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How does internal engagement foster a culture where every employee feels accountable for delivering exceptional customer experiences? -
Collecting feedback is an ongoing process that requires constant attention and monitoring. Customer needs are dynamic.
NPS: “What is true and what is not”
The NPS (Net Promoter Score) is one of the most used KPIs in the world of Customer Experience.
It can help companies to improve their customer experience, but it can also do a lot of harm. In this episode, host Sydney Brouwer talks about the advantages and disadvantages of NPS with Dave Wurms, CEO of Focus Feedback. We discuss how you get the most value from the system and what you should definitely avoid.
Let yourself be immersed in the thoughts of these two CX fanatics.
