Information on processing feedback
Below you will find answers to questions about processing feedback. Can’t find the answer to your question? Please contact us directly so we can assist you as quickly as possible.
It is important to follow up on your feedback. It helps you improve in a targeted way, retain customers and employees and make decisions based on facts. Let the customer or employee know that you are addressing the areas for improvement. Whether the feedback is positive or negative, it is important to thank everyone for their effort. This can also be done automatically and we are happy to help you with this.
With the Closed Loop Feedback Bucket, you can assign feedback to yourself or a colleague. Click on the feedback you want to assign and select ‘Assign’. In the Bucket, you can see the status of the feedback. You will receive an email when feedback is assigned to you.
Next, go to the Closed Loop Feedback Callboard. Here, you can open the feedback and view its details. You can call or email the customer to follow up. You can also add a note if needed. Once the feedback has been addressed, drag it to ‘Done’.
It is important to thank customers for helping improve your organization and their experience. This can be done by phone, email or in person. Find a way that suits you, your organization and your customers.
Go to the ‘Export’ button and set your filters. If you don’t need certain columns, click X to exclude them from the export. Select ‘Start Export’ to export your data to a PDF or CSV file. This way, you can share the data with others or use it for other purposes.
