{"id":6152,"date":"2025-09-22T13:23:19","date_gmt":"2025-09-22T13:23:19","guid":{"rendered":"https:\/\/www.focusfeedback.nl\/faq\/enqueteoptimalisatie-en-respons-verhogen\/"},"modified":"2025-09-23T11:41:46","modified_gmt":"2025-09-23T11:41:46","slug":"optimization-and-increasing-respons-rates","status":"publish","type":"page","link":"https:\/\/www.focusfeedback.nl\/en\/faq\/optimization-and-increasing-respons-rates\/","title":{"rendered":"FAQ Survey optimization and increasing response rates"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_row full_width=&#8221;stretch_row&#8221; content_placement=&#8221;bottom&#8221; css=&#8221;.vc_custom_1742296488068{padding-bottom: 50px !important;background-image: url(https:\/\/www.focusfeedback.nl\/wp-content\/uploads\/2025\/03\/4.-Solutions.png?id=5638) !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}&#8221; min_height=&#8221;650px&#8221; el_class=&#8221;customHeaderAfbeelding&#8221;][vc_column css=&#8221;.vc_custom_1742291123880{border-bottom-width: 100px !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}&#8221;][\/vc_column][\/vc_row][vc_row full_width=&#8221;stretch_row_content_no_spaces&#8221; content_placement=&#8221;top&#8221; css=&#8221;.vc_custom_1563864697805{margin-top: 0px !important;margin-bottom: 0px !important;border-top-width: 0px !important;border-bottom-width: 0px !important;padding-top: 0px !important;padding-bottom: 0px !important;}&#8221;][vc_column css=&#8221;.vc_custom_1563864693306{margin-top: 0px !important;border-top-width: 0px !important;padding-top: 0px !important;}&#8221;][vc_single_image image=&#8221;85&#8243; img_size=&#8221;full&#8221; css=&#8221;.vc_custom_1562770199935{margin-top: 0px !important;margin-bottom: 0px !important;border-top-width: 0px !important;border-bottom-width: 0px !important;padding-top: 0px !important;padding-bottom: 0px !important;}&#8221;][\/vc_column][\/vc_row][vc_row content_placement=&#8221;top&#8221; css=&#8221;.vc_custom_1705302293129{margin-top: -50px !important;margin-bottom: 0px !important;border-top-width: 0px !important;border-bottom-width: 0px !important;padding-top: 20px !important;padding-bottom: 0px !important;}&#8221;][vc_column css=&#8221;.vc_custom_1563864693306{margin-top: 0px !important;border-top-width: 0px !important;padding-top: 0px !important;}&#8221;]<style>#breadcrumb-6ab7210a0223b li::after { content: \"\u00bb\" }<\/style><ol class=\"wwp-vc-breadcrumbs \" id=\"breadcrumb-6ab7210a0223b\"><li class=\"visited\"><a href=\"\/\">Home<\/a><\/li><li class=\"visited\"><a href=\"https:\/\/www.focusfeedback.nl\/en\/faq\/\">FAQ<\/a><\/li><li class=\"current\"><span>FAQ Survey optimization and increasing response rates<\/span><\/li><\/ol>[\/vc_column][\/vc_row][vc_row css=&#8221;.vc_custom_1565679978216{margin-top: 30px !important;padding-top: 0px !important;}&#8221;][vc_column width=&#8221;2\/3&#8243; css=&#8221;.vc_custom_1701328620348{margin-top: 0px !important;border-top-width: 0px !important;padding-top: 0px !important;padding-bottom: 30px !important;}&#8221;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h1>Information on survey optimization and increasing response rates<\/h1>\n<p>Below you will find answers to the questions we are most frequently asked about survey optimization and increasing response rates. Can\u2019t find the answer to your question? Please <a href=\"https:\/\/www.focusfeedback.nl\/en\/contact\/\">contact<\/a> us directly so we can assist you as quickly as possible.[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/3&#8243; css=&#8221;.vc_custom_1563006073988{margin-top: 0px !important;border-top-width: 0px !important;padding-top: 0px !important;}&#8221;][\/vc_column][\/vc_row][vc_row][vc_column][vc_tta_accordion][vc_tta_section title=&#8221;How can I get more responses to my survey?&#8221; tab_id=&#8221;1756111584997-c0eca36e-40fc&#8221;][vc_column_text css=&#8221;&#8221;]<\/p>\n<p data-start=\"44\" data-end=\"128\">There are several tips and tricks to increase the number of customer responses:<\/p>\n<ul data-start=\"130\" data-end=\"941\">\n<li data-start=\"130\" data-end=\"377\">\n<p data-start=\"132\" data-end=\"377\"><em>Tell customers that you are collecting feedback.<\/em><br data-start=\"184\" data-end=\"187\" \/>For example, during onboarding, in a newsletter, at the counter, on screens or via your social media. Make it clear that you regularly send short questions to hear what customers think.<\/p>\n<\/li>\n<li data-start=\"379\" data-end=\"580\">\n<p data-start=\"381\" data-end=\"580\"><em>Briefly explain why you are asking for feedback.<\/em><br data-start=\"433\" data-end=\"436\" \/>Customers are more likely to respond if they know what you do with it. For example:<br data-start=\"521\" data-end=\"524\" \/><em>&#8216;We use your feedback to improve our communication.&#8217;<\/em><\/p>\n<\/li>\n<li data-start=\"582\" data-end=\"729\">\n<p data-start=\"584\" data-end=\"729\"><em>Show that you act on the results.<\/em><br data-start=\"621\" data-end=\"624\" \/>Share updates, for example. This builds trust and motivates customers to participate again next time.<\/p>\n<\/li>\n<li data-start=\"731\" data-end=\"941\">\n<p data-start=\"733\" data-end=\"941\"><em>Involve your team.<\/em><br data-start=\"755\" data-end=\"758\" \/>Employees can briefly inform customers about the survey:<br data-start=\"816\" data-end=\"819\" \/><em>&#8216;You will soon receive an email with three short questions. We would appreciate it if you let us know what you think.&#8217;<\/em><\/p>\n<\/li>\n<\/ul>\n<p data-start=\"943\" data-end=\"1087\" data-is-last-node=\"\" data-is-only-node=\"\">In short: make it visible that you ask for feedback, explain why and show what you do with it. This makes customers more engaged and active.<\/p>\n<p>[\/vc_column_text][\/vc_tta_section][\/vc_tta_accordion][\/vc_column][\/vc_row][vc_row][vc_column][vc_btn title=&#8221;Back to overview&#8221; style=&#8221;gradient-custom&#8221; gradient_custom_color_1=&#8221;#40B1D9&#8243; gradient_custom_color_2=&#8221;#40B1D9&#8243; shape=&#8221;square&#8221; css=&#8221;.vc_custom_1758618684821{padding-top: 20px !important;}&#8221; link=&#8221;url:https%3A%2F%2Fwww.focusfeedback.nl%2Fen%2Ffaq%2F&#8221;][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_row full_width=&#8221;stretch_row&#8221; content_placement=&#8221;bottom&#8221; css=&#8221;.vc_custom_1742296488068{padding-bottom: 50px !important;background-image: url(https:\/\/www.focusfeedback.nl\/wp-content\/uploads\/2025\/03\/4.-Solutions.png?id=5638) !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}&#8221; min_height=&#8221;650px&#8221; el_class=&#8221;customHeaderAfbeelding&#8221;][vc_column css=&#8221;.vc_custom_1742291123880{border-bottom-width: 100px !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}&#8221;][\/vc_column][\/vc_row][vc_row full_width=&#8221;stretch_row_content_no_spaces&#8221;<span class=\"excerpt-hellip\"> [\u2026]<\/span><\/p>\n","protected":false},"author":10,"featured_media":-1,"parent":6119,"menu_order":2,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-6152","page","type-page","status-publish","has-post-thumbnail","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Frequently asked questions | Focus Feedback<\/title>\n<meta name=\"description\" content=\"We are happy to answer your questions. 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