There is a man in the park. He sits alone on a bench. The park is filled with people. You hear a pleasant buzz. The man is filmed on his back as he begins to sing.
“Gina works the dinner all day .. She says, we’ve got to hold on to what we’ve got. It doesn’t make a difference if we make it or not. We’ve got each other and that’s a lot for love. We’ll give it a shot!”
That last sentence “we’ll give it a shot” seems like a GO for everyone else in the park. Everyone starts singing along spontaneously.
“Woaaaah, we’re half way there.
Woah, living on a prayer.
Take my hand, we’ll make it I swear.
Woah, living on a prayer!”
This shows how contagious enthusiasm is. Enthusiasm works! And it goes in all directions.
The enthusiasm of employees rekindles customers
Employee enthusiasm infects other employees
Your customers’ enthusiasm infects other customers