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The method was developed in 2003 by management consultant Fred Reichheld of Bain & Company, in co-operation with the company Satmetrix. The goal is to provide insight into customer... -
About dating, cultural differences, sea bass and NPS at a large international organization The Net Promoter Score, abbreviated NPS, is a simple way to measure the customer loyalty of organizations. Inspiration...
Focus Feedback celebrates!
We are now officially added to the Bain & Company list of NPS vendors.
Everyone who is known in the world of NPS knows Bain & Company; the founders of the Net Promoter System®. Now we have been noticed by these creators of the NPS philosophy. That’s a big deal. Because we are only the 2nd (!!) party from the Netherlands that is showcased on their website as a supporter of NPS. That is quite a milestone.
No one can ignore it: we’re here to stay.
We appreciate the recognition of Bain & Company, but our mission remains the same: we want to make the world even more beautiful and better known in terms of customer loyalty nd employee satisfaction. Our goal: enthusiasm and curiosity.
Are you curious about what we as an ‘official NPS vendor of Bain & Company’ can do for your organization? View our solutions here or contact us.
