5 tips to reward employees for working on customer satisfaction 

We have previously taken the position that bonuses are ‘not the way to go’. But when you want to reward your employees for customer satisfaction tasks, how do you do that? We’ll give you 5 tips!

1) Surprise, surprise!

Some people say they don’t like surprises, but we don’t believe that at Focus Feedback. If you ask us, a surprise reward is always a lot of fun! Whether it’s a flower, a gift voucher, or an extra hour off, we love it.

2) Experience is everything

A reward that someone can experience with a self-chosen group of people (like friends or family), makes a lasting impression. The warm feeling and memories will last a long time. You might turn your employees and their loved ones into real ambassadors of (working on customer satisfaction for) your organisation.

3) Together is better than alone

You work on customer satisfaction together; it is a team effort. Therefore you should also enjoy the reward or bonus together – an excellent way to strengthen the team spirit.

4) Giving is sometimes more fun than receiving

Getting appreciation from a boss or manager is nice, but they are not regularly aware of everything involved in the different jobs. Receiving appreciation from direct colleagues can be very valuable. Can you facilitate that in your organisation?

5) Every form of appreciation is good

Showing your appreciation is of the same importance in every relationship. Hearing from your parent, partner or close friend that they are happy with you is just as important as appreciation at work. This does not always have to be accompanied by large gifts.

Is there a tip that you are going to apply? Or do you perhaps have other valuable additions?