You don’t have to be sick to get better. That was the theme of some of my presentations this year. Especially like the character ‘Doctor Dave’, complete with a white coat and stethoscope. Why? Just to make a statement.
Every organization can improve. No matter how good or healthy they are. What you need is a significant drive to keep trying to get a little better. Really want to; intrinsically motivated. And that does not always have to be big, innovative steps. Start small; when you take a step towards better every day, it means that after a year you have taken many steps towards ‘better’.
But it is important to know whether you are doing something right or not. And what do you need to improve to serve your customers even better?
My drive originally comes from the hotel industry. I have had the pleasure of working for a number of international hotel chains in the Netherlands and abroad. Together with my colleagues, we wanted to make people happy no matter what. And if that doesn’t work, they’ll pull out all the stops to make it work.
But if you’re honest, that’s in every motivated employee, regardless of the industry. You also get a much better feeling when your customers are happy with you.
And the more such clients we have, the more we enjoy our own work (and our life). And the more employees are having a good time, the more fun they can make it for the customers. Winning outside means starting inside. And so it will always be in this world; enthusiastic employees ensure enthusiastic customers and vice versa.
Shall we make it a better world together? With more enthusiastic customers?
Feel free to call me to see what we can do for each other.
On behalf of Focus Feedback,