{"id":6202,"date":"2025-09-16T14:41:20","date_gmt":"2025-09-16T14:41:20","guid":{"rendered":"https:\/\/www.focusfeedback.nl\/faq\/techniek-en-koppelingen\/"},"modified":"2025-09-23T12:50:44","modified_gmt":"2025-09-23T12:50:44","slug":"technology-and-integrations","status":"publish","type":"page","link":"https:\/\/www.focusfeedback.nl\/en\/faq\/technology-and-integrations\/","title":{"rendered":"FAQ Technology and integrations"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_row full_width=&#8221;stretch_row&#8221; content_placement=&#8221;bottom&#8221; css=&#8221;.vc_custom_1742296488068{padding-bottom: 50px !important;background-image: url(https:\/\/www.focusfeedback.nl\/wp-content\/uploads\/2025\/03\/4.-Solutions.png?id=5638) !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}&#8221; min_height=&#8221;650px&#8221; el_class=&#8221;customHeaderAfbeelding&#8221;][vc_column css=&#8221;.vc_custom_1742291123880{border-bottom-width: 100px !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}&#8221;][\/vc_column][\/vc_row][vc_row full_width=&#8221;stretch_row_content_no_spaces&#8221; content_placement=&#8221;top&#8221; css=&#8221;.vc_custom_1563864697805{margin-top: 0px !important;margin-bottom: 0px !important;border-top-width: 0px !important;border-bottom-width: 0px !important;padding-top: 0px !important;padding-bottom: 0px !important;}&#8221;][vc_column css=&#8221;.vc_custom_1563864693306{margin-top: 0px !important;border-top-width: 0px !important;padding-top: 0px !important;}&#8221;][vc_single_image image=&#8221;85&#8243; img_size=&#8221;full&#8221; css=&#8221;.vc_custom_1562770199935{margin-top: 0px !important;margin-bottom: 0px !important;border-top-width: 0px !important;border-bottom-width: 0px !important;padding-top: 0px !important;padding-bottom: 0px !important;}&#8221;][\/vc_column][\/vc_row][vc_row content_placement=&#8221;top&#8221; css=&#8221;.vc_custom_1705302293129{margin-top: -50px !important;margin-bottom: 0px !important;border-top-width: 0px !important;border-bottom-width: 0px !important;padding-top: 20px !important;padding-bottom: 0px !important;}&#8221;][vc_column css=&#8221;.vc_custom_1563864693306{margin-top: 0px !important;border-top-width: 0px !important;padding-top: 0px !important;}&#8221;]<style>#breadcrumb-6a65eb498701b li::after { content: \"\u00bb\" }<\/style><ol class=\"wwp-vc-breadcrumbs \" id=\"breadcrumb-6a65eb498701b\"><li class=\"visited\"><a href=\"\/\">Home<\/a><\/li><li class=\"visited\"><a href=\"https:\/\/www.focusfeedback.nl\/en\/faq\/\">FAQ<\/a><\/li><li class=\"current\"><span>FAQ Technology and integrations<\/span><\/li><\/ol>[\/vc_column][\/vc_row][vc_row css=&#8221;.vc_custom_1565679978216{margin-top: 30px !important;padding-top: 0px !important;}&#8221;][vc_column width=&#8221;2\/3&#8243; css=&#8221;.vc_custom_1701328620348{margin-top: 0px !important;border-top-width: 0px !important;padding-top: 0px !important;padding-bottom: 30px !important;}&#8221;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h1>Information on technology and integrations<\/h1>\n<p>Below you will find answers to technical questions about our system and integrations with other systems. Can\u2019t find the answer to your question? Please <a href=\"https:\/\/www.focusfeedback.nl\/en\/contact\/\">contact<\/a> us directly so we can assist you as quickly as possible.[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/3&#8243; css=&#8221;.vc_custom_1563006073988{margin-top: 0px !important;border-top-width: 0px !important;padding-top: 0px !important;}&#8221;][\/vc_column][\/vc_row][vc_row][vc_column][vc_tta_accordion][vc_tta_section title=&#8221;Can we integrate your tool with our CRM or member database?&#8221; tab_id=&#8221;1756111584997-c0eca36e-40fc&#8221;][vc_column_text css=&#8221;&#8221;]Yes, that is possible. Focus Feedback has an open API, which means the tool can be integrated with almost any CRM or member database. The integration is technically possible, but there is not always a complete standard solution available. Some customization may be required. For HomeDNA, a standard integration is already available.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;Does Focus Feedback work on mobile?&#8221; tab_id=&#8221;1756111585006-acbcb031-a6a3&#8243;][vc_column_text css=&#8221;&#8221;]Yes, completely. Both the surveys for customers and employees, as well as the dashboard system, are mobile-friendly. Customers and employees can easily complete the survey on their smartphone and you can view the results from any device.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;Is the tool available in multiple languages?&#8221; tab_id=&#8221;1758033760696-5d369816-cacf&#8221;][vc_column_text css=&#8221;&#8221;]Yes, our tool supports multiple languages. This allows you to collect feedback from your customers and employees in the language of your choice. Incoming feedback can also be translated into any language.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;Are the surveys anonymous?&#8221; tab_id=&#8221;1758033784643-f379447f-929e&#8221;][vc_column_text css=&#8221;&#8221;]No, the surveys are not anonymous. You can see who the feedback comes from, allowing you to follow up or ask further questions. This makes it possible to establish personal contact and take meaningful action based on the feedback you receive. Of course, we handle all data carefully, fully in accordance with the GDPR.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;How are the emails and surveys sent?&#8221; tab_id=&#8221;1758033809120-6136a389-fac3&#8243;][vc_column_text css=&#8221;&#8221;]The emails and surveys are sent automatically from Focus Feedback, based on predefined moments in the customer journey. Through a connection with your own CRM system, we send them to customers who meet certain criteria at that time.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;Is everything sent automatically?&#8221; tab_id=&#8221;1758033831810-35050389-5c24&#8243;][vc_column_text css=&#8221;&#8221;]Yes, when you have connected Focus Feedback to your CRM system, the emails with surveys are sent automatically. We can also handle \u2018manual\u2019 mailings by importing a CSV file with your customers email addresses.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;Are reminders also sent?&#8221; tab_id=&#8221;1758033851078-c8f7e74d-c9a8&#8243;][vc_column_text css=&#8221;&#8221;]Yes, if a customer or employee has not completed the survey, a reminder is automatically sent after a few days. This increases response rates without extra effort.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;Do customers automatically receive a thank-you email after completing the survey?&#8221; tab_id=&#8221;1758033872281-34290b0a-f5bc&#8221;][vc_column_text css=&#8221;&#8221;]No, this does not happen automatically. If you are interested, we can coordinate and set this up together.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=&#8221;Can someone unsubscribe from the emails?&#8221; tab_id=&#8221;1758033891816-68868dc4-653e&#8221;][vc_column_text css=&#8221;&#8221;]Yes, every invitation email contains a link that allows a customer or employee to unsubscribe from Focus Feedback surveys.[\/vc_column_text][\/vc_tta_section][\/vc_tta_accordion][\/vc_column][\/vc_row][vc_row][vc_column][vc_btn title=&#8221;Back to overview&#8221; style=&#8221;gradient-custom&#8221; gradient_custom_color_1=&#8221;#40B1D9&#8243; gradient_custom_color_2=&#8221;#40B1D9&#8243; shape=&#8221;square&#8221; css=&#8221;.vc_custom_1758631893117{padding-top: 20px !important;}&#8221; link=&#8221;url:https%3A%2F%2Fwww.focusfeedback.nl%2Fen%2Ffaq%2F&#8221;][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_row full_width=&#8221;stretch_row&#8221; content_placement=&#8221;bottom&#8221; css=&#8221;.vc_custom_1742296488068{padding-bottom: 50px !important;background-image: url(https:\/\/www.focusfeedback.nl\/wp-content\/uploads\/2025\/03\/4.-Solutions.png?id=5638) !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}&#8221; min_height=&#8221;650px&#8221; el_class=&#8221;customHeaderAfbeelding&#8221;][vc_column css=&#8221;.vc_custom_1742291123880{border-bottom-width: 100px !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}&#8221;][\/vc_column][\/vc_row][vc_row full_width=&#8221;stretch_row_content_no_spaces&#8221;<span class=\"excerpt-hellip\"> [\u2026]<\/span><\/p>\n","protected":false},"author":10,"featured_media":-1,"parent":6119,"menu_order":2,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-6202","page","type-page","status-publish","has-post-thumbnail","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.9 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Frequently asked questions | Focus Feedback<\/title>\n<meta name=\"description\" content=\"We are happy to answer your questions. 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