{"id":1432,"date":"2019-08-21T12:01:03","date_gmt":"2019-08-21T12:01:03","guid":{"rendered":"https:\/\/www.focusfeedback.nl\/iedere-dag-beter-door-nps\/"},"modified":"2026-01-15T13:18:48","modified_gmt":"2026-01-15T13:18:48","slug":"nps-is-a-golden-ticket","status":"publish","type":"post","link":"https:\/\/www.focusfeedback.nl\/en\/nps-is-a-golden-ticket\/","title":{"rendered":"Customers satisfaction research is a golden ticket"},"content":{"rendered":"

[vc_row full_width=”stretch_row_content_no_spaces” content_placement=”top” css=”.vc_custom_1566292461083{margin-top: 0px !important;margin-bottom: -40px !important;border-top-width: 0px !important;border-bottom-width: 0px !important;padding-top: -30px !important;padding-bottom: 0px !important;}”][vc_column css=”.vc_custom_1563865751175{margin-top: 0px !important;border-top-width: 0px !important;padding-top: 0px !important;}”][vc_column_text][rev_slider alias=”story-tussentijdse-feedback-helpt-heembouw-1-1″][vc_single_image image=”85″ img_size=”full” css=”.vc_custom_1564473378786{margin-top: 0px !important;margin-bottom: 0px !important;border-top-width: 0px !important;border-bottom-width: 0px !important;padding-top: 0px !important;padding-bottom: 0px !important;}”][\/vc_column_text][\/vc_column][\/vc_row][vc_row content_placement=”middle” css=”.vc_custom_1564472224855{margin-top: 30px !important;background-image: url(http:\/\/www.focusfeedback.nl\/wp-content\/uploads\/2019\/07\/FocusFeedback_Background4.png?id=309) !important;background-position: 0 0 !important;background-repeat: no-repeat !important;}”][vc_column width=”5\/6″][vc_column_text css=”.vc_custom_1768483081016{padding-bottom: 20px !important;}”]Ieke Tromp at VORM<\/span><\/p>\n

Customer satisfaction research is a golden ticket<\/h1>\n

[\/vc_column_text][vc_separator color=”custom” align=”align_left” el_width=”10″ css=”.vc_custom_1704964059658{padding-bottom: 20px !important;}” accent_color=”#000000″][vc_column_text css=””]Every employee at VORM knows the drill: Every day I strive to be, along with colleagues and partners, the best \u2018VORMer\u2019 for our customers through performing each day better than yesterday. To live up to that, you should know where you stand at all times. Ieke Tromp explains how VORM accomplishes just that, thanks to the Net Promotor Score.<\/p>\n

A score says little<\/strong>
\n\u201cIn the past we would ask our customers via a survey platform to rate our construction performance, service quality, and customer friendliness, which resulted in a score figure. Dozens of fixed customer survey questions, always after delivery. With a bad score, we could never improve on anything anymore. And what does a score figure mean anyway? Is a 7 good or bad when you don’t know why you got that score? We needed additional information; feedback that we could use instead of figures.\u201d<\/p>\n

Golden ticket<\/strong>
\nVORM organized themed customer panels and customer calls in which employees also participated. \u201cThat resulted in such valuable feedback that we decided to base customer satisfaction on NPS measurements with Focus Feedback from then on. This way, we get continuous feedback so that we can stay alert and immediately respond to our customers\u2019 needs. It has been our golden ticket: within six months our customer satisfaction score had increased by 30%!<\/p>\n

\u201cWith Focus Feedback we get continuous feedback so that we can immediately respond to our customers\u2019 needs.\u201d<\/p>\n

Video<\/strong>
\n\u201cThe score not only ensures greater customer satisfaction, it also prompts a new awareness within our organization. We produced a video using the positive \u2013 and negative \u2013 feedback, which was an eye-opener for all employees. Although everyone does his or her utmost, we often forget to consider the customer in the process. That awareness became highly valuable and profitable! And what is more pleasant for employees than working with satisfied customers?\u201d<\/p>\n

Are you a promoter of Focus Feedback?<\/strong>
\nYes, absolutely! We receive continuous and valuable information at times that are most profitable to us. We can immediately respond and even anticipate internally, and on a one-on-one basis towards our customers. We have insight into what we do well and what we can improve for an optimal customer experience. CSAT does that for us with Focus Feedback.\u201d<\/p>\n

VORM<\/strong> is an all-round organization: a property developer and construction company. It caters to the entire spectrum of the construction industry: residential, commercial construction, transformation and renovation.\u00a0The company operates directly with clients and also subcontracts for third parties. VORM\u2019s headquarters in Papendrecht employs over 250 people and is the major builder serving the Western Netherlands. As a developer, VORM seeks opportunities across the Netherlands.
\nThe construction company that combines realistic development with expert building execution! This success formula attests to VORM\u2019s past and current prosperity.[\/vc_column_text][vc_btn title=”Questions? Contact us” style=”gradient-custom” gradient_custom_color_1=”#41b2d9″ gradient_custom_color_2=”#41b2d9″ shape=”square” i_align=”right” i_icon_fontawesome=”fa fa-caret-right” add_icon=”true” link=”url:http%3A%2F%2Fwww.focusfeedback.nl%2Fcontact%2F|title:Contact||”][\/vc_column][vc_column width=”1\/6″][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"

Every employee at VORM knows the drill: Every day I strive to be, along with colleagues and partners, the best \u2018VORMer\u2019 for our customers through performing each day better than yesterday. To live up to that, you should know where you stand at all times. Ieke Tromp explains how VORM accomplishes just that, thanks to the Net Promotor Score (NPS).<\/p>\n","protected":false},"author":2,"featured_media":747,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[22],"tags":[],"class_list":["post-1432","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-story"],"acf":[],"yoast_head":"\nCustomers satisfaction research is a golden ticket - Focus Feedback<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.focusfeedback.nl\/en\/nps-is-a-golden-ticket\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Customers satisfaction research is a golden ticket - Focus Feedback\" \/>\n<meta property=\"og:description\" content=\"Every employee at VORM knows the drill: Every day I strive to be, along with colleagues and partners, the best \u2018VORMer\u2019 for our customers through performing each day better than yesterday. To live up to that, you should know where you stand at all times. Ieke Tromp explains how VORM accomplishes just that, thanks to the Net Promotor Score (NPS).\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.focusfeedback.nl\/en\/nps-is-a-golden-ticket\/\" \/>\n<meta property=\"og:site_name\" content=\"Focus Feedback\" \/>\n<meta property=\"article:published_time\" content=\"2019-08-21T12:01:03+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2026-01-15T13:18:48+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.focusfeedback.nl\/wp-content\/uploads\/2019\/08\/Vormbouw_FocusFeedback.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1920\" \/>\n\t<meta property=\"og:image:height\" content=\"1080\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"FocusFeedback\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"FocusFeedback\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"3 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/www.focusfeedback.nl\\\/en\\\/nps-is-a-golden-ticket\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.focusfeedback.nl\\\/en\\\/nps-is-a-golden-ticket\\\/\"},\"author\":{\"name\":\"FocusFeedback\",\"@id\":\"https:\\\/\\\/www.focusfeedback.nl\\\/en\\\/#\\\/schema\\\/person\\\/cb076c7c6137fefdb90007a786b86e80\"},\"headline\":\"Customers satisfaction research is a golden ticket\",\"datePublished\":\"2019-08-21T12:01:03+00:00\",\"dateModified\":\"2026-01-15T13:18:48+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/www.focusfeedback.nl\\\/en\\\/nps-is-a-golden-ticket\\\/\"},\"wordCount\":688,\"commentCount\":0,\"publisher\":{\"@id\":\"https:\\\/\\\/www.focusfeedback.nl\\\/en\\\/#organization\"},\"image\":{\"@id\":\"https:\\\/\\\/www.focusfeedback.nl\\\/en\\\/nps-is-a-golden-ticket\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/www.focusfeedback.nl\\\/wp-content\\\/uploads\\\/2019\\\/08\\\/Vormbouw_FocusFeedback.jpg\",\"articleSection\":[\"Story\"],\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\\\/\\\/www.focusfeedback.nl\\\/en\\\/nps-is-a-golden-ticket\\\/#respond\"]}]},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.focusfeedback.nl\\\/en\\\/nps-is-a-golden-ticket\\\/\",\"url\":\"https:\\\/\\\/www.focusfeedback.nl\\\/en\\\/nps-is-a-golden-ticket\\\/\",\"name\":\"Customers satisfaction research is a golden ticket - Focus Feedback\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.focusfeedback.nl\\\/en\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/www.focusfeedback.nl\\\/en\\\/nps-is-a-golden-ticket\\\/#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/www.focusfeedback.nl\\\/en\\\/nps-is-a-golden-ticket\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/www.focusfeedback.nl\\\/wp-content\\\/uploads\\\/2019\\\/08\\\/Vormbouw_FocusFeedback.jpg\",\"datePublished\":\"2019-08-21T12:01:03+00:00\",\"dateModified\":\"2026-01-15T13:18:48+00:00\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/www.focusfeedback.nl\\\/en\\\/nps-is-a-golden-ticket\\\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/www.focusfeedback.nl\\\/en\\\/nps-is-a-golden-ticket\\\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/www.focusfeedback.nl\\\/en\\\/nps-is-a-golden-ticket\\\/#primaryimage\",\"url\":\"https:\\\/\\\/www.focusfeedback.nl\\\/wp-content\\\/uploads\\\/2019\\\/08\\\/Vormbouw_FocusFeedback.jpg\",\"contentUrl\":\"https:\\\/\\\/www.focusfeedback.nl\\\/wp-content\\\/uploads\\\/2019\\\/08\\\/Vormbouw_FocusFeedback.jpg\",\"width\":1920,\"height\":1080},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/www.focusfeedback.nl\\\/en\\\/nps-is-a-golden-ticket\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/www.focusfeedback.nl\\\/en\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Customers satisfaction research is a golden ticket\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/www.focusfeedback.nl\\\/en\\\/#website\",\"url\":\"https:\\\/\\\/www.focusfeedback.nl\\\/en\\\/\",\"name\":\"Focus Feedback\",\"description\":\"Customer Experience Management Software\",\"publisher\":{\"@id\":\"https:\\\/\\\/www.focusfeedback.nl\\\/en\\\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/www.focusfeedback.nl\\\/en\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/www.focusfeedback.nl\\\/en\\\/#organization\",\"name\":\"Focus Feedback\",\"url\":\"https:\\\/\\\/www.focusfeedback.nl\\\/en\\\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/www.focusfeedback.nl\\\/en\\\/#\\\/schema\\\/logo\\\/image\\\/\",\"url\":\"https:\\\/\\\/www.focusfeedback.nl\\\/wp-content\\\/uploads\\\/2021\\\/03\\\/Focus-Feedback-logo.png\",\"contentUrl\":\"https:\\\/\\\/www.focusfeedback.nl\\\/wp-content\\\/uploads\\\/2021\\\/03\\\/Focus-Feedback-logo.png\",\"width\":500,\"height\":113,\"caption\":\"Focus Feedback\"},\"image\":{\"@id\":\"https:\\\/\\\/www.focusfeedback.nl\\\/en\\\/#\\\/schema\\\/logo\\\/image\\\/\"}},{\"@type\":\"Person\",\"@id\":\"https:\\\/\\\/www.focusfeedback.nl\\\/en\\\/#\\\/schema\\\/person\\\/cb076c7c6137fefdb90007a786b86e80\",\"name\":\"FocusFeedback\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/0c0877cc65a28886dfd507d70fbb66345cf2e220b2d73718e89dd7c0ef5e0e9b?s=96&d=mm&r=g\",\"url\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/0c0877cc65a28886dfd507d70fbb66345cf2e220b2d73718e89dd7c0ef5e0e9b?s=96&d=mm&r=g\",\"contentUrl\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/0c0877cc65a28886dfd507d70fbb66345cf2e220b2d73718e89dd7c0ef5e0e9b?s=96&d=mm&r=g\",\"caption\":\"FocusFeedback\"}}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Customers satisfaction research is a golden ticket - Focus Feedback","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.focusfeedback.nl\/en\/nps-is-a-golden-ticket\/","og_locale":"en_US","og_type":"article","og_title":"Customers satisfaction research is a golden ticket - Focus Feedback","og_description":"Every employee at VORM knows the drill: Every day I strive to be, along with colleagues and partners, the best \u2018VORMer\u2019 for our customers through performing each day better than yesterday. To live up to that, you should know where you stand at all times. Ieke Tromp explains how VORM accomplishes just that, thanks to the Net Promotor Score (NPS).","og_url":"https:\/\/www.focusfeedback.nl\/en\/nps-is-a-golden-ticket\/","og_site_name":"Focus Feedback","article_published_time":"2019-08-21T12:01:03+00:00","article_modified_time":"2026-01-15T13:18:48+00:00","og_image":[{"width":1920,"height":1080,"url":"https:\/\/www.focusfeedback.nl\/wp-content\/uploads\/2019\/08\/Vormbouw_FocusFeedback.jpg","type":"image\/jpeg"}],"author":"FocusFeedback","twitter_card":"summary_large_image","twitter_misc":{"Written by":"FocusFeedback","Est. reading time":"3 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/www.focusfeedback.nl\/en\/nps-is-a-golden-ticket\/#article","isPartOf":{"@id":"https:\/\/www.focusfeedback.nl\/en\/nps-is-a-golden-ticket\/"},"author":{"name":"FocusFeedback","@id":"https:\/\/www.focusfeedback.nl\/en\/#\/schema\/person\/cb076c7c6137fefdb90007a786b86e80"},"headline":"Customers satisfaction research is a golden ticket","datePublished":"2019-08-21T12:01:03+00:00","dateModified":"2026-01-15T13:18:48+00:00","mainEntityOfPage":{"@id":"https:\/\/www.focusfeedback.nl\/en\/nps-is-a-golden-ticket\/"},"wordCount":688,"commentCount":0,"publisher":{"@id":"https:\/\/www.focusfeedback.nl\/en\/#organization"},"image":{"@id":"https:\/\/www.focusfeedback.nl\/en\/nps-is-a-golden-ticket\/#primaryimage"},"thumbnailUrl":"https:\/\/www.focusfeedback.nl\/wp-content\/uploads\/2019\/08\/Vormbouw_FocusFeedback.jpg","articleSection":["Story"],"inLanguage":"en-US","potentialAction":[{"@type":"CommentAction","name":"Comment","target":["https:\/\/www.focusfeedback.nl\/en\/nps-is-a-golden-ticket\/#respond"]}]},{"@type":"WebPage","@id":"https:\/\/www.focusfeedback.nl\/en\/nps-is-a-golden-ticket\/","url":"https:\/\/www.focusfeedback.nl\/en\/nps-is-a-golden-ticket\/","name":"Customers satisfaction research is a golden ticket - Focus Feedback","isPartOf":{"@id":"https:\/\/www.focusfeedback.nl\/en\/#website"},"primaryImageOfPage":{"@id":"https:\/\/www.focusfeedback.nl\/en\/nps-is-a-golden-ticket\/#primaryimage"},"image":{"@id":"https:\/\/www.focusfeedback.nl\/en\/nps-is-a-golden-ticket\/#primaryimage"},"thumbnailUrl":"https:\/\/www.focusfeedback.nl\/wp-content\/uploads\/2019\/08\/Vormbouw_FocusFeedback.jpg","datePublished":"2019-08-21T12:01:03+00:00","dateModified":"2026-01-15T13:18:48+00:00","breadcrumb":{"@id":"https:\/\/www.focusfeedback.nl\/en\/nps-is-a-golden-ticket\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.focusfeedback.nl\/en\/nps-is-a-golden-ticket\/"]}]},{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/www.focusfeedback.nl\/en\/nps-is-a-golden-ticket\/#primaryimage","url":"https:\/\/www.focusfeedback.nl\/wp-content\/uploads\/2019\/08\/Vormbouw_FocusFeedback.jpg","contentUrl":"https:\/\/www.focusfeedback.nl\/wp-content\/uploads\/2019\/08\/Vormbouw_FocusFeedback.jpg","width":1920,"height":1080},{"@type":"BreadcrumbList","@id":"https:\/\/www.focusfeedback.nl\/en\/nps-is-a-golden-ticket\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/www.focusfeedback.nl\/en\/"},{"@type":"ListItem","position":2,"name":"Customers satisfaction research is a golden ticket"}]},{"@type":"WebSite","@id":"https:\/\/www.focusfeedback.nl\/en\/#website","url":"https:\/\/www.focusfeedback.nl\/en\/","name":"Focus Feedback","description":"Customer Experience Management Software","publisher":{"@id":"https:\/\/www.focusfeedback.nl\/en\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.focusfeedback.nl\/en\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Organization","@id":"https:\/\/www.focusfeedback.nl\/en\/#organization","name":"Focus Feedback","url":"https:\/\/www.focusfeedback.nl\/en\/","logo":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/www.focusfeedback.nl\/en\/#\/schema\/logo\/image\/","url":"https:\/\/www.focusfeedback.nl\/wp-content\/uploads\/2021\/03\/Focus-Feedback-logo.png","contentUrl":"https:\/\/www.focusfeedback.nl\/wp-content\/uploads\/2021\/03\/Focus-Feedback-logo.png","width":500,"height":113,"caption":"Focus Feedback"},"image":{"@id":"https:\/\/www.focusfeedback.nl\/en\/#\/schema\/logo\/image\/"}},{"@type":"Person","@id":"https:\/\/www.focusfeedback.nl\/en\/#\/schema\/person\/cb076c7c6137fefdb90007a786b86e80","name":"FocusFeedback","image":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/secure.gravatar.com\/avatar\/0c0877cc65a28886dfd507d70fbb66345cf2e220b2d73718e89dd7c0ef5e0e9b?s=96&d=mm&r=g","url":"https:\/\/secure.gravatar.com\/avatar\/0c0877cc65a28886dfd507d70fbb66345cf2e220b2d73718e89dd7c0ef5e0e9b?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/0c0877cc65a28886dfd507d70fbb66345cf2e220b2d73718e89dd7c0ef5e0e9b?s=96&d=mm&r=g","caption":"FocusFeedback"}}]}},"_links":{"self":[{"href":"https:\/\/www.focusfeedback.nl\/en\/wp-json\/wp\/v2\/posts\/1432","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.focusfeedback.nl\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.focusfeedback.nl\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.focusfeedback.nl\/en\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.focusfeedback.nl\/en\/wp-json\/wp\/v2\/comments?post=1432"}],"version-history":[{"count":5,"href":"https:\/\/www.focusfeedback.nl\/en\/wp-json\/wp\/v2\/posts\/1432\/revisions"}],"predecessor-version":[{"id":6375,"href":"https:\/\/www.focusfeedback.nl\/en\/wp-json\/wp\/v2\/posts\/1432\/revisions\/6375"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.focusfeedback.nl\/en\/wp-json\/wp\/v2\/media\/747"}],"wp:attachment":[{"href":"https:\/\/www.focusfeedback.nl\/en\/wp-json\/wp\/v2\/media?parent=1432"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.focusfeedback.nl\/en\/wp-json\/wp\/v2\/categories?post=1432"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.focusfeedback.nl\/en\/wp-json\/wp\/v2\/tags?post=1432"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}