{"id":3089,"date":"2021-03-30T08:57:04","date_gmt":"2021-03-30T08:57:04","guid":{"rendered":"https:\/\/www.focusfeedback.nl\/?p=3089"},"modified":"2026-03-31T14:13:10","modified_gmt":"2026-03-31T14:13:10","slug":"bsh-measures-customer-satisfaction-for-over-10-years-with-focus-feedback","status":"publish","type":"post","link":"https:\/\/www.focusfeedback.nl\/en\/bsh-measures-customer-satisfaction-for-over-10-years-with-focus-feedback\/","title":{"rendered":"BSH measures customer satisfaction for over 10 years with Focus Feedback"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_row full_width=&#8221;stretch_row_content_no_spaces&#8221; content_placement=&#8221;top&#8221; css=&#8221;.vc_custom_1566292461083{margin-top: 0px !important;margin-bottom: -40px !important;border-top-width: 0px !important;border-bottom-width: 0px !important;padding-top: -30px !important;padding-bottom: 0px !important;}&#8221;][vc_column css=&#8221;.vc_custom_1563865751175{margin-top: 0px !important;border-top-width: 0px !important;padding-top: 0px !important;}&#8221;][vc_column_text][rev_slider slidertitle=&#8221;Company&#8221; alias=&#8221;efx-1&#8243;][vc_single_image image=&#8221;85&#8243; img_size=&#8221;full&#8221; css=&#8221;.vc_custom_1564473378786{margin-top: 0px !important;margin-bottom: 0px !important;border-top-width: 0px !important;border-bottom-width: 0px !important;padding-top: 0px !important;padding-bottom: 0px !important;}&#8221;][\/vc_column_text][\/vc_column][\/vc_row][vc_row css=&#8221;.vc_custom_1568619289173{margin-top: -50px !important;padding-top: 0px !important;}&#8221;][vc_column]<style>#breadcrumb-6a78238d9ea72 li::after { content: \"\u00bb\" }<\/style><ol class=\"wwp-vc-breadcrumbs \" id=\"breadcrumb-6a78238d9ea72\"><li class=\"visited\"><a href=\"\/\">Home<\/a><\/li><li class=\"current\"><span>BSH measures customer satisfaction for over 10 years with Focus Feedback<\/span><\/li><\/ol>[\/vc_column][\/vc_row][vc_row content_placement=&#8221;middle&#8221; css=&#8221;.vc_custom_1564472224855{margin-top: 30px !important;background-image: url(http:\/\/www.focusfeedback.nl\/wp-content\/uploads\/2019\/07\/FocusFeedback_Background4.png?id=309) !important;background-position: 0 0 !important;background-repeat: no-repeat !important;}&#8221;][vc_column width=&#8221;5\/6&#8243;][vc_column_text]<\/p>\n<h1>BSH measures customer satisfaction for over 10 years with Focus Feedback<\/h1>\n<p><em>Time flies when you\u2019re working on enthusiasm! <\/em>[\/vc_column_text][vc_separator color=&#8221;custom&#8221; align=&#8221;align_left&#8221; el_width=&#8221;10&#8243; accent_color=&#8221;#000000&#8243;][vc_column_text css=&#8221;&#8221;]Wow! Has it been 10 years already?! It feels like yesterday that the first NPS survey was sent for <a href=\"https:\/\/www.bsh-group.com\/\" target=\"_blank\" rel=\"noopener\">BSH<\/a>. Now -10 years later- we have something to celebrate! The countless smiles on the faces of BSH customers! There is a reason why BSH says: \u2018we make people smile\u2019. Because they do!<\/p>\n<h2>25 million NPS surveys<\/h2>\n<p><img decoding=\"async\" class=\"size-thumbnail wp-image-3107 alignright\" src=\"https:\/\/www.focusfeedback.nl\/wp-content\/uploads\/2021\/03\/focus-feedback-bsh-2-150x150.png\" alt=\"Focus Feedback BSH\" width=\"150\" height=\"150\" srcset=\"https:\/\/www.focusfeedback.nl\/wp-content\/uploads\/2021\/03\/focus-feedback-bsh-2-150x150.png 150w, https:\/\/www.focusfeedback.nl\/wp-content\/uploads\/2021\/03\/focus-feedback-bsh-2-300x300.png 300w, https:\/\/www.focusfeedback.nl\/wp-content\/uploads\/2021\/03\/focus-feedback-bsh-2-146x146.png 146w, https:\/\/www.focusfeedback.nl\/wp-content\/uploads\/2021\/03\/focus-feedback-bsh-2-50x50.png 50w, https:\/\/www.focusfeedback.nl\/wp-content\/uploads\/2021\/03\/focus-feedback-bsh-2-75x75.png 75w, https:\/\/www.focusfeedback.nl\/wp-content\/uploads\/2021\/03\/focus-feedback-bsh-2-85x85.png 85w, https:\/\/www.focusfeedback.nl\/wp-content\/uploads\/2021\/03\/focus-feedback-bsh-2-80x80.png 80w, https:\/\/www.focusfeedback.nl\/wp-content\/uploads\/2021\/03\/focus-feedback-bsh-2.png 500w\" sizes=\"(max-width:767px) 150px, 150px\" \/>So far 25 million surveys have been sent to BSH customers all over the world. If we would have printed all the feedback BSH has received in the last decade and overlaid it, we would reach the height of more than two times the Eiffel Tower. Can you imagine what we have saved in trees with online surveys instead of the old paper surveys? We calculated it for you: to be precise 1125 trees. Or 33.750 kg of paper &#8211; that&#8217;s the weight of more than 800 Siemens washer dryers!<\/p>\n<p>&nbsp;<\/p>\n<p>In 5 years, with this pace, 80 million BSH customers will be surveyed. That\u2019s a whole lot more promoters and smiles as well! We hope that we can continue this great collaboration for a long time. We\u2019re looking forward to the future with more enthusiasm, more fans and more promoters.<\/p>\n<h2>Partners in NPS<\/h2>\n<p>Dave Wurms, CEO of Focus Feedback, spoke to BSH for the jubilee: \u201cWe are very proud of BSH and the fact that we partnered up in this beautiful NPS journey. We want to thank you for using Focus Feedback to measure your NPS and smiles. You have achieved great things the last 10 years, but let\u2019s take it to the next level: Let\u2019s Make Ambassadors!\u201d.[\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/6&#8243;][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>Wow! Has it been 10 years already?! It feels like yesterday that the first NPS survey was sent for BSH. Now -10 years later- we have something to celebrate!<\/p>\n","protected":false},"author":2,"featured_media":3102,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[34,37],"tags":[],"class_list":["post-3089","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-news","category-nieuws-en"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.1 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>BSH measures customer satisfaction for over 10 years with Focus Feedback - Focus Feedback<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.focusfeedback.nl\/en\/bsh-measures-customer-satisfaction-for-over-10-years-with-focus-feedback\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"BSH measures customer satisfaction for over 10 years with Focus Feedback - Focus Feedback\" \/>\n<meta property=\"og:description\" content=\"Wow! Has it been 10 years already?! It feels like yesterday that the first NPS survey was sent for BSH. 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