Together we go from feedback to enthusiasm!

We do that with you, but who is “we” and who is Focus Feedback?

Focus Feedback is an NPS expert. NPS stands for Net Promoter Score, measuring that score is a method of researching customer satisfaction. The method ensures that when you ask the NPS question you know enough to be able to measure satisfaction. The NPS question is: “How likely is it that you would recommend our service/product to friends/family?”.

No long surveys, but feedback that you can use!

We already do this for over 100 customers all over the world. From the gym at the end of your street to the world’s leading manufacturer of home appliances.

Who are the people behind it? Well let’s do a round of introductions.

Dave Wurms


As the founder of an organization that revolves around customer enthusiasm and loyalty, Dave knows better than anyone how to enthuse the people around him. He has been active in the NPS circuit for years and likes to immerse himself in the latest developments and technologies to be the first to offer his customers the optimal possibilities.

Mary Boeyink


As one of the Focus Feedback partners, Mary is responsible for everything related to Finance and HRM. She understands the drives and needs of our customers and colleagues better than anyone. Her specialty is to go that extra mile. Enthusiastic customers and colleagues, that is what drives her and what she likes to get up for in the morning.

Jos de Bruijn

Senior Developer

Jos is a developer in heart and soul and as a longest-serving colleague, the technology of Focus Feedback holds no secrets for him. Together with Dave, Jos has built Focus Feedback into what it is today. Do you have a technical question? Then Jos is there for you to answer them.

Aron Piekema

Customer success manager

Are you going to get started with Focus Feedback? Then you are guaranteed to come into contact with Aron. He takes you into the world of NPS, Focus Feedback and customer enthusiasm and loyalty. Please, ask all your questions, because Aron likes a challenge.

Govert Janssen

Business Developer

Govert is also well known for a long time in the research world. In the late 1990s, as a market researcher, he devised, introduced and applied the Closed Loop Feedback principle worldwide. Govert has already supported many organizations in the field of Customer Excellence, now it is Focus Feedback’s turn.

Brian Wijnandts

Senior Developer

Brian, as an experienced front-end developer, ensures that Focus Feedback looks good to our users and is fully equipped. His mission is to make the Focus Feedback software a little better every day.

Inge de Kok

Communication specialist

As a communication specialist in the world of customer satisfaction, Inge’s job is to find the right tone and words for the message of Focus Feedback. What do you think, is she succeeding in the website communication?