{"id":794,"date":"2019-08-22T11:21:18","date_gmt":"2019-08-22T11:21:18","guid":{"rendered":"http:\/\/www.focusfeedback.nl\/?p=794"},"modified":"2019-09-29T09:41:22","modified_gmt":"2019-09-29T09:41:22","slug":"your-nps-survey-do-you-send-reminders-or-not","status":"publish","type":"post","link":"https:\/\/www.focusfeedback.nl\/en\/your-nps-survey-do-you-send-reminders-or-not\/","title":{"rendered":"&#8220;What could be better than basing your business model on customer enthusiasm?&#8221;"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_row full_width=&#8221;stretch_row_content_no_spaces&#8221; content_placement=&#8221;top&#8221; css=&#8221;.vc_custom_1566292461083{margin-top: 0px !important;margin-bottom: -40px !important;border-top-width: 0px !important;border-bottom-width: 0px !important;padding-top: -30px !important;padding-bottom: 0px !important;}&#8221;][vc_column css=&#8221;.vc_custom_1563865751175{margin-top: 0px !important;border-top-width: 0px !important;padding-top: 0px !important;}&#8221;][rev_slider alias=&#8221;cfx-1&#8243;][vc_single_image image=&#8221;85&#8243; img_size=&#8221;full&#8221; css=&#8221;.vc_custom_1564473378786{margin-top: 0px !important;margin-bottom: 0px !important;border-top-width: 0px !important;border-bottom-width: 0px !important;padding-top: 0px !important;padding-bottom: 0px !important;}&#8221;][\/vc_column][\/vc_row][vc_row css=&#8221;.vc_custom_1568619289173{margin-top: -50px !important;padding-top: 0px !important;}&#8221;][vc_column]<style>#breadcrumb-6ab409691d0f1 li::after { content: \"\u00bb\" }<\/style><ol class=\"wwp-vc-breadcrumbs \" id=\"breadcrumb-6ab409691d0f1\"><li class=\"visited\"><a href=\"\/\">Home<\/a><\/li><li class=\"current\"><span>&#8220;What could be better than basing your business model on customer enthusiasm?&#8221;<\/span><\/li><\/ol>[\/vc_column][\/vc_row][vc_row content_placement=&#8221;middle&#8221; css=&#8221;.vc_custom_1564472224855{margin-top: 30px !important;background-image: url(http:\/\/www.focusfeedback.nl\/wp-content\/uploads\/2019\/07\/FocusFeedback_Background4.png?id=309) !important;background-position: 0 0 !important;background-repeat: no-repeat !important;}&#8221;][vc_column width=&#8221;5\/6&#8243;][vc_column_text]<\/p>\n<h1>&#8220;What could be better than basing your business model on customer enthusiasm?&#8221;<\/h1>\n<p>Mr Nico Rietdijk &#8211; Director of the NVB (Dutch Association of Developers and Building Contractors) writes about the great opportunities that lie ahead for the construction industry.<\/p>\n<p>&#8220;Looking for the super promoter of our company&#8221;<\/p>\n<p><a href=\"https:\/\/www.nvb-bouw.nl\/column\/2016\/03\/31\/op-zoek-naar-de-superpromotor-van-ons-bedrijf.html?h=promoter\">Read more on the NVB website<\/a> (Dutch)<\/p>\n<p>Does your company have fans? Do you know customers who are enthusiastic about your product? The &#8220;Googles&#8221; and &#8220;Coolblues&#8221; of this world can effortlessly provide an answer to this.<\/p>\n<p>However, we are not yet ready in the construction industry. Of course, there are builders and developers who are engaged in satisfaction surveys and draw up improvement plans based on this.<\/p>\n<p>But in practice this is often a red flag business; the flag only goes up when something goes wrong. Improvement programmes are then set up.<\/p>\n<p>This is a good start, but there is still a long way to go.[\/vc_column_text][vc_btn title=&#8221;Vragen? Neem contact op&#8221; style=&#8221;gradient-custom&#8221; gradient_custom_color_1=&#8221;#41b2d9&#8243; gradient_custom_color_2=&#8221;#41b2d9&#8243; shape=&#8221;square&#8221; i_align=&#8221;right&#8221; i_icon_fontawesome=&#8221;fa fa-caret-right&#8221; add_icon=&#8221;true&#8221; link=&#8221;url:http%3A%2F%2Fwww.focusfeedback.nl%2Fcontact%2F|title:Contact||&#8221;][\/vc_column][vc_column width=&#8221;1\/6&#8243;][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>Mr Nico Rietdijk &#8211; Director of the NVB (Dutch Association of Developers and Building Contractors) writes about the great opportunities that lie ahead for the construction industry.<\/p>\n","protected":false},"author":2,"featured_media":1054,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[23],"tags":[],"class_list":["post-794","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-blog"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.5 - 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