Information on technology and integrations
Below you will find answers to technical questions about our system and integrations with other systems. Can’t find the answer to your question? Please contact us directly so we can assist you as quickly as possible.
Yes, that is possible. Focus Feedback has an open API, which means the tool can be integrated with almost any CRM or member database. The integration is technically possible, but there is not always a complete standard solution available. Some customization may be required. For HomeDNA, a standard integration is already available.
Yes, completely. Both the surveys for customers and employees, as well as the dashboard system, are mobile-friendly. Customers and employees can easily complete the survey on their smartphone and you can view the results from any device.
Yes, our tool supports multiple languages. This allows you to collect feedback from your customers and employees in the language of your choice. Incoming feedback can also be translated into any language.
No, the surveys are not anonymous. You can see who the feedback comes from, allowing you to follow up or ask further questions. This makes it possible to establish personal contact and take meaningful action based on the feedback you receive. Of course, we handle all data carefully, fully in accordance with the GDPR.
The emails and surveys are sent automatically from Focus Feedback, based on predefined moments in the customer journey. Through a connection with your own CRM system, we send them to customers who meet certain criteria at that time.
Yes, when you have connected Focus Feedback to your CRM system, the emails with surveys are sent automatically. We can also handle ‘manual’ mailings by importing a CSV file with your customers email addresses.
Yes, if a customer or employee has not completed the survey, a reminder is automatically sent after a few days. This increases response rates without extra effort.
No, this does not happen automatically. If you are interested, we can coordinate and set this up together.
Yes, every invitation email contains a link that allows a customer or employee to unsubscribe from Focus Feedback surveys.
