AI improves BHS China’s Feedback Process

Bosch Siemens Home Appliances (BSHG) China, a leading Focus Feedback customer, has embraced the power of Albert AI – the ultimate tool for automatic feedback analysis. By using Albert AI, BSH China enables themselves to identify their strengths in an instant and elevate their customer service to an even higher level.

With Albert AI, BSH China saves valuable time. Automatic classification allows them to focus on improving their service and strengthening customer relationships. With this innovative approach, BSH China sets a new standard for feedback processing, not only in China but worldwide.

“With Albert AI, we revolutionized the Netherlands and Europe, and now it’s China’s turn,” says Dave, CEO of Focus Feedback. “For forward-thinking customers like BSH China, with a vast amount of feedback, direct insight into customer needs is invaluable. This allows them to respond faster and strengthen customer loyalty.”

With our proven success in both China and Europe, we are determined to further expand our global presence. Albert AI remains an indispensable partner for companies around the world, and we invite you to be part of this exciting journey towards customer-centric innovation.