{"id":6142,"date":"2025-09-18T10:11:47","date_gmt":"2025-09-18T10:11:47","guid":{"rendered":"https:\/\/www.focusfeedback.nl\/faq\/dashboard-en-gebruikservaring\/"},"modified":"2025-09-23T08:46:46","modified_gmt":"2025-09-23T08:46:46","slug":"dashboard-and-user-experience","status":"publish","type":"page","link":"https:\/\/www.focusfeedback.nl\/en\/faq\/dashboard-and-user-experience\/","title":{"rendered":"FAQ Dashboard and user experience"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_row full_width=&#8221;stretch_row&#8221; content_placement=&#8221;bottom&#8221; css=&#8221;.vc_custom_1742296488068{padding-bottom: 50px !important;background-image: url(https:\/\/www.focusfeedback.nl\/wp-content\/uploads\/2025\/03\/4.-Solutions.png?id=5638) !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}&#8221; min_height=&#8221;650px&#8221; el_class=&#8221;customHeaderAfbeelding&#8221;][vc_column css=&#8221;.vc_custom_1742291123880{border-bottom-width: 100px !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}&#8221;][\/vc_column][\/vc_row][vc_row full_width=&#8221;stretch_row_content_no_spaces&#8221; content_placement=&#8221;top&#8221; css=&#8221;.vc_custom_1563864697805{margin-top: 0px !important;margin-bottom: 0px !important;border-top-width: 0px !important;border-bottom-width: 0px !important;padding-top: 0px !important;padding-bottom: 0px !important;}&#8221;][vc_column css=&#8221;.vc_custom_1563864693306{margin-top: 0px !important;border-top-width: 0px !important;padding-top: 0px !important;}&#8221;][vc_single_image image=&#8221;85&#8243; img_size=&#8221;full&#8221; css=&#8221;.vc_custom_1562770199935{margin-top: 0px !important;margin-bottom: 0px !important;border-top-width: 0px !important;border-bottom-width: 0px !important;padding-top: 0px !important;padding-bottom: 0px !important;}&#8221;][\/vc_column][\/vc_row][vc_row content_placement=&#8221;top&#8221; css=&#8221;.vc_custom_1705302293129{margin-top: -50px !important;margin-bottom: 0px !important;border-top-width: 0px !important;border-bottom-width: 0px !important;padding-top: 20px !important;padding-bottom: 0px !important;}&#8221;][vc_column css=&#8221;.vc_custom_1563864693306{margin-top: 0px !important;border-top-width: 0px !important;padding-top: 0px !important;}&#8221;]<style>#breadcrumb-6a65eb0ab5698 li::after { content: \"\u00bb\" }<\/style><ol class=\"wwp-vc-breadcrumbs \" id=\"breadcrumb-6a65eb0ab5698\"><li class=\"visited\"><a href=\"\/\">Home<\/a><\/li><li class=\"visited\"><a href=\"https:\/\/www.focusfeedback.nl\/en\/faq\/\">FAQ<\/a><\/li><li class=\"current\"><span>FAQ Dashboard and user experience<\/span><\/li><\/ol>[\/vc_column][\/vc_row][vc_row css=&#8221;.vc_custom_1565679978216{margin-top: 30px !important;padding-top: 0px !important;}&#8221;][vc_column width=&#8221;2\/3&#8243; css=&#8221;.vc_custom_1701328620348{margin-top: 0px !important;border-top-width: 0px !important;padding-top: 0px !important;padding-bottom: 30px !important;}&#8221;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h1>Dashboard and user experience information<\/h1>\n<p>Below you will find answers to questions about the dashboards and user experience. Can\u2019t find the answer to your question? Please <a href=\"https:\/\/www.focusfeedback.nl\/en\/contact\/\">contact<\/a> us directly so we can assist you as quickly as possible.[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/3&#8243; css=&#8221;.vc_custom_1563006073988{margin-top: 0px !important;border-top-width: 0px !important;padding-top: 0px !important;}&#8221;][\/vc_column][\/vc_row][vc_row][vc_column][vc_tta_accordion][vc_tta_section title=&#8221;How does the dashboard work?&#8221; tab_id=&#8221;1756111584997-c0eca36e-40fc&#8221;][vc_column_text css=&#8221;&#8221;]When you start using Focus Feedback, you get access to your own dashboard. The dashboard displays numbers, trends and feedback. Every organization starts with a basic dashboard and can customize it with their own widgets. This way, you always have the latest data available for daily follow-up and management meetings.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;How does Closed Loop Feedback work?&#8221; tab_id=&#8221;1756111585006-acbcb031-a6a3&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<p data-start=\"40\" data-end=\"124\">Closed Loop Feedback means you act on the feedback you receive and report back.<\/p>\n<p data-start=\"126\" data-end=\"166\">At Focus Feedback, it works like this:<br \/>\n&#8211; Customers share their opinions via the survey;<br \/>\n&#8211; You receive the feedback in a clear dashboard;<br \/>\n&#8211; You assign feedback to colleagues, adding notes and a status: \u2018to do\u2019, \u2018in progress\u2019 or \u2018done\u2019.<\/p>\n<p data-start=\"371\" data-end=\"601\" data-is-last-node=\"\" data-is-only-node=\"\">This way, you can focus on improvement points and show internally that action is being taken. By reporting back to your team and your customers, you close the feedback loop. It\u2019s not just about measuring, but also about acting.<\/p>\n<p>[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;What is the Verbatim Analysis dashboard?&#8221; tab_id=&#8221;1758190674441-880451ef-bd13&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<p data-start=\"44\" data-end=\"161\">The Verbatim Analysis dashboard shows at a glance what customers are saying and what topics they are discussing.<\/p>\n<p data-start=\"163\" data-end=\"566\">Albert AI automatically groups all open-ended responses by theme. You can immediately see which topics come up most often, the overall sentiment and what is important within your organization. The more frequently a topic is mentioned, the larger its box appears. The color of the box indicates the sentiment, with dark green representing very positive feedback and red representing negative feedback.<\/p>\n<p data-start=\"568\" data-end=\"656\" data-is-last-node=\"\" data-is-only-node=\"\">No more scattered quotes, just clear overview and insights, ready to share internally.<\/p>\n<p>.<br \/>\n<img decoding=\"async\" class=\"alignnone wp-image-6058 size-large\" src=\"https:\/\/www.focusfeedback.nl\/wp-content\/uploads\/2025\/09\/Schermafbeelding-2025-09-18-121545-1024x305.png\" alt=\"\" width=\"1024\" height=\"305\" srcset=\"https:\/\/www.focusfeedback.nl\/wp-content\/uploads\/2025\/09\/Schermafbeelding-2025-09-18-121545-1024x305.png 1024w, https:\/\/www.focusfeedback.nl\/wp-content\/uploads\/2025\/09\/Schermafbeelding-2025-09-18-121545-300x89.png 300w, https:\/\/www.focusfeedback.nl\/wp-content\/uploads\/2025\/09\/Schermafbeelding-2025-09-18-121545-768x229.png 768w, https:\/\/www.focusfeedback.nl\/wp-content\/uploads\/2025\/09\/Schermafbeelding-2025-09-18-121545-1536x458.png 1536w, https:\/\/www.focusfeedback.nl\/wp-content\/uploads\/2025\/09\/Schermafbeelding-2025-09-18-121545-150x45.png 150w, https:\/\/www.focusfeedback.nl\/wp-content\/uploads\/2025\/09\/Schermafbeelding-2025-09-18-121545-480x143.png 480w, https:\/\/www.focusfeedback.nl\/wp-content\/uploads\/2025\/09\/Schermafbeelding-2025-09-18-121545.png 1712w\" sizes=\"(max-width:767px) 480px, (max-width:1024px) 100vw, 1024px\" \/>[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;What is the Callback Selector dashboard?&#8221; tab_id=&#8221;1758190904896-9ff385e2-5c0f&#8221;][vc_column_text css=&#8221;&#8221;]In the Callback Selector dashboard, you can see feedback that requires urgent follow-up.<\/p>\n<p><img decoding=\"async\" class=\"alignnone wp-image-6063 size-large\" src=\"https:\/\/www.focusfeedback.nl\/wp-content\/uploads\/2025\/09\/Schermafbeelding-2025-09-18-122246-1024x432.png\" alt=\"\" width=\"1024\" height=\"432\" srcset=\"https:\/\/www.focusfeedback.nl\/wp-content\/uploads\/2025\/09\/Schermafbeelding-2025-09-18-122246-1024x432.png 1024w, https:\/\/www.focusfeedback.nl\/wp-content\/uploads\/2025\/09\/Schermafbeelding-2025-09-18-122246-300x127.png 300w, https:\/\/www.focusfeedback.nl\/wp-content\/uploads\/2025\/09\/Schermafbeelding-2025-09-18-122246-768x324.png 768w, https:\/\/www.focusfeedback.nl\/wp-content\/uploads\/2025\/09\/Schermafbeelding-2025-09-18-122246-1536x648.png 1536w, https:\/\/www.focusfeedback.nl\/wp-content\/uploads\/2025\/09\/Schermafbeelding-2025-09-18-122246-150x63.png 150w, https:\/\/www.focusfeedback.nl\/wp-content\/uploads\/2025\/09\/Schermafbeelding-2025-09-18-122246-480x203.png 480w, https:\/\/www.focusfeedback.nl\/wp-content\/uploads\/2025\/09\/Schermafbeelding-2025-09-18-122246.png 1806w\" sizes=\"(max-width:767px) 480px, (max-width:1024px) 100vw, 1024px\" \/>[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;What can I find in my dashboard?&#8221; tab_id=&#8221;1758191011446-f03b8b34-f170&#8243;][vc_column_text css=&#8221;&#8221;]You get access to a basic dashboard that contains the most important information. The dashboard displays various charts, such as a chart with the Net Promoter Score (NPS), NPS segments and your NPS trend. We also show the NPS per measurement moment and provide insight into strengths and areas for improvement.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;How do I create a dashboard?&#8221; tab_id=&#8221;1758191037558-ee2e719b-bc10&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<p data-start=\"44\" data-end=\"206\">Create a new dashboard by selecting Dashboards in the left menu and then \u2018Create a Dashboard\u2019. You can also choose \u2018Create a Dashboard\u2019 from the Home screen.<\/p>\n<ul>\n<li>Enter a name for your dashboard.<\/li>\n<li>Select Add Widget.<\/li>\n<li>Choose the widgets you want to add.<\/li>\n<li>Use the filter to select the data you want to see.<\/li>\n<li>If needed, select the type of chart.<\/li>\n<\/ul>\n<p>[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;Where can I find my feedback?&#8221; tab_id=&#8221;1758191118706-22bf9416-912a&#8221;][vc_column_text css=&#8221;&#8221;]<\/p>\n<p data-start=\"40\" data-end=\"90\">You can find your feedback in several places:<br \/>\n1. <strong>Speech bubble at the top right:<\/strong> here you can see the most recently received feedback. You can also easily filter this overview.<br \/>\n2. <strong>Responses:<\/strong> here you will find a complete list of all feedback and the corresponding NPS scores.<br \/>\n3. <strong>Dashboard:<\/strong> in your personal dashboard, you will find the feedback widget.<br \/>\n4. <strong>Closed Loop Feedback Bucket:<\/strong> here you can assign feedback directly to the callboard. A handy tool to follow up on all feedback together with your colleagues.<\/p>\n<p>[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;What can I find in the Inspiration Center?&#8221; tab_id=&#8221;1758191140422-75491859-2055&#8243;][vc_column_text css=&#8221;&#8221;]In the Inspiration Center, you can find articles, book recommendations, videos and guides. Additionally, the release notes keep you informed about the latest updates within the application. The Inspiration Center is also very useful for consulting manuals and tutorial videos when you want to learn more about what\u2019s possible within the application. Only customers with access to Focus Feedback can access the Inspiration Center.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;What does the survey email look like?&#8221; tab_id=&#8221;1758191164310-6680cae9-e2ac&#8221;][vc_column_text css=&#8221;&#8221;]The emails can be styled in your own branding. This builds more trust and increases the chances that your customers will open and complete the survey. The email is also personalized with the customer\u2019s first name.<\/p>\n<p><img decoding=\"async\" class=\"alignnone size-full wp-image-6067\" src=\"https:\/\/www.focusfeedback.nl\/wp-content\/uploads\/2025\/09\/VB-Mail-Movement-Gym-186x300-1.jpg\" alt=\"\" width=\"186\" height=\"300\" srcset=\"https:\/\/www.focusfeedback.nl\/wp-content\/uploads\/2025\/09\/VB-Mail-Movement-Gym-186x300-1.jpg 186w, https:\/\/www.focusfeedback.nl\/wp-content\/uploads\/2025\/09\/VB-Mail-Movement-Gym-186x300-1-47x75.jpg 47w\" sizes=\"(max-width:767px) 186px, 186px\" \/><img decoding=\"async\" class=\"alignnone size-full wp-image-6069\" src=\"https:\/\/www.focusfeedback.nl\/wp-content\/uploads\/2025\/09\/VB-Mail-Mylife-273x300-1.jpg\" alt=\"\" width=\"273\" height=\"300\" srcset=\"https:\/\/www.focusfeedback.nl\/wp-content\/uploads\/2025\/09\/VB-Mail-Mylife-273x300-1.jpg 273w, https:\/\/www.focusfeedback.nl\/wp-content\/uploads\/2025\/09\/VB-Mail-Mylife-273x300-1-68x75.jpg 68w\" sizes=\"(max-width:767px) 273px, 273px\" \/>[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;What does my survey look like?&#8221; tab_id=&#8221;1758191299439-7689234e-11a0&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<p data-start=\"44\" data-end=\"180\">We send the surveys entirely in your own branding. This ensures recognition for your customers and leads to a higher response rate.<\/p>\n<p data-start=\"182\" data-end=\"236\">We send a short survey with the following questions:<br \/>\n<em>Would you recommend our organization to friends or acquaintances?<\/em><br \/>\n<em>What is going well?<\/em><br \/>\n<em>And what could be improved?<\/em><\/p>\n<p><img decoding=\"async\" class=\"alignnone size-full wp-image-6072\" src=\"https:\/\/www.focusfeedback.nl\/wp-content\/uploads\/2025\/09\/VB-Enquete-Movement-Gym-224x300-1.jpg\" alt=\"\" width=\"224\" height=\"300\" srcset=\"https:\/\/www.focusfeedback.nl\/wp-content\/uploads\/2025\/09\/VB-Enquete-Movement-Gym-224x300-1.jpg 224w, https:\/\/www.focusfeedback.nl\/wp-content\/uploads\/2025\/09\/VB-Enquete-Movement-Gym-224x300-1-56x75.jpg 56w\" sizes=\"(max-width:767px) 224px, 224px\" \/><img decoding=\"async\" class=\"alignnone size-full wp-image-6074\" src=\"https:\/\/www.focusfeedback.nl\/wp-content\/uploads\/2025\/09\/VB-Enquete-MyLife-218x300-1.jpg\" alt=\"\" width=\"218\" height=\"300\" srcset=\"https:\/\/www.focusfeedback.nl\/wp-content\/uploads\/2025\/09\/VB-Enquete-MyLife-218x300-1.jpg 218w, https:\/\/www.focusfeedback.nl\/wp-content\/uploads\/2025\/09\/VB-Enquete-MyLife-218x300-1-55x75.jpg 55w\" sizes=\"(max-width:767px) 218px, 218px\" \/>[\/vc_column_text][\/vc_tta_section][\/vc_tta_accordion][\/vc_column][\/vc_row][vc_row][vc_column][vc_btn title=&#8221;Back to overview&#8221; style=&#8221;gradient-custom&#8221; gradient_custom_color_1=&#8221;#40B1D9&#8243; gradient_custom_color_2=&#8221;#40B1D9&#8243; shape=&#8221;square&#8221; css=&#8221;.vc_custom_1758617192937{padding-top: 20px !important;}&#8221; link=&#8221;url:https%3A%2F%2Fwww.focusfeedback.nl%2Fen%2Ffaq%2F&#8221;][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_row full_width=&#8221;stretch_row&#8221; content_placement=&#8221;bottom&#8221; css=&#8221;.vc_custom_1742296488068{padding-bottom: 50px !important;background-image: url(https:\/\/www.focusfeedback.nl\/wp-content\/uploads\/2025\/03\/4.-Solutions.png?id=5638) !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}&#8221; min_height=&#8221;650px&#8221; el_class=&#8221;customHeaderAfbeelding&#8221;][vc_column css=&#8221;.vc_custom_1742291123880{border-bottom-width: 100px !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}&#8221;][\/vc_column][\/vc_row][vc_row full_width=&#8221;stretch_row_content_no_spaces&#8221;<span class=\"excerpt-hellip\"> [\u2026]<\/span><\/p>\n","protected":false},"author":10,"featured_media":-1,"parent":6119,"menu_order":2,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-6142","page","type-page","status-publish","has-post-thumbnail","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.9 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Frequently asked questions | Focus Feedback<\/title>\n<meta name=\"description\" content=\"We are happy to answer your questions. 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