Artificial Intelligence (AI) information
Below you will find answers to questions about the use of Artificial Intelligence (AI) within our system. Can’t find the answer to your question? Please contact us directly so we can help you as quickly as possible.
Albert AI is your digital assistant for feedback classification. Albert AI automatically categorizes incoming responses, so you don’t have to. This gives you instant overview and insights. Thanks to AI, you won’t miss anything: you see feedback immediately and can respond quickly.
Albert AI is your digital colleague who classifies feedback quickly and automatically. It instantly recognizes themes in any language and presents everything clearly in your dashboard. This way, you gain immediate insight into what’s happening without any manual work.
Yes, Albert AI has been trained on tens of thousands of responses and is continuously improved. You can always check the AI results by clicking on individual responses. Transparency is a top priority.
We comply with the GDPR. Customers can request access to personal data at any time. Personal data is not kept longer than necessary.
