On September 30th, Focus Feedback organized a new inspiration session for members of The Touchables, a club of customer experience professionals. This was held in the impressive Inspiration House...
Doctor Dave You don't have to be sick to get better. That was the theme of some of my presentations this year. I gave the presentations dressed like the character...
Sydney Brouwer: The NPS method in 30 countries
Izaac van Kralingen, Global NPS Officer at Bosch and Siemens Home Appliances, has ensured that the NPS is now applied internationally at BSH. He has been “Superpromoter of NPS” since 2011 and has real-time insight into the NPS of the entire organization each day.
In this podcast episode, Sydney Brouwer, a specialist and much sought-after speaker in the field of customer centricity, talks to Izaac about how he has implemented the NPS in 30 countries worldwide. He started the NPS movement in the Netherlands and now, a few years later, he has continued this movement almost single-handedly in a multinational group. With the help of various media, including videos, Isaac has created enthusiasm among customers.