Together, let’s transform feedback into enthusiasm!
At Focus Feedback, NPS and eNPS is in our DNA. Our surveys? Short, impactful and always aimed at generating enthusiasm and loyalty.
With over 100 clients worldwide, from local gyms to top-tier brands, they rely on our expertise. Now it’s your turn!
Meet the force behind Focus Feedback
Meet the team behind Focus Feedback. They make a difference and are the stars of our show. Get to know our colleagues.
Sharon Wurms
Customer Success Manager
As a Customer Success Manager, Sharon ensures our clients get the most out of our services. Sharon believes in always staying one step ahead of the clients and takes as much work off their hands as possible. She monitors in the background and contacts them promptly when necessary.
Koen van Nijnatten
CCO
As Chief Commercial Officer, Koen is responsible for the growth of the Focus Feedback platform. With his background in market research at Miles Research, he knows how valuable continuous feedback from customers and employees is for businesses. Curious about our solution? Koen is your first point of contact.
Aron Piekema
Product Director
Are you going to get started with Focus Feedback? Then you are guaranteed to come into contact with Aron. He takes you into the world of NPS, Focus Feedback and customer enthusiasm and loyalty. Please, ask all your questions, because Aron likes a challenge.
Jos de Bruijn
Senior Back-end Developer
Jos is a developer in heart and soul and as a longest-serving colleague, the technology of Focus Feedback holds no secrets for him. Together with Dave, Jos has built Focus Feedback into what it is today. Do you have a technical question? Then Jos is there for you to answer them.
Imke van de Pol
Financial administrator
Imke is responsible for the financial administration within Focus Feedback. With her years of experience, she works meticulously, partly because she considers it important that the administration is carried out perfectly. Her goal? Imke values customer satisfaction and strives for it.
Anouk Strijbos
Communications specialist
Anouk gets a lot of energy from motivating others and keeping them active. Thanks to her empathy, she gains a clear understanding of what a (potential) customer needs. With her creativity, she ensures a good outcome.
Brian Wijnandts
Senior Front-end Developer
Brian, as an experienced front-end developer, ensures that Focus Feedback looks good to our users and is fully equipped. His mission is to make the Focus Feedback software a little better every day.
Eric Landwaart
CEO
Eric is one of the four partners behind Miles Research. He likes to look one step further than necessary, and usually already has a plan for it. Since Miles and Focus Feedback joined forces, he has been focused on one question: what can we do together now that we couldn’t do alone?
Dirk van Kemenade
CTO
Programming runs in Dirk’s blood. He wrote his first working software at the age of eight, and the world of IT has never let go of him since. As the mind behind the IT systems of Miles Research, he now also brings his technical insight to Focus Feedback. At home, he is the proud father of his son Henry.
Wim Graafmans
CFO
Als eigenaar van Miles Research en Focus Feedback zet hij zijn jarenlange ervaring in voor onze klanten. Hij vertaalt vrijwel elke vraag naar een passende oplossing. Buiten werktijd vind je hem op de squashbaan, op zijn motor of in zijn restaurant De Huyskamer in Gilze.
Kim van Beek
Marketing & Communications
Kim makes sure our insights don’t get stuck in a report. Through newsletters, socials, campaigns and the website, she makes sure people see them, read them and remember them. Because good research deserves a good story. Alongside her work with us, Kim runs her own business, where she helps entrepreneurs show online what they have to offer.
Albert AI
Digital Feedback Analyst
Albert is a specialist in automatic feedback classification. With precise algorithms, he converts written feedback into clear insights. He speaks all languages, never takes a break, and divides unbiased feedback into main and sub-labels with sentiments. Albert AI is already indispensable to our team!
