Together we go from feedback to enthusiasm!
We do that with you, but who is “we” and who is Focus Feedback?
Focus Feedback is an NPS expert. NPS stands for Net Promoter Score, measuring that score is a method of researching customer satisfaction. The method ensures that when you ask the NPS question you know enough to be able to measure satisfaction. The NPS question is: “How likely is it that you would recommend our service/product to friends/family?”.
No long surveys, but feedback that you can use!
We already do this for over 100 customers all over the world. From the gym at the end of your street to the world’s leading manufacturer of home appliances.
Who are the people behind it? Well let’s do a round of introductions.
Dave Wurms
CEO
As the founder of an organization that revolves around customer enthusiasm and loyalty, Dave knows better than anyone how to enthuse the people around him. He has been active in the NPS circuit for years and likes to immerse himself in the latest developments and technologies to be the first to offer his customers the optimal possibilities.
Mary Boeyink
CFO
As one of the Focus Feedback partners, Mary is responsible for everything related to Finance and HRM. She understands the drives and needs of our customers and colleagues better than anyone. Her specialty is to go that extra mile. Enthusiastic customers and colleagues, that is what drives her and what she likes to get up for in the morning.
Jos de Bruijn
Senior Developer
Jos is a developer in heart and soul and as a longest-serving colleague, the technology of Focus Feedback holds no secrets for him. Together with Dave, Jos has built Focus Feedback into what it is today. Do you have a technical question? Then Jos is there for you to answer them.
Aron Piekema
Customer success manager
Are you going to get started with Focus Feedback? Then you are guaranteed to come into contact with Aron. He takes you into the world of NPS, Focus Feedback and customer enthusiasm and loyalty. Please, ask all your questions, because Aron likes a challenge.
Govert Janssen
Business Developer
Govert is also well known for a long time in the research world. In the late 1990s, as a market researcher, he devised, introduced and applied the Closed Loop Feedback principle worldwide. Govert has already supported many organizations in the field of Customer Excellence, now it is Focus Feedback’s turn.
Brian Wijnandts
Senior Developer
Brian, as an experienced front-end developer, ensures that Focus Feedback looks good to our users and is fully equipped. His mission is to make the Focus Feedback software a little better every day.
Inge de Kok
Communications & Succes Manager
If you ask Inge she will tell you that she has the perfect combination of communication & caring for happy customers. As a communication manager, it is her job to take customer satisfaction to an even higher level with the right tone and words. As a Customer Success Manager, she works with customers to ensure success in various areas.
Anouk Strijbos
Communications specialist
With my communication diploma and experience in the pocket, I get a lot of energy to inspire other people. I can empathize, which gives me a good insight into what a (potential) customer needs. With my creativity I ensure a good result.
Roel van Iersel
Customer Success Manager
Roel is one of the faces of Feedback4Sports. As a Customer Success Manager, he finds it important that gym owners can properly measure the NPS and improve their customer satisfaction. Curious what we can do for you? Roel is happy to assist you.
Imke van de Pol
Financial administrator
As a financial administrator I am responsible for the financial administration. With my many years of experience in administration, I work accurately because I think it is important that the administration is carried out perfectly. In addition, I think it is important that the customer is satisfied.
