{"id":3929,"date":"2023-07-24T07:00:43","date_gmt":"2023-07-24T07:00:43","guid":{"rendered":"https:\/\/www.focusfeedback.nl\/?p=3929"},"modified":"2026-01-15T12:39:09","modified_gmt":"2026-01-15T12:39:09","slug":"narrowcasting-strengthening-with-internal-engagement","status":"publish","type":"post","link":"https:\/\/www.focusfeedback.nl\/en\/narrowcasting-strengthening-with-internal-engagement\/","title":{"rendered":"Narrowcasting: strengthening customer satisfaction with internal engagement!"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_row full_width=&#8221;stretch_row_content_no_spaces&#8221; css=&#8221;.vc_custom_1564475008143{margin-top: 0px !important;margin-bottom: -40px !important;border-top-width: 0px !important;border-bottom-width: 0px !important;padding-top: 0px !important;padding-bottom: 0px !important;}&#8221;][vc_column css=&#8221;.vc_custom_1563865751175{margin-top: 0px !important;border-top-width: 0px !important;padding-top: 0px !important;}&#8221;][vc_column_text][rev_slider alias=&#8221;cfx-1&#8243;][vc_single_image image=&#8221;85&#8243; img_size=&#8221;full&#8221; css=&#8221;.vc_custom_1564473378786{margin-top: 0px !important;margin-bottom: 0px !important;border-top-width: 0px !important;border-bottom-width: 0px !important;padding-top: 0px !important;padding-bottom: 0px !important;}&#8221;][\/vc_column_text][\/vc_column][\/vc_row][vc_row content_placement=&#8221;top&#8221; css=&#8221;.vc_custom_1649234996319{margin-top: 30px !important;background-image: url(http:\/\/www.focusfeedback.nl\/wp-content\/uploads\/2019\/07\/FocusFeedback_Background4.png?id=309) !important;background-position: 0 0 !important;background-repeat: no-repeat !important;}&#8221;][vc_column width=&#8221;2\/3&#8243;][vc_column_text css=&#8221;&#8221;]<\/p>\n<h1>Narrowcasting: Strengthen customer satisfaction from Within!<\/h1>\n<p>What is narrowcasting, actually? Well, it&#8217;s a highly effective way to keep your employees informed about the latest updates regarding the customer satisfaction research. How? By utilizing digital screens within your organization to share real-time data, information, and statistics. This way, your employees can truly understand the impact of their efforts.<\/p>\n<h2>The benefits of narrowcasting<\/h2>\n<p>The general advantages of narrowcasting are that it is suitable for both large and small companies. Additionally, moving images capture attention and hold it. Employees are therefore prompted to look at what is displayed on the screens.<\/p>\n<p>By publishing the satisfactoin scores through narrowcasting, your employees gain immediate insight into the current situation. Your employees gain insights into the satisfaction scores per project. Furthermore, written feedback ensures that your employees truly understand what matters to customers. The great thing about this? There is direct visibility into the impact of their efforts. And that is motivating! It encourages employees to stay involved and always strive for improvement.<\/p>\n<p>Relevant and important data is presented in a visually appealing manner, ensuring that everything is organized and clearly displayed. This enhances awareness and understanding of the customer satisfaction research, leading to increased employee engagement and motivation.<\/p>\n<p>And you know what&#8217;s great? All employees receive the same message. This promotes a consistent and coordinated approach, resulting in more effective implementation of satisfaction-related activities. In short, narrowcasting offers numerous benefits. All these advantages contribute to promoting a customer-centric culture and strengthening customer loyalty. And you&#8217;ll see the improved Net Promoter Score reflected as a result![\/vc_column_text][\/vc_column][vc_column width=&#8221;1\/3&#8243;][vc_single_image image=&#8221;3931&#8243; img_size=&#8221;full&#8221; alignment=&#8221;center&#8221;][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>We offer you some tools to increase employees&#8217; internal engagement. Work together to strengthen customer loyalty and enthusiams.<\/p>\n","protected":false},"author":10,"featured_media":3931,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[23],"tags":[],"class_list":["post-3929","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-blog"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Create a team of engaged ambassadors! | Focus Feedback<\/title>\n<meta name=\"description\" content=\"We offer you some tools to increase employees&#039; internal engagement. Work together to strengthen customer loyalty and enthusiams.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.focusfeedback.nl\/en\/narrowcasting-strengthening-with-internal-engagement\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Create a team of engaged ambassadors! | Focus Feedback\" \/>\n<meta property=\"og:description\" content=\"We offer you some tools to increase employees&#039; internal engagement. Work together to strengthen customer loyalty and enthusiams.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.focusfeedback.nl\/en\/narrowcasting-strengthening-with-internal-engagement\/\" \/>\n<meta property=\"og:site_name\" content=\"Focus Feedback\" \/>\n<meta property=\"article:published_time\" content=\"2023-07-24T07:00:43+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2026-01-15T12:39:09+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.focusfeedback.nl\/wp-content\/uploads\/2023\/07\/3.1-Website-Narrowcasting.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1898\" \/>\n\t<meta property=\"og:image:height\" content=\"935\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Anouk Strijbos\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Anouk Strijbos\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/www.focusfeedback.nl\\\/en\\\/narrowcasting-strengthening-with-internal-engagement\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.focusfeedback.nl\\\/en\\\/narrowcasting-strengthening-with-internal-engagement\\\/\"},\"author\":{\"name\":\"Anouk Strijbos\",\"@id\":\"https:\\\/\\\/www.focusfeedback.nl\\\/en\\\/#\\\/schema\\\/person\\\/2229998b914c952356b5d5488fe70f26\"},\"headline\":\"Narrowcasting: strengthening customer satisfaction with internal engagement!\",\"datePublished\":\"2023-07-24T07:00:43+00:00\",\"dateModified\":\"2026-01-15T12:39:09+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/www.focusfeedback.nl\\\/en\\\/narrowcasting-strengthening-with-internal-engagement\\\/\"},\"wordCount\":414,\"publisher\":{\"@id\":\"https:\\\/\\\/www.focusfeedback.nl\\\/en\\\/#organization\"},\"image\":{\"@id\":\"https:\\\/\\\/www.focusfeedback.nl\\\/en\\\/narrowcasting-strengthening-with-internal-engagement\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/www.focusfeedback.nl\\\/wp-content\\\/uploads\\\/2023\\\/07\\\/3.1-Website-Narrowcasting.jpg\",\"articleSection\":[\"Blog\"],\"inLanguage\":\"en-US\"},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.focusfeedback.nl\\\/en\\\/narrowcasting-strengthening-with-internal-engagement\\\/\",\"url\":\"https:\\\/\\\/www.focusfeedback.nl\\\/en\\\/narrowcasting-strengthening-with-internal-engagement\\\/\",\"name\":\"Create a team of engaged ambassadors! | Focus Feedback\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.focusfeedback.nl\\\/en\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/www.focusfeedback.nl\\\/en\\\/narrowcasting-strengthening-with-internal-engagement\\\/#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/www.focusfeedback.nl\\\/en\\\/narrowcasting-strengthening-with-internal-engagement\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/www.focusfeedback.nl\\\/wp-content\\\/uploads\\\/2023\\\/07\\\/3.1-Website-Narrowcasting.jpg\",\"datePublished\":\"2023-07-24T07:00:43+00:00\",\"dateModified\":\"2026-01-15T12:39:09+00:00\",\"description\":\"We offer you some tools to increase employees' internal engagement. 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