{"id":1397,"date":"2019-08-21T11:37:31","date_gmt":"2019-08-21T11:37:31","guid":{"rendered":"https:\/\/www.focusfeedback.nl\/koppeling-met-homedna-brengt-gemak\/"},"modified":"2024-01-15T11:38:43","modified_gmt":"2024-01-15T11:38:43","slug":"portal-with-homedna-brings-convenience","status":"publish","type":"post","link":"https:\/\/www.focusfeedback.nl\/en\/portal-with-homedna-brings-convenience\/","title":{"rendered":"Portal with HomeDNA brings convenience"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_row full_width=&#8221;stretch_row_content_no_spaces&#8221; content_placement=&#8221;top&#8221; css=&#8221;.vc_custom_1566292461083{margin-top: 0px !important;margin-bottom: -40px !important;border-top-width: 0px !important;border-bottom-width: 0px !important;padding-top: -30px !important;padding-bottom: 0px !important;}&#8221;][vc_column css=&#8221;.vc_custom_1563865751175{margin-top: 0px !important;border-top-width: 0px !important;padding-top: 0px !important;}&#8221;][rev_slider alias=&#8221;story-tussentijdse-feedback-helpt-heembouw-1&#8243;][vc_single_image image=&#8221;85&#8243; img_size=&#8221;full&#8221; css=&#8221;.vc_custom_1564473378786{margin-top: 0px !important;margin-bottom: 0px !important;border-top-width: 0px !important;border-bottom-width: 0px !important;padding-top: 0px !important;padding-bottom: 0px !important;}&#8221;][\/vc_column][\/vc_row][vc_row css=&#8221;.vc_custom_1568619289173{margin-top: -50px !important;padding-top: 0px !important;}&#8221;][vc_column]<style>#breadcrumb-6a79b04380070 li::after { content: \"\u00bb\" }<\/style><ol class=\"wwp-vc-breadcrumbs \" id=\"breadcrumb-6a79b04380070\"><li class=\"visited\"><a href=\"\/\">Home<\/a><\/li><li class=\"current\"><span>Portal with HomeDNA brings convenience<\/span><\/li><\/ol>[\/vc_column][\/vc_row][vc_row content_placement=&#8221;middle&#8221; css=&#8221;.vc_custom_1564472224855{margin-top: 30px !important;background-image: url(http:\/\/www.focusfeedback.nl\/wp-content\/uploads\/2019\/07\/FocusFeedback_Background4.png?id=309) !important;background-position: 0 0 !important;background-repeat: no-repeat !important;}&#8221;][vc_column width=&#8221;5\/6&#8243;][vc_column_text css=&#8221;.vc_custom_1704963363258{padding-bottom: 20px !important;}&#8221;]<span style=\"color: #40b2d9;\">Benno van Dam, Supply Chain Manager &amp; Warehouse Manager ERA Contour, Zoetermeer<\/span><\/p>\n<h1>\u201cPortal with HomeDNA brings convenience\u201d<\/h1>\n<p>[\/vc_column_text][vc_separator color=&#8221;custom&#8221; align=&#8221;align_left&#8221; el_width=&#8221;10&#8243; accent_color=&#8221;#000000&#8243; css=&#8221;.vc_custom_1704964211162{padding-bottom: 20px !important;}&#8221;][vc_column_text]\u201cFor us, Focus Feedback is not simply an in-house developed system that provides score figures, but rather a methodology that encompasses everything, your entire way of working.\u201d<\/p>\n<p><strong>Higher and better response<\/strong><br \/>\n\u201cERA Contour stands for happy and satisfied customers. Naturally we achieve this with high quality building projects, but also with prompt and personal<br \/>\ninteraction with our customers at selected crucial moments in the buying process. Our previous surveys were yielding a much too low average response rate<br \/>\nof 1.5% and hardly any substantive information. Now, with Focus Feedback, customer response jumped to 30% and we get a bulk of valuable information at key moments.<br \/>\nSo, the builder is happy too!\u201d<\/p>\n<p><strong>Link with HomeDNA<\/strong><br \/>\n\u201cLinking Focus Feedback with\u00a0<a href=\"https:\/\/homedna.nl\/\">HomeDNA<\/a>\u00a0, has been of great value to us. The portal, which we developed together, provides access to all buyer information in one place,<br \/>\nfrom the purchase up to and including the delivery of the house. Other builders also use this portal. From HomeDNA, we can send automatic surveys through this portal,<br \/>\nwhich brings convenience to the customer, saves us time and prevents mistakes.\u201d<\/p>\n<p>\u201cBecause our ERA Contour employees have direct contact with buyers, this generates better interaction and more insight.\u201d<\/p>\n<p><strong>Respond to all feedback<\/strong><br \/>\n\u201cEvery Friday morning, we have a meeting in our customer obeya (*) with 15 process leaders and the management team to discuss all incoming reviews, about 15 to 20 per week. We provide a follow up response to every review, whether it is by resolving a problem, adjusting our processes according to the feedback, or by sending flowers or a thank you note. Because our ERA Contour employees have direct contact with buyers, this generates better interaction and more insight.\u201d<\/p>\n<p><strong>Wall of Fame (of Happy Customers)<\/strong><br \/>\n\u201cThe theme &#8216;happy customers&#8217; is tangible in our company. From the obeya, process leaders bring the feedback figures and reactions at their weekly team meetings.<br \/>\nWe have a \u2018Wall of Fame of Happy Customers\u2019 of 10m2 on display with positive customer reactions from the performance reviews in the collected feedback, from e-mails<br \/>\nor social media, sometimes with photos. We publish on the intranet and have office monitors that continuously display the customer reactions from the Wall of Fame.<br \/>\nThis promotes insight and awareness.\u201d<\/p>\n<p><strong>Are you a Focus Feedback promoter?<\/strong><br \/>\n\u201cYes, I sure am, especially because of the different measurement moments it allows during the process, the direct portal with HomeDNA and the simple structure of<br \/>\nthe surveys: three very short questions. I am really enthusiastic about Focus Feedback and I am also actively sharing that with other builders.\u201d[\/vc_column_text][vc_btn title=&#8221;Questions? Contact us&#8221; style=&#8221;gradient-custom&#8221; gradient_custom_color_1=&#8221;#41b2d9&#8243; gradient_custom_color_2=&#8221;#41b2d9&#8243; shape=&#8221;square&#8221; i_align=&#8221;right&#8221; i_icon_fontawesome=&#8221;fa fa-caret-right&#8221; add_icon=&#8221;true&#8221; link=&#8221;url:http%3A%2F%2Fwww.focusfeedback.nl%2Fcontact%2F|title:Contact||&#8221;][vc_column_text](*) <em>Obeya is a Japanese term used in Lean Management which means &#8216;big space&#8217;. It literally refers to a physical (office) space where all relevant information about <\/em><em>projects is visible to everyone. Often an obeya also stands for shorter \u2013 and therefore more productive \u2013 meetings. Read more\u00a0<u><a href=\"https:\/\/www.industryweek.com\/lean-six-sigma\/obeya-brain-lean-enterprise\">about this in the short article<\/a><\/u> in\u00a0<\/em><em>Industry Week.<\/em><\/p>\n<p><strong><em>\u00a0<\/em><\/strong><strong>ERA Contour<\/strong><br \/>\n\u201cERA Contour is a building and development company with a head office located in Zoetermeer. Under the motto &#8216;Strong cities, happy customers&#8217;, the company is a builder and developer mainly within cities and in surrounding urban areas. Projects vary from new construction, urban transformation and neighbourhood development, to renovation, maintenance and management projects. ERA Contour currently employs about 350 people.[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/6&#8243;][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>For ERA Contour, Focus Feedback is not simply an in-house developed system that provides score figures, but rather a methodology that encompasses everything, your entire way of working.<\/p>\n","protected":false},"author":2,"featured_media":1002,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[22],"tags":[],"class_list":["post-1397","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-story"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.1 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Portal with HomeDNA brings convenience - Focus Feedback<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.focusfeedback.nl\/en\/portal-with-homedna-brings-convenience\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Portal with HomeDNA brings convenience - 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