Customer success stories
Our customers’ experiences
We strive to make our own customers our promoters. We do this through rapid, personal interaction with our customers at significant times. Curious about how we have measured and analysed feedback together with our customers and translated this into concrete points for improvement? Read our customer stories and find out what Focus Feedback can mean for your organisation.
Izaac van Kralingen, Global NPS Officer – Bosch and Siemens Home Appliances
“Since 2010 we have switched our complaint management and operational excellence strategy to consumer centricity and working with the Net Promoter Score (NPS). We noticed that consumers wanted to respond and comment, especially in a positive way. So we started with Focus Feedback.” […]
Marieke Mentink, Deputy Manager Dura Vermeer Bouw Hengelo
“We saw a shift in focus within our market, from engineering and production towards added value and a customer orientation. Experts in fulfilment? There were enough of those. We wanted to distinguish ourselves by offering our customers extra value. That is why we chose a new strategy: customer intimacy.”[…]
More success stories
Focus Feedback has a far reach: we’ve requested feedback for customers in the most varied industries and in numerous languages. Read about how our customers have made their own customers and employees enthusiastic.