On September 30th, Focus Feedback organized a new inspiration session for members of The Touchables, a club of customer experience professionals. This was held in the impressive Inspiration House...
There is a man in the park. He sits alone on a bench. The park is filled with people. You hear a pleasant buzz.
First Focus Feedback book presented by Sydney Brouwer
Izaac van Kralingen (Corporate NPS Officer at BSH Home Appliances) received a special surprise during the inspiration session.
Sydney Brouwer, speaker, author and expert in the field of customer experience, had joined us especially to present the very first copy of the special Focus Feedback edition of the book Customer-Centric Leadership to Izaac. It was certainly a nice moment, particularly because the full rollout of NPS through BSH Home Appliances teams in 30 countries is one of the many CX success stories that Sydney has recorded and included in the book.