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Izaac van Kralingen (Corporate NPS Officer at BSH Home Appliances) received a special surprise during the inspiration session. Sydney Brouwer, speaker, author and expert in the field of customer... -
The Net Promoter Score (NPS®) is a simple way to measure the customer loyalty of an organization. The method was developed in 2003 by management consultant Fred Reichheld from Bain...
There is a man in the park. He sits alone on a bench. The park is filled with people. You hear a pleasant buzz. The man is filmed on his back as he begins to sing.
“Gina works the dinner all day .. She says, we’ve got to hold on to what we’ve got. It doesn’t make a difference if we make it or not. We’ve got each other and that’s a lot for love. We’ll give it a shot!”
That last sentence “we’ll give it a shot” seems like a GO for everyone else in the park. Everyone starts singing along spontaneously.
“Woaaaah, we’re half way there.
Woah, living on a prayer.
Take my hand, we’ll make it I swear.
Woah, living on a prayer!”
This shows how contagious enthusiasm is. Enthusiasm works! And it goes in all directions.
- The enthusiasm of employees rekindles customers
- Employee enthusiasm infects other employees
- Your customers’ enthusiasm infects other customers
Do you want to know more about how to implement enthusiasm in your team? Read about 4 tips to get your team excited about working on customer satisfaction.
