About us

We are more than just a software provider: we want to create a strong and healthy feedback culture. With interaction as the starting point and enthusiasm as the goal. For employees and customers. We make it clear what they really think, translate this into concrete points for improvement and thus contribute to a better customer experience. We use a team of experts for this: we support our customers from a to z and provide requested and unsolicited advice during the customer journey.

“It’s all about bringing customer experience to customer excellence.”

Facts & Figures

The need for feedback is universal. So, we are committed to our customers worldwide: in 50 countries and on 6 continents. With just one goal: to make every customer an enthusiastic customer that recommends your company.

Our Focus

We don’t just ask for feedback from your customers; we ask in a smart way, with the right questions at the right moment. We are convinced that clear interaction makes every organisation more customer-focused. Every day.

Worldwide focus

We have a worldwide focus: we support international organisations in 50 countries. Together, we literally map out what employees and customers really think. For dedicated employees and enthusiastic customers all over the world.

Job Openings

We are ambitious, professional and dedicated to our customers. We also like to see that in our own people. Working at Focus Feedback means getting to work on challenging assignments with international customers. With your input as valuable feedback to set our course into the future.