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Nothing great was ever achieved without enthusiasm

Our philosophy is built on enthusiasm. That enthusiasm is expressed in our worldwide focus, the large number of NPS invitations we have sent and our international client base. Measure, know and optimise: discover what your customers really want and align your business management with it.

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Customer Focus Experience™

Measure and improve each moment of contact with your customers. Analyse each important touch point of the customer journey. For customers that are more loyal, are customers longer and will recommend you to others.

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Employee Focus Experience™

Create an above average corporate culture in which employees feel valued and can engage with your customers with enthusiasm. During each moment of the customer journey.

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Izaac van Kralingen, Global NPS Officer – BSH Huishoudapparaten

“Enthusiasm as a KPI”

In 2010, we switched from complaint management and the strategy of operational excellence to consumer centricity and working with the Net Promoter Score (NPS). We noticed that consumers wanted to react and make comments, even positive feedback. So, we started with Focus Feedback […]

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