{"id":3411,"date":"2022-03-04T15:30:27","date_gmt":"2022-03-04T15:30:27","guid":{"rendered":"https:\/\/www.focusfeedback.nl\/?p=3411"},"modified":"2022-03-04T15:30:27","modified_gmt":"2022-03-04T15:30:27","slug":"sydney-brouwer-the-nps-method-in-30-countries-2","status":"publish","type":"post","link":"https:\/\/www.focusfeedback.nl\/en\/sydney-brouwer-the-nps-method-in-30-countries-2\/","title":{"rendered":"Sydney Brouwer: The NPS method in 30 countries"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_row full_width=&#8221;stretch_row_content_no_spaces&#8221; content_placement=&#8221;top&#8221; css=&#8221;.vc_custom_1566292461083{margin-top: 0px !important;margin-bottom: -40px !important;border-top-width: 0px !important;border-bottom-width: 0px !important;padding-top: -30px !important;padding-bottom: 0px !important;}&#8221;][vc_column css=&#8221;.vc_custom_1563865751175{margin-top: 0px !important;border-top-width: 0px !important;padding-top: 0px !important;}&#8221;][rev_slider alias=&#8221;cfx-1&#8243;][vc_single_image image=&#8221;85&#8243; img_size=&#8221;full&#8221; css=&#8221;.vc_custom_1564473378786{margin-top: 0px !important;margin-bottom: 0px !important;border-top-width: 0px !important;border-bottom-width: 0px !important;padding-top: 0px !important;padding-bottom: 0px !important;}&#8221;][\/vc_column][\/vc_row][vc_row css=&#8221;.vc_custom_1568619289173{margin-top: -50px !important;padding-top: 0px !important;}&#8221;][vc_column]<style>#breadcrumb-6ab175d1b9d20 li::after { content: \"\u00bb\" }<\/style><ol class=\"wwp-vc-breadcrumbs \" id=\"breadcrumb-6ab175d1b9d20\"><li class=\"visited\"><a href=\"\/\">Home<\/a><\/li><li class=\"current\"><span>Sydney Brouwer: The NPS method in 30 countries<\/span><\/li><\/ol>[\/vc_column][\/vc_row][vc_row content_placement=&#8221;middle&#8221; css=&#8221;.vc_custom_1564472224855{margin-top: 30px !important;background-image: url(http:\/\/www.focusfeedback.nl\/wp-content\/uploads\/2019\/07\/FocusFeedback_Background4.png?id=309) !important;background-position: 0 0 !important;background-repeat: no-repeat !important;}&#8221;][vc_column width=&#8221;5\/6&#8243;][vc_column_text]<\/p>\n<h1>Sydney Brouwer: The NPS method in 30 countries<\/h1>\n<p>Izaac van Kralingen, Global NPS Officer at Bosch and Siemens Home Appliances, has ensured that the NPS is now applied internationally at BSH. He has been &#8220;Superpromoter of NPS&#8221; since 2011 and has real-time insight into the NPS of the entire organization each day.<\/p>\n<p>In this podcast episode, Sydney Brouwer, a specialist and much sought-after speaker in the field of customer centricity, talks to Izaac about how he has implemented the NPS in 30 countries worldwide. He started the NPS movement in the Netherlands and now, a few years later, he has continued this movement almost single-handedly in a multinational group. With the help of various media, including videos, Isaac has created enthusiasm among customers.[\/vc_column_text][vc_btn title=&#8221;Questions? Contact us&#8221; style=&#8221;gradient-custom&#8221; gradient_custom_color_1=&#8221;#41b2d9&#8243; gradient_custom_color_2=&#8221;#41b2d9&#8243; shape=&#8221;square&#8221; i_align=&#8221;right&#8221; i_icon_fontawesome=&#8221;fa fa-caret-right&#8221; add_icon=&#8221;true&#8221; link=&#8221;url:http%3A%2F%2Fwww.focusfeedback.nl%2Fen%2Fcontact%2F|title:Contact||&#8221; css=&#8221;.vc_custom_1569828720736{margin-top: 0px !important;padding-top: 0px !important;}&#8221;][vc_row_inner][vc_column_inner width=&#8221;2\/3&#8243;][vc_column_text]<iframe src=\"https:\/\/open.spotify.com\/embed\/episode\/5iGCexD6yMQZcDi3LmtxsQ?utm_source=generator\" width=\"100%\" height=\"232\" frameborder=\"0\" allowfullscreen=\"allowfullscreen\"><\/iframe>[\/vc_column_text][\/vc_column_inner][vc_column_inner width=&#8221;1\/3&#8243;][\/vc_column_inner][\/vc_row_inner][\/vc_column][vc_column width=&#8221;1\/6&#8243;][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>In this podcast episode, Sydney Brouwer, a specialist and much sought-after speaker in the field of customer centricity, talks to Bosch and Siemens about how they implemented the NPS in 30 countries worldwide. <\/p>\n","protected":false},"author":2,"featured_media":3417,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[25],"tags":[],"class_list":["post-3411","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-podcast-en"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.5 - 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