{"id":1839,"date":"2019-10-21T10:21:36","date_gmt":"2019-10-21T10:21:36","guid":{"rendered":"https:\/\/www.focusfeedback.nl\/?p=1839"},"modified":"2020-01-06T11:12:32","modified_gmt":"2020-01-06T11:12:32","slug":"first-focus-feedback-book-presented-by-sydney-brouwer","status":"publish","type":"post","link":"https:\/\/www.focusfeedback.nl\/en\/first-focus-feedback-book-presented-by-sydney-brouwer\/","title":{"rendered":"First Focus Feedback book presented by Sydney Brouwer"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_row full_width=&#8221;stretch_row_content_no_spaces&#8221; css=&#8221;.vc_custom_1564475008143{margin-top: 0px !important;margin-bottom: -40px !important;border-top-width: 0px !important;border-bottom-width: 0px !important;padding-top: 0px !important;padding-bottom: 0px !important;}&#8221;][vc_column css=&#8221;.vc_custom_1563865751175{margin-top: 0px !important;border-top-width: 0px !important;padding-top: 0px !important;}&#8221;][rev_slider alias=&#8221;story-tussentijdse-feedback-helpt-heembouw-1-1&#8243;][vc_single_image image=&#8221;85&#8243; img_size=&#8221;full&#8221; css=&#8221;.vc_custom_1564473378786{margin-top: 0px !important;margin-bottom: 0px !important;border-top-width: 0px !important;border-bottom-width: 0px !important;padding-top: 0px !important;padding-bottom: 0px !important;}&#8221;][\/vc_column][\/vc_row][vc_row css=&#8221;.vc_custom_1569581108819{margin-top: 0px !important;margin-bottom: 0px !important;padding-top: 0px !important;padding-bottom: 0px !important;}&#8221;][vc_column css=&#8221;.vc_custom_1569581116244{margin-top: 0px !important;margin-bottom: 0px !important;padding-top: 0px !important;padding-bottom: 0px !important;}&#8221;]<style>#breadcrumb-6a667c4ba52f4 li::after { content: \"\u00bb\" }<\/style><ol class=\"wwp-vc-breadcrumbs \" id=\"breadcrumb-6a667c4ba52f4\"><li class=\"visited\"><a href=\"\/\">Home<\/a><\/li><li class=\"current\"><span>First Focus Feedback book presented by Sydney Brouwer<\/span><\/li><\/ol>[\/vc_column][\/vc_row][vc_row content_placement=&#8221;middle&#8221; css=&#8221;.vc_custom_1569581176706{margin-top: 0px !important;padding-top: 0px !important;background-image: url(http:\/\/www.focusfeedback.nl\/wp-content\/uploads\/2019\/07\/FocusFeedback_Background4.png?id=309) !important;background-position: 0 0 !important;background-repeat: no-repeat !important;}&#8221;][vc_column width=&#8221;5\/6&#8243; css=&#8221;.vc_custom_1569581187210{margin-top: 0px !important;padding-top: 0px !important;}&#8221;][vc_column_text]<\/p>\n<h1><strong>First Focus Feedback book presented by Sydney Brouwer<\/strong><\/h1>\n<p>Izaac van Kralingen (Corporate NPS Officer at BSH Home Appliances) received a special surprise during the inspiration session.<br \/>\n<a href=\"https:\/\/www.sydneybrouwer.nl\/spreker-sydney-brouwer\/?gclid=CjwKCAjwo9rtBRAdEiwA_WXcFkWVcNT4eH0dSoW07gIjN3ZVQp9ns9EE-o2RoShHbnYltkeku4Q1QhoC1qMQAvD_BwE\">Sydney Brouwer, speaker, author<\/a> and expert in the field of customer experience, had joined us especially to present the very first copy of the special Focus Feedback edition of the book Customer-Centric Leadership to Izaac. It was certainly a nice moment, particularly because the full rollout of NPS through BSH Home Appliances teams in 30 countries is one of the many CX success stories that Sydney has recorded and included in the book.[\/vc_column_text][vc_single_image image=&#8221;1857&#8243; img_size=&#8221;large&#8221;][vc_btn title=&#8221;Questions? Contact us&#8221; style=&#8221;gradient-custom&#8221; gradient_custom_color_1=&#8221;#41b2d9&#8243; gradient_custom_color_2=&#8221;#41b2d9&#8243; shape=&#8221;square&#8221; i_align=&#8221;right&#8221; i_icon_fontawesome=&#8221;fa fa-caret-right&#8221; add_icon=&#8221;true&#8221; link=&#8221;url:http%3A%2F%2Fwww.focusfeedback.nl%2Fcontact%2F|title:Contact|&#8221;][\/vc_column][vc_column width=&#8221;1\/6&#8243;][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>Izaac van Kralingen (Corporate NPS Officer at BSH Home Appliances) received a special surprise during the inspiration session. Sydney Brouwer, speaker, author and expert in the field of customer experience<\/p>\n","protected":false},"author":2,"featured_media":1858,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[23],"tags":[],"class_list":["post-1839","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-blog"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.9 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>First Focus Feedback book presented by Sydney Brouwer - Focus Feedback<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.focusfeedback.nl\/en\/first-focus-feedback-book-presented-by-sydney-brouwer\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"First Focus Feedback book presented by Sydney Brouwer - Focus Feedback\" \/>\n<meta property=\"og:description\" content=\"Izaac van Kralingen (Corporate NPS Officer at BSH Home Appliances) received a special surprise during the inspiration session. 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