Customer Success Manager at Focus Feedback
Your role
As a Customer Success Manager, you will work each day as an effective relationship manager and expert in the field of Customer and Employee Experience, contributing to the success of current and future customers.
You will visit new clients, present our state-of-the-art feedback solutions to prospective clients and constantly build on the success of existing customers. Are you the experienced relationship manager with a passion for service and account management we’re looking for?
What will you do?
As a Customer Success Manager you will be jointly responsible for service and account management at Focus Feedback. You will advise users and management teams about prospective and existing relationships. In addition, you will regularly conduct internal consultations with the development team within Focus Feedback. You will be responsible for sharing the views of your relationships with your colleagues
What else does the role involve?
- Perform project management for new clients
- Be a source of information for existing clients
- Maintain networks, for example regional and national CX initiatives
- Prepare quotations for clients
- Other sales and service-related activities.
Job requirements
We are looking for a colleague with a daring and can-do attitude! If you have experience with relationship management and / or sales within an IT organization and affinity with CX, then this is the combination we are looking for.
We are looking for a driven personality who approaches relationships proactively and without hesitation, and who knows how to express the many possibilities of our services with full conviction. You also know how to get people to opt for Focus Feedback.
You will have:
Minimum HBO working and thinking level;
Commercial insight;
Communication skills, and the ability to communicate at various levels; Stress management, even when a lot is being asked of you, and the ability to maintain a cool head and an overview of the situation;
About us
Measuring what the customer really thinks – that is the power of our Focus Feedback solution. We measure customer loyalty directly with customers, so that our clients gain a clear insight into the areas for improvement within their organization, service or product.
The result is a well-arranged dashboard that can be used immediately. Clients can adjust their business operations in response to the real needs of their customers, earning them enthusiastic customers who recommend their business to others. Our team does this work for a large number of clients on all continents. This year, we are expanding to 36 countries.
Oh yes, and we don’t smoke, are fanatical about table football and play squash once a month after work.
Does this sound like the role for you? Please contact me.
Who knows, we may be able to grab a cup of coffee together (tea is also allowed) at our office.
I hope to see you soon,
Dave Wurms
d.wurms@focusfeedback.nl or 013-571 88 44
Applications from agencies will not be considered.
