4 useful tips to get your team excited about customer satisfaction
Working on customer satisfaction is something you do together. But how do you get your team excited about working on customer satisfaction? We’ll give you 4 useful tips!
1) Everyone is responsible for customer satisfaction
From the secretary to the cleaner. Everyone contributes to customer satisfaction in their own way. Feeling that responsibility contributes to enthusiasm and commitment.
2) Share positive feedback or customer stories*
Sharing is caring. Dividing is multiplying. And go on.. Do you want to create enthusiasm? Then share the positive stories and create a domino of smiles.
3) Discuss why customer satisfaction is important
If you don’t know why you’re doing something, you can’t get excited about it. So discuss together the importance of satisfied customers for the entire organisation, but also what it means for everyone personally.
4) Make customer satisfaction fun!
There are different ways to deal with customer satisfaction in organisations. For example, you have the CX game, fun to do as a staff outing and to create enthusiasm for this oh-so-fun topic!
Good luck and above all, have fun!
*Feedback can be shared in several ways with Focus Feedback.
Think of narrowcasting (internal) or sharing the stories on your website with our story widget.
Do you want to know more? Please contact us.