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First Focus Feedback book presented by Sydney Brouwer
Izaac van Kralingen (Corporate NPS Officer at BSH Home Appliances) received a special surprise during the inspiration session.
Sydney Brouwer, speaker, author and expert in the field of customer experience, had joined us especially to present the very first copy of the special Focus Feedback edition of the book Customer-Centric Leadership to Izaac. It was certainly a nice moment, particularly because the full rollout of NPS through BSH Home Appliances teams in 30 countries is one of the many CX success stories that Sydney has recorded and included in the book.
