About Us: Focus Feedback

We are more than just a software provider: we aim for a strong and healthy feedback culture. We achieve this through customer satisfaction surveys and employee satisfaction surveys. Focus Feedback makes it clear what your customers and employees truly think, translate this into concrete improvement points and thereby contribute to a better experience. With Focus Feedback you measure customer satisfaction and employee satisfaction with NPS (Net Promoter Score) and eNPS (employee Net Promoter Score).

From start to finish we support our clients and provide advice, whether they ask for it or not, throughout their customer journey. Together, we build a better future. Let’s make ambassadors together!

Customer satisfaction and employee satisfaction

A satisfied customer begins with a satisfied employee. We should not underestimate the importance of both customer and employee satisfaction. Engaged and enthusiastic employees lead to a positive customer experience. This, in turn, results in loyal customers and significant growth for your company.

Global focus on feedback

The need for feedback is universal. That’s why Focus Feedback has a global presence: in 53 countries and on 6 continents! We have only one goal: to turn every customer and employee into an ambassador who recommends your company.

NPS Bain & Company partner

As one of their few Dutch partners, we are recognized as an NPS supplier by Bain & Company, the founder of the Net Promoter Score concept. This means you can trust that you are in good hands and that we use and apply NPS and eNPS in the right way. Rely on our expertise and make ambassadors together with us.

Find out more about Bain & Company.

Contact us

We don’t just collect feedback from your customers randomly: we send surveys at the right time and ask the right questions, intelligently. Genuine interaction makes every organization more customer-oriented, every single day.

Do you want more focus on your customers? Request a consultation.

Job vacancies

We are ambitious, knowledgeable and dedicated to our customers. We also like to see these qualities in our own people. Working at Focus Feedback means taking on challenging assignments from international clients. With your input as valuable feedback for our future direction.