The Net Promoter Score (NPS®) is a simple way to measure the customer loyalty of an organization. The method was developed in 2003 by management consultant Fred Reichheld from Bain...
As you may already know, Focus Feedback originated from a background in the international hotel industry. Catering-related examples are regularly presented for inspiration. The inspirational stories are too good...
Focus Feedback presents:
CX Webinar | Haal meer uit je feedback
Tuesday October 27 at 11:00 am (Central European Time) we host a free webinar in collaboration with CX Rockstar James Dodkins !!
You don’t want to miss this! We help you and your organization to become even better at working on customer satisfaction.
This one hour webinar is packed with inspiration. We share 27 tips to improve customer experiences. All tips are very easy to apply without big budgets, large project teams and expensive consultants.
So what are you waiting for? Reserve your spot right now!