General Information about Focus Feedback
Below you’ll find answers to general questions about Focus Feedback. Can’t find the answer to your question?
Contact us directly and we’ll assist you as quickly as possible.
Focus Feedback provides a simple and effective feedback system for your organization. Through a short survey based on the well-known Net Promoter Score (NPS), you gain direct insight into the opinions of your customers or employees. You collect feedback continuously, hassle-free. The results appear in a clear dashboard, allowing you to see at a glance how satisfied your customers and/or employees are. With insights into their experiences, you can ensure strong customer retention, optimal service, positive word-of-mouth and motivated engaged employees.
Help your organization grow with valuable feedback. With a customer satisfaction survey (CSAT) and employee satisfaction survey (ESAT) based on the Net Promoter Score, you can discover your organization’s strengths and areas for improvement. Easily send surveys, create dashboards and follow up on feedback with Focus Feedback. Making improvements has never been easier.
Experience positive change with enthusiastic and loyal customers and employees.
Focus Feedback is designed for organizations that strive for enthusiastic customers, strong customer retention and satisfied engaged employees.
Of course. We’re here to help you get started and make the most of Focus Feedback. Everyone who begins using Focus Feedback receives a personal onboarding, explaining how everything works, how to interpret the results and how to put them into practice.
Need more in-depth support? Tailored guidance and explanations are available at any time. Contact us at info@focusfeedback.nl or call +31 13 571 8844.
This way, you not only collect feedback but also make sure you truly use it to improve.
For advice, an introduction, or more information, you can reach us by email at info@focusfeedback.nl or by phone at +31 13 571 8844.
