NPS Customer Stories

Inspiring customer success stories!

Our goal is to transform our own customers into promoters as well. It’s not just about having customers; it’s about creating fans! And we do that through fast, personalized interaction at crucial moments. Our customers are happy to share how we have collected, analyzed, and turned feedback into tangible improvements together, all through the power of NPS and eNPS. Explore our customer stories and discover what we can do for your organization.

Izaac van Kralingen, Global NPS Officer – Bosch and Siemens Home Appliances

“Enthusiasm as KPI”

“Since 2010 we have switched our complaint management and operational excellence strategy to consumer centricity and working with the Net Promoter Score (NPS). We noticed that consumers wanted to respond and comment, especially in a positive way. So we started with Focus Feedback.” […]

Read the story of our customer Bosch and Siemens

Marieke Mentink, Deputy Manager Dura Vermeer Bouw Hengelo

“NPS makes customer intimacy tangible”

“We saw a shift in focus within our market, from engineering and production towards added value and a customer orientation. Experts in fulfilment? There were enough of those. We wanted to distinguish ourselves by offering our customers extra value. That is why we chose a new strategy: customer intimacy.”[…]

Read more about our customer Dura Vermeer 

More success stories

Focus Feedback has a far reach: we’ve requested feedback for customers in the most varied industries and in numerous languages. Read about how our customers have made their own customers and employees enthusiastic.