{"id":5488,"date":"2024-10-17T06:00:45","date_gmt":"2024-10-17T06:00:45","guid":{"rendered":"https:\/\/www.focusfeedback.nl\/?p=5488"},"modified":"2024-12-19T10:29:14","modified_gmt":"2024-12-19T10:29:14","slug":"unforgettable-christmas","status":"publish","type":"post","link":"https:\/\/www.focusfeedback.nl\/en\/unforgettable-christmas\/","title":{"rendered":"An Unforgettable Christmas for Your Customers"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_row full_width=&#8221;stretch_row_content_no_spaces&#8221; css=&#8221;.vc_custom_1564475008143{margin-top: 0px !important;margin-bottom: -40px !important;border-top-width: 0px !important;border-bottom-width: 0px !important;padding-top: 0px !important;padding-bottom: 0px !important;}&#8221;][vc_column css=&#8221;.vc_custom_1563865751175{margin-top: 0px !important;border-top-width: 0px !important;padding-top: 0px !important;}&#8221;][rev_slider alias=&#8221;cfx-1&#8243;][vc_single_image image=&#8221;85&#8243; img_size=&#8221;full&#8221; css=&#8221;.vc_custom_1564473378786{margin-top: 0px !important;margin-bottom: 0px !important;border-top-width: 0px !important;border-bottom-width: 0px !important;padding-top: 0px !important;padding-bottom: 0px !important;}&#8221;][\/vc_column][\/vc_row][vc_row content_placement=&#8221;top&#8221; css=&#8221;.vc_custom_1649234996319{margin-top: 30px !important;background-image: url(http:\/\/www.focusfeedback.nl\/wp-content\/uploads\/2019\/07\/FocusFeedback_Background4.png?id=309) !important;background-position: 0 0 !important;background-repeat: no-repeat !important;}&#8221;][vc_column width=&#8221;2\/3&#8243;][vc_column_text]<\/p>\n<h1>An Unforgettable Christmas for Your Customers<\/h1>\n<p>The most wonderful time of the year is upon us! At least\u2026 for most people. For customer service and customer satisfaction teams, this can be a stressful period. Websites crash, packages go missing, and shipments may be delayed. Long wait times arise as millions of customers search for the perfect gift. During this time, customers are especially looking for a reliable partner.<\/p>\n<h2>Customer Satisfaction in November and December<\/h2>\n<p>How you manage customer satisfaction during this period impacts your brand reputation and lays the groundwork for future success. Sure, end-of-year sales account for as much as 19% of total retail sales, but customer satisfaction is even more critical. Bad experiences can drive customers away for good.<\/p>\n<p>Did you know that 76% of consumers stop doing business with a company after just one bad experience? A poor phone experience is often a common reason for customers to turn their backs on a business.<\/p>\n<h2>Preparing for the Holiday Season<\/h2>\n<p>Want to be well-prepared for the holidays? Make sure your team is ready. Analyze contact moments and orders from previous years to predict peak periods. Don\u2019t forget to review feedback from these times. This way, you\u2019ll know exactly what to focus on and can be well-prepared for the holiday rush.<\/p>\n<h2>Reflect and Improve<\/h2>\n<p>Use the post-holiday period to reflect and learn. What went well? What could be improved? Avoid ending up on your customers&#8217; blacklist due to poor experiences. Rely on past experiences and real data to ensure this is the most wonderful time of the year \u2013 even for your customer service team.<\/p>\n<p>Would you like to know how to excel in customer satisfaction year-round, including during the holidays? Contact us for more information on gathering feedback from your customers! We\u2019re here to help.[\/vc_column_text][vc_btn title=&#8221;Neem contact met ons op&#8221; style=&#8221;gradient-custom&#8221; gradient_custom_color_1=&#8221;#41b2d9&#8243; gradient_custom_color_2=&#8221;#41b2d9&#8243; shape=&#8221;square&#8221; size=&#8221;lg&#8221; align=&#8221;left&#8221; link=&#8221;url:https%3A%2F%2Fwww.focusfeedback.nl%2Fen%2Fcontact%2F|title:Neem%20contact%20met%20ons%20op|target:_blank|&#8221;][\/vc_column][vc_column width=&#8221;1\/3&#8243;][vc_single_image image=&#8221;5489&#8243; img_size=&#8221;full&#8221; alignment=&#8221;center&#8221; onclick=&#8221;img_link_large&#8221; img_link_target=&#8221;_blank&#8221;][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>Did you know that 76% of consumers stop doing business after one bad experience? Discover how you can prevent consumers from leaving.<\/p>\n","protected":false},"author":10,"featured_media":5490,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[23],"tags":[],"class_list":["post-5488","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-blog"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.1 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>An Unforgettable Christmas for Your Customers<\/title>\n<meta name=\"description\" content=\"Did you know that 76% of consumers stop doing business after one bad experience? Discover how you can prevent consumers from leaving.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.focusfeedback.nl\/en\/unforgettable-christmas\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"An Unforgettable Christmas for Your Customers\" \/>\n<meta property=\"og:description\" content=\"Did you know that 76% of consumers stop doing business after one bad experience? 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