{"id":1287,"date":"2019-09-18T06:06:46","date_gmt":"2019-09-18T06:06:46","guid":{"rendered":"https:\/\/www.focusfeedback.nl\/?p=1287"},"modified":"2021-03-15T11:10:28","modified_gmt":"2021-03-15T11:10:28","slug":"nps-what-is-true-and-what-is-not","status":"publish","type":"post","link":"https:\/\/www.focusfeedback.nl\/en\/nps-what-is-true-and-what-is-not\/","title":{"rendered":"NPS: &#8220;What is true and what is not&#8221;"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_row full_width=&#8221;stretch_row_content_no_spaces&#8221; content_placement=&#8221;top&#8221; css=&#8221;.vc_custom_1566292461083{margin-top: 0px !important;margin-bottom: -40px !important;border-top-width: 0px !important;border-bottom-width: 0px !important;padding-top: -30px !important;padding-bottom: 0px !important;}&#8221;][vc_column css=&#8221;.vc_custom_1563865751175{margin-top: 0px !important;border-top-width: 0px !important;padding-top: 0px !important;}&#8221;][rev_slider alias=&#8221;cfx-1&#8243;][vc_single_image image=&#8221;85&#8243; img_size=&#8221;full&#8221; css=&#8221;.vc_custom_1564473378786{margin-top: 0px !important;margin-bottom: 0px !important;border-top-width: 0px !important;border-bottom-width: 0px !important;padding-top: 0px !important;padding-bottom: 0px !important;}&#8221;][\/vc_column][\/vc_row][vc_row css=&#8221;.vc_custom_1568619289173{margin-top: -50px !important;padding-top: 0px !important;}&#8221;][vc_column]<style>#breadcrumb-6a7833ad7c4a8 li::after { content: \"\u00bb\" }<\/style><ol class=\"wwp-vc-breadcrumbs \" id=\"breadcrumb-6a7833ad7c4a8\"><li class=\"visited\"><a href=\"\/\">Home<\/a><\/li><li class=\"current\"><span>NPS: &#8220;What is true and what is not&#8221;<\/span><\/li><\/ol>[\/vc_column][\/vc_row][vc_row content_placement=&#8221;middle&#8221; css=&#8221;.vc_custom_1564472224855{margin-top: 30px !important;background-image: url(http:\/\/www.focusfeedback.nl\/wp-content\/uploads\/2019\/07\/FocusFeedback_Background4.png?id=309) !important;background-position: 0 0 !important;background-repeat: no-repeat !important;}&#8221;][vc_column width=&#8221;5\/6&#8243;][vc_column_text]<\/p>\n<h1>NPS: &#8220;What is true and what is not&#8221;<\/h1>\n<p>The NPS (Net Promoter Score) is one of the most used KPIs in the world of Customer Experience.<br \/>\nIt can help companies to improve their customer experience, but it can also do a lot of harm. In this episode, host Sydney Brouwer talks about the advantages and disadvantages of NPS with Dave Wurms, CEO of Focus Feedback. We discuss how you get the most value from the system and what you should definitely avoid.<\/p>\n<p>Let yourself be immersed in the thoughts of these two CX fanatics.[\/vc_column_text][vc_btn title=&#8221;Questions? Contact us&#8221; style=&#8221;gradient-custom&#8221; gradient_custom_color_1=&#8221;#41b2d9&#8243; gradient_custom_color_2=&#8221;#41b2d9&#8243; shape=&#8221;square&#8221; i_align=&#8221;right&#8221; i_icon_fontawesome=&#8221;fa fa-caret-right&#8221; add_icon=&#8221;true&#8221; link=&#8221;url:http%3A%2F%2Fwww.focusfeedback.nl%2Fen%2Fcontact%2F|title:Contact||&#8221; css=&#8221;.vc_custom_1569823881615{margin-top: 0px !important;padding-top: 0px !important;}&#8221;][vc_row_inner][vc_column_inner width=&#8221;2\/3&#8243;][vc_column_text]<iframe src=\"https:\/\/open.spotify.com\/embed-podcast\/episode\/5iGCexD6yMQZcDi3LmtxsQ\" width=\"100%\" height=\"232\" frameborder=\"0\"><\/iframe>[\/vc_column_text][vc_column_text]<a title=\"http:\/\/www.sydneybrouwer.nl\/podcast\" href=\"http:\/\/www.sydneybrouwer.nl\/podcast\" target=\"_blank\" rel=\"noopener noreferrer\">www.sydneybrouwer.nl\/podcast<\/a>[\/vc_column_text][\/vc_column_inner][vc_column_inner width=&#8221;1\/3&#8243;][\/vc_column_inner][\/vc_row_inner][\/vc_column][vc_column width=&#8221;1\/6&#8243;][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>The NPS (Net Promoter Score) is one of the most used KPIs in the world of Customer Experience.<br \/>\nIt can help companies to improve their customer experience, but it can also do a lot of harm. In this episode, host Sydney Brouwer talks about the advantages and disadvantages of NPS with Dave Wurms, CEO of Focus Feedback. We discuss how you get the most value from the system and what you should definitely avoid.<\/p>\n","protected":false},"author":2,"featured_media":1290,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[25],"tags":[],"class_list":["post-1287","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-podcast-en"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.1 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>NPS: &quot;What is true and what is not&quot; - Focus Feedback<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.focusfeedback.nl\/en\/nps-what-is-true-and-what-is-not\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"NPS: &quot;What is true and what is not&quot; - Focus Feedback\" \/>\n<meta property=\"og:description\" content=\"The NPS (Net Promoter Score) is one of the most used KPIs in the world of Customer Experience. 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