered":"FAQ General Information"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_row full_width=&#8221;stretch_row&#8221; content_placement=&#8221;bottom&#8221; css=&#8221;.vc_custom_1742296488068{padding-bottom: 50px !important;background-image: url(https:\/\/www.focusfeedback.nl\/wp-content\/uploads\/2025\/03\/4.-Solutions.png?id=5638) !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}&#8221; min_height=&#8221;650px&#8221; el_class=&#8221;customHeaderAfbeelding&#8221;][vc_column css=&#8221;.vc_custom_1742291123880{border-bottom-width: 100px !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}&#8221;][\/vc_column][\/vc_row][vc_row full_width=&#8221;stretch_row_content_no_spaces&#8221; content_placement=&#8221;top&#8221; css=&#8221;.vc_custom_1563864697805{margin-top: 0px !important;margin-bottom: 0px !important;border-top-width: 0px !important;border-bottom-width: 0px !important;padding-top: 0px !important;padding-bottom: 0px !important;}&#8221;][vc_column css=&#8221;.vc_custom_1563864693306{margin-top: 0px !important;border-top-width: 0px !important;padding-top: 0px !important;}&#8221;][vc_single_image image=&#8221;85&#8243; img_size=&#8221;full&#8221; css=&#8221;.vc_custom_1562770199935{margin-top: 0px !important;margin-bottom: 0px !important;border-top-width: 0px !important;border-bottom-width: 0px !important;padding-top: 0px !important;padding-bottom: 0px !important;}&#8221;][\/vc_column][\/vc_row][vc_row content_placement=&#8221;top&#8221; css=&#8221;.vc_custom_1705302293129{margin-top: -50px !important;margin-bottom: 0px !important;border-top-width: 0px !important;border-bottom-width: 0px !important;padding-top: 20px !important;padding-bottom: 0px !important;}&#8221;][vc_column css=&#8221;.vc_custom_1563864693306{margin-top: 0px !important;border-top-width: 0px !important;padding-top: 0px !important;}&#8221;]<style>#breadcrumb-6a65eb59accb9 li::after { content: \"\u00bb\" }<\/style><ol class=\"wwp-vc-breadcrumbs \" id=\"breadcrumb-6a65eb59accb9\"><li class=\"visited\"><a href=\"\/\">Home<\/a><\/li><li class=\"visited\"><a href=\"https:\/\/www.focusfeedback.nl\/en\/faq\/\">FAQ<\/a><\/li><li class=\"current\"><span>FAQ General Information<\/span><\/li><\/ol>[\/vc_column][\/vc_row][vc_row css=&#8221;.vc_custom_1565679978216{margin-top: 30px !important;padding-top: 0px !important;}&#8221;][vc_column width=&#8221;2\/3&#8243; css=&#8221;.vc_custom_1701328620348{margin-top: 0px !important;border-top-width: 0px !important;padding-top: 0px !important;padding-bottom: 30px !important;}&#8221;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h1>General Information about Focus Feedback<\/h1>\n<article class=\"text-token-text-primary w-full focus:outline-none scroll-mt-[calc(var(--header-height)+min(200px,max(70px,20svh)))]\" dir=\"auto\" tabindex=\"-1\" data-turn-id=\"request-WEB:f206e5c1-7c28-414d-88a4-4e0efcbd18dc-6\" data-testid=\"conversation-turn-14\" data-scroll-anchor=\"true\" data-turn=\"assistant\">\n<div class=\"text-base my-auto mx-auto pb-10 [--thread-content-margin:--spacing(4)] thread-sm:[--thread-content-margin:--spacing(6)] thread-lg:[--thread-content-margin:--spacing(16)] px-(--thread-content-margin)\">\n<div class=\"[--thread-content-max-width:40rem] thread-lg:[--thread-content-max-width:48rem] mx-auto max-w-(--thread-content-max-width) flex-1 group\/turn-messages focus-visible:outline-hidden relative flex w-full min-w-0 flex-col agent-turn\" tabindex=\"-1\">\n<div class=\"flex max-w-full flex-col grow\">\n<div class=\"min-h-8 text-message relative flex w-full flex-col items-end gap-2 text-start break-words whitespace-normal [.text-message+&amp;]:mt-5\" dir=\"auto\" data-message-author-role=\"assistant\" data-message-id=\"76fa3e1d-ffd4-4766-ad99-b2f52b640a80\" data-message-model-slug=\"gpt-5-mini\">\n<div class=\"flex w-full flex-col gap-1 empty:hidden first:pt-[3px]\">\n<div class=\"markdown prose dark:prose-invert w-full break-words light markdown-new-styling\">\n<p data-start=\"70\" data-end=\"245\" data-is-last-node=\"\" data-is-only-node=\"\">Below you\u2019ll find answers to general questions about Focus Feedback. Can\u2019t find the answer to your question?<br data-start=\"178\" data-end=\"181\" \/><a href=\"https:\/\/www.focusfeedback.nl\/en\/contact\/\">Contact<\/a> us directly and we\u2019ll assist you as quickly as possible.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"flex min-h-[46px] justify-start\"><\/div>\n<div class=\"mt-3 w-full empty:hidden\">\n<div class=\"text-center\"><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/article>\n<div class=\"pointer-events-none h-px w-px\" aria-hidden=\"true\" data-edge=\"true\"><\/div>\n<p>[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/3&#8243; css=&#8221;.vc_custom_1563006073988{margin-top: 0px !important;border-top-width: 0px !important;padding-top: 0px !important;}&#8221;][\/vc_column][\/vc_row][vc_row][vc_column][vc_tta_accordion][vc_tta_section title=&#8221;What does Focus Feedback do?&#8221; tab_id=&#8221;1756111584997-c0eca36e-40fc&#8221;][vc_column_text css=&#8221;&#8221;]Focus Feedback provides a simple and effective feedback system for your organization. Through a short survey based on the well-known Net Promoter Score (NPS), you gain direct insight into the opinions of your customers or employees. You collect feedback continuously, hassle-free. The results appear in a clear dashboard, allowing you to see at a glance how satisfied your customers and\/or employees are. With insights into their experiences, you can ensure strong customer retention, optimal service, positive word-of-mouth and motivated engaged employees.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;What makes Focus Feedback powerful?&#8221; tab_id=&#8221;1756111585006-acbcb031-a6a3&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<p data-start=\"75\" data-end=\"448\">Help your organization grow with valuable feedback. With a customer satisfaction survey (CSAT) and employee satisfaction survey (ESAT) based on the Net Promoter Score, you can discover your organization\u2019s strengths and areas for improvement. Easily send surveys, create dashboards and follow up on feedback with Focus Feedback. Making improvements has never been easier.<\/p>\n<p data-start=\"450\" data-end=\"529\" data-is-last-node=\"\" data-is-only-node=\"\">Experience positive change with enthusiastic and loyal customers and employees.<\/p>\n<p>[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;Who is Focus Feedback for?&#8221; tab_id=&#8221;1758032499844-7d222958-011a&#8221;][vc_column_text css=&#8221;&#8221;]Focus Feedback is designed for organizations that strive for enthusiastic customers, strong customer retention and satisfied engaged employees.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;Is guidance available to get the most out of Focus Feedback?&#8221; tab_id=&#8221;1758032532538-1003a1eb-3c4a&#8221;][vc_column_text css=&#8221;&#8221;]<\/p>\n<p data-start=\"79\" data-end=\"334\">Of course. We\u2019re here to help you get started and make the most of Focus Feedback. Everyone who begins using Focus Feedback receives a personal onboarding, explaining how everything works, how to interpret the results and how to put them into practice.<\/p>\n<p data-start=\"336\" data-end=\"488\">Need more in-depth support? Tailored guidance and explanations are available at any time. Contact us at <a class=\"decorated-link cursor-pointer\" rel=\"noopener\" data-start=\"440\" data-end=\"461\">info@focusfeedback.nl<\/a> or call +31 13 571 8844.<\/p>\n<p data-start=\"490\" data-end=\"577\" data-is-last-node=\"\" data-is-only-node=\"\">This way, you not only collect feedback but also make sure you truly use it to improve.<\/p>\n<p>[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;How can I contact you?&#8221; tab_id=&#8221;1758032557121-d5e0c8fd-24c2&#8243;][vc_column_text css=&#8221;&#8221;]For advice, an introduction, or more information, you can reach us by email at <a class=\"decorated-link cursor-pointer\" rel=\"noopener\" data-start=\"79\" data-end=\"100\">info@focusfeedback.nl<\/a> or by phone at +31 13 571 8844.[\/vc_column_text][\/vc_tta_section][\/vc_tta_accordion][\/vc_column][\/vc_row][vc_row][vc_column][vc_column_text css=&#8221;&#8221;][\/vc_column_text][vc_btn title=&#8221;Back to overview&#8221; style=&#8221;gradient-custom&#8221; gradient_custom_color_1=&#8221;#40B1D9&#8243; gradient_custom_color_2=&#8221;#40B1D9&#8243; shape=&#8221;square&#8221; css=&#8221;.vc_custom_1758616149937{padding-top: 20px !important;}&#8221; link=&#8221;url:https%3A%2F%2Fwww.focusfeedback.nl%2Fen%2Ffaq%2F&#8221;][\/vc_column][\/vc_row][vc_row][vc_column][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_row full_width=&#8221;stretch_row&#8221; content_placement=&#8221;bottom&#8221; css=&#8221;.vc_custom_1742296488068{padding-bottom: 50px !important;background-image: url(https:\/\/www.focusfeedback.nl\/wp-content\/uploads\/2025\/03\/4.-Solutions.png?id=5638) !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}&#8221; min_height=&#8221;650px&#8221; el_class=&#8221;customHeaderAfbeelding&#8221;][vc_column css=&#8221;.vc_custom_1742291123880{border-bottom-width: 100px !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}&#8221;][\/vc_column][\/vc_row][vc_row full_width=&#8221;stretch_row_content_no_spaces&#8221;<span class=\"excerpt-hellip\"> [\u2026]<\/span><\/p>\n","protected":false},"author":10,"featured_media":-1,"parent":6119,"menu_order":2,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-6123","page","type-page","status-publish","has-post-thumbnail","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.9 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Frequently asked questions | Focus Feedback<\/title>\n<meta name=\"description\" content=\"We are happy to answer your questions. 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